Was recently at Castle Honda and bought a new Honda CIVIC, Porya did an amazing job showing me the car and differences between the different trim levels. What I liked the most was he took the time to show me not what was best for him but made the most sense financially for me. He sat us down offered...
Great experience! Very professional. The best car buying experience I've ever had. I've bought an Acura, Corolla, Hyundai in the past and this was by far the best experience. Tom Koss was a straight shooter and no haggling with no dealer tricks (such as keeping you there for hours). Fast, to the poi...
Horrible car repair experience
Took money around $700.00 and car still not fixed. Says there was no grantee.
Dan Pak was great and helped us a lot!
Very patient and was willing to go out of his way to help us.
We definitely recommend him when you go to Castle Honda
I purchased my car from castle Honda from George! Great sales man, very pation and helpful, and he made us very happy and the purchasing process was very easy.
GREAT SERVICES
I emailed the general manager of Castle Honda Morton Grove IL last September 15 but no response. I don't think it was a wrong email address because I got the info from the email I received. Since there was no response, I thought of sharing my experience here in Google so other customers will avoid t...
I was not in the market for a new car but my sister had a great experience with Mazen buying her new Pilot and after hearing how much she loved her car I decided to do some research on my own. To my surprise I ended up deciding to trade in my Acura MDX for a new Pilot and I couldn t be happier. Maze...
Knowledgeable experienced sales staff works to understand what you are looking for and help you find it. Service department backs up the sales promises and the deals are excellent. Have purchased a number of cars here, both new and used, and the experience is always a pleasure.
Great service and excellent salesman! I would recommend Castle Honda to anyone looking for a great car at a great price.
Buying a car is so hard and stressful specially if you are a girl but not if George is your sells person. He made it so simple and easy. His knowledge about cars is unquestionable. I had tons of questions and he answered patiently all of them. I purchased new Honda HRV, this is my third car that I b...
Very friendly, need appointment for service except air in tires
This Castle Honda always gives me both good deals on my cars and professional and caring service. They listen to my needs as a driver and reccomend cars that could work. I went yesterday to turn in my leased vehicle. Pawel weighed with me the pris and cons of leasing and buying and I decided to purc...
This was the worst dealership I have ever been to. I went to purchase my first vehicle and had such a horrible experience that I left. I went to purchase the car with my grandfather and the salesman began to insult the vehicle my grandfather drives and was being flat out disrespectful. I can guarant...
I can't say enough about the sales team at Castle Honda in Morton Grove.Jim and Tom did an excellent job of walking me through everything I needed for my new CR-V purchase. Sales rep was Jim and he was just a blessing to work with. He was extremely professional, honest and very patient. He went abo...
Horrible sales people! Dealt with Porsche and she is very unprofessional. This was my second interaction at this dealership. I had gone there 10 yrs ago and they said I was approved for 9% financing and my credit is very strong. I didn't take their "deal" and went to Rohrman where I was offered 2% a...
Took in my accord for a simple oil change and they were very accommodating . The waiting area has a coffee machine and water bottles. There is wifi ladies and gents overall it made waiting very pleasurable.
2months ago I bought Honda Pilot...worst customer service you can think of I was already prepare that I am going to have a bad customer service but this time they pretty much beat everyone by providing the shittiest service ever I have a long list but no use here is few things.They lie to us on ever...
To start: I had a great experience with sales (Harris) and had a seamless buying experience from them. They're the only reason I'm giving 1-star instead of Zero, but I'm sorely disappointed by the Service dept.
Yesterday I took my car to Castle Honda Service for a tire replacement, after about an...
This is really for the used car sales dept. Came in to test drive a used camry...if i recall correctly it was a 2003 camry with approx 85k miles. First the car was super dirty...no attempt was made to clean. I called couple hours earlier to inquire after seeing it online a few days before. So it...
Friendly Staff and Smooth Transaction
My wife and I recently purchased a used Honda Odyssey from Castle Honda and we were very satisfied with our experience with them. Our sales specialist, Mazen, was very helpful, accommodating and friendly. He made sure our visit was worth it seeing that we dro...
I went to Castle Honda dealership on Saturday 11/14/2015 with few questions about 2016 HRV. I experienced THE WORSE customer service ever. First, I wanted test drive the vehicle and was told different things by different people, more than that I was just waking back and forth asking first to speak w...
I had the worst experience in this dealership. These people are not professional. Will never go back or recommend anyone to go there. There are plenty of other Honda dealerships to go to. The sales people tell their customers to put good reviews online to get some discounts on their future oil chang...
