This applies to the branch near Arlington Virginia. I had a problem with my AC in May, they sent a guy out and he couldnt figure it out. Just said it was overcharged and charged me $80 to remove some freon plus the visit fee. A few weeks later, AC still not working, its hot like crazy in the house, they sent another guy out. He tells me compressor is bad and says its $4100 to fix. This didnt make sense cause heat pump works fine, I told him but he offered nothing. Quick internet search of symptoms says its the TXV valve, apparently its a common problem with Carrier. I call Arlington Heating and Cooling out to come take a look. After about 30 minutes, he says its the TXV valve. $900 later my AC is working perfectly. Two of their techs couldnt diagnose simple problem, almost wasted $4100 dollars, and I sat in a hot house for 3 weeks.
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TECH was on time, seemed to know what he was talking about and was very quick in fixing the several issues I needed to get fixed. I could not be more pleased if the repair jobs stays working properly next spring. Tech was also a good sales person for METCALF----he provide a detail review of what I was going to be billed for in regards to the fixed facets.
During 7 years of managing various property types on a global level I've never ran into such an overpriced company that doesn't believe in facts. All I did was call for a filter change & preventative maintenance, I get an invoice for about $500 and no filters were changed, instead the invoice states I called for "no cooling", which is 100% false. Days pass by of me reaching out multiple times to dispute and I finally just request the cost to complete my goal of replacing filters, $525 to change filters...lol. Now I'm looking at a total job of about $1,025 to reach my initial goal. They tell me their costs are industry standard for the local area, yet two other companies I called on yelp quoted me $200, and $300 for the upgraded MERV-13 filters that people want due to Covid-19, yet the tech didn't even talk about those or seem to know what they are from CroppMetcalfe, my quote was for standard filters for $525 and I'm getting the job done for $300. Service manager said he's done this for 19 years and can't believe the costs I told him, yet I facilitate this work on a global level and the average is literally $150-$250 in most cases. Our landlord and neighboring tenants now know about his company and they will not be used.
It s not the quality of work I am complaining about, it s the high prices and methods of charging. To diagnose a problem is $105, plus an additional fee for every 15 minutes over the base minimum. To repair something is a flat fee, based on their schedule. The repair person was in my house a total of about 50 minutes, for which I paid $580, which did not include the part (a motor), which was under warranty. Cropp Metcalf came quickly to diagnose the problem, even though my smart thermostat told us exactly what the problem was. Nevertheless, I was charged $105 for about 15 minutes of work. The faulty motor was installed in about 22 minutes for a fee of about $460. My overall complaint: When it favors CM, they charge by the time/15 minute interval. When it favors the customer, they charge an exorbitant flat fee. Seems sleazy and I m not sure I would use CM again.
My first experience with CroppMetcalfe was excellent. Upon a Sears technician's advice that I have dryer duct cleaned I added air ducts. Decided to try a company whose trucks have been on our Frederick Street block over the years. HVAC technician Caesar Rozario arrived merely 10 minutes after noon on March 31, 2015 and went to work which he completed about 4 PM. He explained what he would do and how and showed me the build up both in our home and in the dryer duct. Mr. Rozario is highly skilled, respectful, and thorough. When our John C. Flood HVAC technician arrived April 2 to perform spring maintenance service, he complimented Mr. Rozario as having done the job the right way. If this experience is indicative of other services I'd highly recommend CroppeMetcalfe.
Called to have Estimate for a new heat pump crop Metcalf quoted me $4000 more than the nearest competitor! they were !overpriced for the same job Unbelievable! Went with other company and never been happier and I have more money in my pocket
This company had my review removed from Yelp, therefore I am re-posting it here! Explain to me why a driver decides to block an entire lane in Alexandria, VA during rush hour! He caused traffic to be seriously backed up! Instead of being patient and waiting his turn, he decides to turn on red and cause major mayhem!
