It must be Murphy's Law that when you get pregnant...

It must be Murphy's Law that when you get pregnant and the temperature hits the 90's, your air conditioning breaks down. This is exactly what happened to me last week when my husband and I discovered our AC was no longer cooling the house. We called CroppMetcalfe and scheduled an appointment for a technician to come out and take a look at our system. Miguel came to our home and was very polite and professional. He wore booties as to not track dirt in our home and cleaned up after himself which I appreciated. After doing extensive diagnostics and letting us know the severity of our problem, Miguel recommended that the best solution was to replace it, as it would be more cost effective than trying to repair the multiple problems. We were expecting this diagnosis as we've made several repairs and temporary fixes over the past few years, and we knew our system was working on borrowed time. Within one hour, CroppMetcalfe called to schedule a sales appointment to evaluate our current system and make a recommendation for a replacement. Donny was very friendly and knowledgeable and made a recommendation for us based on our specific situation as homeowners. CroppMetcalfe was obviously very busy with upcoming installations, however considering the oppressive heat wave that was going to hit our area in the next few days, Donny managed to move our installation appointment up two days and provided us with a portable unit so we could keep our bedroom comfortable in the meantime. CroppMetcalfe certainly cares about ensuring their customers are comfortable and comfortable moments are few and far between when you are pregnant in the Summer so this added service was much appreciated! We were also able to schedule the installation for a Saturday, which was very helpful so my husband and I didn't have to take time off of work.

Juan and Zack arrived at our house on time on Saturday morning to install the new system. Like at previous appointments with CroppMetcalfe, they wore booties and laid down drop cloths in the house to protect our flooring while they moved in and out of the house. We live in a row of townhouses, so I was concerned that they would drag dirty equipment through the house, but when they removed the old heat pump, they wheeled in all the way around the houses on the outside which was a much longer route, but very considerate of keeping our home clean. When Juan was removing the old equipment in our basement, he noticed there was a large hole in the cement foundation underneath the air handler that opened up directly to the ground around the main water pipe! We had no idea it was there and it was obviously missed by the builders because it should have been filled in with concrete. Rather than ignoring it and installing the new air handler over the hole like the previous unit, Juan let my husband and me know and advised us to fill the hole with concrete before he installed the new unit. I am sure Juan was anxious to continue installing the system so he could finish sooner, but we really appreciated his sincerity and giving us the time to fix the hole and prevent a number of possible problems such as flooding, and pest entry. Juan could have easily ignored the hole like a previous installation from another company had obviously done, but letting us know indicated that he actually cared about his customers rather than getting the job over with.

The whole appointment went very smoothly and Juan and Zack were finished within six hours. The new unit is much smaller and quieter and we are so grateful to have wonderful cool air flowing in our home again! Thank you CroppMetcalfe for your efficient and high quality service, and we look forward to a comfortable Summer!