South Birmingham NHS Trust. Reviews

Two words absolutely disgusting. I'd Had a seizure and was awoken rudely by this small Japanese doctor slapping my arms and legs to wake me up saying I was pretending to be sleeping and there is nothing wrong with me, the bloody ambulance crew brought me in after I told them not to because I'd heard of.this shithole. They was discussing me like I wasn't even existing with the curtains wide open in triage no privacy whatsoever then the Japanese nurse said to a white female nurse you go sort her out because I can't be arsed nomore I must of drifted back off then again woke to slapping on my arms telling me I got to go wait In reception or they'll get security I got treated like a criminal and an animal they were truly uncaring and unprofessional. I advise noone if can be helped to go there. Appalling and disgusting behaviour from them. I hated every minute being there

it was the worst experience i ever had yesterday, i was with my mother waiting for a CT scan from 9am up until 7pm. staff never ever give you information about the machine is beyond repair. such an appalling wait to sit on that chair when your arse says i give up

Receptionists have no manners especially when she said shes the senior member of staff and giving attitude to evrey one, if she cant handle the pressure dont work there its simple. Made me wait 4 hours then said I have to wait another 7 hours and I was having severe chest pains. Worst A&E ever. Hospital needs to sort staff out.

I had my surgery 3 weeks ago in BTC - amazing care, I felt safe and well looked after. They made my stay in there a very pleasent expierience. I can't thank enough for excellent care.

This hospital is disgusting their is rubbish everywhere and even a bag of blood in one of the plastic leaflet holders took a pic to the toilets are so bad in the A&E like prison toilets filth and piss everywhere it's horrifying

Good clean wards (D27), good care, attention and flexibility despite being very under staff!

My husband was seriously unwell so i called 999 the ambulance team were dismissive of any seriousness as a sixty second ECG was normal. I insisted he was taken in for more checks and so he was reluctantly escorted to City Hospital. The hospital team here immediately took him under their wing and confirmed he had experienced a heart attack. They saved his life he was fitted with a stent within two hours. Well done and thankyou City Hospital and the staff that took care of him I am forever grateful and in your debt.

THE WORST HOSPITAL I HAVE EVER BEEN IN!!

Rang after having eye troubles throughout the night, so rang the hospital reception to see what was the best route to come in to the walk in eye center, to which i was advised to go to A&E where i would be referred to the eye clinic itself once i had been seen in triage.

So off i went to A&E where i sat for 3 hours before been seen, a wait time I would expect If it was busy, but with only 3 other people in the waiting room i found this only to be ridiculous. after asking the receptionist how long I would be waiting for going in to my 3rd hour, she advised that I was waiting for the eye center to open at 8.30 before i was to been seen.

I was then seen but what i can only assume was a doctor, who seemed to only make out that i was something of a pleb and gave me eye drops that i already had with me. I was then advised that if i wanted my eye examined correctly that i would have to go and check in at the eye clinic and wait in a further que.

After this whole experience I now understand why the hospital is so slated, with no staff training or knowledge of their own departments and doctors treating you like your an obstruction in their day, how can a hospital be run so badly?

The only person who seemed to have any kindness or personality was the women who checked me in at 4am in the morning.

I am in shock that it is this sort of service to which my taxes support.

Please go somewhere else. I have never met such incompetent nurses and doctors in my entire life. They have no clue about their duties. Nurses are flaffing around everywhere. They don t even know how to do your blood pressure, took them over 45 minutes to take a blood test. Lost my urine sample and then mixed the second one up which showed being positive, which is crazy. Then re booked because of this error and sent for other tests to convince them I was not pregnant. Then second occasion was far worse experience than the first time. I actually lost my cool. They Need to understand that mere mortals that come to the hospital may also have important jobs and important matters outside of the hospital. Please understand that when someone is upset by your incompetence please don t patronise them more. If I can avoid I will avoid this place.

Fantastic, attentive, caring staff working under stressful conditions

MOST staff are passionate and work hard. I just wish the government would wake up and sort out major issues such as hospital beds instead of Brexit... my mum, 74 years of age, waited on a metal chair for 5 hours before her bloods were taken - this was with a suspected heart attack! Simply shameful what the nhs has come to.

