Julia Todd

Review of West Hills Jeep Chrysler Dodge

Horrible Experience once I paid for car. I had no ...

Horrible Experience once I paid for car. I had no issue buying the car. Sales person Cody Watts rocked! However, once I bought my car, the experience went down hill fast. Certain things needed to be done to my car and Cody told me someone would call me to set the apt. I waited almost 2 weeks.. no phone call, so I called them. Apt person wasn't available, so I left a message. Another week goes by, no return phone call, so I called again and left a message and again, no return phone call. Called again, no return phone call.
.Now it's been a month, No return phone call so I called up and said, we're going to deal with this now...so, finally I set up an apt. They said to show up and get a loaner car. Came to the appointment and guess what?? NO Apt on calendar and no loaner car available (after I drove for a hour to come here). They tell me to come back tomorrow. So I asked for my license plates since I got a call for that as well. They can't find the plates and they were exceptionally rude about the entire experice since I purchased the car. Cody was amazing but buying a vehicle isn't worth the headache and lazy service.. purchase somewhere in Seattle.