West Hills Jeep Chrysler Dodge Review

Bought a new truck here. I was hesitant to come to this dealership because of previous experiences. I am more than happy to say that my experience this time was easy and hassle free. They gave me fair value for my trade and a great office on a new truck. They were even able to get the truck i wanted from a different dealership in one day to complete the sale. Thru have changed my mind about their dealership and i will not hesitate to visit again in the future when looking at vehicles.

My experience at West Hills Chrysler Jeep Dodge was stress-free and one of the most pleasant car purchases I've had. I greatly appreciate my salesman, Dallas Howell who made it happen, awesome guy. It was Superbowl weekend and I even received a Samsung smart TV just for buying my car. What a deal.
Thank you West Hills

Great service! Service dep personel very knowledgeable and make me feel secure in knowing my vehicle was well taken care of. I have purchased 3 Dodges from them, will continue to be a customer!

They were willing to work with me through the whole process and i will be going here anytime i need a car! love my Jeep. Reggie thanks so much for your help your awesome.

I had an amazing experience buying a new Jeep at West Hills. Blake was a great salesman, super knowledgeable and very low pressure. He was happy to promptly answer questions on his day off while I was contemplating purchase. Since I decided to buy the car on Blake s day off he set me up with another great salesman, Moshi, who we equally as knowledgeable and fluidly picked up where Blake left off. Overall it was a great experience and I can t recommend these guys enough.

The service department is rather lacking in skill and pride/ownership of work. I'm extremely disappointed in the quality of work. took our jeep patriot in for an oil change, as well as to have an oil leak and leaking cv joint boot looked at (under warranty). upon picking the car up today we were told that they couldnt see signs of an oil leak ( early stages of an oil leak are clearly visible from the front cover and oil pan joint) and that the cv joint boot was road grime so they cleaned it (The boot is still covered in grease and a clear streak visible on the back of the engine block which lines up perfectly with the boot).

we were also promised a complimentary wash, and even with the fact that they had the car all day and spent maybe 2 hours of labor on it, it still wasnt clean. The car not being clean is a minor thing in of itself and really not an issue. Although, added to the lack of attention to detail and lack of pride in something as simple as cleaning away grease in order to clearly inspect a component is absurd.

Prior to joining the service i was a technician for almost 6 years. I'm a GM certified technician and ase master certified. as a prior technician im ashamed of the quality of work at this service department.

The salesman Reggie was great. I had a lot of questions and was working with a lemon return at the same time. He always responded they didn t run a credit check right away like most dealerships do, he was able to get me into the truck I was looking for at a good price. I would buy from him again and their sales team!

I was helped by Cody! He was very helpful and informative. Never did i feel pressured. I would definitely recommend West Hills Chrysler to my friends and family!!

I first got a "Gascap" warning that was quickly followed by a "Check Engine" warning. When I arrived Krys Giles verified the reason for my service appointment. Krys then told me that we could run a diagnostic check at $130 or I could simply purchase a new gas cap and have the codes cleared. Krys said that the gas cap was the likely issue for a vapor loss code. Krys was 100% correct and saved me $130. This is one of the reasons I only bring my Jeep to West Hills!! Well Done!!

Bought a jeep and Mike was so helpful. Best Jeep ive ever drove. So happy with the purchase

My wife and I recently purchased a truck from west hills Chrysler, jeep and dodge. With a list of specifications i provided, the salesman had spent weeks looking for the perfect vehicle. When the truck had arrived on the lot, I received a phone call telling me that my dream car had arrived. I will definitely do business with west hills in the future and recommend friends and family. For outstanding service, Chad Bass is the salesman who will find for you what you want.

Great service experience is topped only by the excellent experience buying my cars there.

Morgan Campbell is extreamly helpful and found me the exact car I needed! She listened to every thing I wanted and got me a great car with payments in the price range I asked for. I highly recommend her for all your car buying needs!