I am very disappointed with CroppMetcalf and would not recommend them for yearly maintenance. I have been using them for sometime and I blindly trusted the techs since I have always asked for senior techs. My heating system was not operating at full capacity and the tech recommended I have my wheel blower cleaned with a chemical solution. Fortunately a friend of mine recommended a much smaller company with one owner who has so many years of experience to come out and check the system. He found out the Wheel Blower and Coil was so dirty. He was shocked when I told him I have CroppMetcalf come out twice a year to do the maintenance and not once did they say anything about the wheel blower needing to be cleaned. The other smaller company said chemical spray alone will not clean the amount of dirt that is packed and the coil and wheel blower needs to be pulled out and should be washed with water and chemical. It took him 6 hours to clean all the dirt out and put it back together. He said this amount of dirt build up takes 4-5 years to accumulate. When I told him I had maintenance contract he was shocked that CroppMetcalf never said anything about it to me. I do not recommend them. They are a big company and have different techs and it is so hard to get a hold of them to discuss issues especially if you have a rental property.
I have had many company techs checking my heating and cooling systems, none can compare with CroopMetcalfe techs. Your techs discovered and repaired problems others had no clue what were my concerns or problems with the system. Your techs were very knowledgeable and professionals. Thank you for your service.
The Technician arrived on time and was following COVID protocols, as well as wearing shoe covers. He did a professional inspection of our HVAC system, and provided a verbal evaluation subsequent to completion. We received a comprehensive evaluation by email shortly after he left.
CroppMetcalfe has always been on time, highly professional, and taken care of my system for many years. Any issues I have had they have resolved quickly. I highly recommend their services.
They charged $750 for replacement of a kitchen faucet that took less than 1.5 hours and I supplied the materials. The technician led me to believe that it would be a difficult job, but it was actually quite simple. They sold me a service plan that I will never use. When I called to discuss the charges, they were quite nasty.
It is currently 80 degrees in my house and my air conditioning unit is set at 61. We had it installed nine years ago and it only worked for the first year. It has been extremely frustrating working with this company because they will not admit that they installed the wrong unit for our home nine years ago and charged us 20k. They continue putting bandaids on the problem even after we contacted the VP of the organization.
Rip off! $1200 for unnecessary items and problem still not fixed. Triple markup on cheap parts. No leak check on an obviously depleted AC system. Tech said if call back was required that leak check would be performed at no cost. Called back technician begged to differ. So I am out another 350 for a leak check and another 200+ for all the blown refrigerant. All this on an old system that will cost 5K ish to replace in a few years. What a giant disappointment.
We have used Cropp Metcalfe for many years for all of our heating and air conditioning needs. We have always been very pleased with the service they provide and would recommend tham to anyone in need of such services.
I was thrilled that on 4/2; a technician from CroppMetcalfe arrived to resolve all the issues with my heating/AC system. The major issue was that the defrost board/sensor on my outside compressor died, so the compressor needed to be turned off & I had to rely on the more expensive emergency heating. Due to Covid, I was told that these parts wouldn't arrive till later May (problem began on 3/8). So it was a delightful surprise that these defunct parts were located & installed earlier than expected on 4/2, and I no longer had to pay more a more expensive heating bill. Great job, CroppMetcalfe.
If you need your boiler repaired; DO NOT CALL THIS COMPANY! They don't employ service technicians. They employ salespeople who pretend to be service technicians. Our boiler went out on February 15, 2021. I paid $115.00 to have one of their so called technicians to come out.
When I called them, I spoke to someone named Maurice who asked me some very personal questions about my medical history. Maurice asked me about Covid 19 and I did not like the way I was being talked too. I wished I hung up on him TO AVOID all this aggravation.
After working with him, we negotiated an appointment to have a service technician to come out. Our service technician was a GLORIFIED SALESMAN who made our equipment look defective and derelict to try and trick us into replacing the boiler. The GLORIFIED SALESMAN OOPS I UH mean the TECHNICIAN they sent basically told us that everything wrong wrong with the boiler. The technician made it look like we had a Carbon Monoxide problem. TWO OTHER CONTRACTORS CAME IN and refuted everything that was described. Your technician quoted us $4200.00 for things that were not actually wrong. He was right about the backflow valve not being current. It did not need replacing as long as it was:
1. Up to code at the time of the installation (IT WAS GRANDFATHERED) 2. Wasn't a health or safety hazard to the building or its occupants.
