When we paid off our mortgage it was November. So ...

When we paid off our mortgage it was November. So I called prior to paying off to let them know I was paying it off and to request that they go ahead and send the property tax payment (plenty of money in escrow).

They denied the request.

I called back to see what the hold up was early December and they told me they were going to send me the money so I set up for them to electronically transfer the money to my bank.

I just got the check in the mail.

I'm not sure if they are incompetent or just really bad at customer service.