Wonderful experience at the West Hills dealership. John McLaughlin was knowledgeable, friendly and professional. He was a pleasure to work with. We received a fair price and bought an amazing truck! Thanks.
Was a great experience. Thank you very much darren!!!
We bought a new Chrysler Pacifica Hybrid from West Hills and it was a great experience. Morgan Campbell worked with us to find a car and negotiate a price - all by email and phone. She kept us informed each step as our car order was built and shipped. After the van arrived Blake Vancura helped us through the smooth delivery process. They were respectful of our time and all the paperwork was processed quickly and efficiently. Overall, it was a great experience and a very professional (in a good way) dealership experience.
Mackenzie went out of her way to help me find the truck I wanted! I was on the fence about moving forward with buying a new vehicle but she assured me in every way she could that I would be taken care of! Very pleasant to work with!
Dexter Walker is a great employee. he made my car purchase a great experiance. and im very happy with my dodge charger
Not happy at all. I have been there a few times to have service done. Well, lets just say the price drastically changed. Mid 400s to over 800 for a routine 30,000 mile service. What the heck, then I get well way back in September we mentioned it was that much. That was not the price I got when my car told me I needed it so I called you. So a 30,000 mile service is over 363 but somehow labor is not included in that price. Oh lets not forget the 10 dollar washer fluid, 8 dollar break cleaner sprayed on. What the hell. Not happy at all, I should not have trusted them, they dont care about the customers because they have a new pool of people to rob every year with more Sailors coming in. They dont need the repeat, they just rack the rookie Sailor or the dependant wife over the coals. There is always a new one transferring in. Called Tacoma Dodge. Price is 189 Good Job Westhills.
nice and clean selection. better than the rust buckets at the kitsap auto dealer in gorst.
Service department is the WORST! No experience receptionist answering calls for scheduling, on 3 different occasions we were promised a call back (once from JAMES in the service department, twice from Tyler)...all 3 times NO CALL BACK! They do not tend to issues that need immediate attention (marked on the sheet they gave me) while doing an oil change...all in all, we will be going to FORD! They are always quick when it comes to a safety concern! DODGE, either inexperienced, lazy or just do not care in the service dept. I'm thinking all of the above!
Went looking to trade in my vehicle for a truck. Already had a pre approval so I know what I could get. Got there test drove found a vehicle I liked. They said they give me $5700 for my trade this is the negotiating part so I said no they would need to do better then that. That was the first strike next was the fact that I already knew what my apr was they tried to add 5% on top of that and said that s what the bank is approving you for (The same bank I was using). Strike 2. I also told them there was a couple vehicles I was interested in let s see what we can do there. Never heard back. Strike 3.
Needless to say I went to Port Orchard Ford got $9,000 on my trade, got the truck I wanted (same year way better condition than the one y all had there) and they worked with my lender and got a better rate. So thank you for screwing up west hills I love my New Truck
The worst experience to get my car checked. They replaced my windshield too but broke my windshield wiper. I didn't find out until start raining. I will give them zero for service. Good dodge car but overall bad service. I hear them charging everyone that day 2k. For me, that is also odd. I think people are getting rip off and they are paying for it anyways. Wake up America!
Had a wonderful experience buying my first brand new car here. They offered me a great active duty military discount among other discounts. Would certainly return to purchase another vehicle.
David met me at the door and checked me in person usual, but I had some questions he had never helped with before. Instead of passing me off he took it as a learning moment to make sure I got the answers and service I wanted and needed. I always enjoy coming back here to get my Jeep Wrangler serviced, getting warm welcomes and conversation from former service reps who moved to new positions as well as always getting my bill with accurate recommendations for future services to keep my jeep running great.
When our 2012 Jeep Wrangler Unlimited broke down today we wanted to have it towed repaired at West Hills, the only nearby dealership. Since we had our dog along with us in the broken down Jeep, we needed a rental car or a loaner car in order for us to get returned home. West Hills told us no car because of our dog. Had no other option than to have our Jeep towed instead to an independent auto repair business in order to get back home. Very, very frustrated and disenchanted with how West Hills handled our emergency breakdown situation with our still reasonably new Jeep.