There is also no way to properly diagnose Carbon Monoxide levels UNLESS the burner is running properly.
The Steam valve and the expansion tank were functioning properly and did not need replacing. The technician didn't even open the burner cabinet properly to actually see what was wrong.
I also did not like the technician to demand me to sign a danger tag to put on the boiler. It took all my strength to NOT immediately end the visit and throw him off my property.
WE ENDED UP GETTING THE BOILER PROPERLY FIXED WITH AN EXPERIENCED AND REPUTABLE HVAC SERVICE. It was only $677.00 to replace the burner control module and pilot light assembly. The boiler was properly tested for Carbon Monoxide with the burner consistently working. The reading was a fraction of 1 part per billion which is the normal level in our atmosphere.
I will have to admit they did put on an amazing show that ended up costing $115.00. Before I resorted to leaving a negative review. I did call the company to voice my concerns. The woman I spoke with on the phone identified herself as Kimberly. She was the only one I felt did the right thing. Following that phone call, I received a PRE WRITTEN SCRIPTED EMAIL from a Ms. Dawn Smoot. She basically IGNORED all my concerns and told me:
"Our technician recommended replacement of your boiler and to call us to set up a time". It is clear to me that this company has made up its mind how it will do business and doesn't care. Once I got that response from Ms. Smoot. THAT WAS ALL I NEEDED TO KNOW.
FIVE STAR SERVICE! MORE LIKE ZERO STAR SERVICE! OUT OF FAIRNESS to the technician; while he is responsible for his actions. It isn't fair to entirely blame him! I place the blame on the management of the company because I think this behavior wouldn't happen unless they condoned it.
The technician called when he arrived on time. He did a thorough job and explained what he was doing when I asked him. I've used Cropp Metcalfe for many years and I've always been impressed with the technicians.
I am pleased you sent the plumber I requested. As always, he was professional, courteous and honest. I felt totally comfortable the repairs were needed and taken care of.
A very nice and skilled plumber named Duwayne came to my home, exercising all necessary safety measures due to the pandemic, and assessed the problem with the water leak in my kitchen. He proposed a method of addressing it that required some creativity due to some special challenges in how my dishwasher had been installed. He came back the next week and performed all necessary repairs in a timely way. He was extremely personable as well as capable.
I have service contracts with Cropp Metcalfe for everything from pest control to my generator. They come on time, are courteous and friendly and do a great job, Today two men serviced my air conditioner. I am now confident that come summer, I will be comfortable. I do not like to wait until something breaks down and then try to find a repairman. As a senior citizen it is comforting to know that CroppMetcalfe is taking care of all these things for me.
Technician arrived promptly at the appointed time and accomplished a thorough maintenance service in about an hour. He also recommended duct cleaning that was obviously necessary. Service was consistent with excellent record provided by CroppMetcalfe for more than 20 years.
After using them for more than a decade, this company has deteriorated so much. Scheduling was unprofessional and rude. It took more than a month to get an appointment. Then the tech didn t have minimal supplies on hand like filters and batteries for the thermostat. The tech did shoddy work and didn t ask me about actually fixing a problem. Finally the level of poor customer service is evident by this review. A week ago I sent a bad review about the horrible service. No one has gotten back with me and they gave me this opportunity to publicly eviscerate them. They don t care enough to read their reviews!
Rob, the technician, was most outstanding. He was the best and most personable technician who has visited my home -- albeit, some of the others were very close. He spent time installing a new thermostat and instructing me in it's use. He made sure I understood it's settings and operation. He was most personable and knew his craft well. He also discussed the use and operation of my heating/cooling system making things easier to understand. He was quick and efficient. You could tell that he was a professional who loved his work. His task, at my house, was on an emergency Sunday basis. I am thankful for his visit as my thermostat went inoperative the late evening before -- it no longer digitally operated. It had died of old age. This was during a cold wave. All appears to be well now. Everything was taken care of for no charge under my Gold Policy
He is an excellent representative of CroppMetcaffe.
