I wish I could leave a 0 star review.
My shipping went from $300 ish to $1900+ USD because MyUS said it couldn't be shipped without a pallet despite it being under their 350 lbs limit required for pallets. Also, despite submitting a merchant invoice prior with the weight and descriptions of the i...
Sent package to an address that did not exist. Wasted so much time (3 months) and time contacting foreign postal services to try and trace the package. Package tracked but the clients address had been transcribed wrongly and undeliverable. Be vary wary of any company or website proudly displaying th...
For now just a bad service , they said that the delay its by the virus , but in september of 2020 with the same theme ???? really??? I just dont know where more can I write for a answer for your part , and waiting for just a notification that my package arrived but nothing about it
Not consistent, sometimes on time and fast, sometimes awfully slow.
Ever since I signed up with MyUS.com, shopping and shipping from US stores have been a breeze. Irrespective of the online store I shop from, I felt that I had much control of the shipments from the time it is received at MyUS and I find this is a great point to consolidate all shipments to save some...
I leave overseas and use MyUS to sort out all my shipments from the US & they have never disappointed me. Keep up the great work guys! (Y)
Warehousing, packaging and shipping services from USA to Angola and other countries, with excellence and efficiency. I recommend!
very easy and nice.
support agents are very helpful and gentle.
i recommend myus to everyone.
Easy to use and always happy with the packaging and delivery times to Australia!
I can't thank MyUS.com enough, I live on GUAM and so many companies in the states do not ship to GUAM or their shipping charges are out of this world. Without MyUS.com, I can't order a lot of things that we don't have access to here on Guam, their service is great, fast and reliable.
Had a chat with Jeylac today and solved and answer my question tegarding splitting package quickly.
Thanks for your help!
Excellent,superb packaging & swift delivery service,quite impressive!
Been using them for the past 6 years without any issues. Good work keep it up. Owner
Overall good services provided by this company. I received my packages within 2 weeks which makes me very happy as this is my first time shipping from USA . The only complain I have is more work could be done on the communication between customer and customer service. I hope they will continue to ev...
By far the best mail forwarding services, surpasses all in shipping prices easily the most comprehensive in choices and shipment detail addition/requests
Grossly misleading prices ($29 to ship north that turns into $90), I paid for expedited mail with signature, got normal mail with no signature. Refused to even respond to my complaints about that. They will gouge you or rip you off in any way possible.
I had on several occasions over the last few years seek the assistance of MyUS.com to ship items to me especially when several US companies had no shipment to my region.
The service of MyUS.com has always been efficient and reliable whilst the fee reasonable. It has always been speedily delivered t...
I can never believe anything said by MyUS because they are scam. I will not beleive they are not scam only if my package is delivered to me. i have paid several dues coz they told me to do so, but i realised that they scam until when they told me to make a payment of 86 dollars for my shipping fee i...
This is my first time dealing with MY US and I dont know whether it will be the last or not .
I submitted and paid for my order SH-645680 in August 29th with a rush processing fees but unfortunately after 56 days I have not received neither my order nor a reply for my 5 or 6 mails explaining why a...
Very Pleased with the customer service . Angel helped me a lot and was easy and smooth . Thank you again Angel . ^.^
I have always had very positive experiences with MyUS. I live in Australia and have received multiple orders from them, always in great condition and despatched immediately when asked. Communication is very good. I highly recommend MyUS to shop in the United States. I wouldn t use anyone else.
Seven years I've been a member and their past service had been fantastic. However now it's become impossible to communicate with the company. They do not respond to emails, their own 'Contact MyUS' emails nor their live Chat Now. Its been 4 weeks and its beyond 'we need to catch up'. I receive email...
Myus.com is the best forewarder ever. I am using it since a while of time and I am so satisfied.
MyUs Premium is best serves it's soo fast and easy to use and excellent customer service's ..thank you MyUs
One of the best, special thanks to Mr. Benjamin from suuport team, really healpful and hardworking.
Terrible experience. It seems like they don't answer their phones or emails. It's been over a month since I made my order but I still haven't received my package at all. I made follow ups but to no avail. I am so dissatisfied with the service I received personally.
worst company ever, i ordered something from them and payed the money then they disappeared !!! for two months i tried to contact them since the first day i ordered but no luck, after all that and after waiting for three months with out any luck of contacting them they said we cancelled your order !...
Very bad experience, finally after 2 days of emails, contact form fills and social media messages, an agent responded to my inquiry.
I just had a phone call from their customer service and it was extremely disappointing.
I was complaining that they charged my card and ship the package to me withou...
I have used myus.com for many years and cannot fault them. My packages are handled with care and communication is fantastic even throughout the pandemic. Live chat is great and solve any issues straight away.
Have recieved atleast 3 shipments through MyUS.
like that fact that I could keep items more then 30 days before shipping , so I could consolidate packages. They are having delays in service due to current situation on Covid-19 so I give 4 star only for the delays. I am sure they will return to nor...
until this last transaction where they wouldn't reply to emails or a week later and they never call back from the call back service. Then they get rid of the live chat. If you can talk to someone this company probably would have a better rating.