I found a car online and same day Mckenzie was on the phone with me explaining all the features and perks of the vehicle I was asking about. It helped me make my final decision on the type of car I want. THANK YOU Mckenzie for such awesome customer service. You're awesome!
I have never had work done to my jeep that I haven't had to go back multiple times to get them to do it right. Except for maybe an oil change which I have stoped going there for.
Stress free and straightforward! That was my experience with West Hills CJD. My search for a new vehicle started with Jay Powers in online sales. He responded to all my inquiries in a timely manner, especially amazing considering we were in contact for over three months before I finally visited the dealership. I was greeted by Jay when I did come in, and he passed me along to John Kielbasa in Sales and Leasing. It was so nice working with Jay beforehand, because John carried on seamlessly where Jay and I had left off. John was so easy to work with. I felt he was honest with me every step of the way, and nothing is more important when negotiating a sale. From my initial search to signing the final papers, it was a very positive experience overall.
I went back again to WHCJD looking for a commuter car for my wife. We traded in a vehicle and got great value on the trade in. We reached out to Jay in on-line sales and he recommended a few vehicles that matched our needs. Our first option was waiting for us when we arrived at the dealership for a test drive. We received help from both John and Mike during the test drive and closing. We ended up test driving two additional vehicles before finally making our decision. Jay, John, and Mike were awesome through the whole process. I'll for sure head back again!
I was buying my first car of my life. I recently had cars passed down to me, so I never really had to go buy a car. Cody was a great salesman because he wasn't' pushy or too aggressive. I liked that a lot because most people today just want to sell you something and get their money, but he was very calm and nice. Cody made sure I fount the right vehicle at the right price and actually really made a big decision seem so small. Great service I definitely recommend asking for Cody. Beyond the great service he calls and makes sure you are satisfied with your purchase as well. Overall great experience!
I scheduled an appointment online for an oil change. Selected to have full synthetic oil. Easy enough. I get to my appointment 2 weeks later and as I am checking in I m told about their oil change deal. It was 3 oil changes for $75. I was told by the guy checking me in that it was a no brainer to get it since I m doing synthetic. I, therefore, purchased the promotion. I drop my wrangler off while they change it. Once completed, I take the wrangler home and review the product list they used. Turns out regular conventional oil was used. MULTIPLE attempts were made to the service department through internet contact, phone calls and voice mail. Silence. I have yet to hear anything from them. It s definitely not a good way to run a business but obviously it isn t a concern to them. I won t be returning so I have 2 free oil coupons to give away. Redeem at your own risk.
Cody was super helpful. He was able to help me find exactly what I was looking for and even went over features that I probably would have never even noticed. The whole quick was very quick and pleasant. 10/10 Thank you Cody!
Worst place on earth. The general manager in the service department, mark, is horrible, unprofessional, and I'm not sure how he still has a career. There's more coming.
Update from picking up my 2013 Jeep wrangler that was having internal oil consumption. Within 30 minutes of driving my vehicle back home I started to smell a heavy oil burning smell external to the engine bay. I am now losing oil externally from the valve cover on my passengers side. The technician only removed the head valve cover from my passengers side and prior to bringing the jeep in I had no external oil loss. It was a malicious intent because I had the dealership stop diagnosis of the jeep wrangler and put everything back together. I cleaned the engine bay for ease to the technicians through the process as well. Update: Service representative was clear and apologetic on the issue at hand. They will be installing a new valve cover gasket, which was not addressed on the initial repair. UPDATE; Later the following day the service manager gave me a call and just wanted to verify everything was well and wanted to see if there was anything he could do to help ease the situation. Pretty awesome of them to not only resolve an issue but to follow up with it as well. Overall the end outcome was a good experience and I have a bit more at ease moving forward with getting major repairs completed at this dealership.
Cody is very professional and charming. He is a credit to the dealership and I am sure is one of your top salesmen! I felt completely comfortable and very welcomed. Looking forward to working with him in the future again. Definitely will recommend him to friends and family
Working with Mike was great! I was fairly new to the car buying process, and he was very helpful every step of the way. We will definitely work with him again for any future purchases!
