Claire Fitzpatrick JOY! Health and Bodyworks, LLC

Review of bol.com

Cheap! Wrong delivery, and didn't rectify the situ...

Cheap! Wrong delivery, and didn't rectify the situation. I ordered a laser pointer for my laptop to make presentations, and I got (cheap) virtual reality goggles (!!!). Not the customer rep's fault, she asked her manager. "Because it was a third party product," I could send the goggles back for a refund and reorder the laser pointer through them. So, you want me to repackage your mistake, walk it down to the post office, and pay to send it back to your sorry organization? You can't help me with an 18 euro mistake? Not what I'm used to. The right answer was, "Sorry Mam; keep the goggles. We're sending out the laser pointer right away." Cheap cheap cheap. First and last order. Sheesh.