My dude Cody hooked me up. By far the best experience to date. Cody was very knowledgeable in the car world and very understanding as I was a first time buyer. He treated me with respect and in no way shape or form tried to take advantage of my age and experience in life as I'm only 22 years old. There was absolutely no sale pressure with him unlike other experiences with different dealerships. Cody was very patient with me and checked in weekly until I was ready to buy. Like I said it was my first new car purchase and very great full I met him and did business with him. I definitely will be contacting Cody for future purchases and will recommend him to family and friends. Not to mention the greatest aspect about Cody is that he checks in you and about the vehicle you purchased once in awhile he definitely puts the effort in to make sure your complete satisfied and goes above and beyond.

We had a great experience with Reggie. Although we were not ready to purchase, we didn t feel pressured at all. He was super nice and knew the vehicle inside and out. Was great to work with someone who loves his job and enjoys people and is thoroughly knowledgeable about the products.

I have Never felt compelled to write a review for a dealership, however, this place is different than the rest. I knew exactly what I wanted, and found it at West Hills through a search of the Ram Truck Website. Since West Hills is long drive for me, I called my local dealer to see if they would do a dealer Trade and get the truck for me, but they were nowhere near what I wanted on my trade in. I called the dealership and somehow got Brett the GM on the phone. We chatted for a few minutes and I was given a price where you just shut up, get in your car ,and hope they are still open when you get there! With a deal over the phone that beats anything from Idaho, I was a bit nervous that I was going to run into a bunch of BS after driving 2 hours to get to their store. NOTHING COULD HAVE BEEN FARTHER FROM THE TRUTH! When I pulled in I was greeted by Moshi who I have never met, He was expecting me and standing right next to my new truck that he already had pulled out. I took my truck for a quick test drive, and yep, it s what I wanted so let s just sew this up. We went and grabbed some BBQ across the street while they were finalizing the DOCs and finance, and the whole time I was wondering when the Gimmicks and Glitches would arise. NOPE!! NO BS! Signed the papers, got in the new Truck and left. JUST AS AGREED UPON OVER THE PHONE.
A big thanks to Brett, Moshi, and the rest of the Crew at West Hills. My experience was FANTASTIC, and that is NO BS!

Cody Labre is one of the best sales reps that I have ever dealt with. I deal with sales people for a living and I can attest that he works for his customers. I leased 9 cars for my company, plus purchased a truck for myself and even brought in a friend to purchase a truck. That is how much I trust Cody.

Cody was super helpful! He took out the time to help me test drive cars and figure out what would best suit me. It took awhile cause I'm very picky. He was very helpful and patient and made the experience enjoyable. He's also knowledgeable of the vehicles. I'm definitely going back to him for my next vehicle. I would recommend him to all my friends and family.

I took my truck into west hills cjdr for a simple update to my 2016 ram 1500 eco diesel. After the truck was returned to me the info to my filters had been deleted. I tried for weeks to get ahold of the service manager to resolve the situation with out a call back or email. These guys are totally unprofessional. I will be taking my truck all the way to Tacoma from now on. I wish I could rate these guys lower.

An Honest dealership with a good selection and knowledgeable, helpful staff. We leased my Wife's Jeep from here and actually ended up with a better deal than they promised us when it came time to sign the paperwork. The ford dealership down the hill under the same ownership also returned my deposit in full with zero hassle when I changed my mind about a car I had an order on. We will be purchasing my wife's next car here.

Always great and professional service every time I've came in I also never have any doubts about any of the work they do on my Jeep.

Fantastic dealership..i do not have one bad thing to say ! They truely went out of their way exceeding my expectations and made car buying enjoyable instead of a headache and stress. THANKS !!!

Our single income family came into the dealership feeling like we would have to settle, and we came out feeling like kings!
From the moment we walked in we were welcomed by Chad, we had his full attention, he listened to what we wanted
and blew our expectations away! We know we will love our new car, and will gladly refer anyone to Chad and his team.

Reggie and the staff were amazing and super helpful. They know thier cars and will do the utmost to give you the best deal.

I had a good experience buying here, from the Internet Sales dpt to the finance desk. I don't like to spend time in dealerships as it can be a bit of time sink...I prefer to have negotiation done before hand and just come in and sign the paperwork then drive away. I realize that can be awkward on dealers as they think you're not serious, but it saves us both time.

They worked with me to get to where I wanted to be on price, which was important to me as I wanted to stay local. There was ZERO pressure to buy from them which was greatly appreciated...in fact when numbers were done, I was having some second thoughts on a new vehicle purchase at all, and they had no issues with it. After another days reflection with no questions asked by them, I came to the decision to proceed.

