Car Pros Kia Review

I enjoyed working with Ralph "Coop" who went out of his way to locate the vehicle I was interested in. I was very pleased to get this vehicle as it had all the features I wanted and very hard to find. Kudos also to cars.com which made finding this vehicle from the comforts of home easy. Mazda 3's ROCK!

My experience with Tacoma KIA was amazing from start to finish. Would recommend you guys to everyone

Car Pros have friendly staff from sales and service. I have my Kia serviced there. They not only do the maintenance but will vacuum and wash my car. The place is clean, stocked with free coffee and snacks, tv and wifi. I would recommend shopping for your next Kia at this dealer.

Just don't. Not worth it dealing with sales service etc

Phyllip was our sales agent and we worked with Stephen and Marcus in the financial dept. Everyone was super friendly and even put our daughters drawings up, and we didn't feel pressure at all to buy. We got a brand new 2021 Kia Sportage and are extremely happy.

My fiance and I had to make a sudden decision to buy a new car as his old one was too far gone to fix. We arrived right after opening and were immediately greeted by Maria. She was absolutely fantastic and immediately offered us a test drive on the car we were looking at. She was wonderful and very thorough and made sure we understand our options and our financing choices. Definitely recommend working with her

Big Thanks to the team over at Car Pros Kia in Tacoma.. Keyshawn Auzha and Jerry. They are very Personable, Knowledgeable & Professional. They got Me into the car I wanted.. If your looking for a new car or two.. look no further Car Pros Kia in Tacoma!!

My entire experience was amazing. I bought a new Forte. They gave me an excellent deal on the car and the sales and finance staff were incredibly nice. Unfortunately, I had to return the car, but I used their "72 hour hassle free return policy" and they had me in and out in under an hour. I will definitely be back and urge you to check them out first.

THEY SELL YOUR CONTACT INFORMATION!!

DO NOT go here or give your information to this dealer!!! I bought a vehicle from them in 2011 and they have now sold my contact information to a company that is harassing me. I m getting 8-10 calls a day from this other company to renew my warranty on a vehicle I no longer own. When I explain this to them they say ok, hang up, or say they ll take me off the list. They never do, they just keep calling!!!!

Shame on you Car Pros for dealing with such low life s that need to harass your past customers!

They have great people working there and I appreciate them and I like my car.

My wife and I traveled to Car Pros Kia in Tacoma to inspect and drive a new 2020 Kia Soul. After a short test drive, we decided to purchase the car. Rachel Kelly was our customer service rep. throughout the buying process. Rachel was very friendly, customer-centric, knowledgeable and empathetic. She has a passion for the product she sells and a dedication to the details.
The whole procedure was quick and painless. We highly recommend Car Pros in general and Rachel specifically!!

I am so frustrated with the service department. We took our Rio in as it had an issue with the battery going dead after a few days. During the process of taking the car in multiple times, the SkyLink module was changed. The car is now not track able. I thought that the device number would be in the file, so I called the service department today. After waiting on hold for 19 minutes, I was told if the information wasn't in the glove box (it isn't), that I would need to bring the car in Monday so they could get the information. They didn't even ask my name or look to see if they had the information.

I had a problem with the used Truck I bought and Car Pros took care of me including a loaner car. They are simply the best.

Great, fast service! Came all the way to Tacoma to get the new telluride. Amanda and josh were great to work with and made the experience go smoothly.

They were great they helped me so much to help me get into something. Liz and jarry was so nice. Is you need a car come here. Liz is the girl.

Easy scheduling, good service, and overall a quality outfit. 2 hours for a scheduled oil change & car wash seems a bit much, but they're clearly packed to the gills for business so it is what it is. They didn't go over their quoted wait time so for me that's good enough.

Car Pros Kia of Tacoma is very professional. Angel Veras goes above and beyond on customer service!

I purchased a 2020 Optima. My sales person was Liz. She was so friendly and comfortable to work with. At no time did I feel any pressure sales from her. She gave me the freedom to look around for what I wanted and needed and gave me the chance to think things through before making the big purchase. She answered any and all questions I had for her. She definitely made the process easy and smooth for me.. Thanks again Liz.. I appreciate all Ur help. Ur awesome!!!!!

