Alireza Yousefi Afrooz

Review of bol.com

Polite and honest customer service but poor orderi...

Polite and honest customer service but poor ordering and delivery service.
I ordered a washing machine before 23:59 so hoping to get it delivered the next day.. Wishful thinking. Had to Place the order for delivery on Mon due to weekend.
Monday morning, first received the email stating it is going to be delivered at such and such .. a bit later got another email advising they cannot deliver .. when investigated the matter, it was found out that the item was damaged! (somewhere on this process).
I phoned the bol (on advice from the delivery company) to find that "bol cannot send me another WM of the same make/model or else due to a technical problem in their system since 2018!!!!".
So I cannot explain it to myself why should they take an order at first place when they have such issues? They are having customer's monies in their account while they knew it was not possible to deliver the order! - I clearly asked the guy twice if I could order another WM but the answer was a clear NO.
The mismatch between what delivery company told me (damaged item call for redelivery) and what bol told me (system error - no order at all - cancel the current one) is also baffling.
So all and all, you are free to try them but consider my experience above :)