Everybody that I met from the start was absolutly amazing! The handled all of our questions and concerns with great expertise! They are very knowledgeable and quick to fix our issue. They had a new ac unit out here and installed in less than 48 hours. I will be using them from now on!
Jordan and Randy found a very small leak in the compressor coil of one of my units that took 3 months to lose its refrigerant. The coil was apparently damaged by the use of an incorrect screw during manufacture. They replaced the coil and verified that there were no other leaks.They were very prof...
My compressor went out after 7 years of having my unit. Danny came out and was a huge help in making sure my warranty was honored and very quickly got us back into the cold air. They replaced the whole unit and didn t cost me a thing. Thank you Danny! That is a sign of a great company, I will on...
Pedro was timely. Did the work and explained what he found and made recommendations. Very professional.
Peter O. performed a preventative maintenance call on our systems. He was very professional, expedient, and personable as he did the tasks at hand. while I have no experience in the tasks he performed, I feel confident he performed them a a high level of quality and completeness. It was very...
They might be great but they charge over $1,000 (for the labor only) to replace a TXV valve which is the size of a baseball and is easily accessible.
If you need to save money Reliant was very affordable (less than $300)
And air & heat hospital was $650
I've been told that this is a 60-90 min...
Continually wonderful experience with A#1 Air and Sam A. He s super relatable and fun. He makes sure to get the job done right, even when I throw curveballs his way. He s not afraid to sort through the mess to get the unit clean and remove the gunk and questionable rodents who met their demise in th...
Awesome painless experience from Leslie H who answered the phone to Jeff L who performed the service and replaced my leaking hot water heater.
Jonas F. was great! I work for AT&T doing home installs, so I know how customer service should be, and he nailed it! I could tell he cared about my family s comfort and his own work.
Travis Jowers was an excellent technician! He had an informative answer to all of my questions, he was VERY professional and really was very thorough on his work. I am EXTREMELY pleased and will continue to be a customer with the high quality costumer service l was given. Thanks A#1 Air for spendi...
Every time they came out always professional, nice, and good customer service. I do recommend becoming a member, it pays for itself in the long run for sure.
I have some Nest equipment in my home, one of which being the Nest Smart Lock, the other being the Nest Thermostat. This company claims to have 'Nest Professionals' that work for them however I have never had a good experience with them. The first time the guy was over at my house for close to 6 hou...
I recently had my two air conditioners serviced by JUAN CASTANON.
What a pleasure he was. He told me what he would be doing, used booties when he entered my home, and took the time to answer my questions. I wouldn't hesitate to have him back to service my air conditioners again. Thanks Juan.
Great friendly service. Answered all questions in easy to understand terms.
Had a electrical problem and called A1 Air, Inc. The electrician (Margo) arrived on time and fixed the problem in no time. Thanks Margo & A1 Air. I highly recommend their services.
Pedro was very nice and cleaned up very well. Awesome worker
We needed a late night service call, and they sent Wesley C. out to check out the issue. He handled it promptly and was extremely personable and helpful. I fully recommend both the company, and Wesley for your AC service needs. 100% satisfied customer here.
Called A#1 Air to get a quote on 2 new Unit installs. Appointment was set up for 11:30 AM and got a call and said it would be an hour and they would be there. OK, i can accommodate this, however had to call after 1 hour and 20 min and i was told they were 20 min out. I said have to reschedule fo...
Ryan the technician was great to deal with; completed the repairs in a very professional manager and presented me with several options prior to starting.
I ll be using this company for any and all future requirements.
Very knowledgeable. Able to resolve issue very quickly with next day service.
I must honestly say A#1 Air is the only heating and air company that perform their task right and well. I have dealt with several other companies in 20 years. A#1 Air I trust you do the repair right at a great cost, because they aren't returning and charging for for each visit. Their work is guarant...
Rocky was very honest, respectful, backed his words with data and great technician
Kind of ridiculous that they cut off on how many clients they can take. #1? Not even close.
Told me I didn t have dampers (I do) and that they couldn t fix the issue I have with one room because of it. Cost me $158. Had to get another AC company to come in and fix the problem by adjusting the dampers I knew I had. Cost me another $80. They took 10 mins to adjust the issue. It s says 1...