Go see Demetric, really great guy. He did everything thing he could to help us and I never really felt pressured.

Very friendly and very helpful staff. Kevin Carter really helped me get the car I wanted.

Love this place. Bought a 2020 Kia Soul. Love the new redesigned look, and it truly is a pleasure to drive.

Highly disappointed. Had to bring my car back for the 3rd time in one week. Visit #1 was a standard oil change and alignment. A day later my check engine light came on indicating an issue with hybrid battery. Visit #2 paid for diagnostic and was advised my regular battery was bad. The same battery they supposedly checked the day prior and indicated on my multipoint inspection that the battery was good. I went with what they said and paid for the new battery and diagnostic. One day later the check engine light is back on with the same code indicating and issue with hybrid battery. I feel like I was cheated. The battery was obviously not the issue. Waiting on the next "guess" of what they think the issue is. I brought my car to the dealer thinking they would be the experts in any repairs for my car. I am now thinking that was a big mistake. Not only does it cost more than a car repair shop, but I am also left with no resolution.

Andrew McGee is probably the best car man there is. I came to Car Pros looking for a new vehicle. We talked for a few moments and he knew exactly what I needed. No fuss, no stress. Pleasant to deal with. A sweet family man. You can t lose. Ask for Andrew McGee.

our salesman jose was great he really new all the ins and outs of the cars on the lot The expreance was a no preasure atmospher and rock bottom prices no haggling needed I had a nice trade in and they gave me more than it booked on kelly and nada said
They even had some on go to another dealer ship and pick up the car with the package and color we wanted When we wint to the finance room the paper work was excatily what they stated in the show room no hidden fees exteras i was impressed and highly satisfied with my experance here not to mention the 2013 kia forte coupe my wife got and 100000 ten year warrenty omg thats awsome we are verry happy
I know this sounds like IM writting a rewiew as the owner of kia and tootin my own horn but i am a real customer and had a great experiance here and ive bought 5 cars / traded in in the last 4 years at different dealershhips and this was the best no hassel no pressure best deal ive found besides grey cheverlote in port orchard for trucks there the guys to see

Had a issue that needed to be addressed right away and they helped us right at 4pm...closing time! Thank You!

Glen was amazing and so helpful. He was not in any way pushy or trying to get me to buy something I didn t want or need. Glen was also so very friendly and we even talked politics without losing our minds. It is hands down because of people like Glen and Josh in finance that I will hands down always come to Kia. I finally got the car that I have been waiting for, my Sorrento

This is the place to go . I drove out with a Kia Sportage with 16 miles. My payments plus ina is 120.00 less that my last car.
Ask for Kevin tell him Roxanne sent you. He will work you a deal.
I am so happy still pinching myself
Roxanne

I bought my last three cars from them and have been a loyal customer . Last week they emailed me saying they could save me $120 a month and get me into a 2021 model .. I called them to confirm that the email was real and they said yes I got their and it was just a trick to get me in the door .. they tried to up my payment and a new down payment ...watch out

Jeremy is always on the ball and great to work with. Thank you for the great service

We worked with Ray and Cecil at the Tacoma Location. They were amazing and let us test drive multiple cars. We fell in love with an Audi S5, and they got us approved with paperwork signed faster than any dealership I have ever been to! They got us $0 down with a crazy low interest rate. Car Pros truly takes the time to shop around for the absolute best financing deals for their customers. We could not be happier with our purchase! Definitely worth the drive from Kitsap County.

Went in today to purchase a Kia Sorento and had the worst experience I've ever had at a dealership. We meet a nice young man named Pete Bower that was the cars salesmen who showed us the different Sorento's and explained all the different features for each model. We took one for a test drive and really liked it. We then went in to speak with the manager regarding the price and this is where our experience went terribly wrong. My husband asked since the car was taken home and returned by the first person would there be a difference in price. The manager named Jacob Foster became very rude and aggressive and said well all the cars had been taken off the lot and driven so why would we get a special price. I then stated the car had 716 miles and french fries in the back. He stated they could easily clean the car. I then asked what the price of the car was and he said a million dollars. I stated we didn't want to dick around and asked seriously what is the price at which he responded by asking me what I thought the price should be. I said I didn't know what the price should be and that's why I was asking. He went on to ask why we were even there and that everyone has a price in there head. I stated I really didn't have a price in my head an was unsure and that's why I was asking. I asked him why he was being so aggressive which he laughed at and said he had just gotten a cup of coffee and was just excited. I will make sure and let everyone I know the type of experience I had at this dealership. I have never been so offended when purchasing a vehicle. The truly said part is the young man Pete that had originally helped us was amazing. Jacob should never be in customer service since he clearly is not a professional.