Super bummed to find out they can not do an oil change on my 2018 Ram Promaster after driving all the way there. The Ram dealer that cannot service a Ram truck... pretty unreasonable. The service gentleman was nice about it - but come on you need to do better. The kicker was their big sign stating how they service all makes and models - no, they don't even service their own makes and model.
Fool me once, shame on you. Fool me twice, shame on me. The service department has now messed up on both of my jeeps. They changed the oil on my brand new 2018 Cherokee and now the engine oil filter is leaking. I m not happy at all and this was the last straw.
Received a recall on my Durango and it's been a year and a half, still havent got the parts needed for the airbag. Got a call from this dealer (westhill) twice in May 2015 and Nov 2015 and it was for a different car and different person. I kept calm and respectfull but I dont think safety is part of their customer service. Worst experience. Worse customer service.
Bought my Dodge Ram here. Pretty good dealership. Excellent service dept.
West Hills Jeep Dodge Ram went beyond my expectations! As a first time car buyer, I was nervous. Jose, my car salesperson, did a great job calming my fears. I went in to look at a specific car (which didn't meet my needs) and Jose took his time to help me find the perfect car (and with no pressure to buy right away). He was the most genuine car salesperson I have ever met. I found a great quality car that fit everything I was looking for at a great price (2011 Honda Fit). Jose took the effort to keep in contact with me up until I got my registration and even put my license plates on in the pouring Washington rain! He even scheduled a repair my car needed before buying (for free!). If you're looking for a large selection of cars in the area with great service, check out West Hills.
Helpful Friendly Curtious (flashbacks to the Boyscouts) thanks West Hills.
Very personable, kind, helpful people. They definitely don t just want to make a sale. They actually care about your personal interests and what you are looking for in a car. The employees are willing to go out of their way to find you the car if your dreams and overall, I had a wonderful experience!
Would recommend to anyone, Cody Labree is top notch!
This is the greatest place in the world to get a vehicle! Used or new, West Hills takes REALLY good care of you. Great deals, friendly staff and EXCELLENT customer service. Just this weekend, I bought a used car and brought a friend to buy a new one. Talk to Mel Blanton, HE'S THE MAN!!!
As a first time buyer I was a little nervous buying my first car on my own. Mike was amazing and found me a vehicle I love at an affordable payment I am very happy with. He was so genuine and didn t make me feel pressured, which a lot of car salesmen do. I will definitely only be seeing him for my future vehicle needs, and referring anyone I know!
I bought a Chrysler 300 from Michael and was very impressed with the service! He was able to get me everything I asked for and some extra and listened to all of my concerns. I did not feel like he was pressuring me into buying something outside of my budget. Great place to buy a car with the best staff!
Totally removing my previous review. After purchasing a total of 8 cars over the years our most recent purchase has been a nightmare for the past year and a half, and each person we've tried to achieve resolution through has ignored our concerns.
We are still trying to get resolution... maybe I'll update this review with a little more positivity if we do. Until then, ifni could remove all stars, I would.
Frank Jeffers is a phenomenal asset to this business. He not only heard what my husband and I wanted, he delivered it with bells on! He was able to save us a trip to Tacoma by making the same deal on a vehicle that he had on his lot. I am thankful not only for the ability to do business with someone whose values closely match mine, but also get a great deal in the process!
I will echo some of the sentiment here about the pushy finance guy...
God Bless.
The staff there is fantastic! They took care of me and went over and above in customer service.
Went in to look at vehicles and Dexter Walker was my salesman. He was patient, understanding, and most importantly wasn't pushy. Needless to say I drove out with my new Jeep that night and still Dexter still is interested to see if he can help with any problemsthat I might have! Great place, great cars, and great people!
We had a great experience at West Hills Chrysler Jeep Dodge! Fantastic salesperson, management and finance! I will be telling everyone about our experience! Mackenzie and Jay helped us get a great family car! Thank you so much!
Cody was patient, polite and not pushy. Very knowledgeable and pleasant. I recommend asking for Cody to help you with your car shopping.
Wanted to test drive a Jeep Wrangler. Sales staff was like a herd of wandering zombies. Left without even being talked to.
No one came to help. Had to depend on other customers to let me know what to do. Parts department did not order part needed for service.