Attended A&E about 2hrs ago. Had to first approach the desk at reception and was asked why I am presenting today. (No privacy) Receptionist didn t take all the reasons why I had to attend, just one and abruptly told me to be seated without listening to anything else I tried to say. I had a ECG and on the 1st trace the nurse or (hca) was very understanding and listened to me especially when I had burst into tears. On the 2nd trace I had an a&e nurse who was flippant and rude and not listening to me when I tried to explain my further symptoms. Asked me to have a seat now back in the waiting room so I just walked straight out the exit with ecg stickers still on me I am sat at home, feeling like no one cares, I suffer with severe anxiety and depression and this took a lot for me to go seek help for other symptoms which I did not get. Left that horrible place without one medical person knowing about my other symptoms, feeling helpless, humiliated, anxious and ill.

Awful experience Dr was abusive and didn t even treat me. Lack of empathy nurses witnessed it closed ranks and allowed it . PALS is a joke, don t think they re helping you if you complain. The reply to my complaint was pathetic and was full of grammatical errors.It read like a teenager with an axe to grind wrote it.Impartial they are definitely not. PALS are to be avoided use CAB or get an advocate but avoid PALS. Avoid consultations alone as they ll gang up on vulnerable individuals. Have a third party witness present.

Access to patients and the care you get. He will also advise you on everything.

Got problem with my eyes
The eyes A and E great you mite have to wait a few hours but there really good.
Well mannered they really seem they know what they are doing.
Shame about waiting times for an MRI scan though

I would like to stay thank to all the
Satff that helped me the day I was bad in Birmingham train station and to all the paramedic that helped me

Wt can say people give bad views about city hospital is amazing hospital the thirter team is amazing outstanding care especially martrey team amazing amazing amazing

Absolutely disgusting, filthy. Poorly run. Long waiting time. Hand sanitizers empty, toilets blocked, stinking and over flowing, not to mention having to clean up my own daughters vomit off the floor!! I could go on..

Wife gave birth at delivery suite the midwife & staff their were fantastic, as our child arrived a few days early. The staff checked on us regulary, The reason for the one star is for Birmingham City Hospital labour ward, the place you go one you leave the labour suite,

That place is absaloutly vile, my wife was transfered to the ward after her birth with our child, within moments they were telling to get on her feet change the babies nappie, feed the baby milk, despite them knowing my wife had just given birth, she had bleeding from giving birth grazes , tempreature, high blood pressure, could not walk, shaky hands, she was on the end of the ward, they even told her to get out of bed & collect her own lunch if she was hungry.

Luckily me & my motherinlaw were there to assist her during the day. As the vile nurses didnt lift a finger to help her. Furthermother the labour delivery suite adviced my wife should not have the blood thinner injection straight away, as she was sore , they advised for a gap of 1 week, but a nurse on the ward injected my wife whilst she protested.

If City Hospital trust are reading this i suggest you place your labour ward under special measures, or replace it with adequte caring staff or close it down. So if your reading this dont go to city hospital labour ward. It is run like a prison.

All the staff is very helpful, that they have done a great job helping my mum today i would like to say thank you to all the a&e staff

I was at City Hospital with my Granddaughter and her little boy when I was suddenly taken ill myself .I was admitted to Ward D41 (medical assessment)and stayed overnight.The next day various tests were carried out and I was able to leave during the evening.This week I attended out-patients neurological dept.in the treatment centre to obtain all results.I was very lucky,both in the answers and in the treatment I received.All the staff I had contact with,both on the ward and technicians,porters and the medical doctor were just first class,and although very busy made you feel "special".Cleanliness of both the hospital and treatment centre was excellent.Thank you so much for looking after me.

A&E - Disgraceful.
MADE TO WAIT 4HRS , TO BE TOLD NO EQUIPMENT IS NOW AVAILABLE AND GIVEN NO MEDICATION OR PAIN RELIEF.
Staff attitude and service stinks.
Visited, extreme throat pain and was finding it difficult to breathe. having asthma. Originally went to West Bromwich but was advised to go to Dudley Rd as they have ENT department by a nurse.
When I arrived at Dudley rd the triage nurse, Blond elderly women took it upon herself to not believe me and thought I had decided to visit the A&E for DAY OUT as i had come from A&E else where ? her attitude stank. I hr later a JUNIOR ENT informed me I would now be seen by and ENT doctor , so i decided to wait.
3 hours later l was told by a grinning patronising doctor no equipment was available in the entire hospital to look at my throat??? ,
I told him this not acceptable, why WAS I NOT told this earlier, instead of making me wait 4hs?? "Sorry HE SAID, I was told there was equipment but there was'n't now" ?? "and it was not an emergency and no equipment is available"', really ???
The doctor was grinning, very patronising and said good luck when i leaving, just to rub it in further. It seems quite clear to me the staff and the doctors had no intention of treating me but under guidelines gave me lip service and waisted 4hrs of my time?
4 hrs ???. Yes my taxes pay these for these sanctimonious NHS staff. Seriously this is the great NHS staff . No medication or treatment given. Don't go to this place, these people are putting your health at risk. Disgraceful.

