I m super disappointed with my experience overall ...

I m super disappointed with my experience overall and would not recommend this company. An expensive replacement of my furnace was recommended when my air stopped working. The guys who replaced my furnace did not wear masks or any shoe protectors (this was the beginning of June, deep into Covid), damaged my hardwood floors and door frame while taking out the old furnace, and then installed the furnace improperly. I only found that out when, 5 days later and my air stopped working again, another awesome technician Michael (the only bright spot in my whole experience) came out and told me about the problems with the furnace install. A new, different problem (another $1000 repair) was diagnosed and had to be fixed. To their credit, when Michael called the company on my behalf to express my concern that additional repairs were suddenly needed after a very expensive repair, they did discount the second work by about 40%, which was appreciated. But then I was told I had to have an inspection of the furnace after correct installed (several hours of missed work to be home for the improper installation repair) and A#1 Air reportedly scheduled the appointment with the city inspector for a specific date and time. Stayed home and missed work for three hours at that designated date and time and, when no one showed after the three hour window, I called the city and was told the company didn t finalize the paperwork for the inspection so it was never assigned to an inspector. I have reached out to customer service and asked to speak to a person in management and asked for a discount on the first repair due to it being done incorrectly, the damage to my home, and the missed work for an extra appts and an inspection that never did happen because of an error on the company s end, but have not received any response in now almost two weeks. I m only giving two stars because at least one of their techs is great and my a/c now works after all of this hassle.