I just bought a 2013 Dart Rallye from West Hills. Absolutely loved the service and all people who help make this a easy and painless process. Thank you Sean Howell and Amilia for the help and finding the car that fits us the best. I will be defiantly recommending this place to all my friends that are looking to buy a car.
Thank you so much
Mike Miller
UPDATE:
Downgrading the Review. Do not buy here one person states I can cancel the service(s) that I did not agree too in the original purchase but emailed me a form to sign with it and spoke with a lady named Elyssa and stated the GM would be in contact with me.
I had a great experience with the purchase. After purchase going through paperwork they sent me to sign, I found additional items in the requests that I a may not have been aware of like a synthetic service plan which is not worth me driving from Seattle to Bremerton to get done and some kind of etching plan. They are defensive when you try not to get the services so I just gave up the argument. I probably will never go out there for service because of the 1hr ish drive to get there and back, it will take a whole morning. I would recommend them to my friends and family for in person buying and great prices on vehicles.
West hills is a very great company to work with, I will never buy a car from anyone else. Cody Watts was an awesome salesman to work with. Thanks again Cody.
Absolutely best car buying experience! Jose was amazing. No pressure and also incredibly helpful. Reccomend to anyone looking to buy a car. They got us the exact car we wanted for the payments we wanted. Every aspect of the process was fast and enjoyable. With two small kids, buying a car is often a nightmare but not with West Hills. Thank you for everything!!
West Hills Chrysler Jeep and Dodge is amazing. I bought a brand new 1013 Charger last year, and the salesman, Lance, was awesome. The service department is excellent. Bethany, Tony, and all the others are courtious, effecient, and friendly. My car and my wife's Jeep is very well taken care of. They go above and beyond in customer service and will work on both our cars for as long as we are in the area.
Always have the parts i cant find anywhere else , and offer help and assistance of any kind that i may need .
Dallas Howell gives great service and does not pressure you to buy a car. We feel that we are being treated fairly by Dallas and the West Hills Auto Center.
I decided to trade in my 2008 2500 Mega Cab because I wasn't using it enough to justify owning a huge diesel. I researched the the Jeep online and asked a few friends and received positive feedback.
Went to West Hillls Jeep and started walking the lot looking a the pre-certified used Jeeps. Mel Blanton can out to assist me. The entire process was enjoyable and Mel assisted me without any pressure. I received a great price on my trade in and came away with a great Rubicon in the process. If you are in the market for a new or used car, I would highly recommend going to West Hills Chrysler Jeep Dodge and asking for Mel. Also ask Mel what the factory names are for the colors. It's kinda fun.
Quick and worked to make financing work for me. I've purchased my last three autos here.
Horrible. It's only 1 star because 0 isn't an option. Brought out 2011 Grand Caravan in 4 times with brake problems and it still isn't fixed. On the 5th time they did NOTHING! They used the excuse that the issue could not be replicated. ARE YOU DEAF? They can hear it on Mars! Do Not go here!!!!!
Kind courteous and find the best deal possible!!! Trust is hard to find in a dealership but we trust West Hills Chrysler Jeep Dodge!!!
I recently had my 2012 Jeep Patriot in your shop to get the manual transmission replaced. It took a little longer than expected to finish, and I was grateful that your staff offered me a rental to offset the long wait.
When I finally did get my jeep back, February 5th, I started it up and the check engine light came on. I then had to go get back in line at your service desk(s) to wait and talk to the man who checked me out (Zack?). About 10 minutes later, he followed me out with his maintenance reader to see what the issue was. He found the code was an O2 sensor, and that he did not think the transmission replacement had anything to do with an O2 sensor. All his mechanics had gone home and I would have to make another appointment for more diagnostics. Since I had no other means to get home, I had no choice but to take my jeep.
The next day, I made an appointment. I told the lady what had transpired (see above), she treated it like any other service request and gave me an appointment on February 13th. After I made the appointment I decided to pop the hood to see the work that was done. It was at that point I saw a hose that was not connected to my air filter while putting that hose on, I noticed a white connector that didn't have whatever was supposed to be in it connected. I looked it up online and this is the connector to the O2 sensor. I found that the O2 sensor at the Catalytic Converter was not plugged in, the connector had actually MELTED to the side of the Catalytic Converter. I pried it off, it still fit on the other connector so I plugged it in.