Can anyone share their view if you think it s acceptable to have a 76 year old woman who is a diabetic suffering with an ulcerated foot who also within the last 4 weeks has had 3 pints in a blood transfusion to sit in the corridor outside the GP door for 1hr 45mins??
#shocking

An elderly lady had her X-ray done on her knee and as she was having it done they were moving her leg is physically uncomfortable positions, as it was on her knee and she is elderly they should have layed her down on the bed and and taken her X-ray on the bed. She is now in much pain and is struggling to walk.

Good improved quality of taking care. If you have any an medical emergency they are ready to assist you 24 hours a day.

No one seemed to know where the pain management department was. After going to one building and 3 different staff, including reception and help desk they said go to another building. We walked about 20 minutes through a car park, lelfting a wheel chair over fencing etc. We were then told to go back to the other building. One lift broken, escalator not working and at the of all that only a vending machine with disgusting tea.

I am pregnant in 39 weeks and 2 days now and yesterday I've been sent by the midwife for an assessment because i have a bad edema all my body is swollen and the headaches are stronger every single day. And they kept in one uncomfortable chair for 3 hours, then when i let them know that i cant stay any longer in the same position because i couldn't feel my back and my body becomes more and more swollen, their response was that they can't do anything and that i need to wait. I asked them for my book and i went back home and they said in case i feel worst to call.. really????? And surprise today my feet became even bigger than yesterday and even my eyelids are swollen too but seems like nobody cares. Tomorrow I'll try to contact the manager or somebody because i can't believe this... i forgot to mention that i am a qualified nurse and i had really bad problems with the pregnancy.

Visited serenity maternity MLU, staff were super friendly and informative. Was made to feel at home and the unit has a very relaxing atmosphere.

Went tonight really sick. Receptionist on Emergency department it s so impolite the correct word is disgusting. I presume she is wrong on there, she think it is a concurs of miss world!
Terrible service! Inappropriate in everything. My question: if we abuse of nhs staff we get a police officer correct? What about if we, as population get abused by the NHS STAFF???? I feeling abused and disrespected horribly

My pregnant wife with hyperemesis gravidarum had to wait 4 hours in que ? She was exhausted, vomiting every 3-5 minutes, in a 4 hours queue ? This is the biggest joke I've ever seen ! I think you have one of the biggest budget for hospitals in EU and you have to wait 4 hours for an "emergency". Well done!

Have you noticed all 1 star ratings are foreigners ? Ungrateful people.

Great facilities from start to end. At the Enterance the security guard checks your appointment letter. Then guides you where to go. After entering your hands are sanitised and you are givin a new face mask. You have to wear one even if you are wearing your own. Then you go to a self check in counter and mark your attendance through the bar code on apt letter and few details about yourself. Then you are guided by the staff to concerned department. You wait in the waiting area for your turn. Chairs in waiting area are kept 2 meters apart. First a nurse takes you to check temprature and height and BP etc. Later you are called to be checked by Doctor. Throughout guidance and SOPs strictly followed. Well done

Every things was excellent treatment nurses doctors thank you very much.

This is the worst hospital I've ever seen! Long corridors like in a morgue, bloody hot, dirty and stinky everywhere, wards look like on casualties in a war zone - hell on earth...

There Maternity ward in city Hospital is one of the worst places on earth. Lack of empathy, Lack of care, unprofessional staff. Horrible & rude attitude towards patients. Lack of professional advice. Not just the midwives & Nurses even the qualified Doctors are not interested in Medical Emergency rather busy in giggling & gossiping.
My wife would have rather given Birth at home. These unprofessional people have made this Hospital one of the worst places to be during pregnancy.
I personally think there Maternity ward should be sealed & banned due to health & safety concerns of patients.
Have not been able to make a formal complaint due to lack of information provided.
Avoid ! Avoid ! Avoid !