Very trusted company. Have been receiving my goods. Fast and easy.
As a Canadian who very much appreciates American children clothes, Western clothing, and speciality high quality women's clothing I really value MYUS's service. Their service provides me with an easy address to send the US goods to that can not be ordered from Canada. In addition, and this is a real...
excellent service! very convenient and affordable, will surely use MyUs.com again on my future shopping and shipping
Hold parcels for weeks, long delays in shipping and non existent customer support! Avoid like Covid!!!!
Thank you Angel for the support. You were very helpful :)
MyUS is the best service I ever had for shipping from USA, they give many options to manage the cost and many more features
Pla stay away from this company its a scam. They will never reply to ur emails nor will they respond to their phons. I urge everyone to be careful
MyUS.com is like my second home.
I use to buy a lot of things on eBay and Amazon then I sent to My own address to MyUS.com
Since 2018 until, I have bought more that 30 articles and all of them reached my home country (Angola) with less that 5 days after MyUS shipped them.
And the shipping cos...
The world most professional mail forwarding services in the USA. Great and reliable services
Good service and nice website good shipping prices also there is option that you can put all of your packages in one box and a lot of options and choices you can make, also you can choose any type of shipping you want economy or express.
MyUS thankyou for everything i love to use your services of...
I had a package delivered to their warehouse sept 23. It is lost in their system. I have provided proof of delivery as well as a photo of the packed dropped off at their warehouse by the shipping company. Still unresolved. They aren t responding. Seems like they are making no real attempt to locate ...
Glad I found these guys! Huge help for us expats living in Singapore. Rates for shipping are often times better than direct through a manufacturer. Great service, using them often and will continue to do so.
Great customer service, good packaging, and fast shipping.
I had a great experience with Annalisa from the warehouse and Angel from customer service when they helped me with a special request. 10/10 customer service.
They updated the main website but not the "My Account" section, which really ...
I was a fan of MYUS in the past but since the Pandemic the service is horrible. I understand that delays will occur but I have a package that was delivered on June 20 and 16 days later it still has not posted to my account. I have chatted with 6 Customer Service Reps over the past week and each of...
I have tried both chats, email and calling the company to resolve this matter but unfortunately on the surface the company appears nice but is very flawed. I have hit a wall with my daily correspondence with customer service and they are not being accountable for their faults.
1) Paid for Mail+Pr...
A lot of MyUS negative reviews recently on many platforms during the Covid pandemic. I just wanna let people know my package was delayed almost 2 weeks but I eventually received it. MyUS has huge potential for growth and should look at Amazon as an example.
Poor app design, poor follow-up service and even poorer customer service. Cancelled my account after my first (and only) parcel is delayed somewhere. Despite paying for a tracked parcel, no tracking update for 6 days and no idea if or when
parcel will arrive. On contacting customer support I was to...
I always order my goods through MyUs, although there s some delay now due covid restrictions which is understandable. Other than that service are top notch , offering wide services that i enjoy using for my packages.
These guys are criminals. I ordered with them once on a one-time use payment. They subscribed me, and then I unsubscribed. They then re-subscribed me and started charging me. I didn t notice for a while so contacted them and they refunded me and unsubscribed me. They have since re-subscribed me twic...
Absolutely love the service from MyUS,
I chat with Angel shipping department, Fast Response and of course a very kind person. Thank you Angel.
Respect and the organization in time delivery as soon as
Have been with MyUS for a fee years now and the service has always been great. My items arrive nicely packaged. Their customer service has been truly great as well!!! GREAT ORGANIZATION!!!
Despite manpower issues due to the pandemic, they were able to deliver my goods. Thumbs up to MyUS!
Thank you very much Angel! You are the best customer service I ever chat with. Very nice, very helpful and very patient. thank you very much again wish you all the best
Not happy with MyUS.com, customer service take for ever to answer customers emails. I am not true if they are under staffed or this is how they operate. I have been trying to creat my shipment order for 10 days but apparently there is technical issue and sent couple of emails but no response.
Recently had some issues after the lock downs in the US. While they got off to a slow start in resolving these, they seem to be catching up. While i feel they provide a good service, they would be well served to try and shorten their response time to inquiries when there is an issue. Prior to Covid ...
I recently applied and had an interview here. It took 2 and half weeks for the HR person Malinda, to contact me back. She made excuses why it took so long for her to make the offer. I tried coordinating signing the paper work. But it became more of a basel than the job was worth. I am glad that I d...
at first i was skeptical to use myus, but when i tried it, i received my purchases/packages in no time. thank you myus.. and thank you myus for granting my requests.. great staff!
Their commitment of 48 hours is posted on their website.
My paid package was delivered to them 9/2 UPS 1ZEW3495YW09002673.. guess what, still not with them! Customer service has degraded. Booking an email twice and only got a case number the 2nd time. Horrible experience.