CroppMetcalfe is a Excellent Plumbing Company and very reasonable and they fit me in the same day. I had a Rusty and Leaking Water Supply Valve. CroppMetcalfe answered and responded to my call the same day and sent a Service Tech named Gary within hours to fix the problem. Gary came on time, fixed my problem, was very knowledgeable, fast, friendly and did a excellent and a outstanding job. If you ever need a Plumber call CroppMetcalfe they are the best and I highly recommend them. I will call on them for all my Plumbing needs and concerns. If any one need a Excellent Plumbing Service call CroppMetcalfe Plumbing they truly get the job done!!
I asked for a quote to have a gas line under my deck extended 12 feet and to have a quick release put on the end. They gave me an estimate of $1428.00. I bought the materials myself for $78.25 and hired a handy man who did the job perfectly in 2 hours for $200. I wouldn't hire them to do anything based on these prices. They also tried to give me the impression the job was much more complicated than what it actually was. USE at your own risk. Use Angies List and get someone that wont screw you!
I am so unbelievably disappointed in Cropp Metcalfe - Plumbing. They did a great job servicing my HVAC, and now thanks to what happened with my plumbing, I will never use them again. They assessed my situation at 5pm, informing me I needed a different technician. AT 9;15pm, the technician arrived. He had been informed of both situations prior to arriving. But said he needed to wait on a call from his manager to proceed. 5 min later he was in his truck, leaving. His exact words were, I have to walk away. No apology, no further explanation. It is now 9:30pm before a weekend and i can't use my water, and have spent literally all day dealing with a problem that Cropp Metcalfe knew about since 8:15 this morning, and then told me at 9:30 at night that "they have to walk away." I have literally never left a poor review before, but this was unbelievable. I will never use Cropp Metcalfe again. I was going to use them to install my security doorbell on Tuesday - I will now be cancelling that appointment.
Home of the 5 star technician my butt! These guys couldn't get 5 stars if they worked for NASA . Had to call 2 times to get a tech scheduled . Tech was FOUR HOURS LATE, said he'd have the office call me to reschedule. Office never called. 0 professionalism, absolute worst. STAY AWAY!!
The two gentlemen were on time, very pleasant, explained everything that was to be done and cleaned up after themselves. I had a new humidifier installed and they recommended that I get a water monitor for the floor of the utility room (just in case). It couldn't have been a better experience.
The only reason I gave one star is because I can't submit it without a rating. The only positive I have to say about this company is the technician who has been out the most has been very helpful. They are never on time and they have had to return six times to fix one issue. It seems as if their scheduling department doesn't talk to their technicians to clarify what the job actually entails. The first technician that came to the house was very nice and explained that the fix would be a two person job. When the reschedule came out there was only one guy and he didn't have the part because he was told the issue was one thing when it was something completely different. So, he went to Home Depot to get the part and allegedly fixed our plumbing issue.....but low and behold the next morning we still had a leak. We have had to miss numerous hours of work just for them to cancel or not show up at all. Once the leak was actually fixed we haven't had another issue with the leaking. However, we went to have the drywall patched and the pipe they installed dropped below the ceiling so we still have hole in our ceiling. Technician called and said they would be at our house by 7 p.m. and of course is late and hasn't called to explain why. I WILL NEVER RECOMMEND THIS COMPANY TO ANYBODY ELSE. HORRIBLE CUSTOMER SERVICE. DON'T WASTE YOUR TIME OR MONEY ON THIS COMPANY.
Don't use this company -- they don't fix what they break. During humidifier installation the technician broke the thermostat control. This was brought to the attention of the company but they refuse to repair the damage or replace the control.
Purchased house where CM had installed large, state of the art 2 zone Carrier system. Moved in, bought their maintenance plan and in general, my overall impression is they have groovy late 70s lounge hold music.
