I had an ARM that was due to begin adjusting this ...

I had an ARM that was due to begin adjusting this year which was recently assigned to Nationstar for servicing. With the low interest rates, I probably would have been fine, but still wanted to refinance into a fixed rate. Due to family circumstances, I'm not making much money right now. I saw a notice on the Nationstar website about refi's for homeowners in distress, and filled out the form without expecting much.

I received a phone call almost immediately from Charles Lee, who explained the program in question and emailed me the initial paperwork to start the process. As we moved forward, he turned me over to Caroline Collins for loan processing, and within six weeks, I had successfully refinanced my loan at a lower interest rate and substantially lower payment.

Charles and Caroline were courteous, efficient and knowledgeable. They answered my questions promptly and in detail. Can't say enough good things about them personally, and about the entire process. Thank you, Nationstar, and thank you, Charles and Caroline.