Most mortgage companies, I think, remain pretty in...

Most mortgage companies, I think, remain pretty invisible in the 'day to day' of home ownership. And Mr. Cooper, formerly Nationstar, was too... That is until they sold my loan to another mortgage company.

They sent me my usual statement, which sat on the counter until the following payday, when I wrote the check and put the payment in the post... around the 22nd of the month. A day or two later, I received a letter from them informing me that my loan had been sold and that my December payment would need to be sent to Wells Fargo.

Well, since the payment had already been sent there wasn't much I could do... so I called. I was informed that they would either forward the check to Wells Fargo, or return it to me. Why they couldn't tell me which course of action they would take was never made clear, in spite of my questioning them on that matter. Nor could they adequately explain why, if the loan was being sold, did they send me a statement for December's payment!

So now, I'm waiting for this check to clear... having to make sure that I reserve the funds in my checking account on the off chance that instead of sending the check to me, Mr. Cooper has sent it to Wells Fargo. Which means I could be waiting weeks... months... for this check to clear.

If my mortgage company is going to be less than invisible in the 'day to day' of home ownership, I'd prefer that they not make my life more difficult in the process.

Lastly, Mr. Cooper's Yelp reviews are very different from what I'm reading here on Google. If you're considering using them as your mortgage company you would do well to read what customers on Yelp have to say.