bol.com

DO NOT BUY HERE !! - if it goes wrong YOU are the victim -

1) Called for the fourth time tonight because an order had not arrived: got sent from pillar to post.

2) Request to speak to manager was declined: "was procedure".

3) Order canceled, but not accepted: "was proceeding".

4) Money requested to be refunded: an investigation is first done, and the product SHOULD be found ... only then will the money be returned ... (?)

5) The postal collection point indicates that there are problems: only the sender is allowed to contact them about this

6) The most hopeless ...: the operator hung up the phone in the middle of the conversation!

7) A day later another conversation with customer service did not go as planned: DO NOT BUY HERE!

Other product in my delivery. When I asked to change for good one, they make the price 50 more!!! Customer service didn't help me, and didn't want to tell where can I sent complaint.
So when you buy something, really quick check your item because they can sent you different, cheaper product en if you sent it back the price will be bigger and you have to wait for your money. Still waiting for my money.

Ik bestel bij BOL een artikel. Dit komt dan blijkbaar bij Art en Craft vandaan. Ik zou het de volgende dag ontvangen en krijg daarvan een bericht. Vervolgens krijg ik een bericht van de vervoerder dat het artikel niet ontvangen is en dat het niet bezorgd wordt.
Even laten stuurt BOL weer vrolijk een email dat het wordt bezorgd maar uiteraard krijg ik niets. Ik moet dan zelf bij de verkoper er achteraan. En dat terwijl ik bij BOL bestel en betaal.
Ik stuur een email naar Art en Craft en dan zeggen ze doodleuk dat het OLV Hemelvaart is what ever that may be, en dus maw kan ik wachten tot ik een ons weeg.
BOL is dus niet echt een handig bedrijf om bij te bestellen. En zeker niet als het artikel dan bij Art en Craft vandaan komt.
Bestellen gaat verder wel makkelijk en betalen ook. Maar als er problemen zijn moet je bij een derde bedrijf er achter aan.

Na een tijd weer eens wat besteld. helaas is het er allemaal niet beter op geworden. bol lijkt wel een soort marktplaats. zelfs als ze garanderen dat iets de volgende dag bezorgd wordt dan is dit een keiharde leugen.
Maar ook nu ligt het eraan wie het verstuurt en hoe het verstuurd wordt.
Als tracking wordt gebruikt dan komt het op de afgesproken dag. Helaas versturen veel partners van bol met een simpele envelop. Dan kan het heel lang duren voor post het bezorgt! allekabels is zo een bedrijf.
Geef dan geen lever datum af als je het niet kan waarmaken.
Goed dat er ook nog winkels zijn.

Ordered yesterday delivered today. The cover we ordered for the Boretti gas barbecue fits perfectly and was neatly delivered by a friendly transporter. Thanks. And really I wanted to buy local first but found none. So thanks Bol.com

The largest web store in the Netherlands. I have ordered the book Opvoedtakel. I use the book daily at home and in my work and with a positive approach give new insights to help children grow up. Nice illustrations and fun experiments. The book is recommended. Both for parents and professionals.

With all due respect but I feel very scammed. I got Intel i3 instead of i7, I got Windows 7 control instead of Windows 10 control. Worst of all, I get a message that the software is illegal. This is disrespectful. Normally I never give 1 star but this is abnormal.

Dear employees who think along with the customer,
very happy with it!

Na een paar bestellingen die de dag nadien niet aankwamen, nu nog slechter!
Ik ben betalende klant voor select, verzekerd de dag erop thuis? Niet dus.
Ik bestelde 1 art op voorraad, de zelfde nacht, mailtje dat jet niet zou lukken maar wel 10dagen! later. 11d later nog steeds geen pakje.
Dus opnieuw via klantendienst (niet echt vriendelijk) opnieuw besteld. Een week later niets ontvangen en plots een retour mail. Ik zou mijn geld terug krijgen en daarmee was het voor hun opgelost.
Ik bestel voortaan liever bij de concurrent die wel op tijd kan leveren.

