I have some Nest equipment in my home, one of whic...

I have some Nest equipment in my home, one of which being the Nest Smart Lock, the other being the Nest Thermostat. This company claims to have 'Nest Professionals' that work for them however I have never had a good experience with them. The first time the guy was over at my house for close to 6 hours maybe more trying to fix my lock and he left without it ever being fixed. He essentially said I don't know, gave up, and never heard anything again. A few days ago I called to have someone come out on Friday to fix my Thermostat. They won't give you a window of time for when they're coming. So I block off the entire day to have this appointment. At 8:30 PM they call and say their driver is on the way he should be there in a half hour. An hour and 15 minutes goes by and its now almost 10:00 and nobody has showed up. I cancelled off my entire day and you couldn't even make the appointment. Unbelievable. This company is terrible, at least when it comes to the Nest side of things and scheduling.