Guess what, no more check engine light, and my jeep is idling smoother?
I guess what I'm getting at is I paid over a thousand dollars in labor, they didn't finish the job. Your staff shrugged me off and offered no help. And I fixed the issue myself. I want to know why it went that way.
****UPDATE***
I was contacted by Westhill Chrysler Jeep and they brought my vehicle back in to ensure everything was correct and replaced my O2 Sensor. And were very eager to make it right, which they did. Thank you West Hills.
Cody Labree is the man to go to! I went to the delearship and got the best 2.0 regal ever made, he got me in one car and I fell in love right away! Once he got me to test drive it, I rode it all through the hills like a speed demon! At that point I knew this was the car I was buying! So if you ever go west hills for a car, Cody is definetly the man to go to! And if he's not there, ask for Dexter! Those are the guys to go to!
Super smooth experience. Cody didn't put any pressure on making a purchase and was super knowledgeable, able to answer any question I had. Completely different atmosphere from the usual. Definitely appreciate Cody's professional and friendly attitude, made a usually annoying experience into a quick and painless one.
Less than impressed and bring your wallet. Looking for a used Grand Cherokee came across a dealer that said they might be able to get me in a new one. Dealer wasn't West Hills. Went to West Hills because preferred to buy local. No chance, they couldn't get closer than $2700 to my other deal. First deal presented me by West Hills was about $65K. No documentation of rebates which I knew existed or any dealer discount. After an hour or so final deal was $2700 more than the deal I had after showing them the other Vin on the exact same car they had in stock(Gray vs Red and $200 better speakers). So I went with first deal. 2018 Grand Cherokee Diesel Limited $45,333 out the door with taxes license etc. Try that on them. Bottom line is I recommend you shop price on them... Pretty sure you can find a better deal.
Shaun Kelly did a wonderfull job retreiving , writing up and delivering our new Jeep to us ! Thanks Shaun !
Last year i was in search for a brand new grand cherokee with very specific options, but they did not have an exact match, so im thinking im either going to have to wait a week or more maybe even find another dealership, but Mel blanton worked his magic and got me my jeep the very next day. The jeep was amazing i loved it, but my life took an unexpected change in direction so during my recent visit i went around and kicked a few tires looking for a truck which would suite my needs more so then the jeep. Once again my man Mel came through and found me a spanking new 2014 ram crew cab didnt even have the dealer stickers yet, this thing is immaculate, the sophisticated style and luxury is second to NONE, i thought the jeep was nice (and still is) but this ram has everything my jeep did and MORE! I could not be happier with the service from this dealership, its awesome and working once again with Mel makes things enjoyable and simple, looking forward to some more future business.
What a treat!! My sales rep (John K.) took so much time with me. Explained everything in detail. Incredibly knowledgable about all features. I couldn't be happier or more impressed!!! I would send anyone there for a car!! Super service with a smile to boot!
My 2014 Ram 2500 has had 5 to 7 recalls. One recall has no parts now for 3 to 6 months. It's an hour drive and a whole day to address this. Service appointment gal says it's a Chrysler problem, not their issue. Repair said they'd send a survey for review. Repairs have taken several days instead of quotes 1 day. I never got the review by email. When I checked what they had on file, a completely made up email address had been inserted. I assume this is so the tech would not get a bad review and hurt his bonus. So much for buying American. I don't have time to spend every other month getting this truck fixed.
10/10 would recommend! We drove a little out of our way to come to this dealership, hoping to have better customer service than dealerships in our town, and we were not disappointed! Henry Joseph was very helpful and knowledgeable about the vehicle we purchased. The team who helped us get all the paperwork squared away was also amazing, they went above and beyond! Thank you west hills Jeep staff!
Service was great and timely. No problems here. Thanks
When I asked for help on looking at vehicles and what to look for, Cody was very helpful. He reminded me what's important and how very knowledgeable about the vehicles. Dodge is one of my favorite car companies and I would recommend my friends and associates to purchase a vehicle through Cody.
