Ed Ruiz
Reviews 1
Furnace was inspected and found to be in good cond...
Furnace was inspected and found to be in good condition. Technician was professional, clean and courteous. Job was completed in a very timely manner.
Marguerite Cyr
Reviews 1
He came, he inspected and oddly enough, tho I hadn...
He came, he inspected and oddly enough, tho I hadn t had my vents cleaned in a long while and the filters were filthy each month, the vents were clean. He didn t charge me for his visit. Great guy.
Jerry Berns
Reviews 1
Very thorough job. Only complaint is that one of ...
Very thorough job. Only complaint is that one of the filter sizes the technician said I should order was wrong. Cost me extra to return the wrong filters and order the right ones.
Joel Maricel
Reviews 1
Saw one of their trucks driving ultra aggressive o...
Saw one of their trucks driving ultra aggressive on I-95 North this morning at 6:10 from VA mile marker 158 to about 168, license plate looked like Virginia CA40-978. He was tailgating at high speeds in the left lane. Anytime someone moved into his lane, he would speed up, get feet from their bumper...
Patrick Linehan
Reviews 1
CroppMetcalfe did a great job cleaning our ducts. ...
CroppMetcalfe did a great job cleaning our ducts. The man arrived right on time, set to work and cleaned both HVAC systems and all the ducts in the house including the dryer duct. No muss no fuss no drama, just a lot of vacuuming and in the end clean ducts. Thanks CM!
Thomas Wang
Reviews 1
Very friendly customer service, very fast respondi...
Very friendly customer service, very fast responding, and very importantly, very professional technicians!!! They solved my HVAC problem within one hour after we struggled with another "famous" HVAC company for 6 days!!! Can't appreciate Croppmetcalfe enough for their outstanding service!
Madhu Doki
Reviews 1
BEST service ever. Extremely happy with these guys...
BEST service ever. Extremely happy with these guys. Technicians are polite, friendly, arrived on time.very efficient, knowledgable. Explained the problem patiently and fixed it.
Kevin Taylor
Reviews 1
If I could give them a zero I would. I took half a...
If I could give them a zero I would. I took half a day off of work for no one to show up and to be told that my appointment was canceled because they couldn't reach me via phone. The dispatcher had my work and cell phone number and failed to call my cell on one of her "three" attempts. THANKS FOR NO...
Rebecca Chanin
Reviews 1
For reviewers who complain about mark-up on materi...
For reviewers who complain about mark-up on materials -- it seems to me that this is how it works in any service industry, whether you are having your car repaired or work done on your HVAC. That's part of hiring someone to do the work.
Anyway, I have been a customer of CroppMetcalfe for HVAC ma...
Barry Walski
Reviews 1
Tested and assured me the furnace is running effic...
Tested and assured me the furnace is running efficiently and effectively for the winter season. Changed the humidifier filter to insure proper operation. Representative did a good job of communicating results of his service call.
Anne Harrington
Reviews 1
If I had the option of 0 stars, that's what I woul...
If I had the option of 0 stars, that's what I would give for my latest plumbing service. I have a plumbing contract with Cropp Metcalfe and when the toilet in my master bath started to leak, I asked them to repair it. It is a split flush toilet, but with a Fluidmaster flush mechanism, so not all t...
James Hooley
Reviews 1
Professional and polite technicians
John Greene
Reviews 1
Dwane was the best, because he not only identified...
Dwane was the best, because he not only identified and fixed the problem expertly, but he explained what we should expect from a plumber in this situation (he was fixing a problem created by another plumber). I was taken a little aback by the cost, but I have no doubt this won't be a problem again. ...
Henry Whitted
Reviews 1
I am very pleased with the work done by CroppMetca...
I am very pleased with the work done by CroppMetcalfe. The work ethics, exhibited by the worker met my expectations. I will gladly recommend this company to anyone needing assistance with their heating needs.
Susan Esko
Reviews 1
My wife called these clowns last winter when two h...
My wife called these clowns last winter when two humidifiers built into the two-zone heating system were not working. The technician made several false claims about a humidistat not working on one system and the solenoid not working on another. He quoted a huge repair price for making all kinds of...