I had Plumbing work done 11-27-19 because of a leak on my Water Supply Shut Off Valve. Service Tech Gary came and did a tremendous outstanding awesome Job. I highly recommend CroppMetcalfe Plumbing Team, because they truly get the job done. I was very very impressed on the same day service I received during a major holiday. Gary came with a great attitude, kind, very knowledgeable and polite. CroppMetcalfe Plumbing is definitely a 5 Star Company and I will call them for all my future Projects and Services.
This website is deceiving. This company's website and advertising made me choose this company. It looks very professionally done but the company would not provide a professional quote on company letterhead and would not provide a copy of license upon request. They claim to be verified license and verified liability but upon request indicated that because I requested their credentials they did not want to do a $3,800.00 job. They had to send two different people to my home only to waist my money and time with this company. Their management indicated that they were not the company for me.
I hired CroppMetcalfe to repair or replace my whole house dehumidifier. It was determined the dehumidifier had failed and the manufacture would provide a replacement unit under warranty. After waiting 30 days with no word from CroppMetcalfe I contacted Aprilaire directly and received a new unit under warranty in one week. Aprilaire was awesome....CroppMetcalfe not so much. Won't use again.
I have been using CroppMetcalfe for over 15 years and they are absolutely fantastic. I have a service contract with them and had them schedule my spring service. As usual all went well the service technician arrived on time and immediately serviced my HVAC system. No hassle from begging to the completed job
I've been with CroppMetcalfe since 1985. They provided us service in our first home and when we moved to another house, we continued with their services. I rate their technicians tops - knowledgeable, courteous, and are very careful about not leaving any trash when they leave.
I only wish though that management would have some kind of award for their loyal customers.
I was extremely impressed with the service provided to me and my mom over the weekend. Her heat was not working, so I was able to get someone to come look Friday morning, same day. George Faltaos was the tech and he gave me the repair estimate for the 17 year old unit. We were leaning towards replacement and the Salesman was able to come out later that evening. My mom is stage 5 renal failure and it was super important to get her heat fixed asap. Jeremiah Dutcher was so helpful and nice to my mom. He helped us get installation of the new unit scheduled for the next day, Saturday. Our lead Tech for the installation, Oscar Caballero was also very professional and him and his colleague completed the install in just over 5 hours. The entire experience was so pleasant and could have been much harder. I am so thankful to everyone who helped us! XOXO
I had a pest control service contract with them. The payment was by quarter. I had to call 3 times for the same service problem. Because of covid I waited to reschedule. When I wanted to cancel I was charged for 3 more months. My account was terminated. I received a nasty email from mgmt
Everything's great. Not especially fond of new digital thermostat which blows hot air even when I turn it down to 45 degrees, but I am learning to drop it slowly. Arlington atmosphere is very humid and thus very corroding.
Cropp-Metcalfe was asked to perform warranty work that they were NOT obligated to do. The plumbing manager and service tech were both most helpful and offered us a very reasonable price for the work. I would happily recommend them to anyone.
Devon Thomas was a very good technician. He handled the Spring maintenance service in a professional and efficient manner. He was courteous and was very helpful in suggesting how to maintain our equipment
Always professional. Always communicative. Always great service (especially with Johnny). I've been using them for years and they have NEVER EVER disappointed.
This is for anyone who plan to go to work there watch your self because u don't want to end up like me I was employed here for 3 weeks and got fired because they said I had a customer complaint and that I was rude with the customer which in fact I was not the one that walked out the customer face I tried to deal with customer when my trainer should have been the one to deal with her but instead he goes out to his truck leave me in there to deal with a customer who was upset about how her toilet and that my trainer had walk out her house and told me to deal with her what type of company do that to there new employee and the fired me because of it. They will tell u thing to get u to come there to work . There have many quotes hanging in there office about being family oriented and they are about there employee but it's a lie don't believe the hype. My names Thomas.