Fantastic service and very kind staff. Went in to buy a new set of tires yesterday, Jeremy was incredibly helpful and he helped me get an even better deal than what I expected on some Kumho tires.

My car is driving so much better, and my alignment and handling have improved a ton. Not to mention they did a free car wash and 25-point inspection, too! That was honestly the cherry on top. I will definitely return when I need service!

Best experience by far than any lot I've dealt with. I did just about everything on line and everything went exactly how they said it would. Tony, the sales manager, is great as well as his finance department and car guru. Thank you guys for a great experience and a great car. (Wolf grey is such A FANTASTIC color) I would recommend this dealership to everyone.

We purchased a car from the used lot and had the best car buying experience we have ever had. Our salesman was Kevan Carter and another gentleman in the office John Brown were fabulous! Everyone was super nice...never pushy. I needed to bring into service center for something I was aware of prior to purchasing and the staff there was just as amazing! Jeremy was the service advisor assigned to us and was a pleasure to work with! All other staff I talked to was also just as kind! Good customer service is hard to find these days and I was very impressed by everyone! I will definitely refer my friends and family here! And I love my new car! So perfect for our family. I feel so spoiled!

I can not say enough good things about Car Pros Kia and my wonderful salesperson Emma Harold. I was very apprehensive about buying a Kia and Emma took the time to show me all the features they had to offer and let me test drive numerous vehicles. I ended up buying a new car that I love and can afford! Emma showed outstanding service and lots of patience during a stressful car buying situation!

Tried call this place twice to figure out how long my oil change was gonna be and the first time they hung up on me. Which i figured was an accident, no problem. So i called again, and they left me on hold for like 15 minutes just to ask the guy hey how much longer. I ended up hanging up after 15 minutes because my phone was dying.

I didn t even buy a car from here but their level of dedication in making sure they find you a vehicle is unmatched. Specifically Rhonda the sales manager. Definitely will come here when next looking for a vehicle as opposed to where I went.

So on Saturday the 4th of May I inquired online to replace my 2005 Ford Escape. I live and work in the Renton area so I inquired with both Car Pros in Renton and Tacoma by mistake. At first I got the emails asking me to come in instead of a price quote like I asked. I explained that I was checking prices on different dealers and other brands too and asked for a price. After receiving a price I asked about free oil changes and was told that he should be able to throw those in without getting his head cutoff by the General Manager from the Renton store. Very odd to say and made me have bad thoughts already. That is where it went completely sideways with these 2 stores.

Rather then bore you with the long winded responses I will keep it as brief as possible.

Both Car Pros Kia in Renton and Tacoma are very arrogant and rude in their responses. Bragging that they sell the most Kia s in the state so that should be why a consumer should fall for their bully ness. The General Manager Christina Jones in Renton even talked bad about the Tacoma store telling me she checked their CRM and said that they had not replied to me and would not that day since they were so busy. How is a consumer supposed to know what a CRM is? They told lies about the 20 year, 200,000 mile Warranty another dealer offers for free and assumes people do not keep their cars longer then 10 years. Both the Sales Manager Cheryl Russo from Tacoma and the General Manager Christina Jones from Renton said the 20 year or Lifetime Warranty was not any good unless you did all of your service at the dealership in Puyallup. Complete lie. Yes the free oil changes are only good in Puyallup but not required to have the extra free Warranty for 20 Years or 200,000 miles.

I even explained to the Renton General Manager that it seemed like she had a chip on her shoulder and she then did apologize in a cocky kind of way. I shared that email with the Tacoma Car Pros and Cheryl then replied on Sunday that the Tacoma store was so busy on Saturday that they did not have time to reply and once again bragged that they sell more Kia s then anybody else in the state. Maybe it just hit me wrong but who cares how many they sell? They don t get them cheaper and do not take care of the customer like Puyallup or Auburn does after the sale. They just want your hard earned money now and not give you the perks after the sale. When I asked about the free car wash I was told I would get a Brown Bear coupon when I brought the car in for service. Not sure what that means.