Martine Wauters
Reviews 1
The technician was courteous and professional. He ...
The technician was courteous and professional. He performed the task in a professional manner and informed about the status of the heating equipment.
Chris
Reviews 1
We had a leak in a first floor ceiling. I called ...
We had a leak in a first floor ceiling. I called that evening and was given an appointment the next afternoon. I waited and was informed the serviceman was on a job and would be there directly after completion. I didn't want to wait any longer so rescheduled for the next morning -Saturday. The s...
Keane Williams
Reviews 1
It's not the one with five stars no more baby! the...
It's not the one with five stars no more baby! they were horrible.
Alison Kern
Reviews 1
Technician arrived on time for annual a/c check, w...
Technician arrived on time for annual a/c check, was very professional - knowledgeable and courteous -
Sara Salajegheh
Reviews 1
Rip off don t use them . Fraud fraud fraud
H C
Reviews 1
My wife and I recently contacted CroppMetcalfe for...
My wife and I recently contacted CroppMetcalfe for plumbing repairs. Our Service Technician, Giddian, was outstanding by every measure.
He was very experienced, courteous, and extremely knowledgeable. Giddian is an outstanding CroppMetcalfe employee! Many thanks!
Anita Fiori
Reviews 1
They came to my home to check a problem I had with...
They came to my home to check a problem I had with our energy star water heater e. They charged me more than $ 200 at the time, and quickly made the heater work again. Now, few months later, the heater went completely off. The new plumbing company Im working with found out a series of old problems...
John Yori
Reviews 1
There's nothing quite like getting the run around ...
There's nothing quite like getting the run around on a phone being switched from one person to another only to get hung up on. Then calling back and being told: "oh well, there's nothing I can do about it" Sometimes, companies get too big and are unable to control the customer service skills of thei...
Donna Howard
Reviews 1
Cropp is the best, both for service, response time...
Cropp is the best, both for service, response time, and equipment. We have been working with Cropp for many years and they never disappoint us. The technicians are always very helpful, professional and courteous. Thank you Cropp!!
Paul Arveson
Reviews 1
Solved my plumbing problem and explained what I ha...
Solved my plumbing problem and explained what I had done wrong when I tried to fix it myself.
Loretta Boyce
Reviews 1
The only problem I have was the technicians didn't...
The only problem I have was the technicians didn't close up my house when they were done with the extermination process. My sales representative, Mr. Ahmed Young, left me under the impression that after the extermination process was complete, the house should be closed for a few hours with no one in...
Nathaniel White
Reviews 1
Great job in doing all you do to keep my new condo...
Great job in doing all you do to keep my new condominium's new Croppe Metcalfe HVAC and Plumbing up and running.
sicely benitez
Reviews 1
I was driving on 495 from Tysons Corner and one yo...
I was driving on 495 from Tysons Corner and one your drivers was driving extremely reckless. The driver was not using his signal lights, speeding, constantly switching lanes during traffic and almost hit my car ! Please, advise your drivers to practice safe driving.
Jay Hildreth
Reviews 1
Fraud. I called with a very straightforward job--...
Fraud. I called with a very straightforward job--reconnect sink drain with a garbage disposal. The customer service rep would not give me a price quote over the phone, though it is plainly available. The technician came to my home, verified the job was exactly what I asked for, and opened a sprea...
Harry Fornoff
Reviews 1
Needed some past history on invoices, but my syste...
Needed some past history on invoices, but my system did some house keeping and deleted my invoices. Called and explained what I needed, stated the dates I needed, and they were immediately in my in-box - magic! It was truly an exceptional experience and a true joy to get it done so quickly and ef...
Al Corbett
Reviews 1
I appreciate Cropp-Metcalfs willingness to accommo...
I appreciate Cropp-Metcalfs willingness to accommodate my schedule. Excellent customer service.
John Carman
Reviews 1
Late afternoon Christmas Eve Day and I had a main ...
Late afternoon Christmas Eve Day and I had a main line sewer blockage issue. With Black Water in my basement and a dinner party scheduled. Gideon worked very hard to get my problem resolved and is truly an excellent employee for CroppMedcaffe. I would have him in my home to fix all my issues if i...
