two experiences: my previous company with whom i h...

two experiences: my previous company with whom i had bought two furnaces and an heat pump, installed a lemon five years ago which broke down more than a dozen times and never worked efficiently. this company would not help me in any way regarding their very low rated heat pump. i called croppmetcalfe to repair the heat pump (rather than use my original firm for which i had a contract) and they repaired the heat pump at a reasonable cost, i decided to buy a heat pump from cropp metcalfe. it was installed four days after the sales personnel came to the house. installation was done with ground covered with snow and ice. taking 7 hours. the heat pump did something the previous unit never did--bring the heat in the house up to thermostat setting in two hours (7 degree increase). the installers were courteous, clean, and effective.