C
Christina Dallas Review of Castle Hond
Absolutely HORRIBLE. Do not waste your time buying...
Absolutely HORRIBLE. Do not waste your time buying your car or servicing it here.
The customer service (if you want to call it that) is horrible. I have called three days this week, get transferred to services, wait fifteen minutes for someone to tell me to hold. The guy answers and then tells me to hold again. My car went in for a recalled part and they said it would take three hours. He just told me today, the day after, that they were working on it... No phone call telling me anything about where my car is or what is happening. This was all why he continued to cut me off when I was trying to speak.
I wouldn't normally write anything but this has been consistent. I get transferred to services and no one answers the phone.
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