I was recommended this dealer thru my friend who also bought there car from Harris who has to be one of the most professional and very knowledgeable about his product. Harris answered all our questions and made it so easy for us to make out decision at the end Nora the sales manager came bye to make...
Purchased a certified used Honda from the dealership for my wife on mothers day. Got a great price and the van that we bought was in really nice shape. The sales person was easy to deal with.
I just purchaed a new Honda crv at Castle Honda. Tom Koss provided excellent, expedient He explained how to use controls inside the car and invited us to contact him for any necessary information. that's how happy I am with the service I received.
Great service. Great selection. Great experience...
Every time I come for service or maintenance checks
they do solid work, I must say professional job, other dealer like autonation have rude disrespectful employees, here however they trying always best to serve their customers.
I purchased a Honda CRV with the help of Dan Pak back in February. It was the best buying experience ever. My husband and I arrived maybe 30 minutes before closing but Dan still took the time to help us find a car and fill out all the financing documents. We were out within the hour.
Came here with my mom she needed a good car
Financing was easy we got in below her budge . Sales team was great. Thanks this was what mom needed to get moving!
I bought a used car here and it dies less than 18 hours after purchase. While the car was at the side of the road waiting for a tow truck, someone approached us. He said that he worked at Castle Honda and could not believe we were sold the car. He suggested that we trade it in asap. When I spoke to ...
Nice people, not pushy at all and that's what consumers like. They will even let you test drive the car by yourself.
Most unprofessional dealership I've ever dealt with.. After reading the reviews I had my hopes up, but they must be all fake reviews. The sales man was pushy, uninformed, and careless. I also put down $500.00 for them to hold a car, after the lack of professionalism, I decided NOT to make the purc...
I bought Odyssey 18 in March 18, over a year I still did not receive tittle yet. After 6 month I called salesman & left message few times but no respond. I called customer service she said: not our problem you have to call State. I called State & they said: They sent out to Honda Financial Corp on 3...
Nora and Harris were a pleasure to work with. Made the car purchase experience so smooth and great. Never felt pressured or rushed. Very professional and so patient.
Highly recommend the mom and son combo. Thanks Nora and Harris!
I had the worst experience at Castle Honda!!! Stay away from this place. I am sick to my stomach when I think about Castle Honda and Marian Cierpiala -finance guy.
Johnny Hom was our sales rep. He helped us with our new Honda Pilot. Very helpful and a good purchase.
Send a request for a Internet price for theor lease specials and they would not send me any information. Why have an internet department of they are not willing to give information.
Poor customer service.
I had a great experience buying my 2014 CR-V at Castle Honda. Very special thanks to MAX my sales representative for being very patient and helpful with all my needs. I have a honda dealership closer to where I live but I choose castle for their excellent customer service and fair price. If I will t...
I can't go on about how honest and helpful their whole staff is here. We purchased by wife's 2019 pilot from here a few months ago and haven't been more pleased. They have a very large inventory for what seems to be a smaller dealership from the street side. Also if they don't have the specific car ...
I came here to purchase a used car. They have a very aggressive sales staff (what you can expect with any car dealership)...they really kept trying to push me towards a deal I was uncomfortable with, although I already told them what I was looking for. After not being able to make a deal, I was told...
I was blown away by the outstanding customer service at Castle Honda! Carlos Santana went above and beyond to help me secure a fabulous car at a fantastic price!! He treated me like family and made sure every detail was covered. GREAT EXPERIENCE!! They have a customer for life!
Dealt on line with Mike A. E-mail their web site and got no hassle internet quote within an hour. Straight forward pricing with out any BS like some other local dealers. No forced add ons or market adjustment fees. Came in on Saturday to pick up the car no surprises no games or bait and switch, just...
I love the customer service. My sales consultant was Harris Fazal and he was awesome. I would definitely recommend to family and friends.
I don't recommend this place for service. My mom purchased her accord here a few years ago, so I've been loyal about taking her car here to get serviced every time - not anymore. Service employees are rude, amped with attitude, and tries to charge ridiculous fees for things I never asked for/don't k...
Have bought two cars through Ali and his team and it s been a wonderful experience each time. I highly recommend Castle Honda!
They were nice and very quick and now we have an amazing car thanks to their speed and kindness thanks Shamoun Dahlan; Finacial Manager
I had an excellent experience with the Service Department at this dealership, particularly Danny who was courteous and professional.
On the same day, however, I had a Sales manager tell me two different versions of a story to cover up his lack of knowledge about a situation and then hang up on me w...
