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Review of bol.com

BOL.COM misleads the buyers on its site where you ...

BOL.COM misleads the buyers on its site where you are assisted !!
On 30/12/2019 I chose to purchase from Bol.com i.v.m. good warranty conditions that appear at the top of their webpage:
Free shipping from 20, - Delivery the same day, in the evening or during the weekend and Free returns if the product is not satisfactory.
Order a mattress under these conditions. This was delivered the next day but was thrown down by the driver who was already gone before I opened my front door. Mattress will be vacuum sealed and rolled up in thick foil so in order to try I have to unpack it. After 3 days of tossing, turning the mattress over and trying all the halves but not being able to sleep because of poverty go to sleep on the couch. Immediately e-mailed Bol.com that I do not like the mattress and I receive a response from the Bol.com supplier. I will use the mattress the wrong way to sleep in the wrong half or use it upside down. Indicates that this is not the case and asks for urgent intervention. It stays out. After repeated emails from me to Bol.com I continue to receive responses from their mattress supplier Perfecthomeshop who repeatedly tries to send me into the forest with the same text. After almost 25 days of sleeping on the couch, Bol.com called customer service and what is their answer:

Sir you have not bought a mattress from us but at Perfecthomeshop so his / her conditions apply in this and they do not take the mattress back. This is the position of the management of Bol.com and you have to deal with that.
I have selected the product on the Bol.com website, I have paid to Bol.com and I have lodged my complaint with Bol.com and now Bol.com is suddenly hiding behind the conditions of one of its suppliers. Conditions that, incidentally, are 100% in conflict with a judgment / ruling of the European Court in which it is stated that you can unpack a mattress to try and that it does not lose 100% its value as Perfecthomeshop now claims.
CONSUMERS ATTENTION !! WHEN YOU BUY ON BOL.COM THE RETURN / WARRANTY CONDITIONS OF THEIR SUPPLIERS APPLY.
Those beautiful cries at the top of their site are empty promises of a large, in my eyes fast sinking ship that is good at taking your money.