Maria Cabezas
Reviews 1
Thank you for an excellent and friendly service.
Thank you for an excellent and friendly service.
Showing on time and keeping past bills and payment records for future inquiries is greatly appreciated.
Kristen Washington
Reviews 1
Showed up just before my 4 hour window, instead of...
Showed up just before my 4 hour window, instead of making me wait until the last minute. The service technician was thorough, friendly and explained things well. Very Pleased.
Vickie Whalen
Reviews 1
I was delighted that service was the same day I ca...
I was delighted that service was the same day I called and what a blessing to have HEAT. I have CroppMetcalfe as my go to for years and will never change. THANK YOU!!!
Allen Li
Reviews 1
Dependable, responsible, responsive, and professio...
Dependable, responsible, responsive, and professional. We replaced our 26 year old gas furnace and 16 year old air conditioner yesterday. Installation team did the job in 10 hours without taking a break. While Carrier is not an inexpensive brand and I am sure there are others that can undercut Cr...
Betsy Mead
Reviews 1
I don't know where Croppe-Metcalfe sends its "five...
I don't know where Croppe-Metcalfe sends its "five-star technicians", but they don't come to my house! I've had the same wiring/thermostat issues on my heat pump for about two years. The thermostate has been replaced at least three times; the wiring has been "fixed" I don't know how many times! I...
John Marshall
Reviews 1
On time, neat worker, pleasant
Susie Baker
Reviews 1
I would give zero stars if I could. Multiple vis...
I would give zero stars if I could. Multiple visits and had excuses for why they couldn't clean the air duct to the dryer. The third time, we called a DIFFERENT company and they cleaned it in less than an hour for 3/4 of the price. Save your time and money. If you want details, see below.
Al...
Eze Wosu
Reviews 1
Excellent, courteous, prompt, honest and professio...
Excellent, courteous, prompt, honest and professional service! Their costs are high, but the quality of service is superior to other companies that I have tried.
Tracy Osborne
Reviews 1
Technician came to our home on 11/14 in the mornin...
Technician came to our home on 11/14 in the morning to service our HVAC. He told us we needed a capacitor, he installed it and left. . by the time we arrived home later that night on one of the coldest nights the system was blowing COLD air on heat! We didn t have this problem before they arrived! W...
marian cole
Reviews 1
Ben always on time and does a great job.
LeShandra Curtis
Reviews 1
I had sump pump issues and the plumbers here actua...
I had sump pump issues and the plumbers here actually tried to convince me I needed to pay $786 for their consultation and to replace the entire system. Thankfully I remembered I had appliance warranty. I called the them instead and they connected me with Franconia Plumming. Who came out and showed ...
Patricia Fauver
Reviews 1
Technician on time, polite, thorough, thoughtful.
Vincent Hu
Reviews 1
Very professional on the phone and in person. They...
Very professional on the phone and in person. They came out twice to check on a radiator noise (i'm new home owner so a bit naive and uninformed about expanding pipes). The tech was very patience at explaining things and came back 15minutes later to tell me more about other noises to expect from boi...
Rita Colwell
Reviews 1
Excellent service. Explained the work, did the wo...
Excellent service. Explained the work, did the work efficiently, and no problems since the work was completed.
A.J. McDowell
Reviews 1
I m having issues with water pressure and all the ...
I m having issues with water pressure and all the technician did was bring a flashlight and look in basement, did absolutely no diagnostic testing whatsoever. So $90 later still have the same issue.
John Matthews
Reviews 1
I have called on and trusted CroppMetcalfe for ove...
I have called on and trusted CroppMetcalfe for over 22 years to provide quality service and expertise. To date, I have not been disappointed. They recently replace my hot water heater and sump pump, after my basement was flooded. Patrick was very diligent in his work, ensuring the highest quality wo...
Scott Mostrom
Reviews 1
John C. recently helped us with some difficult sho...
John C. recently helped us with some difficult shower plumbing and garbage dispose-all replacement. Top-knotch - incredibly professional, helpful, and timely. I couldn't give a higher recommendation.
Walter Karney
Reviews 1
Quick response. Problem with heating system quickl...