This review is for Morgan. I believe she said that she is the internet sales manager. I was dealing with her in person and not online. I was just basically inquiring about getting a new car and she was totally cool about listening to what I wanted and wasn't all clingy and pushy like most car sales people. When I'm ready to purchase I will be only willing to deal with Morgan. She is something special! Thank You Morgan
My wife and I come into the dealership 2 years ago, Looking for a family vehicle. We wanted a new Durango as we had studied our options, and with 5 children, it was one of the few options with 5 row seating. My wife also wanted to drive for Uber to offset the payments.
We had 5k, and a co-signer (father in law) who had good credit as well as had purchased a vehicle two years prior from the same dealership.
After dancing around trying to put us in smaller vehicles ( none of them new) we settled on 2012 Durango with roughly 50k on the odometer.
It was all we gualified for. Said the salesman.
It looked to be in good shape and we were told there was warranty that would cover any issues that would arise. My concern was the mileage. We trusted the sales man and went threw with the deal.
The Uber inspection revealed that the tires were bold we took it back and the delership replaced the tires.
The real problems started 8 months down the road the headlights burned out. Only these bulbs cost 240 a peace. The total cost to us 500
Front tire kept loosing air. Total cost 200 to repair
And finally 2 years and only 10k miles later the transmission stopped working. 1700 it cost us.
Needless to say we kept up on all the oilchanges and maintenance. The problem was our warranty was imaginary. Not only did we get sold a lemon. We had to pay to fix it. That ,in turn, cost us time not working while it was in the shop . If you do the math the amount of cost to us, we have gotten behind on our payments that exact amount, roughly 3k. (Which is allot for us) and the bank finally took it. So what? Now the bank gets to keep a vehicle we paid to fix.
Thanks allot dodge, you guys ruined our life.
Our kids and us have no transportation and because of this lemon our credit will be shot.
I m tired of being taken advantage of. Ide like to ensure you don t do it to anyone else.
And I doubt this can be made right .
I don t right reviews, I only hope that in light of day other folks can ovoid the situation we are in.
Christie and Casey Hailey
Great service and informative experience dealing with Tyler H. We will be back!
I bought a 2013 dodge Journey in December 2012, the sales people were awesome, I have never had such an easy experience buying a new car. I will recommend them to everyone I know. The service department was excellent as well, love West Hills Chrysler Jeep Dodge and my new car!
Once you take the plunge, the people at West Hills are outstanding.
I've only been in for parts and service as I bought my car elsewhere but the have always been friendly a professional
We were there on Sunday and had a great experience with Chuck Gurno. He really listened to what we were looking for and did his best to find us the perfect car. Really appreciated all your help Chuck!
Christian here at the dealership, is probably one of the nicest guys you will ever meet and will walk you through the car buying experience. Honest and humble. Really professional. If you want to buy a car and don't want to get harassed as some car salesman do and actually have a good time doing it hit up Christian. As well as the rest of the employees are very professional and super helpful. Will buy any cars in the future here.
Prior to picking up my car from the shop, I knew that the car would need some gas since I dropped it off with only a quarter tank. After I picked up my car, with Krys assisting me, I realized that they filled up my car....to full even! This level of customer service warms my heart and fills it with such gratitude! Thank you West Hills Dodge for going the extra mile!
I hadn't bought a new car in 15 years and I was very nervous about making this purchase. I went to Westhills Chrysler Jeep Dodge to see if they had anything I would be intersted in. Ameilia went above and beyond to make my car buying experience enjoyable and as painless as possible. Excellent Salesperson.
Paul Long, in the service department, always takes good care of me and always explains clearly what needs to be done. He is a definite asset to the service department.
Lori Winn
let me start by this... I bought a jeep wrangler unlimited from west hills a few months ago. within the first 2600 miles my oil cooler went bad and I had to have it towed back into the dealership. the component was not covered under the powertrain warranty from both the aftermarket company and through the dealership. after voicing my frustration to the general manager, Cody and I were able to come up with a resolution that we both thought was fair. I would recommend someone to buy from this dealership, and I will be as well in the future.