That filthy smacking in the new radio advertisement is downright disgustingly filthy. Do not do better

Honderd sterren voor Astrid van de klanten service.
Maandag , over 5 dagen naar het Wilhelmina Kinderziekenhuis, dus kan slaapbank die dag niet bezorgd worden. Stuurt Astrid haar vriendje mee ; een allerschattigst konijn, met te grote voeten, die je aan het lachen maakt.
Verrassing dus !!!!
Krijgt ons kind maandag te zien. Zus riep meteen : "Een vriend voor Snuffie," haar konijn knuffel, waar ze onafscheidelijk mee is.
Super ontroerend.
Wordt de dag meteen veel beter, voor iedereen met zo'n grote vriend op pad.

Ordered a product that should arrive through the letterbox. 5 working days later and still nothing received. This is super bad.

DO NOT BUY E-BOOKS HERE!

They are scammers. After a while they deactivate the e-books and you can no longer download them. And if you want your money back, you get a bell slave who only says "We don't do returns"

Order before 10 p.m., delivered tomorrow. Meanwhile 7 days later, I don't eat Brownies in vain.

Very annoying how much effort is made to make it difficult for you to get an email address or telephone number to contact you.

very well helped by the head office, thank you very much.

Ordered June 4 - June 20 still awaiting settlement of the chaos.

I ordered some via #bolcom from reseller A and C elektro (Art and Craft). This was to be delivered on June 5th. Without any form of good communication, the order has already been canceled 4 times and rescheduled once due to a sorting error at Dynalogic.

We are now doing everything possible to please deliver our order. Twitter, Phone, Mail and Chat with #Bolcom, Art and Craft and Dynalogic. But all this effort that is already ridiculous that we have to do this is to no avail.

Today it took another day off, Art en Craft had promised that it would actually be delivered today.

What does a #bolcom customer have to do to have their order delivered? Unfortunately, the Internet is full of the above complaint, which gives no hope.

We are already in contact, but hope that you will now ensure that if something is ordered on your site, this is also delivered.

Customer journey -1

Of course, I will also let you know if #bolcom will solve it properly and how this went.

UPDATE 6/13 4:50 PM:
Another new appointment has just been made for delivery, attempt 5. We remain in the same circle from #sort error to contacting, #bolcom contacts the reseller, they again with dynalogic, then we get a new delivery date and then again see a sort error canceled delivery.

This problem always has the same solution for us that results in the same no delivery every time.

Again we have to wait and see if the package is delivered, if not we will do the same round again .......

UPDATE 6/14/2018 11:45 AM
We received something from Dynalogic, then you finally think the TV is here! But no, it turns out to be a different cheaper model than the one we ordered and paid for. How difficult can it be to deliver the right TV within the set deadline. Now we have been with #ArtenCraft #Bolcom and #Dynalogic for days to please deliver our TV. Then you get him it's the wrong one.

Are we going to do the whole story over again, beg again, etc.?

20-6
The TV has now been picked up and BOL has a suitable solution for us that we appreciate. HOWEVER, the TV was picked up last week and we now have to wait until it is returned by AC elektro (Art and Craft reseller on bulb). According to Bol, this could last until the end of this week. Which probably also means that AC electro will only then process the payment. WHAT A DRAMA THIS IS! IT LOOKS LIKE THIS JOKE WILL LAST ANOTHER 5 OR 6 WEEKS IN ADDITION TO ALL EFFORTS.

Fine store, good service, am very satisfied! Amazon can never beat that.

Unfortunately it is impossible to give 0 stars. Very poor customer service where 2 times lies on the phone about the supplier of the product and the line was also severely cut off the line.
'Black Friday, gone = gone', but I have no desire to buy something here.

Helaas is bol.com de verkeerde weg ingeslagen en misleiden ze kopers door bulkprijzen te tonen (ipv per stuk) en geven ze geen garantie voor spullen verkocht door 3de partijen via hen (wat de toegevoegde waarde nul maakt). Jammer, was een tevreden klant.

Ordered before 22:00, delivered tomorrow. Unfortunately that did not happen and I called customer service.
I had a very friendly lady on the phone and she explained the problem to me.

Received this today, very thoughtful.
Instead of being negative, the lady in question may be put in the limelight for the after-sales .

Thanks daisy!

Bol gives no service or compensation at all. If something goes wrong they don't own it.