My wife was almost force to be C section. Midwife keep giving me misinformation. Service one of the worst in my life I would not recommend at all .

Was in the A&E department then Amu department now in ladies ward...
What a fantastic service.. I am so proud that they are dedicated and kind... if you are nice to them they will be nice to you... most people think it's a holiday but need to realise they are here to get better..... I am so happy all the nurses and doctors have been amazing and kind.. they work such long hours... long hours... then there back again with a smile on there face.. they deserve a pay rise not stupid football players. People who save lives... so amazed.... well done dudley road hospital keep it up....

Not a review but a request to reviewers please:

PLEASE STATE THE WARD OR DEPARTMENT THE REVIEW IS CONCERNED WITH

I'm sure that this will insure that the worst will then be highlighted

ARCHER'S CAFE: really nice, friendly and accommodating staff. Thank you!

We had our daughter at Birmingham City maternity ward a few days ago. We were in the Halcyon and Serenity birthing centres, followed by the delivery ward. The care from the midwives and doctors was incredible at every stage. Truly humbling. The birthing centres are fantastic facilities with everything we needed and more.We'll never forget the encouragement, support, smiles, hugs and kind words from the team. Thank you.

Outstanding and excellent care given to my mother. Amazing doctors, nurses and all the staff who work there. Wonderful people! Truly gifted and talented! Cannot praise them enough for how they treated my unwell mother and for that I'm grateful!

Clean, organised and makes me feel safe as there where Mark on the chairs where to sit and what you need to leave it free in order to prevent any further sickness from here.

Had surgery there , horrid staff no manners how to talk to patients.

Fantastic hospital I've visited it many times to see family, clean friendly service thanks.

Animals not doctors! had seviuor back pain, coul't walk, my brother had to carry me to hospital. After waiting doctor called my name, told her I need assistance, she laughed at my face in front of everyone and left!

I can't fault the doctors and nurses here I received an excellent service

Excellent staff, quality healthcare, and I didn't die.

Had an ankle operation in October last year and I can not fault one thing about the care and attention I received, the staff are truly amazing from my consultant to the nurses absolutely brilliant...thank you all. Got discharged today

Very rude reception staff!. . Ended up driving to another hospital 60miles away for surgery after been to this place twice in one day and being laughed at and sent away.

I've decided to do this review now after a death of a young blk youtuber and her unborn baby. The light has focused on how blk females are disproportionately treated during pregnancy, while giving birth and after giving birth. Compared to other races. I myself after having four children each at different hospitals Good hope, Heartlands, City hospital and Queen Elizabeth hospital. At all four of them I've experienced in some what poor treatment from the midwives and staff supporting. The worse out of all four was City Rd. Not only they laughed and mocked me they had a trainee midwife insert her hands whilst actively in contractions with no one to over look on what this woman was doing I was in Excruciating pain. I was told not to have children if I cant accept the pain. I was given no pain relief the only option was Pethidine. The trainee midwife was getting upset because I refused to accept. I was left in the triage until bloody waters had gushed out i was in active Labour only then they wheelchaired me into a room to give birth. My son came within 20 min. The thing that bothered me in the triage I didnt get privacy the curtains where left open. Three women just sat their chatting away giggling and laughing while i was in pain. Never will I recommend anyone going there. This was my experience I do believe race has a part of it especially blk women as there is a deep dark history of how blk women have been treated in the medical field. There is NO excuse for anyone to have any kind of poor treatment especially at a time where your bring new life into this world. I did pursue to make a complaints on the website it didn't have a direct link for that. This was over 3 years ago not sure if anything has changed regarding that.

Worst experience ive ever had with Dr.'s or hospitals . After being there I realised that I am scared to even get ill. I had terrible pain, I nearly passed out from it and ambulance that came to my house was just unprofessional,rude and asked my house mate to find her own pills, because they didn't even have paracetamol with them. I had dangerous low blood pressure, couldn speak and when i was transfered to hospital i was waiting for 5 hours to someone come and see me. All they did was took blood test and said that now i am better and if i have any further problems i have to see my gp because they can't help me. That was worst than hell i swear. So unprofessional, I am scared to think what they do with people that are on the boarder to death.

One of the reasons why NHS should be privatized. It simply does not work in this hospital.