I was very pleased with the knowledgeable engineer who inspected my A/C system and provided an estimate for replacement. He helped me to understand the choices I had in terms of the technical side of things. The installers were punctual and polite and took great care in making sure the appearance of...
Aaron H came out and quickly diagnosed and repaired my AC unit. Thanks for quickly responding A#1 Air!
Todd was very professional and got the job done quickly. I will use A#1 again in the future.
I have been A#1 customer for close to two years now. Every time i have a problem with my HVAC system, they have resolved the problem to my full satisfaction. I highly recommend A#1 for any service they provide especially HVAC, since i have had a great customer satisfaction from them. Ask for Juan M ...
Thanks to David Carter for coming out late last night. Unfortunately he was unable to repair my unit due to the following notes on my receipt.
Pulling 26 amps,unit rated for 23.9 amps.
Bad defrost board and contactor.
His recommendation was to replace unit at an estimated 8800 to $10,000.
I h...
Trace did a wonderful job. He was knowledgeable and anwsered my questions honestly. Did not try to sell me on things I did not really need.
Had our spring service appointment fortunately everything was great. We had an afternoon service appointment scheduled, but we got a call to see if the technician could come earlier. This was perfect for us and it freed up the rest of our day.
Samantha was very professional and personable. The ...
Hugo T was prompt, courteous. He introduced himself before entering my home. He asked questions about my AC unit (age and history). He explained details of the work he provided and he even helped with a bathroom vent cover that was loose and falling. Thank you Hugo T for your professionalism.
Very professional. The staff was very nice and very helpful.
I have always had good experience with A#1 Air for over 10 years. Dustin Owens came out today and did his job well as an electrician. I would recommend him......a very honest guy.
This place is all about up-selling you, whether you need it or not. If you call for an estimate, they ll send out a highly-trained, highly-motivated salesperson. I called for a simple duct-cleaning estimate, and they sent out this slick-willy salesman who clearly had his own best interest at heart...
I highly recommend Michael R. He s very thorough and explained everything.
Furnace replacement by A#1 was done quickly, on-time and as promised. The team of Luke & Ryan put six continuous hours in - without lunch - to make sure our job was done on time and done right! Couldn't be more pleased with all of the work and the support from JJ Jones as their team leader in gett...
Great service. Professional and knowledgeable electricians. And always on time.
Very thorough and informative. Addressed all issues and the important things that need replacement to reduce energy consumption. Would recommend the whole team to others.
I scheduled AC Tune up and They send some rookie whom I came to know they fired before I did the complain. My half million dollar home both AC unit were messed up by their technician. When I called for 24/7 They didn't had anyone to send to my home. This was my first experience , We have gone throug...
We've used A#1 Air for over two years now and have found them to be very professional, competent, and friendly. Our original builder grade units (upstairs and downstairs) went out within about a year of each other, and we used A#1 Air to replace both. We've been very satisfied with the new units ...
I called A#1 Air because my unit stopped working. They told me I needed a new unit and it couldn t be fixed. I had it fixed and inspected just before I sold my house and the unit is still working fine. Only focused on selling new units, buyer beware.
Eric Flores was part of a team that did the installation of our new A/C. They were all very professional and efficient. We thank them very much.
Arrived on time, did the install efficiently, explained the work he did.
Paid 12k for new unit 5 yrs ago. They have been out every year, sometimes twice to fix something. Every time they find something and fix it, yet the unit never seems to work proper in the heat. Needs repair again.....Do not Trust A#1
I m super disappointed with my experience overall and would not recommend this company. An expensive replacement of my furnace was recommended when my air stopped working. The guys who replaced my furnace did not wear masks or any shoe protectors (this was the beginning of June, deep into Covid), da...
I had the pleasure of working with Manuel and Nathan when my AC went out mid summer. Manuel went way above and beyond to help me find a solution that would fit my budget, and when Nathan and the rest of the install crew showed up the next day they were all so respectful and polite. They worked very...
In 2015 A#1 installs a new A/C system in my sister's condo for $6,000. I'm thinking not a bad deal, we had them out to our house 2 years later and paid $10,000 for the system they put in our house. Fast forward to a few weeks ago. My sister calls and tells us her A/C is out. We say, that should ...
