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What reviewers say about RONA

Generated with AI from 61 reviews on Trustburn · updated 34 days ago

Customers generally describe RONA positively, citing friendly staff, good service, and a strong selection for construction materials and contractors. Across the 61 reviews on file, the average rating is 4.0 out of 5, with 52% giving 5 stars and 25% giving 4 stars, though some note the store can be a bit pricey or small.
What does RONA do?

RONA provides articles and products for home renovation, construction, and decoration projects. The description on file is in French and indicates they supply materials and goods for these home improvement needs.

What are the most common complaints about RONA?

Based on the critical reviewers who gave the lowest ratings, common complaints include poor or non-existent customer service, disorganized or inaccurate stock, high prices, and inconsistent store hours. One reviewer also reported difficulty communicating with staff and long waits to speak with a manager.

AI-generated from reviews on this page. Verify anything important with the company directly.

Julien Gatti
Reviews 1

Small store with confusing organization and lackluster service. I asked the attendant at the contractor service counter to check if a specific type of outside drywall corner bead was in stock. The attendant refused to help and just told me to go look "in the corner". I looked up the stock on the Rona website on my phone and the site did show stock. Upon arriving at "the corner", I found a mess of mismatched corner beads making it impossible to find what I was looking for. The only reason I gave 2 stars rather than 1 is because a clerk was helpful in quickly getting me something off a top shelf.

Robin Landry
Reviews 1

Their hrs of opening is anything one feels like being in the countryside ser the farmer their price is too expensive and this good jeck of the Philippines or china speaks French not spoken loudly in another language and looks at you with big eyes if you claim a den associate service .... well home depot will have my clientele 11 minutes on St Antoine .et plus it's cheaper. I asked to speak to the manager and waited 10 minutes to see him. Now able to read it.

Neil T
Reviews 1

Poor customer service Had my money for 3 months, send me an email telling me my order is ready for pickup. I drive there and they tell me it is not there because they cancelled my order because I only ordered two.. and you need to order four. They never called me once or bothered to tell me after three months of holding my money. Lazy and badly run

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About RONA

RONA vous fournit les meilleurs articles et produits pour vos projets de rénovation construction et décoration maison.

RONA is a leading Canadian retailer that provides high-quality products and services for home renovation, construction, and decoration. With over 450 stores across the country, RONA has become a trusted name in the industry.

At RONA, customers can find everything they need to complete their home improvement projects. From building materials to tools and hardware, RONA offers a wide range of products that cater to all types of renovations. Whether you're looking to update your kitchen or bathroom or add an extension to your home, RONA has got you covered.

One of the things that sets RONA apart from its competitors is its commitment to sustainability. The company has implemented several initiatives aimed at reducing its environmental impact and promoting eco-friendly practices among its customers. For instance, RONA offers a wide selection of energy-efficient products such as LED lighting and low-flow toilets that help homeowners save on their utility bills while reducing their carbon footprint.

In addition to providing top-notch products, RONA also offers expert advice and support through its team of knowledgeable staff members. Whether you're a seasoned DIYer or just starting out with your first project, the staff at RONA are always ready to assist you with any questions or concerns you may have.

Another great feature of shopping at RONA is the convenience it offers. Customers can shop online from the comfort of their homes and have their orders delivered right to their doorstep. Alternatively, they can visit one of the many physical stores located across Canada for an immersive shopping experience.

Overall, if you're looking for high-quality products and exceptional customer service for your next home renovation project in Canada then look no further than RONA!

Website
rona.ca
Categories
Retail