So a big thanks to the team for putting up with me. Love the truck, feel I got a good deal, and happy to have a local dealer for service and support which is important to me as well.

I highly recommend this dealer to anyone who wants a great experience when buying a car. The overall service from West Hills CJD was very impressive. I looked up a vehicle on the web-site prior to going and found the car that I was interested in. I called ahead of time, and when I got there Tyson already had the car waiting on my to test drive. He was even able to show me how to use all of the gadgets on the vehicle as well. The price and other financials was the easiest part about it all, when it was time to negotiate I got better than what I was asking for. And that is not it, when I came back the next day to pick up my car, I was surprised to here that they even worked hard over night and got me a better interest rate and a better deal. Wow! I would like to thank Mr. Tyson, and all of the staff over at West Hills CJD for helping find the perfect car and perfect deal for my family.

I recently purchased my 2008 Chevy Cobalt from west hills and i am madly in love with it. I went there in search of an affordable used car but wasn't quite sure what kind of car i wanted. My fiance and i have gone through Freddy Goret a few times before and i wouldn't ask for any other sales person. He is extremely amazing. he worked hard to find a car that suits me and my personality along with a car that I could afford with the money i make. He came up with a list of cars with great gas mileage, excellent condition and we came across a car that was recently traded in with only 9,000 miles on it. He rushed to preserve this car for me, kept in touch to let me know what the status was with the banks and let me know when the car was ready for pick up. When i went to pick it up, he showed me all the great features of the car. He will drive the entire lot looking for the perfect car for you and succeeds every time. He is completely honest, knowledgeable, and hard working. He treats his customers more like family and friends than just a customer. he will listen and give you his undivided attention. I am VERY satisfied with my experience at west hills and VERY happy with the service provided by Freddy. He made this car shopping thing a fun experience and I am most definitely going back. I definitely recommend everyone shop here and ask for Freddy if you want a most amazing experience finding the perfect car. Thank You Freddy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tells you they are going to run your credit once through one bank, but they ran it four time. I don t know if it s because this salesman was new starting in January, me and my wife are getting out gladiator through a dealership we can trust because these people lie to your face

I agree with many of the Service Department complaints, but I have to tell you that they have some new employees now.

Mike helped me at the service desk. After I expressed my concerns and made it very clear what my expectations were, he called me several times a day to give me status updates. Their service was far better than it has been in the past.

Hopefully this is a new trend for them.

The other positive feedback I have is for John McLaughlin in Sales Department.

I just bought a truck from here a couple weeks ago and John has "hands down" given me the best buying experience I have had in 20 years of car buying.

John deserves a pay raise and a promotion to Sales Manager.

Stay honest John. That is what makes you better.

I've heard so many great reviews on this dealership I had to go check it out for myself. I am so glad I did l, Cody holds up to his reputation, as does the company, he is an amazing sales man and gave me all my information I needed to get into a new vehicle ! Thanks Cody!

I have purchased a few vehicles from West Hills Jeep, and have gone to Dallas every time.. I have yet to be dissapointed! Dallas is thorough and honest, without being pushy like most sales people are. He has always worked out incredible deals for me, and is more than happy to spend the time doing so. I've found my car salesman for life!!!!

Shiesty liers. Sold me a maintenance service contract told me I could use at any dealer, which i specifically asked because i was moving from the area. Well when i tryed I couldn't it could be used at thier dealer. Then when caught in the lie, the denied ever saying that it could be used at another dealer. They are dishonest don't trust anything they say.

Thanks for always going above and beyond to help me with my vehicle purchases. Especially on the financing side, got me a way better rate than i expected and made the whole process easy. Make sure to check with them before making a purchase, you will be glad you did.

I'm not usually the type to write a review - but I had the most amazing experience buying my first car here - I just had to share! I talked to Morgan Campbell on the phone prior to visiting, telling her my concerns about buying my first car, what I wanted, needed and budgeted for. And let me just tell you... she went above and beyond all my expectations! I only had a few hours to shop while carless and we were signed and off the lot in less time than I had expected. I loved working with her - she literally made my first experience buying a car a great one (which tbh I wasn't expecting AT ALL)! She's super sweet, caring, attentive and will meet or exceed all your needs! I WOULD HIGHLY SUGGEST GOING TO HER IF YOU NEED A CAR - she is truly wonderful and a joy to work with (and in my professional opinion deserves a raise because I hate shopping and I was on a time crunch and budget). GO TO MORGAN.