Incredibly enjoyable buying experience with sales guy Harris and the sales manager Mrs. Nora Choudhary. Have purchased from other dealers in the past and spoke with several dealers researching for this recent purchase but the vibe at Castle is much more transparent and professional and all around de...
Castle Honda is a very friendly place they greeted me on arrival after 1 1/2 hour drive,, no messing around or waiting, My salesman was polite, to the point and didn't push anything on me or talk about anything he was not 100% sure about, being new to the dealership, anything he didn't know he was o...
Castle Honda in Morton Grove, IL offers 5 star service to their customers. They are honest, helpful, and go the extra mile. The quote I was given was the amount I paid for my car, and I would especially like to commend Salesman, Josh Ghaffari who not only went above and beyond to provide me escort ...
I purchased a 2018 Honda Pilot EX-L from Castle Honda in Morton Grove. My salesperson Josh and the manger Jon were absolutely amazing. They were very patient with me as I was very apprehensive about my purchase. Both of them made sure that I was comfortable with my decision. Yuriy in finance explai...
be careful of this dealer's internet quote, which doesn't include destination fee...it is waste of my time to drive over there for a seemingly lower internet quote!
I recommend dealing with Jim, I pretty much was shopping all around the city and when i stop by Castle Honda Jim took me out for a spin and in less then 2 hours he had the key for me.
Great Price and Great Service!
BEWARE, terrible service practice. Went to service my Odyssey and they said there is oil leaked onto my alternator. Charged $1600 for seal, belt and alternator. Told me my battery was dead and I wouldn't be able to drive it away. I should have known about that scare tactic so I got it fix. Drove it ...
Harris Fazal, Senior Sales Consultant, made an otherwise dreadful experience very enjoyable. Not only was he seemingly transparent and calming in his dealings but he was also both personable and knowledgeable. I even saw him personally cleaning the windshield and other windows (with a spray bottle ...
Dealer named Dan Pak was amazing.
And also the financial team did amazing job for me!
Highly recommended!
I visited Castle Honda to look for a car. Marcus (Sales associate) was very helpful working on a deal with me. He was honest and very friendly throughout the transaction. I highly recommend this Castle Honda
I'm not a fan of dealerships typically, but I just bought a new Honda CRV there from Tony. It's my first new car ever, and I felt fairly treated. He told me what he was willing to do and why, then cut me a deal on a few other things, and overall, I felt like it was very honest and straightforward. I...
Good service helpful and salesman Josh fantastic that is we went back for another car in 6 months to same guy
My search ended here! I have been looking for a car for my son for a few weeks. I was looking online and the selection was great. When I came in I wanted to get straight to the point since I actually found what I was looking for. Jon Kommel was amazing!!!! I find out shortly after talking to him ...
I live across the street from them so i thought about support their business but it's terrible and i will not recommend to get your car serviced here. bought used certified. Car got all the fluid changed by the them even the transmission fluid. not even 10 thousand miles, brought car in for oil chan...
Bad experience,I bought cars from Castle Honda before,had a great experience.Sadly, I went back to get a new car, and my experience was not the same.I ended up going to a different dealer, customer service makes a difference
Best parts dept guy looked at 50 films found my part
We had a great experience at Catle Honda in Morton Grove, IL with Terry J. Mofreh and Brent Dixon!
i went to purchase honda CRV 2020 model two weeks ago ,
met sales person name Mr.TOM KOSS and start to look to buy Honda CRV.
found a good color CRV after TOM koss gave good talk and detailed information also test drive.
after nice deal, drove car to home,without any issues. was a good nice t...
We purchased a vehicle here and we are happy with the vehicle. But we were not happy about the financing. The salesperson gave us an "out the door" price and we agreed to the amount and proceeded to sign the financing papers. We quickly realized the monthly payment was higher than expected. We found...
I had a great experience at castle Honda dealing with Mario (my salesperson) and Marian (the finance guy). I shopped around a lot at different dealerships and found this one to be the best price. Both Mario and Marian were kind, helpful, and patient. I was able to negotiate a very good deal for my...
Recently bought a used car from here. Lana K helped us out. She's down to earth and was excited to assist us, taking the time to explain the process and guiding us throughout our purchase. I would definitely recommend asking for her as well as a purchase from this location!
Called to make an appointment for an oil change. The lady on the phone said I needed to also replace the door locks on my Cr-V because there was a recall. Made an appointment for Saturday 9:30AM. When I get there, the guy behind the desk said no door-lock replacement necessary unless it really is br...