Tyler Hundson was an awesome salesman! I 100% recommend going to him to buy a car. He wasn't really pushy and we didn't feel super pressured to buy. He was very straightforward with everything and told us stuff upfront and helped us find the best deal and best car for us. Blake Vancura was also an amazing finance manager. He set us up with everything we needed and helped us figure out the best things to make the most of our new car. If you are in the market to buy a new car or a used car I would definitely make this your first stop.
I came in with a friend. She bought a 2011 RAV4 TOYOTA and loves it. He salesman, John, was really great! He found her the perfect car for her needs! Fun experience! Wonderful staff! Very helpful.
John was GREAT! he went through verything you could imagine on the car we bought. West Hills Dodge was a great experiance.. Painless and very fast. They gave us what we wanted for our trade in and a great price and Very low intreset rate on our wonderful new car. we will be going back for for all our car needs!
I had the best service when we walked in the door we were greeted right away not one was pushy I went out in the lot looked around on my own then when I was ready a sales man John was his name older gentleman very very pleasant no pressure I found a van I really liked and over all servive was a 10 + I was very happy the financial guy was very pleasant and very nice thank you for your great service I would recommend all my friends too come there
Tyler Hundson sold my grandson a ford ranger pickup truck, and the experience with him was a pleasure. He was attentative, patient, and very fun to speak with! He leaves no questions unanswered as well as works hard to meet the customer's expectations. I reccommend him to anyone out there!
Horrible. I took my truck in for a taillight problem. Every time I step on the brakes, I get a ding, and lamp out on the dash. They said I had a short. They fixed the "short" and my truck was the same. Bottom line is I paid $700 and got my truck back the exact same way I brought it in. They said they didn't know what was causing it and it would take a lot of labor to find it if I wanted. They said my taillights were working. When I got it home I started testing the pins in the taillight assembly. The right taillight had a dead pin. The bulb has 2 elements, only 1 is working. This was easy to find, why didn't they? Don't go near this service department. They won't take responsibility if they screw up.
Bought a very desirable model one that usually fetches a premium over MSRP. The Tacoma dealership tried to charge me $14,000 over MSRP. Came to West hills and they immediately gave me a deal price less than MSRP. Much better to drive 25 mins north to save 20K and the service was outstanding. Needless to say I won t be going to Tacoma Dealership ever again. These folks earned my business.
Eric Garrison attented us (Felix Castellon) here at the Bremerton Jeep. He has always been the outmost helpful and professional employee. we drive all the way from Auburn to get out car serviced with them. Mainly because, they show genuine concern and helpfulness. He has always helped us out the best way he possibly can. Our 2015 Jeep trailhawk is always well taken care of with them. They even provide a free of charge rental car as our car is bein serviced. If you have any issues with your car we highly recommend you bring it by to this place they will take real good care of you.
Had an amazing experience at West Hills, our salesman Dallas was exceptional and was able to provide the right truck at an unbeatable price.
Car buying experience was straight forward. At end of the day, my wife and I felt that we treated fairly and got a if we got a good deal.
Every time I ve been in the service department has been courteous and good on getting my vehicle tended to. However, twice now I ve asked for parts to be ordered, one warranty default and a recall, and neither time have they come through. Recently I had my vehicle in twice related to the recall issue but that didn t get me bumped up for priority for parts, but even worse they didn t even mention the recall being the root of the problem, but blamed the problems on glitches . I waited for over three months for the recall parts from West Hills. Then after the second time to West Hills the recall parts completely broke while in Sequim. At Wilder in Port Angeles within 30 seconds of explaining the problems I had they knew exactly what it was and said it would be a couple of weeks due to waiting on parts. Two days later they had it fixed and provided me with a loaner. I still have yet to get a response from Mark the service manager regarding my rental vehicle. At this point I would rather drive to PA for service than deal with West Hills any more.
Car shopping was made easy with my salesman Dexter. He was very helpful throughout the whole process and I ended up with a car I love. I will definitely recommend him to my other friends looking to purchase a new car.
Mike is always so helpful! I ve came to him for several vehicles and he s so patient. I always ask a ton of questions and instead of being annoyed he takes his time to answer every single one!
westhillscjd.com