Surprised to see lady sitting at reception is laughing and making wired faces after listening to patient's problem. This is really rude.
She is making fun of people with her other colleague sitting at reception. She should be trained to be nice to people rather making fun of patient's disease.

very bad patient care in emergency department. i was brought in by an ambulance due to chest pain and shortness of breath but i was not in a bad condition upon arriving i saw a girl on the bed dieing with abdominal pain and vomiting screaming all over but no nurse or doctors came to her aid..they just watch her in pain and ignore..extremely bad service very dissapointed

13 weeks pregnant, started to bleed. Have been waiting 8 hours to find out if the baby is ok. They ve literally done nothing. I have my own urine with me in a container they provided this whole time. The reception staff of which there are 4 just sat gossiping for hours, they don t appear to give a damn. I ve waited and waited, new people are coming in, being seen before me. I m a wreck but I guess not a priority. Don t come here if you are pregnant. The staff don t care about your pregnancy enough to prioritize it. So glad I ve paid NI and Tax my whole adult working life.

Update: I ve since spoken to my doctor and a department at the women s hospital. They confirm I should have been sent to the EPU (Early pregnancy unit) within city. Because I wasn t I need to see a doctor to make the referral. I m still bleeding. They have delayed me getting a scan and piece of mind for a further 24hours. I cannot believe how much they have failed in their duty of care or the absolute state of the place. Worse hospital I ve ever been to.

My sister visited city a &e department saturday becus she had lots of muscular pain after accupunture becus she has 2 slipped disks to improve pain.her body rejects all pain killers so she was in lot of pain. Went to a & e to get some help. They were really bad, went by ambulance and doctor came to see her after 3 hrs and discharged her as he cudnt give anything stronger for home and cant keep her in hospital becus its not very serious. Way bak her blood pressure went down and ambulance took bak again. This time they told her to go and wait in waitig room . She argued she cant sit becus her pain gets really bad by sitting. But they didnt listen. So she left hospital and came home and was in lot of pain and crying. We were disappointed with city hispital.

Had a gall bladder removal operation today. From the reception to the surgeon in fact every staff member I came into contact with were exceptional.
You all should be so proud. So impressed.
Thank you so much. Paul. T.

My daughter was admitted into maternity unit yesterday as her waters have broken. Someone was sick in the bathroom last night and staff were notified. The bathroom wasn't cleaned until about an hour ago. No disinfectant or any such cleaner was used and the housekeeper used the water that was left on the floor from when someone had used the shower. The room my daughter is in is filthy. Nothing was wiped down and my daughter has been left to sit/lie on a wet bed. Dusty window sill. Broken table leg and what looks like vomit behind the bed. Nursing staff and Drs have been lovely but it's filthy.
It's made a miserable maternity experience.
I wouldn't recommend it. Daughter is on antibiotics so there is no risk of infection to baby but the uncleanliness isn't positive

Horrible attitude maternity stuff. Unfortunately rude attitude maternity consultant MR Shah

Visited the a&e cause my girlfriend was having a massive rush all over her body and she had a burning sensation all over her body not knowing if was something very serious. Arrived at midnight and until four am although the waiting area was empty we were still waiting for nothing hoping to be called. Disgusting and unprofessional . Why do we pay taxes. On the other hand I thank the queen Elizabeth hospital for their professionalism .

Dated hospital, would benefit from a refurb throughout. Staff are generally friendly and supportive.

The car park remains free on my recent visit on 30/07/20.

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Car park park is NOT free anymore as of 16/10/20. Though you can remain for free for upto 15mins only.

And the Gastrointestinal Department (Endoscopy) staff are awesome.

The worst hospital with the rough staff i ever met. Not sure if they treating ppl or just slowely killing them

Rude when had baby also takes for ever to go in emergency room

Went to A&E following a fall hurting my wrists.

Staff were very pleasant, waiting time could be improved, but with government cutbacks it is to be expected.

Was waiting in the plaster room, no one else around, so I couldn't understand why I was waiting so long as the doctor was waiting for me to return. Eventually had my fractured wrist plastered.

Overall very good, been treated many times at city, mostly positive, but room for improvements.

Efficient covid secure entrance, medical face masks provided to be worn. Waiting rooms were socially distant, treatment areas cleaned down (as you would expect) hand washing offered in addition to alcohol gels

Great hospital always get seen quick at appoitments here . The cafe food is nice and cheap aswell also got a little shop inside . Staff are friendly aswell . Just a shame the govement is screwing the nhs up .