Here is the kicker, after all of my email exchanges on Saturday I get an email from the Sales Manager at Renton Kia staying we have not connected yet and wanted me to come in? I replied back saying Really . Their response then blamed it on an automated email that went out.

I could be wrong but it seems like Christina Jones works at both locations because I was reading reviews and she had some pretty bad ones on the Car Pros Tacoma site mentioning her by name. She even yelled at a customer across the showroom floor about taking away the free oil changes that was promised to him as part of the sale.

The good thing after all of this on Saturday I gave up on the online shopping and just drove down to the BMW Dealership in Fife and got me a new X3 and had a great experience there.

To sum it up stay away from Car Pros who claims according to their Advertising is Leading The Way . Maybe the way they treat customers is why they no longer own the big Jeep Dealership in Renton, the Nissan Store in Burien, or the Hyundai store in Seattle no more. The other brands do not allow customers to be treated this way.

Staff were really great. A solid experience. Would recommend them to anyone at anytime.

They really are amazing we lost are car keys once and they helped us with another one . They also have an amazing waiting area filled with free food,wifi,and tv. The workers are amazing and are always willing to work with you.

Amanda here at car pros kia was ABSOLUTELY amazing. She sat down with my sister and I and was able to get is both into new cars that we desperately needed. I had to bring my 4 month old baby in who needed to be fed and changed several times, Amanda was so patient!
If you need a car and want great service shes your gal!

excellent service in your sales department with James Kim.

I almost traded in my Kia Optima, but after getting the car serviced by Tacoma's Kia Service Center, I have decided to stick with the vehicle. The crew at the service center were extremely nice and helpful; and, most importantly, my Optima is operating like its BRAND NEW! However, the new Telluride is REALLY catching my interest!

Went in to get car serviced they were letting us use a loaner car they wanted to wash it first waited three and a half hours for them to wash the car so we could use it.

Car Pros Kia of Tacoma is an amazing dealership I currently I'm driving a 2020 Kia Forte I just want to personally thank all of the employees there at the company you All are outstanding I appreciate all of your hard work and support for individuals in the community to drive safe and comfortably and to be a part of the Kia family 10 out of 10 five stars I recommend all my friends and family I am excited to do more business in the future thank you for your support and your time.

Sincerely,
Sophia Zanders

It was time for a new car, and I knew who to see: CAR PROS KIA-TACOMA. They helped me find THE car that I wanted and I will defintely see them for the next. Helpful, knowledgeable, succinct, and recommended. Thank you

I get my car serviced here. The maintenance department is very punctual on getting my car done.

Plain and simple I let my emotions get with me when I purchase a car the dealer knew that and they used it against me here's my dilemma got one car drove it for a day brought it back just wasn't feeling it got a second car that very same day transmission went out so damn they said it needed a new transmission car only had twenty thousand miles on it . saw the car that I have now really let my emotions show got stuck with the car always wanted a Mustang now that I drove it around for about a day the same day I called the shop was hearing noises coming from the transmission again .they said they'll get back with me they NEVER called.Read all the comments I know on the comments they say for you to contact a person that their main manager but when you call the number it goes straight to them and they'll put you on hold or they transfer you and transfer and transfer pretty much get you no where I had a very bad experience with this car pros but I really needed a car so I guess I bit the bullet still having problems transmission still making noise everytime I try to get ahold of them they always say they will call you back to let you know when to bring it in its been almost about a month now I know I can just drive up and show up but it's hard when I am a truck driver and on the road literally now I don't trust them I don't think they're honest I think all it is for them is their own numbers you'll see what I'm talking about when you see their board on how many car they can sell. All about their numbers they don't care about customers and I'm not just saying this cuz I'm in a bad mood I believe it I should have took the advice from friends coworkers telling me not to go if I could I would give it no stars. Last thing they tell your credit score is one thing but when you look it up yourself it is way different than what they say

Always very friendly and on top of whatever you service you're getting done.