Accomated busy father of two with wuick visits to pick, test drive and purchase a CR-V
Tony Chammas was my guy and I'm so thankful he was. I got a great deal on a new car and he was a lot of fun to work with. Very straight forward, quite kind, and accommodating. We came in very late in the afternoon and he worked with us until the very end of the day. I would highly recommend Tony. It...
Worst, experience. Went to buy the car. Sales guy Larry didnt accompany me on the test drive, I had no idea about the feature Honda accord had. Made me wait for half an hour 40 minutes in the showroom and then he walked in with hand written monthly payments and when I asked him I want to see the br...
Very pleasant and helpful staff, no high pressure, salesperson Dan Pak got us a great deal on a Honda CRV along with a fair value on our trade-in and was very patient in explaining everything to us. I don't think we could have gotten a better deal anywhere else. Waiting on the financing part took ...
Worst experience of my lifetime with a car dealer. This dealer is operated by the mentally challenged. Do NOT support bad business! Shop elsewhere.
The purchas of the car is fine BUT DO NOT expect any customer service after that.
Horrible sales people. They think they own Honda brand. I was going to get new car but the they way he behaved I had to walk away. LEARN how to do customer service. NEVER EVER WILL GO THERE.
A car search can often be a challenge. Mustafa was exceptional to work with even from over 100+ miles away. He was fair, honest, friendly & delivered on his word. Highly recommend! - Kurt & Kylie Lenschow
Went in to look at a New 2016 Civic. Was pleasently Surprised at their large selection and extremely knowledgable sales staff! I had the pleasure of dealing with Nora!
She went out of her way to Make my experiance pleasant and informative. She really looked out for our best interest. She even went ...
Service center is decent. Service prices seem better here than most other Honda dealerships around. Sales side is difficult. Checkout Honda of Kenosha to buy your car and then bring it here for service.
Best customer service and service in general. This place is me and my family s go to when it comes to buying cars. MAZEN BITAR is hands down THE BEST sales representative. He finds you the car the best fits you and your needs. He would let you know if it s not the right car for you or your budget. H...
Harris was absolutely amazing. He was very attentive, provided great customer service. He stayed with us after hours to finish up our sale. He went into every detail and feature of the car. He helped us walkout with our dream car at an affordable price! The whole place was welcoming and so attentive...
Absolutely HORRIBLE. Do not waste your time buying your car or servicing it here.
The customer service (if you want to call it that) is horrible. I have called three days this week, get transferred to services, wait fifteen minutes for someone to tell me to hold. The guy answers and then tells me t...
Tony Chammas (Sales) and Shamoun Dahlan (Finance) are the bomb! Two new cars in two days?! Tony is not your "typical car salesman"! He was amazing! Descriptors would include knowledgable, helpful, thorough, professional, kind, honest, fair, authentic and, equally as important they both spoke respect...
To any consumer with warranty packages, realize by having one it does not mean a full repair can get covered. It's a case by case basis and most of the time the warranty will cover a percentage of the repair based on what is covered under their provisions. Do your homework before writing fabricated ...
Shout out to the used car sales lady Dorota Mol and her Manager John. They are more than honest and reliable people, this a quality that s hard to find in Used Car sales teams. In the past 15 years I bought 4 cars at Castle Honda, 2 new and 2 used. I always received good service from them but this t...
If you go here for service pay attention to what they are adding to your bill. I went in for an oil change, was distracted with a baby, and a $70 'fuel system cleaning' was added to my bill. All they do is add a bottle of techron to your fuel, which you can buy yourself for <$15.
Very helpful dealers. Easy experience and got the car I wanted. Tom and Jim were extremely helpful and very insightful about each car on the lot. I would absolutely recommend friends and family to buy from Castle Honda!
Jim wheeler was amazing during my visit at castle honda! Great service and geniually was working for our best interest.
Kelly made choosing the right car easy for me. She was patient, attentive and genuinely cared that I found the perfect fit for my lifestyle. I should note that Kelly made it a fun and stress-free process which is exactly what purchasing a new car should be.
Just a note to say that, in addition to getting exactly the used car that I was looking for, having Lana as my sales person made the usually tedious process of buying a a real pleasure. Thank you, Lana
I just purchased a new Honda at Castle Honda. It didn't take me long to have confidence that Castle Honda is the perfect place to find a deal not only in terms of quality of services they provide but also the way they explain the product features. They looked very professional!
In the future, if I ...
Deceitful and unhelpful service team. Read every single thing they print out in detail or you can end up with a major charge. You're better off going to Elgin, IL Honda for any service needs.
We called multiple times over a month asking about a part being delivered. They failed to look up nearby ...