Service was fast and excellent. Both installers (Jose and Guillermo) were very pleasant and polite. They were understanding that I had a baby who needed to nap at certain times and worked around that. The nicest thing was that I forgot to offer my coupon that I had before finalizing financing, but o...
I have been using A1 for going on 4 years now. When they say that they will make things right, this is a 100% the truth. I have used them for HVAC, Plumbing, and Electrical work. Each time they have gone above and beyond to make sure I was happy. Brian Yarboro is one of their most outstanding employ...
Sam was a pleasure to have in my home. He was knowledgeable and honest. Will definitely do business with A#1 in the future.
Casey C was our technician for a routine maintenance check today. I would like to compliment A#1 Air in having this gentleman on their service team as well as Casey himself. Casey was amazingly professional, informative but not overbearing, easy to discuss things with and answered all my questions, ...
A#1 is awesome! The communication and explanation of what, and when things are happening is spot on. Their warranty is the best in the business and they honor it with out any hassle.
We called to ask the price for an AC service. They wanted to charge an extra $150 (total $250) since our house is on the market due to liability . Not sure what increases liability the company has just because the house is on the market. I think that s a big money grab and pretty dishonest. We ende...
I have used A1 Air twice now and both times I have been very comfortable with them. Patrick is very knowledgeable and personable. He helped me find the right options for my needs at the time. I am glad that I have chosen to use A1 Air and I will continue to use and recommend them.
This company is truly A#1. They went above and beyond to make the unpleasant experience of having a total HVAC failure in the middle of summer, end pleasantly. It all started with a complete failure of my a/c compressor at 8pm on the 3rd of July. I think HVAC systems are designed to fail on holidays...
Worst experience ever. Waited 11 hours! They kept telling me help was on the way. They never came!
Super deceptive and dishonest manipulators who have zero concern for others.
Jamal was a great technician. Worked hard and got the job done to our satisfaction. Jamal is AWESOME.
A#1 is the best! Called at 7:30am and Jeff LaPorte was here by 10 AM. He was very efficient, polite and the work was very clean. I thought the value/cost for the work performed was really good. I will definitely use A#1 again.
All 3 technicians (Omar B., Francisco Sr and Jr) were professional and cleaned up very well when they were done! I am always happy with the technicians at A#1 Air.
Quincy arrived in the morning to check the system and provide estimate initially but decided to have them replace the 18 yrs + old unit once he said they can do it on the same day and after agreeing to the price for a 4 Ton, 17 SEER system. At 1PM the installation guys of Oniel and Danny arrived and...
Due to some install issues, I had to have additional service. The person I talked to originally, took a week to respond to my request. When he did, an appointment was setup within hours.
The service tech who came out was very good and explained all he did to correct the original problems.
One thing for sure, that A#1 Air is fortunate to have someone like Rudy O. on board. He was great and respectful not only to myself , but to my wife as well, Thank you A#1 for having an honest employee like Rudy on staff. Keep up the work Rudy and Thank you for servicing my unit.
A Happy customer
They are very friendly and always communicate well about appointments, status of techs, and when they are at our home.
The technician was so helpful. Despite our horribly challenging issue, he stayed and worked tirelessly until he found the solution. He then explained completely all the things we could do to improve our system, without a pushy sales pitch. Definitely a pleasure to work with.
Josh C provided overall excellent & professional service. He went above and beyond with explaining what the issue with our A/C. He explained exactly what I could do to fix the problem vs paying for it to get fixed. He was awesome!
I was very pleased with A-1 Air and Electric. I called and they came the same day. Zach and DJ were very efficient and took care of my new wiring in less than an hour and a half.
Very pleased,
Mike Farish
Just great service and honesty which is valued a lot. Reasonably priced.
I called them at 8 am on a Sunday. I got a call at 1 and said there was 2 calls ahead. Got a call at 5 with the same story. They called at 9pm and said they could be there in 1 1/2 -2 hours. I m a single female and wasn t comfortable with that. If you can t come tell me don t make me wait around al...
Had A1 van driving very dangerous a few nights ago. Emailed owner to share info with no response.