This was my first time ever car shopping so I figured it would be a long and stressful process, but Cody LaBree made it a very easy experience! He wasn't pushy at all and listened to exactly what I wanted. I would recommended him to anyone looking for a car!

It was Charlie Brummett with West Hills Dealership who handled my recent car repair experience. My Dodge Caliber has some issues that were not all caught during the first visit. Charlie's expert communication kept me informed of every step. He answered my questions and when he did not know, he found out and got back to me promptly. Although it's never pleasant to pay for car repairs, excellent customer service made the experience less painful. I will return!

Initially went in for a 40$ oil change.... 3 days and 600 dollars later... When they say it's free for a car rental, look at the fine print. I didn't want to leave my boyfriends jeep without the 500$ tune up at 30,000 miles.. and I didn't want to be without a car for a few days either "Oh we cover a rental car" 500 (tune up) + 65$ later.... as well as a 35$ "sublet fee" I'm thinking I'll just stick to my oil changes from now on. Total came out to be 568. I understand taxes, but that didn't add up for .08 taxes. It was suppose to be done in a day, I wouldn't have cared if i wasnt paying 20$ a day for a rental car they said was free. They even tried calling me to keep it longer, said I was at my minimum allowance for break pads and it would cost an additional 289!? So disappointed in this place.

Avoid service at all cost here! The service center has had my car for a couple day short of a month after pressuring me to have my TCM replaced. The TCM acted up, only after getting my cars oil changed at the same facility! The very next day after getting it back!

After getting the part in after several weeks, they told me it would be several more weeks because the new part was bad. Guess Chrysler has terrible quality control on top of allowing their dealership to play games with their customers.

The service manager team fails to return calls and even has told me got a sticky note on my computer for ya. Honestly I just haven t went down there yet...

I d have been better off letting the kid down the street try to fix it, instead of using the service package they sold me.

Not only would I avoid the Westhills Service center, I d recommend avoiding the entire hustle wood auto group.

He could be a little taller, the jersey was amazing for the march madness sale. I liked his hair and he listened to what I had to say. Go see Cody LaBree!

Yesterday I went looking for a Honda and thanks to Jay Powers and Dallas Howell bought a 2014 Jeep Cherokee Trail Hawk instead. Jay and Dallas did a great job of not only turning me on to a great car, but giving me the best car buying experience I have ever had. Awesome!

The general manager had been most majestic beard I have ever seen in my life. Not only was his beard amazing he gave me a great deal and great service. Thanks for the free car wash!!

They charge for tire rotations. Over priced oil changes and they charge for tire rotations too. Go somewhere else for basic maintenance.

We took our Liberty in for a simple oil change. We had some concerns about our brakes. Their service department noted our front brakes were really worn. The next week we called David C and scheduled an appointment for front brakes. They did a great job!

UPDATE TO NEGATIVE 9/4 REVIEW:

On Wednesday 9/9 I was very pleasantly surprised when I was contacted by Mark the Service Manager at West Hills Dodge. He was unaware of the multiple repairs to my vehicle. Upon learning of what had occurred he immediately offered to reverse the charges of $346.00 from my second repair. My credit card account has been credited and I am very satisfied with West Hills Dodge's response to this issue. I felt that this was a very fair resolution and I would recommend West Hills Dodge.

Scott Wales
Allyn, WA

I have A 2003 ram 2500 which required air bag replacement. The plastic upper dash plastic was of poor quality from the factory according to ram websites so I bought a soft dash cover to keep Uv off and reduce glare. A few months after the bag replacement I performed my annual detailing removed the soft cover and found to my dismay that my dash was cracked in 6 places. I contacted the service manager who told me because of the length of time that he would not help me out and nobody on his staff would replace the cover without informing him. So he called me a liar to boot. I do not understand why West hills gets such a high rating as I go to them only when absolutely necessary and find that half the time there are problems. I also have a honda bought new from them which I also refuse to bring to them for a multitude of past problems. I used to work at a dealership so I understand when things are not right. The biggest problem is Westhills has a auto monoply under multiple brands.