I give all your team 10 stars they were all very nice and worked hard to make my visit great.
June 24 2017 the team did it again 10 points from me. Please let the owners know you have a great team.

Worst experience in buying a car ever. The staff puts on a smile and tells you what you want to hear. However none of them can come through with what they say. Then they make it out like it's your fault. Just so it's out there I told you my credit was crap from the start. Save your self the time don't go here.

Angel and the Crew have been extremely helpful! I had to make some modifications due to my disability and he was helpful every step of the way. Any questions I had were answered promptly.

Even though we couldn't get the vehicle that we came in for but I have to say, my wife and I made a great friend on the day of our visit. Her name is Liz. She was down to earth, made us feel welcome and comfortable. She was so patient despite our situation. We highly recommend her service for whoever's looking for a used car. The managers and all the staff also looks friendly and welcoming. We will tell our friends and family about Car Pros Kia and how great of a dealership it is. Thank you!

Happy I went with Car Pros. The staff was very friendly and my salesman Stephen Rusconi was great. He made it feel like it took no time at all.

Shout out to Car Pros Kia for our great experience dealing with them! My husband and I came in, unsure of what we wanted at first. We got TONS of help and advice on what would fit our needs for the present and for the future. As soon as we got onto the lot we got greeted by multiple people and the one who stood out was Corine, let me tell you... she is AWESOME! Very knowledgeable and so easy to work with. She has a great personality. After we test drove a couple cars and found one we really wanted and liked, we went inside. This dealership is so clean and has a great atmosphere! The employees desks, floors, chairs, just everything was so organized and clean.... they really made me feel at home here. I also want to give a big shout out to Cheryl and Josh for making our experience even better and not stressful at all. I would definitely recommend this dealership out of all of them on South Tacoma. If you ever stop by make sure you ask to see Josh, Cheryl and Corine!

Carpros experience was about the best we have ever had. Josh a manager and Glen our salesman worked with us to come to a price we could afford and was satisfactory to us all. We were even allowed to leave the showroom overnight to go over prices and think about everything. Not allowed in the last showroom we dealt with. No pressure from anyone was applied and we were quietly allowed to make our own decision. A very pleasant experience we will certainly pass on and recommend Carpros to everyone thinking about buying a car.

Been sitting here for almost 2 hours for a 30 min oil change. Not happy.

James Huff has done it again! My second car at Car Pros. Love the staff and James especially. He is always looking out for me and my interest. Glad I went with them

The wait was hella long and they didnt even let me test drive my car and the car i did test drive broke down

Stay far from this dealership. They attempted to pull a bait & switch on me today of the sleaziest variety. #zero integrity

Car Pros is an awesome dealership especially the service department. The Sales guy i have been dealing with is Jeremy Halter. He is awesome. So friendly. I have never had such a wonderful warm customer service experience in my entire life time dealing with new cars. This guy should have EMPLOYEE OF THE YEARS not year YEARS award because he's one heck of a customer service guy. He greets you with a smile, gets the job done in a timely manner. sends you on you way with a smile. This is my #1 guy at Car Pros.

Very good customer service always friendly employees definitely take care of you in any way that you need, the go-to for all your car service needs

I had a wonderful experience here! Auzha Williams instantly welcomed me when I came to check out the lot for used cars (without having a specific car from the lot in mind). She asked me in depth questions about what I want and need out of a car and showed me only cars that I was interested in. I did not feel pressured at all. She then found me the perfect car and helped get it into my price range! I was able to pay and drive off the lot then! The car has been excellent so far! I would recommend the used Car Pros Kia Tacoma dealership! I was listened to and taken care of, and they even made it a point to not "waste my time" looking at cars I might not be interested in.

Such an awesome experience! If anyone is thinking about going here ask for Phyllip Rock he is an amazing sales consultant and isn't pushy like most car salesmen, he made myself and my husband feel like we were more than welcome to be there and is an all around amazing person. We will for sure be back to do future business with them because of this wonderful man!