Quick response. Problem with heating system quickly diagnosed & repaired
Maureen Hanson
Reviews 1
very reliable and very easy to work with. each te...
very reliable and very easy to work with. each technician was knowledgable and pleasant.
Joseph Drew
Reviews 1
Outstanding plumber.
lisa Gomer
Reviews 1
I had technicians from Cropp Metcalf connect a gas...
I had technicians from Cropp Metcalf connect a gas line and install my new gas cooktop. They were professional, very friendly and very solution oriented when small things came up that were unexpected. They made me feel comfortable and confident that the job was going to get done in a quality manner....
John Zajac
Reviews 1
We were dismayed that the serviceman did NOT turn ...
We were dismayed that the serviceman did NOT turn off the breakers to work on an electrical system. As a result of this oversight of a basic step, the serviceman blew out all the power to the dwelling and then spent hours trying to figure out where the problem was and how to restore the power.
Joseph Westmoreland
Reviews 1
Great experience. Easy scheduling and technician ...
Great experience. Easy scheduling and technician walked me through each step, not only the how, but also the why.
Rick
Reviews 1
My story begins about 5 years ago when both of my ...
My story begins about 5 years ago when both of my 22 year old AC units broke. A family member is in the HVAC business but was too busy to help out. He recommended a friend who was starting his own HVAC business after working for someone else for years. What a mistake. Basically I got scammed and had...
Emma K
Reviews 1
I have an HVAC policy with Cropp Metcalfe and have...
I have an HVAC policy with Cropp Metcalfe and have always been impressed with their service. When I had a problem with my water heater, I called on Cropp Metcalfe again for help. I was just as impressed with their plumbing service! I was able to get an appointment for the next business day. The ...
Sharon Dawson
Reviews 1
These guys are a very professional organization wi...
These guys are a very professional organization with very polite, dedicated and knowledgeable personnel. I had a service call in for troubles with my AC, the service technician came and did everything he could to get it resolved, but less than three days later, I was still having the same issues. ...
Linda Christopher
Reviews 1
Knowledgeable and polite gentleman. Addressed the ...
Knowledgeable and polite gentleman. Addressed the problem quickly. He took care and cleaned up afterwards! Would welcome him back!
vincent keys
Reviews 1
Very simply put, these people are the BEST at what...
Very simply put, these people are the BEST at what they
do. Give them a chance, you will completely SATISFIED!
Robin Marusin
Reviews 1
Always timely with professional and knowledgeable ...
Always timely with professional and knowledgeable technicians
Andrea Kling
Reviews 1
They are the worse, extremely rude and disrespectf...
They are the worse, extremely rude and disrespectful!!
Lysney Kotz
Reviews 1
I asked for a quote to have a gas line under my d...
I asked for a quote to have a gas line under my deck extended 12 feet and to have a quick release put on the end. They gave me an estimate of $1428.00. I bought the materials myself for $78.25 and hired a handy man who did the job perfectly in 2 hours for $200. I wouldn't hire them to do anythi...
paul bruce
Reviews 1
Ripped off My furnace was not working they came ou...
Ripped off My furnace was not working they came out and fixed it. Cost was extremely high, charged $126 for a $10 capacitor, charged $256 for a $45 igniter, all this was plus $106 for labor, job took less than 1/2 hour
Willie Barnhill
Reviews 1
Great service as my technician impressed me to the...
Great service as my technician impressed me to the point, I only want him to service my unit from now on.
Laurence Carter
Reviews 1
Requested electrical services i) flickering light ...
Requested electrical services i) flickering light for fan; and ii) installation of recessed light fixture. Technician (who was great, very professional, wore a mask etc) sorted fan issue very quickly, but he did not have a recessed light fixture. Explained that he or I could go to Home Depot to bu...
John Tyler
Reviews 1
I've been with CroppMetcalfe since 2012 but my HVA...
I've been with CroppMetcalfe since 2012 but my HVAC that came with the house when I bought it has been with them since the installation. By the time I started using their service, the HVAC was passed its life expectancy. Nonetheless, they took expert care of the system and got another whole three ...