Both of my HVAC units broke down at the same time on a very hot day. We have a contract with Croppmetcalfe and called them for service. They arranged to come the next day. The technician used all Covid precautions wearing a mask the entire time. He diagnosed the problems immediately. A part had to be ordered. We paid up front $1500 and he said he would try to get the part that day. Within a half hour the parts department called and said they had found the part and the would send a technician by the end of the day. We were so excited because it was 90 degrees in our upstairs. A few hours later they called and said that the 10 year warranty was still good on our unit and that would cover the part and we would only have to pay for labor. They could have just kept the $1500 and we would have never known the difference. Instead we paid less than $500 instead of $1500. The part arrived at 3 pm and the technician came at 6 pm. He installed the part and by 7 pm our upstairs was starting to cool off. Last night we slept in our beds with cool comfort. I could not be more pleased with the honest, efficient, timely and professional service provided by Croppmetcalfe and our competent and professional technician Avile. He and they deserve a 5 star rating.
Bought new heating system in Sep. went with them because good reputation and service plan included. Thank god! First they hooked zones up improperly. Now had to have technician out to bleed air out of lines that should have been done at install. Now with both thermostats off the heater is still on! Cut power, sending yet again another technician
The service I received from CroppMetcalfe was hands-down the worst that I have ever received, not just from HVAC companies, but from service professionals in general. Everything about it from beginning to end was incompetent, and at times negligent.
I had asked the company to conduct duct work on my HVAC system. After an initially promising consultation, it then took the manager 3 weeks to send a proposal which I had been told should have arrived within days. When the scheduled day for the work finally came around, I spent a morning sitting at home waiting for them, and it was only when I took it upon myself to call them that I was informed that they wouldn't be arriving that day on account of (ironically) their truck having over-heated. Quite why this meant that they couldn't make a courtesy call to me to let me know is beyond me.
The problems didn't stop there. Failure on their part to adjust the cooling agent resulted in humidity in my house spiking, which caused the floorboards to warp. There was also a leak on the AC unit caused by their not tightening it appropriately. Numerous frantic calls to the manager went unanswered until the next morning, with the excuse that he had turned his cell-phone off at 8.30pm.
Even when the problems were addressed and resolved, they let themselves down in small areas, such as failing to replace the filters because "they didn't carry them in their vans", which seems incredible for a company that specializes in installing HVAC systems.
Even their collecting of payment on invoices was abysmal. Four months after the work was carried out, I received an email informing me that they had never sent out an invoice, but asked that I pay it immediately to avoid being sent to collections. This for an invoice that they had never bothered to send me in the first place.
Some might wonder why I used them in the first place, especially since they got off to such a poor start. It's a fair question, and unfortunately a telling indication of the poor service offered by many other HVAC companies in the DC area. With that said, I have to believe that there are better ones out there.
Ricky Miller was the technician who came out for Pest Control and was awesome. Professionalism and communication couldn't have been better. He was very timely and efficient with the job. We will definitely recommend Cropp Metcalfe to everyone in need of their services.
The technician was courteous and professional while adhering to strict social distancing protocol. He diagnosed our a/c trouble quickly and offered a economical solution. I highly recommend this company!
Our heater was not working, so I called them and had someone arrive later than the designated time range, but that's expected. The technician couldn't quite diagnose the problem, but said we needed a limit switch --which they told us the year before and we replaced. When I told him that he seemed short with me, saying that it wasn't in their system, and I felt like he was accusing me of lying. Then he said we needed to get an air quality analysis to really find out, which we also did a couple years ago through CroppMetcalfe. When I told him that, he seemed irritated again that it wasn't in their system. He said that the person who did the test will reach out to us within the day. We never heard back from anyone. So we paid $150 for nothing. I called Thomas E. Clark and got a quick response and a diagnosis of the actual problem which was an easy fix. Their technician was a lot more knowledgeable and professional.
Spoke with Dan the plumbing manager who had called to discuss the review I left and see if there was anything that could be done to resolve this matter. He heard me out, acknowledged there were some issues and at the end asked what could be done to better improve my impression of the company. In fairness to him, he refunded me the extra charge and that is the customer service I would ve expected to begin with.
I consider this resolved now and have given him information on where it went wrong from a customer perspective. As a board member in my building, I will recommend CroppeMetcalfe going forward and share my experience. They are a premium company that charges more in general but you do get some added benefits. In addition, they were responsive to customer feedback which is a plus in their line of work.