Ask for Reggie. I bought 2 cars from him . He is respectful. He will give you the best deal possible.He is very knowledgeable on cars and will 100% get you the right car for you. I recommend asking for him when buying a car !

Cody was very helpful, knowledgabl and patient with me. He made sure I was completely happy with my purchase and has checked in even months after.

Thank You Adam for making our truck buying experience so easy and enjoyable. You were great to work with. We are so happy we found our 2011 Chevy 2500HD. We love the truck.
My wife and I had a great afternoon driving so many different trucks and finding the one that will suit our needs.

We look forward to working with you on our next car purchase.

Recently had my car serviced at West Hills CJD. Nathan was my service advisor and greeted me with a smile. I have always recieved friendly, professional service each time I have had my vehicle serviced. I was updated on the status of my vehicle via text which was very convenient and was also able to contact my service advisor thru text. I would reccommend West Hills CJD to my family and friends anytime. Great store, great environment and friendly people who are dedicated in making sure the customer comes first.

HP helped me, and I was very pleased with his service and professionalism. He was very friendly, straight forward and knowledgeable. He made me very comfortable with my purchase. I'd recommend him to anyone.

Had a fantastic experience and was helped quick, with friendly service and they kept in touch through the whole process! All the staff are great!

We had been shopping for a car all week when we finally visited West Hills Chrysler Jeep Dodge.We were worn out and frustrated at not finding what we wanted. Our salesman Justin helped us find the truck we wanted quickly . I was in a rush because I had work to get to in a few hours. They sped up the process for us, and I was able to be on time . Our salesman Justin didn't play any games with us like most dealerships do. The whole staff was very nice and mad for a wonderful experience. We are very happy with our new ride. I'll be sending my friends and family to West Hills.

An overall excellent experience. John Post in particular was very knowledgeable and handled everything very well. He stood out as a caring and well-mannered individual and saw to it that every need was met. The dealership was outstanding, well-kept and aesthetically pleasing. I recommend this entire group to anyone looking to buy a new car. Thank you John, and thank you West Hills, your help and service was very much appreciated!

West Hills JCD does a great job of looking after the customer. John Kielbasa is a superstar salesman and Mike in finance made it quick and easy, in fact, the entire sales staff are friendly make it a pleasure to shop there.

There was zero pressure from sales. Price was very fair and a great buying experience. Didnt have the car I wanted on lot so they searched other dealerships and got me exactly what I was looking for.

Made it easy to get in get the car I wanted. Great staff. Amazing options. Thanks for making my day easy.

Dallas was awesome he worked extremely hard and found me the perfect car for my price range and even the body type I wanted! Highly recommend this place and ask for Dallas

Very nice people. My problem came when they charged me 360$ for a bumper to bumper inspection and they said it was all good, but had to tell them to double check the power steering pump. And what would you know an hour later for labor they said it needed to replace. So not only did I have to tell them what to look for , I also had to pay them when it should have been covered in the original inspection.

Best experience I have ever had with a dealership. I had a problem with my truck and they got me in and fixed it.

Cody LaBree made buying my new PowerWagon a smooth, pleasurable experience. A complete professional.

We have purchased our last two cars from Dallas because he is honest, knowledge, and timely! Thank you Dallas for always providing the ultimate customer experience. It is so nice to have someone we know and trust in the business!

The experience at this car dealership was great. Cody was very good and knowledgeable. I definitely recommend this place.

Overall, one of my best car buying experiences. WIll Delaney sold us a good truck. Will was professional, courtesy and honest. The staff from reception to finance were great too. I asked to be in and out in three hours and I walked out in under two and half. Thanks to all the assisted me.

John was very friendly and accommodating and got me into the vehicle I wanted at the right price.

Usually I get poor service but Aaron was new for me and seemed to be fast and on top of everything. Great at keeping me in the loop. It would be better if they also had a cafe area. However each time I've been there I get to hear employees cursing, they do this right near customer seating area.