Sam Andrei is the best service technician I have ever had. I am 72 years old and handicapped. He was not only courteous, but took the time to explain everything to me. If there was a problem, he always checked to see if the part was under warranty. I not only would like to see him come back, but wou...
Dustin is very competent and personable; an excellent representative for A#1 Ar.
Matthew S. was very professional and informative when he came to give me my quote on my upstairs unit. He and the wonderful people at A#1 AIR went above and beyond in helping me get my unit at a great price. The installers, Hector and Pedro, did an awesome job installing my unit and were very profe...
Everyone that I have meet from A#1 have been very professional and helpful. From the people who answer the phones to the personnel who perform the service work have been outstanding to work with. I initially had a plumbing problem in which Jeff L and his assistant came out to perform the work on a...
Excellent service, explained everything in more detail than I needed. Will definitely use again.
Had A#1 Air called and asked if I wanted to do a spring checkup and service, I agreed.
I told them my units were located on my roof two stories up. They came out and had to reschedule twice once because ladder was not tall enough and second one the ladder was broken.
After having both units looked...
Best, most trustworthy group of people to work with. +++ excellent communication a out the process. Everybody knows what they are doing and are very honest about telling you what you have to work with and what you could have to make your system work better. I ended up going with a new ductless mi...
Entire experience was excellent and couldn't have asked for anything more. Highly recommend A#1.
Thanks to a number 1 air and to Peter, he's a great technician and definitely a value to a number 1 air. Thanks for taking care of all my AC needs.
Brisco Palmer was efficient, professional and courteous! Thank you so much!!
I had Luis S for my technician. Clearly by far one of the BEST techs A#1 has.
Tre is the best! He was the service tech that inspected the A/C unit in my home. He took time to explain the issues and provide a recommendation on what should be done. He was professional, respectful and definitely knows his job. A great ambassador for A#1. He will go far in his profession bec...
I would totally recommend A#1 Air not only were they able to fit me in the same day I placed the service call but Courtney was very polite, fast and provided me with options!
We have used A#1 for an entire system replacement back in 2013. Our compressor blew a few nights ago and we had it replaced. They have always been upfront and fair. They send our professionals that truly are respectful and helpful. I have referred family members who have had the same positive exper...
Ralph, Field Supervisor, came by today to look at my ancient A/C-Heating unit. Gave me a lot of valuable information and a cautionary suggestion that I needed to replace my unit. He was so pleasant and kind. I would hope that he would be the one to install my new unit when I can afford it.
Thanks...
The service was outstanding. Mr. Woods is a professional, and should be recognized for his outstanding service. He makes A1 a company I would share with others. Keep up the great work Mr Woods.
Matthew S. with A#1 Air will exceed your expectations with the details on several HVAC options after listening to your needs and will answer your questions 24/7 even when out of town on vacation. We chose the 2 Ton Daikin HVAC system on Saturday and they installed it on Sunday. The installation team...
person doesnt know whats wrong with the heater he directly told me to replace the unit super bad servicwe never go with this company the only problem was my gas line was locked with 80$ i fixed it god saved my 10K.
Purchased a home in June and After having 4-5 companies come out and tell me the same thing A#1 air impressed me with their professionalism and integrity. I first met with a service tech to see if we can fix the current issue we were having and he gave me a honest opinion about our system. Without k...
If I could give 0 stars, I would. I will never call this company again. A service technician came to my home to trouble shoot a problem that I was having. I was told that the evaporator had cracked and "puked" all of the refrigerant and that at a minimum, I would have to replace the evaporator ($...
Biggest rip off I ve ever experienced! Their tech arrived to tune up my working ac system and left my house with a system that was not running. They took over 4 hours to return. They then quoted me 8x higher price for the repairs than another company even though they were the ones who caused the iss...
They have done twice-a-year preventative maintenance/inspections of our HVAC ever since the house was built in 2013. Great service and very professional technicians. Michael Li worked on it today and did an excellent job.
Patrick, our service tech was friendly, on time and answered our questions. Our unit was original (18 years) old and not preforming as we wanted, it s hot in Texas.
Guillermo was at our house roughly an hour and 1/2 later. He was professional and able to answer our additional questions on the u...