Jacob Thomle

Review of West Hills Jeep Chrysler Dodge

The service department is rather lacking in skill ...

The service department is rather lacking in skill and pride/ownership of work. I'm extremely disappointed in the quality of work. took our jeep patriot in for an oil change, as well as to have an oil leak and leaking cv joint boot looked at (under warranty). upon picking the car up today we were told that they couldnt see signs of an oil leak ( early stages of an oil leak are clearly visible from the front cover and oil pan joint) and that the cv joint boot was road grime so they cleaned it (The boot is still covered in grease and a clear streak visible on the back of the engine block which lines up perfectly with the boot).

we were also promised a complimentary wash, and even with the fact that they had the car all day and spent maybe 2 hours of labor on it, it still wasnt clean. The car not being clean is a minor thing in of itself and really not an issue. Although, added to the lack of attention to detail and lack of pride in something as simple as cleaning away grease in order to clearly inspect a component is absurd.

Prior to joining the service i was a technician for almost 6 years. I'm a GM certified technician and ase master certified. as a prior technician im ashamed of the quality of work at this service department.