Anne Harrington

Review of CroppMetcalfe

If I had the option of 0 stars, that's what I woul...

If I had the option of 0 stars, that's what I would give for my latest plumbing service. I have a plumbing contract with Cropp Metcalfe and when the toilet in my master bath started to leak, I asked them to repair it. It is a split flush toilet, but with a Fluidmaster flush mechanism, so not all that exotic. You can buy the mechanism at Lowe's for about $30. I called C-M every week for updates because they never called me to say what was happening. SIX WEEKS later, C-M finally called and after promising me that I could have next day, first call service when the part came in, offered the following week when I would be out of town. After making it quite clear that what was being offered was unacceptable, I was finally transferred to Erin (?) one of the supervisors. Fortunately, he remembered an earlier conversation we had and added me to the schedule for immediate service. I do a lot of repairs around the house myself and should have fixed the toilet myself, too, but thought "Why not let the professionals do?" Lesson learned. If you have to deal with the C-M plumbing department, try to track down a woman named Mickey. She was the only person I interacted with in the past 6 weeks who seemed to understand what customer service is, put notes in my file when she saw there were none (including no record of all the calls I had made), and was able to make me less angry about the whole mess. A C-M technician is supposed to arrive bright and early tomorrow morning and hopefully this ridiculous saga will end with a working toilet. Not rocket science.