Called to make an appointment for an oil change. T...

Called to make an appointment for an oil change. The lady on the phone said I needed to also replace the door locks on my Cr-V because there was a recall. Made an appointment for Saturday 9:30AM. When I get there, the guy behind the desk said no door-lock replacement necessary unless it really is broken. Fine. Just change the oil while I wait in the waiting room. THREE HOURS LATER. No one gets back to me about my car. I go back to the service desk and the guy is chewing on his lunch and said oh yeah it's done....AN HOUR AND A HALF AGO. Yet he didn't bother to call me or look for me in the waiting room..Also, normally they do a service check on the tires, brakes, battery..etc. Nothing.