Ken Flory
Reviews 1
Technician was respectful, knowledgeable, and sinc...
Technician was respectful, knowledgeable, and sincere. However I was charged $240 for a gas flame ignitor for my furnace which was supposedly cracked/broken. A new one can be purchased online for $25 bucks. The interesting thing is that the technician took the "old and broken" ignitor back and pu...
Mike
Reviews 1
Appreciated the fast and courteous service. I wou...
Appreciated the fast and courteous service. I would definitely recommend them to others.
Dawn Roddy
Reviews 1
The service was fast. The service person arrived w...
The service was fast. The service person arrived within an hour of our call. The problem was detected quickly and promptly repaired. We love using CroppMetcalfe.
james crawford
Reviews 1
Been doing business with C-M for about 15 years. ...
Been doing business with C-M for about 15 years. About 13 years ago they replaced my heat pump with a gas furnace. I have an annual service contract which has taken care of the few problems I have had. Every service technician has been so nice I am amazed. Clearly they are well selected and well...
Jason Mellein
Reviews 1
Our AC stopped working one day and, as they were t...
Our AC stopped working one day and, as they were the installer, we called Cropp. $105 for the first half hour and $30 per 15 minute block. Fine. But then they also wanted to charge an additional $150 for using some compressed air to clean our AC s vents... within the same 2 hour block of time. I m p...
kathryn sleezer
Reviews 1
I am just purposly giving a 4 star review because ...
I am just purposly giving a 4 star review because they said in their commercial they had 5 stars, so I am just being honest, like that credit card commercial, isn't it better when people say what they mean.
Janine Harris
Reviews 1
Team worked for 9 hours to install new furnace in ...
Team worked for 9 hours to install new furnace in 19th century townhouse's tiny space. They were careful to protect my home and cleaned up afterwards, explained new thermostat, made sure it worked.
Michelle Loosli
Reviews 1
Cropp Metcalf is doing an OK job with my pest cont...
Cropp Metcalf is doing an OK job with my pest control. They show up on time and their service techs are really great. After complaining to the first service tech I did get him to really address a rodent problem, but I feel like I have to force the issue to have full scale removal of a pest. Their sc...
alan gropman
Reviews 1
two experiences: my previous company with whom i h...
two experiences: my previous company with whom i had bought two furnaces and an heat pump, installed a lemon five years ago which broke down more than a dozen times and never worked efficiently. this company would not help me in any way regarding their very low rated heat pump. i called croppmetca...
Joy Brown
Reviews 1
Outstanding, very professional - have been a custo...
Outstanding, very professional - have been a customer for over 40 years. Highly recommend.
Natalie Oguara
Reviews 1
The technician was very polite and professional wi...
The technician was very polite and professional with his work. I truly appreciate the efficiency of time on this job. I will definitely call this company on the future!
Ronald Boyd
Reviews 1
Recently I had a new inducer motor installed in my...
Recently I had a new inducer motor installed in my furnace which is 19 years old. The installation seemed to be okay however, I am noticing some grinding noise when the unit initially runs. Not sure if this is normal or not.
Andrea Kling
Reviews 1
They are the worse, extremely rude and disrespectf...
They are the worse, extremely rude and disrespectful!!
Martha Hanrott
Reviews 1
Arrived on time and fixed problem
Judith Geddes
Reviews 1
On the coldest night of the season, our furnace st...
On the coldest night of the season, our furnace stopped working. After calling CroppMetcalfe, the technician arrived in less than an hour. He figured out the problem, made the necessary repair and restored our heat. We were very happy with the prompt, capable service we received from the CroppMetcal...
Matt White
Reviews 1
Gouged, Overcharged and Ripped Off, other than tha...
Gouged, Overcharged and Ripped Off, other than that I would never recommend Cropp Metcalfe Plumbing to anyone. $769 to replace a sump pump. The Pump is $225 item and it took the technician 45 minute to replace. $500 in labor is absurd for 45 minutes work.
I have a service agreement with Cropp Metca...
Carol Goldberg
Reviews 1
The service visit at the end of December 2018 was,...