These guys are scam artists they try to sell you an electric vehicle for way too much! Had to help someone out from buying a soul ev before it was too late! They Forge information when legally not suppose to! Thanks to them I'm over 60,000 in the hole. No way out to file for bankruptcy. They guys don't care about you they care about the numbers ESPECIALLY HERE! The guy Ken Phillips is a joke and not even friendly towards a customer who had a issue! This should not be tolerated ever! Watch your back on these guys! Please anyone who thinks about going there think twice!

The employees is a good people but the manager have to be mor professional in business this is a big issue for this place .

My wife and I purchased two cars like Soul and Sorento and it works fantastic. Both cars are gas saving with smoother driving than other brands. The sales man, James Kim was awesome to guide and recommend proper vehicles for my family and helped us a lot to get greatest deal. Thank you so much for him. We are now feeling free with 10/100000 warranty and our the next cars will be taken from Carpros definitely. Super thanks for all. -Young Yoo from Auburn, WA-

I just traded in my 2012 Kia Optima for a 2015 SXL Kia Optima. Erika Snell helped me. She really went above and beyond to make sure I was completely satisfied with my car and my experience. She showed me how to use every function in my new car. I am so pleased and so happy to had the help Erika gave me, Thank you car pros and thank you Erika Snell. You ROCK.

Oil Change done in less than an 90 min. My Service Advisor, Angel is such a nice person and always has everything done that I requested. He keeps me advised on any upcoming services required.

After me and my family had decided on the car we wanted, the tougher job was which dealer would get us the car we wanted. Several options came to mind, but Car Pros Tacoma stood out. In brief, the salespersons at Car Pros are the 'in' people to drive out with! I must single out Kevan, who is really knowledgeable, has most info on his fingertips. The rest, as they say, is history! You are in safe hands.

I loved the day I bought my Kia otipma from car pros tacoma and my free oil changes ! The services in this past year have been excellent, kudos to my service advisor JEREMY HALTER THANK YOU FOR EXPLAINING EVERYTHING TO ME AND BEING SO POLITE!

I liked that everyone was trying their hardest to get me in a car. Everyone had such a great attitude. It made for a great experience.

Great Service and 100% professional. They help me keep up on my services .

I had a great experience here. The staff were so helpful, knowledgeable and quick. Definitely recommending this place to my friends and family!

Went in to lease new car, and had the luck to run into Corey. He didn't just want to get us in a car, he wanted to get us in the right car. He truly listened to our wants and needs, and we are happy with the outcome.

Also impressed with the other staff. Facility is welcoming and clean. Overall, highly recommended.

The people are awesome , I haven't bought a car anywhere else in years ! I'll be back again

Until this last month I had been taking my car here regularly. It's an older car and everytime I would take it in, the repair would be anywhere from $200 to $800, never lower.

Speaking with the service department was always an ordeal because you could tell they were being disingenuous but I'm not a mechanic so I couldn't stand up for myself using their terminology. I always ended up sounding silly and just paying whatever they said. That's on me.

I just got a new (to me) car and took it to this dealership to see if any repairs needed to be made. The estimate they gave me was over $1300.
When I took it into a second dealership they advised me that those prices were way, way too high for what was being asked.

If you're a young woman like me who can sense bs and needs an mechanic they can trust to do their job, please don't go here. I don't know how many hundreds of dollars I've spent unnecessarily with this service department.

Helpful and friendly staff. Oil change and free car wash with detailing was fast.. Included free tire and brake check were they explained the the result written on the sheet.

Super sweet and considerate staff! They are always willing to make their customers happy. Look for "The Dr" if you want a good deal, lol.

Kevan Carter....was very professional and he went out of his way for me..he followed up and went the extra mile..I said if I ever buy a nother I will go through Kevan Carter...thank you very much...from a happy customer... Mr... Christian Keane...

I bought a car after my dad died exclusively for the 100000 warranty nothing has been covered under warranty. 5 times i been in. I bought oil changes and washes for life. Never have they washed or Vacummed my car. The people are never helpful and they will not listen to my concerns. I got ripped off on the $$ i spent on my car. It had been smashed underneath and they told me i did it. I would do anything to get away from this car. It has been the worst transaction of my life and it keeps getting worse. Totally unhelpful rude and they lie about everything. I wish i never went there and i would never buy a car from them again.

Confusing and shady. They searched for 15 minutes for a car, then sent me a few miles down the street... where everything was repeated.