Attended a@e today, and I have to say the service was excellent, all the staff we came into contact with were really helpful and polite. One member of staff really stood out her name is Gulshan ( a nurse) I found her to be professional, caring, and nothing was to much trouble for her. she explained everything she was doing and kept us updated as to where we would be going after a@e, she is a credit to your hospital

booked for angiogram on day case ward from arrival to departure everything went fantastic many thanks to Dr.Lee and his team and also all staff on the ward.

Fantastic visited a and e today registered saw nurse xrays and doctor all with 1 hour wouldn't go to any other hospital fantastic staff

Really expensive parking, Poor signage so easy to get lost, Actual hospital itself feels extremely tired, Plus side is they are extremely good at keeping to appointment times and the staff are excellent

no compassion. no communication what so ever ,NHS at its worst

Absolutely disgusting maternity staff. They ve really scarred my experience of birth as they neglected and spoke down to me.

Miscommunication between the team of midwives. When asked for a complaints form twice, I never received one. When discussing my discomfort with the team, midwives would take it unprofessionally.

Horror services provided by the maternity sector , the worst medical experience wich we received in our live , I don t recommend it even if would be the last hospital in the world. And on the journeys wich we did to the hospital I was talking to the uber drivers wich were agreeing about the hospital's service. In my opinion something needs to be changed fast there.

Not sure anyone likes going to the hospital, but every time I go the car park prices go up further. The waiting times to see anyone are absurd and I've got to say the public health service although free of charge is shocking in this country. The City Hospital does nothing to help you quickly. I saw a girl collapse in the waiting room of the accident and emergency department. It was only with the help of an off duty nurse from a local surgery that they manage to take care of her.

Shocking, appalling and dreadful. Think of any words that go with this theme and that sums up the NHS and the City Hospital.

This hospital is fu***n mental, few years ago i had both of my hands burned with cooking oil and not only i had to wait like 2-3 hours but the nurse that was checking me out said that she wont touch me because i didnt have my gp at the time so she literally said that she wont touch me because i may have ebola, cholera or other sickness like this. today my dads knee cap popped out and guess fu***n what ! they did not get him home he had to go for a 1 hour walk straight from the hospital because they did not get him home what the actual f**k ! its disgusting, the first time i saw my dad crying from agony. it should be shut down

In February 2018 I had the misfortune of spending 13 days on ward D17 where not only was I extremely let down by the terrible care offered by the majority of the nursing staff, but I had my handbag with my purse, bank cards, driving license, diary & house keys stolen from next to my bed!!! The security staff were as useless as a chocolate teapot!! I would avoid this hospital like the plague.

Absolutely shameful behaviour from reception lady berrnedette Finn who shouted and threatened my friend who had to take me to hospital extremely unprofessional behaviour was left in the waiting room bleeding heavily for. More then 3 and half hours the room I was finally taken to was dirty with blood left on the bed and floor and a used sanitary towel cover in blood left in the room staff were less then helpful and when we asked were the toilet was it was also covered in blood the doctor did not explain there diagnosis at all had to research on google absolutely horrible experience to the point even if I was dying I would not go here again well done nhs !

Thank you to all staff who treated me in A&E, ICU on Saturday and Sunday.

There seems to have been a sea cange in the quality of the service that is now being given here. There is room for improvement, though you can say that about most large businesses. The human factor seems to have ben taken aboard, the patiant should aways come first and financials should not. Confidance in the future of the NHS.

I took someone in. She was hard of hearing and though the staff were friendly, helpful, stressed they made no effort to get her a signer. I was down as next of kin and they didn't consult with me b4 they phones within and hour of me leaving to let me know she was moved to another hospital.

Awful service. Nurses don't want to know about anything do not care about any pain you're in. Only given 1 cup of tea a day hardly ever come round to check if you're okay even if you press the buzzer requesting a nurse it takes them 50 minutes to come round even though the buzzer is going off loud enough. Food portions are ridiculously small and the person who brings the food round is so miserable and rude, knows nothing about the food

Abusive parking fees
Rubbish food never I see something like that
Potato with skin uncleaned for patients

Absolute disgrace, reception staff are not helpful at all my wife has a urine infection takes over 3 hours for a prescription and the toilets are vile explained my wife has infection nothing they can do