Went in to get an idea of what I wanted. Mackenzie did a great job showing me every vehicle on my list and helped narrow it down. They made the process smooth and answered all my questions to my satisfaction. I left feeling like a valued customer.

Morgan Campbell helped point me in the right direction when I had almost no idea what I was doing or looking for. After a very short time I was walking out of there with a nice corolla for a good price. Very good service

Edit
Have been back here 3 times for the same issue with my Dodge. Total cost of around $2400 so far. Just got done with yet another visit for the stalling, headlight issue I've been having. This is going to be an additional $380 so this brings the total up to $2700 since November 17.
Asked the service writer about the headlight issue and acknowledged he didn't look at it. That was one of the reasons for the visit. He messed around under the hood for a few minutes and it was agreed upon I would leave the car over the weekend to have it taken care of. Mind you this is an 08 avenger. Only 10 years old with 115,000 miles on it.
Originally have them 5 stars but have to redact that to 2 start.

I get fantastic customer service every time I go there but I'm not taking my car in for customer service, I need it fixed.

Absolutely the most respectable dealership I have ever been to , they help you with everything you need regardless if you have an appointment . They truly care about you leaving happy and satisfied, and they always ALWAYS do what they can to help! I will always recommend west hills dodge!

This place is amazing .... especially Cody he has helped not only me but also my best friend these guys work hard to get you into the car u love and with a great interest-rate the best experience I have ever had

I have been working with Jim in Service for my Pacifica for the past 3 years and Tristen just recently. When I was ready to trade in my Pacifica last month, I worked with Dallas in sales and he was wonderful! I have also ended up speaking with the service manager Mike and the GM Cody throughout my experience here and everyone has been helpful and has had great communication. I really feel appreciated as a customer here and they got me into an awesome new RAM!

John Kielbasa was my salesman and he was great I never really thought going in I would walk away with a brand new car he stayed and worked wonders I'm so happy with my 2017 jeep renagade I just want to say if you want something done dodge is the place to go and John Kielbasa is the man to see he is a really nice guy and very patient will be a dodge guy for life

John kielbasa, Cody, Jake and Bret have been amazing throughout the whole process of getting a new truck. We had some hurdles to overcome to say the least, and the 4 of them have gone above and beyond in getting my husband and I in a vehical. There was no detail to small that they were all willing to discuss and go over all options. They care about how they treat customers and it shows. They are all prompt with follow up calls and taking care of all our needs on the spot. We greatly appreciate all the wonderful help and support you have all given us. We highly recommend West Hills Dodge for all vehical needs!

Frank Jeffers always provides my family the best in customer service and knowledge about vehicles. Frank is willing to go the extra mile to make me a extremely happy customer. This is why I have purchased three vehicles from him. I trade in my cars every two years and will continue coming back to Frank. I have traveled all around the puget sound to try to find the best deal and I always come right back to Frank. Being a busy, single Mom, I don't have time to go look at cars that don's exsist or are damaged or misleading ads. I no longer have to waste time and gas or get frustraited with other dealerships due to Frank making it so easy for me.

I dont typically leave reviews, but after being insulted with an extremely low trade-in value for my vehicle, I chose just to walk away from even considering any deals with a Jeep with West Hills. I understand they use other websites to value vehicles and dont use KBB, but considering what they wanted to give me was less than half what KBB says the trade is for it, well I would rather drive to seattle and deal with someone else rather than being insulted again.

My car had a recall notice and Chrysler took care of it. The service by the individuals was excellent but it took Chrysler a month to get me in the door.

If I could give this a negative star I would. Bought the bumper to bumper warranty which they don't stand behind. And when they had my car they lost it. Went to pick it up and nobody seemed to know where my car was at. They won't fix my car and they lost it. These guys are horrible

Got Used car 23000$ Only had it for 2 month
In for headlights to fix comes back lights up the sky not the road, back to dealer to get fixed
Heater core broke under 2 month had to pay a part of it (750$) miscommunications, not returning phone calls, now the break light is on, figured it out is a loose contact on E break i can turn it off with my fingers moving the cable, definitely something they did when removed the middle console fixing the core, best part they will run test and if they think it s not there doing I end up with more $$$$$ paying, before I spend 1 penny there I do it my self with YouTube,

Our car buying experience was great.. Mike A. was our salesperson and he did a great job. He found me the exact car I wanted that happened to not be out in the lot!