In the past few months I bought two presents for my 7 year old son. The first time a completely different item was delivered, the second time the item was only delivered after 5 days. While the site simply states that it will be delivered the next day. Very disappointing.

3 items ordered, all in stock and available within a day, then get a message that it will be the 23rd (one week later than the order) best separately since it was available and within a day. On the 22nd message that a product is not available, a product has already been delivered and the 3rd I hear nothing about, contacted several times through and it is always said that it will be the 23rd (the last 2 items) finally canceled the order because it was not available until at least the end of January. Next day ordered on whekamp and the next day everything in the house.

ALWAYS worry about delivering items on time, delivery times that are promised will not be met last minute. Apologies enough, it is always up to third parties, sub-suppliers, etc. What on earth do I have to do with that, do I order it on bol.com?

It is counting down until Amazon has really arrived here, because of this amatueristic bullshit I am happy about it.

Two products that were ordered in stock. 3 weeks later received nothing. I call (otherwise OK customer service), I am told that both products will be delivered within a week. Then I receive half of my order (so a month later) and I can wait another month for the other half.

That's neat nie hea.

(P.S. Can't be a Christmas rush. Ordered much earlier. Otherwise I understood.)

Update; Customer service is still friendly. Unfortunately, that does not make things faster. Second half still not in, and has been postponed for a second week. I am going to move in May (now JAN) and I am starting to wonder if I have to report an address change ...

Super service previously ordered a case drilled together despite the fact that it was allowed to return a watch a few days ago that immediately had a scratch on it called and the same day a new one was sent from now on I order everything here super service callagent promised that would be resolved quickly and was the case really is not very common nowadays

Beautiful location! Had a small event where I met nice speakers and learned a lot.

In the past, some orders have gone wrong. However, it is always picked up well by customer service. Please order books.

The best organized and RELIABLE company I have ever seen. I recommend bol.com to everyone !!

Complaint about a hairdryer. He sent it to him and got a new one the next day. Good service!

Very good webshop. Have almost everything and service is always good.

Als hier heel weinig pokemon kaarten kost is deze winkel ale beste winkel daarom drie stere

I have been a customer here for many years and suddenly I received a gift in the form of a voucher of 2.50 for my birthday.
oh yeah ..............
On my next order, that knuckle didn't apply to anything, it can't be redeemed on just about anything that can be invented.

Nice gift ball
It will cost you quite a few customers because me and family NEVER buy anything here and we download books from the Pirate Bay.

I have ordered several goods from Bol. In my opinion, it is a great company, really good quality products, trustworthy reviews from customers, and great delivery. In most of the time, the orders are delivered next day.

Good nice web store, very good services, when problems are solved neatly.

Crappy service they put a DVD title on their website that they don't have. It is 3 DVD for 20 euros. Get a DVD that my son already has instead of the right one. If you call they cannot just send another title that he does not have yet, then I have to order it separately. And I get a credit voucher. From 1/3 of the price but I have to buy the next one at full price. Really bad service than everything but return and buy elsewhere.

Twice the notice we do not see you at home. We were just at home but no one was there, no note from the deliverer on the bus nothing at all Your bad service is the right of the Media market

My wife always orders here for us. According to her, this is the best webshop out there (and I believe that).

Quick Delivery and good Costumer service Yet many of the products are way too Overprized

Ordered before 23:59, not delivered the next day. Written off no package the next day, even ordered 2x because I had not received confirmation. Don't recommend if you want it the next day.
Monday ordered on time, Wednesday without a gift to a children's party ....

unreachable, not both via chat, e-mail or by phone!

Ordered a computer game (Minecraft) for my daughter for three weeks and I still don't have a working code to download. Customer service can not help me and will pass the message and do not know if I can get a refund. Second notification about activation windows (two laptops purchased via bol.com) I receive information by email that does not help me.
They are now working with both complaints, but have been calling and emailing for weeks without any result.

Nice that you pay afterwards. But don't do it too often, then you are suddenly known as a negative fraud check. It is strange if everything is paid for on time. I also had to find out because I contacted me, my orders were only canceled with the standard phrase "Your order was canceled, because we can only supply a limited quantity of the chosen items".
Too bad this is, I might as well go to CoolBlue.

Great company! Have almost everything, good delivery and service.