The service visit at the end of December 2018 was, as always, done efficiently, thoroughly and professionally. We are very pleased with the quality of service we receive from CroppMetcalfe
Delorious Branic
Reviews 1
CUC owns a 12-unit apartment building. The hot wat...
CUC owns a 12-unit apartment building. The hot water heater stopped functioning and we called CM. The technicians labeled our emergency as mission critical and said he needed to order a part. The part was not ordered, they took our $105 for the call and did nothing. Now our maintenance guy is sc...
Satmilan Dei
Reviews 1
We had electrical issue, both the electrician who ...
We had electrical issue, both the electrician who came home for the service didn't have the right switch to replace it, so he told me to get the right parts and call him back to fix it for free but now the company is asking for $105 for the electrician to visit again
Shannon Skousgaard
Reviews 1
Josh was the technician who came to rewire our din...
Josh was the technician who came to rewire our dining room lights and install a rewired chandelier. Josh is highly professional in his performance of duties from providing excellent explanations of the problem and his proposed fix to his care for the parts of our home he must touch, change or work ...
Pie E
Reviews 1
had first 2 plumbing problem (within a month of ea...
had first 2 plumbing problem (within a month of each other) in 10 years of owning a house. Service was great, timely, seems like good work. I did not do a price comparison but prices seemed reasonable.
Paul M
Reviews 1
They came out to fix some ductwork that was leakin...
They came out to fix some ductwork that was leaking. Did a bad job and 9 months later it's still leaking. Cannot get anyone to call me back after repeated phone calls and promises to do so. Stay away from this business.
Louis P Solomon
Reviews 1
I have been a customer of CroppMetcalfe for approx...
I have been a customer of CroppMetcalfe for approximately 20 years. They have taken care of my heating/air conditioning systems for that entire period of time. They do great work, and are highly dependable. It is a pleasure to be their customer.
Zemoria McClain
Reviews 1
I was very pleased with the service. The technici...
I was very pleased with the service. The technician knew exactly what was wrong, since my thermostat was 14 years old. I like the smaller thermostat.
Sam Zakhari
Reviews 1
My experience with CroppMetcalfe is amazing. We h...
My experience with CroppMetcalfe is amazing. We have two heating units and two AC units that are serviced by CM. The service is done promptly, on time, very efficiently, and with great professionalism. Any problem is detected and diagnosed immediately, and almost always repaired on the spot. I ...
Steve W
Reviews 1
Misleading advertising designed to try to dupe fol...
Misleading advertising designed to try to dupe folks who don t see through their deceitful wording. Pretty shameful effort to prey on people. Would not recommend their water line protection racket!
Dennis Conley
Reviews 1
Great job on our Fall Tuneup by George. Very thor...
Great job on our Fall Tuneup by George. Very thorough and professional.
Natalie Tessel
Reviews 1
It must be Murphy's Law that when you get pregnant...
It must be Murphy's Law that when you get pregnant and the temperature hits the 90's, your air conditioning breaks down. This is exactly what happened to me last week when my husband and I discovered our AC was no longer cooling the house. We called CroppMetcalfe and scheduled an appointment for a t...
Twash50
Reviews 1
Tech arrived on time, very professional.
Michelle Rudy
Reviews 1
My in-laws have used CM for years. They had them ...
My in-laws have used CM for years. They had them install a new HVAC system 10 years ago and have continued to use them for bi-annual maintenance. Their AC wasn't cooling enough so CM came out and told them that they needed a new compressor, but said the compressor will probably only last a year or...
Mayura Solow
Reviews 1
They consistently would not have the parts require...
They consistently would not have the parts required and would have to come back to finish the job. The technician who came the first time was pretty good but still did not have the part. For the Second job too they did not have the part and it was going to take a week to fix a leak. I am calling som...
Clare Cherkasky
Reviews 1
The technician showed up on time and did a good di...
The technician showed up on time and did a good diagnosis.
Ruwe Slonecker
Reviews 1
I would give zero stars if I could to represent th...
I would give zero stars if I could to represent the zero F* they give to my family. The company we used got bought out by CroppMetcalfe. We got the notification that nothing would change. We had a wonderfully simple product where they come out twice a year and check and refill Freon if needed and ba...