My experience was great! John made every effort to get me what I wanted. The finance manager was able to find the discounts I was eligable for. I highly recommend this dealership! Very professional.

Great friendly and caring staff. They go out of their way to make dealing with buying a new car a great experience. Quality products.

I dont think i would have ever found a jeep if it wasn't for Mike! after my husband passed away I wanted something that I could pull a trailer with. Thanks to Mike, he found me the perfect jeep wrangler. i dont know why i didnt do this years ago!

Mike was a pleasure to work with and I will continue to do business with him when the opportunity presents itself! Thank you again!!

Horrible Experience once I paid for car. I had no issue buying the car. Sales person Cody Watts rocked! However, once I bought my car, the experience went down hill fast. Certain things needed to be done to my car and Cody told me someone would call me to set the apt. I waited almost 2 weeks.. no phone call, so I called them. Apt person wasn't available, so I left a message. Another week goes by, no return phone call, so I called again and left a message and again, no return phone call. Called again, no return phone call.
.Now it's been a month, No return phone call so I called up and said, we're going to deal with this now...so, finally I set up an apt. They said to show up and get a loaner car. Came to the appointment and guess what?? NO Apt on calendar and no loaner car available (after I drove for a hour to come here). They tell me to come back tomorrow. So I asked for my license plates since I got a call for that as well. They can't find the plates and they were exceptionally rude about the entire experice since I purchased the car. Cody was amazing but buying a vehicle isn't worth the headache and lazy service.. purchase somewhere in Seattle.

Dallas always makes buying a car good experience. Thank you for another positive car purchase.

We bought a used 2006 Dodge Ram and it had problems, which we knew about and decided to buy it, upon further driving and inspection, there is much more work that is needed and won t be drivable for a long time and will cost us thousands of dollars. The problem I am having is they didn t disclose these other issues. WE WERE RIPPED OFF. Don t buy a car from them ever!

We love Moshi. He is a caring, hard working man who listens and never applies any pressure. An excellent experience

Save yourself and your wallet, go to Tacoma. They actually care.

Terrible service all around. First with my wrangler for warranty repairs. I had to go back three times before the issue was "fixed" with my driver seat squeaking. It never was, I just gave up. The last time I picked it up they had the vehicle the entire day and forgot to plug in the seat belt sensor (to which I have issues with ever since they touched it). Wanted to over charge for every service ($400+ for differential fluid replacement?) Had my radio replaced under warranty and they messed up my dash/center console (bent the plastic) and they denied breaking the driver vent and would not replace.

Vowed I would never step into their place of business again.

Service people lie to you. Recently took a friend's vehicle in for service with an appointment to do a diagnostic. We had to because they purchased an extended warranty through them. Was told all day they were "working" on it. At closing they called that they needed the vehicle overnight because they didn't even get to it.

The sales person was great the finance guy, Brandon does not give good customer service. Not only does he not call back to tell you issues with financing, he was rude to me on the phone after I had to call him after waiting all morning and most of the afternoon. I'll not be sending anyone I know to that dealership and definitely not to Brandon in finance. I've been in customer service/sales for 18 years and never did I treat a customer like this.

Bait and swap is the game here. Disabled vet and Active beware. Verbal promises don't hold weight in this dealership. Over priced warranty with fine print. Did not see the scam, till after It broke down. Bad business and, poor resources for the Bremerton commuter. Disrespectful service staff. Buy better somewhere else.

These guys are about as close to perfect as you can expect in any customer-service related profession.

I bought a new jeep from them last year and, like some customers at any business, I experienced a few ups and downs; i.e. logistical frustrations, personality conflicts, etc. It's bound to happen at a business that employs 80+ people; no one's perfect.

With that being said; these guys are human and, ultimately, they care about you and your business. If it's possible to do right by a customer I believe that the dealership,, and Cody Edwards (general manager) spefically, is interested in making sure that's exactly what happens.

These guys offer a great experience, an excellent product, and real desire to exceed your expectations.

Give them that opportunity with the full knowledge that any bumps along the road - assuming there are any - will be ultimately handled in a manner that preserves the integrity of the customer/business relationship.

They have my business.