The best and most reliable web store with super customer-oriented customer service and very fast delivery. We have been a satisfied customer for many years. BOL = top! Even if something sometimes does not work properly or breaks down, you will always get a new item or money back without grumbling. At Bol, the customer is king.

I love bol.com always good service and they are the best in delivering!

Ordered yesterday, received today.
Very satisfied

Summer novel "In the Light of the Sunflower" gave me more than just relaxation.

Defective vacuum cleaner sent back within a week and within a few days I had a new one at home. Super!

Many procedures, little service. We are now waiting a full month for the repair of our dishwasher. Next time nice to the competitor.

Good company, good service. Never had any problems with delivery.

Beautiful Ton400 door handles ordered via ball, thanks!

Once a great company, now a platform for partners running drop shipment scams. Sad!

Scammers! Reported to the police and now wait and see!

For me, bol is a preferred web store. Order stuff there for years (from coffee maker to games) and you just know that your order will arrive nicely. Sometimes also some nice offers and find the possibility to order items at partner shops or 2nd hand items very nice.

Partner service really misses the mark. Unreachable for weeks, no responses to e-mails, while they supposedly want the best for you.

Bol is verworden tot een ordinair dropshippingbedrijf, en maakt ook nog eens gebruik van andere dropshippingbedrijven als toeleverancier. Chaos alom en extreme levertijden. Kun je geen zaken mee doen, doe ik dus ook niet meer.
.

Large collection of items to buy.
Fast and right on time delivery service.
Great return policy

Large office with many facilities. Hospitality and a small ah to go. Very little parking space, parking is only possible by appointment.

I would like to thank Chantal from the customer service. She helped me enormously with the order that I had not ordered correctly. And after listening to my story why, I received a very sweet present today. Chantal I don't know you, but you're a nice person .... thank you Kitty Heur
Unfortunately the parents of our grandchildren have sent all the presents back. It was meant so well, but they don't accept the presents. These are difficult times.

Package ordered that would arrive no later than a Friday, not in on Saturday and contacted customer service, package delivered 5 hours later plus free small gifts in compensation, this company has great customer service

I have tried to make a review at BOL but they are too schooertig to place it.
I ordered a cutting, rasp and planer, costs 129, - but is supplied by ART & CRAFT, if you read the terms and conditions of ART & CRAFT you dare not open the package, let alone use it. So I refused it at the front door. Now I bought it at Amazon.fr for 85.71. A price difference of 43, -

Fine webshop. I have been a member for years. Almost never had problems with it. Sometimes something can go wrong, is part of it. Top store! It is a good recommendation.

A company that was once great, but now turning into an overpriced AliExpress. The majority of Bol's "partners" mass import cheap bad quality products and are selling them at high prices to consumers. Be careful what you buy.

These people are scammers when you place an order you don't get the right items anymore and they send you an invoice. Many workers are rude accuse you of theft they open the products themselves and steal this send you empty boxes also they are in together working with aliexpres many things are from ali and they sell it more expensive so order no more here go nice in a shop buy eant if something happened you can see it very bad they treat you

ordered today before 23:00 tomorrow delivered wrong not even ordered before 23:00 but after that it says first next delivery time is in 2 days why lie Julie ???

Nice company based in the HTC Gebpuw in Utrecht, together with a number of other companies. Inside it is an ant's nest, but with enough flex spaces and places where you can drink some fruit water

There is a huge issue with the quality of their products. More that 50% of the cases, you get a product that is defected, damaged or at least with scratches. Looks like used or very bad packaging processes.

Very nice office space, with a plaza that contains a supermarket. Modern and colorful.

Bezorgingsinformatie erg slecht. Vanaf 8 uur in de ochtend tot 14 uur bezig gehouden met updates.....die nooit gehaald worden.
Doe wat je zegt en zeg wat je doet. Verwachtingen telkens wekken en telkens niet waarmaken is echt oervervelend.

Ordered a Miele dryer with full service, they dropped it in the hallway and did not install it, said they had no tools. Bol is working with Dynalogic now for such deliveries and installations, probably the worst logistics company in the Netherlands based on the reviews I've seen...i would not recommend you buy anything from here that requires installation. Amazon will be in the Netherlands soon, as long as they work with competent logistics companies, they won't have much competition...