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I had a terrible experience with CroppMetcalfe as my water heater needed help. They were recommended to me by a neighbor and the reviews were decent so I decided to move forward. They started out okay in the quote phase and then got progressively worse.
I knew they would be a little more expensive given the reviews and the quotes I was getting. However, their customer service is shocking and they even tried to upsell me the day of the service. I worked primarily with Ricky Miller who used some sneaky/shady tactics to save this job like guilt tripping and potentially exaggerating availability/cost of the product.
What was supposed to be a 4 hour job turned into 8 hours with an additional $200 charge which is not a lot but on principal, after giving me a quote that was all inclusive, I thought it was atrocious. I am a board member in my building and we are in the phase where many of our water heaters will need to be replaced soon and had I had a better experience, I would recommend adding them to our vendor list. I will not be doing that now.
I also sent an email to them with my issues and surprisingly, have heard nothing back. What a joke of a company. DO NOT USE THEM if you can find someone else.
The CroppMetcalfe service rep. was on time, and very thorough with the maintenance work done for the HVAC unit. Very professional and a pleasure to deal with.
I had an odd experience with an estimator. When I mentioned I was getting estimates from three companies, he said it would be a waste of time to give me an estimate because CroppeMetcalfe is "never the lowest bidder." So we parted ways.
Pierre did a good job checking our A/C systems. We had a bad capacitor, which he found and replaced. He also changed the filters and UV bulbs. Quickly done and no mess.
Not all Techs are created equal, but CM went above and beyond to correct a problem and I'm forever grateful and appreciative of their customer service. Thanks CM.
This company is a nightmare in regards to Pest Control. I paid for the year only to find out that the sales representative put in quarterly billing. They did not notify me until 7 months later that my account had an outstanding balance. Sales Representative never told me he was not the technician I would be seeing every quarter. I have had 4 different technicians in 7 months, when they do come I have to convince them they I have a pest problem.
Technician was courteous and prompt. He mentioned what might be causing the problem and suggested that he get in touch with someone from sales who could better assess the situation. This was done and the person from sales came out. However, he admittedly was not the right person to make a determination and suggested we get in touch with a company who deals with finding leaks. We are scheduled for such. My only negative is that it was no need in having someone from sales to come out. We needed someone who could detect and fix the problem.
Have had Croppemetcalf out for multiple service calls for HVAC, electric and plumbing. Always quality service, up front with cost and each technician takes the time to explain what they did, why they did it and advice for preventative maintenance. Recently had a sink installed and had Croppemetcalf do the garbage disposal, drain trap,faucet and shut off valve replacement. JR did a fantastic job. While doing the job, he noticed our main shut off valve to the house (which at the time was a gated shut-off valve) wasn't completely cutting the water to the house. I asked if he could replace it with a ball valve type after the sink and without any hesitation said no problem. We now know when we leave our house for a trip, the water is absolutely shut off. Solid service and customer support
Scheduled a tech to come look at our garbage disposal that was installed by CroppMetcalfe. The disposal was not operating properly. I was charged an $80 diagnostic fee and told the fee would be waived if I paid for repairs. The Tech spent all of five minutes working on the disposal. He did get it operating again but said it was not installed properly or could be a "defect." He then charged me a $150 dollars for the repair plus the diagnostic fee. When I called to ask for a refund I was sent to Accounts Receivable who never returned my call. This company is all about getting your money. They do not take time or care in customer service. I do not recommend them.
I have been with CroppMetcalf for over 15 years and have a gold service contract. I have always had superior service. The men who do the routine checks are professional thorough and excellent. Recently, I have been considering replacing my 20 year old AC system. Their salesman Chris is truly outstanding and Jonathan who did a "blower door test are quite frankly amazing with their knowledge professionalism and workmanship. And Matt, who handles the scheduling over the phone is excellent, professional and very helpful. They are all always- expert, skillful and efficient and pleasant. They take the extra time to explain their findings and suggestions clearly. They make CroppMetcalf a superior organization.
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