Jason Mellein

Review of CroppMetcalfe

Our AC stopped working one day and, as they were t...

Our AC stopped working one day and, as they were the installer, we called Cropp. $105 for the first half hour and $30 per 15 minute block. Fine. But then they also wanted to charge an additional $150 for using some compressed air to clean our AC s vents... within the same 2 hour block of time. I m probably missing something but that feels a lot like getting charged twice for the same block of time. Never got an itemized invoice; he just had a piece of paper on which he kept scribbling notes to himself. Then came the litany of parts he advised us to replace today or soon because they re probably going to fail. Parts neither of us have ever had to replace on ACs we ve owned in years past. And the entire time he was pushing a one year service contract that would cut the cost of today s service. So it s: today s charge is expensive and you have more whoppers on the way, you d better buy our service contract right now! Uh huh. Ok. Reminds me of how retailers try to get you to open a new line of credit at checkout by offering a discount on today s purchase. I had to argue down today s cost and tell him three times that we re not buying a service contract today to get him out of the house. Several hundred dollars and a sales pitch for him to find and flip the moisture switch. I learned things today: Check the moisture switch and beware of using Cropp for service.