Unreal service. Been a loyal customer for many many years and they just keep getting better
I moved to MyUS from another provider because of the cheaper fees and postage. I was sceptical because of that and didn't initially close my other account. After 2 successful parcels delivered, in what are trying times, I'm convinced I made the right move. Great customer service and lower costs make...
This company doesn t even deserve 1 star to be honest ..
My items are in review since 3 weeks though I have sent them all the requirement invoices and needed documents but still my items are in review..
I have lost my business job because of their non reasonable delay and still my items are in rev...
MyUS does serve the purpose. But what I don't like about them is they do the description of your items. At times, it's as if they just simply do it just for the sake of it! One time, they describe my 'mobile base' as non-mechanical vehicle!!!!!!
My experience is very bad with MYUS, I was waiting for an urgent packages and I had used FedEx Priority for shipping, the problem is that MYUS took 2 days for package acknowledgement and another 1 day for reviewing merchant invoice then the worst thing they put my account on hold for review and they...
I love it, but do they have a branch in Mauritania?
Very good customer service. Deliveries are usually faster than indicated (even during the covid-19 pandemic).
Very satisfied!
No longer satisfied!
As of today, october 2nd, I'm changing my review from 5 stars to 1 star. I have made several (more than 5) inquiries for an order that was del...
Good forward shipping company.Shipment tracking and many options.
Refferal reward and promotions
This is no good. If you ask for compensation, you will get back. worst!
Customer for several years, I must say that this company is an example of professionalism. Never had a single issue about any of my orders. I strongly advise the use of their service.
I must advice that several things must be taken into consideration before ordering in US: first, to know the cust...
Worst shipping company i ve ever come across! avoid it at all cost. I placed an order from their app and then realized it was the wrong item, i wanted to cancel my item while the item was still processing before it got confirmed, i called, emailed but literally no answer nothing! are they even in bu...
I'm American who lives in Tokyo and a customer of MyUS.com for several years. A lot of online retailers and auction sellers do not ship outside the US which can be a big issue for expats like me. MyUS.com offers a much needed, convenient and money saving service to combine all of your online purch...
Regardless the covid-19, really good company I had no issues except the last order but its understandable.
MYUS.com have received really bad reviews lately due to impact of covid. I understand as i was initially also frustrated at the lack of communication and delays. However, when i had a chance to speak to customer service, they were really helpful and my delivery was delayed but reached safely. The pa...
I will be honest, I had an okay first experience. I brought an item online and I requested it to be shipped urgently and it got shipped the next day it arrived at the warehouse. But I am currently having a major problem with the personal shopper and they basically took my money and said my order was...
I have maintained an account for our business with MyUS for several years but now their shipping costs have become ridiculously expensive. For example, I can arrange at my end (Australia) for DHL to collect a consignment from a USA seller with a shipping charge of about 50% of what MyUS charge.
Th...
WORST SHIPPING RATE I EVER EXPERIENCE !!!!
Their shipping rates are 3 x amazon rates
looking to sent a pack to cameroon, how can i do that. I heard you are cheap
This service was good, but has been completely terrible for the past 2 months. They have been holding my packages for that long without explanation and repeated attempts to contact them by phone and email have gotten no responses. Total lack of customer service. If I ever get my packages, I'm never ...
Poor customer service - higher prices than expected and longer shipping times. I needed to go to the post office to pick up my items.
I'm freshly registered to my us minutes ago and i'm from mauritius and i'm very dissapointed to say that i will not be able to use my us because of exhorbitant shipping amounts!! I was really thinking that my us was my solution for shopping through us stores etc but in fact NO! I'm starting to think...
I love MYUS, They are the prefect shipping company. I get my items fast and packed properly. I recommend them to everyone!
AMAZING! I've been using MyUS and they're the best shipment company so far. Very organized, clear and just great! Thank you.
Horrific customer aftercare. Massive delays in shipping times caused by courier . My Us refusing to liase with fed ex to obtain refund even though fed ex has agreed to refund in full to my us!!! Go figure.
I was referred to this company by a person in the United States I wanted to buy something from.
Having a forwarding company that ships world wide, quickly and efficiently to any country is brilliant.
Quite a few persons or sellers won't ship anything outside of the USA. Thank you MyUS.com for bein...
It is really a wonderful experience from the costumer support live chat. The agent (Angel) was very friendly and helpful.Thanks again.
I am very pleased with the MyUS standard service. Angel is honest and very quick to respond to problems with my package and even trying many times until it was solved and finally now it is shipping. I am now tracking and waiting for the shipment to arrive here in the mideast.
My US were a nightmare from start to finish. I would not recommend using this company at all. I am UK based and below is a list of issues I experienced with them:
*massive delays logging deliveries into the suite and then approving invoices. So you end up getting your items an additional 3 weeks ...
it was perfect delivery, tracking and communication was great and received even few days before the promised date . i am really happy and excited to start ordering from MyUS stores.
It was great customer support experience, special thanks to Ms. Louther for supporting and addressing my issue.