VivaColombia Review

Their website doesn't let you print the boarding pass and gives you an error and at the airport they charge you big bucks for everything! Rip off airline, wouldn't use them again! Worse customer service ever!

DO NOT FLY! Scam scam scam
They will say it s a very low cost and then charge you USD for everything even to print boarding passes and then after paying over $200USD extra they did not allow me on the flight because of an extra carry on bag, I slept in the air port, had to buy another flight and was told I ll get no refund

10 charged for printing the boarding pass. Not indicated in advance.
The day before the flight was delayed by 45 minutes.

I've traveled so many times around the globe, but never ever meet such a worthless company. Ryanair and other "economic" airlines are so much better. I booked a Flex ticket (not economic) with included more luggage and fast check in. Didn't use the extra luggage anyway. I tried in 2 days to do the online check in...last time about 10 hrs before my departure time. The website didn't allow me because some technical problems. So in the fast check in, I had to pay 25 euro (75.000 peso) extra because I didn't do the web checking... Wortless. Never more. It's not about the money, just stupid

They are very compliments and that is good, but you can't go wrong with anything because they charge you until you laugh.

I checked in at viva air at Medellin airport. I bought luggage and system didn t show up. And they charge me extra bag + every single extra weight (1.7 kg = 2 kg). I want to speak to the manager there as he s the only one who can speak More

AVOID!

You need exit flight to be able to fly with them.

I was flying from Miami to Colombia.

At the airport in Colombia, they said I can't fly with them unless I buy a ticket out of the country.

No information about this in the checkout process.

Then horrible, rude support.

They refuse to refund the trip.

Will do chargeback request.

AVOID

They are thieves take promotions that are not valid, they also say that the groups are cheap and it is false

At the beginning the prices are very good but in the end it costs you more than the other companies. A 2:45 flight does not give you a glass of water.

It is economical, I have always had a positive experience.

They must improve customer service by phone

Bad experience in vivo is airline. They charged us the boarding pass without saying in any mail that it was necessary to print them. 60 thousand pesos. A fraud. Do not use this company anywhere in Colombia. Fatal service, fatal attention at the box office. They even treated a foreigner badly. That is the image of Colombia, of thieves and swindlers

Nevermind the low prices, the service is the worst I've ever seen.

The worst experience as a frequent traveler I am, they have damaged the purchase platforms on purpose to charge 2 and 3 times the tickets and nobody gives reason for the return of the money little seriousness, little professionalism, little airline but already file a lawsuit with the superintendence of industry and commerce we will see if they will continue to steal from users

" " I am at the airport now and the service of this company is terrible, I have tried 8 times to buy buy luggage and the website refused; when I paid double at the airport the purchase worked. More than 40 minutes trying and nobody has solved anything; neither supervision ..
And more, they charge 35 thousand pesos for not carrying the printed voucher. (35 thousand).
This company is criminal ..
Love Colombia, but I feel cheated and robbed by that company.
.
I will relate that every week until I receive a formal apology request.

If I could give -1000 stars I would give them. PESIMA attention to the public, they are irresponsible and "low cost" have nothing, make you lose your tickets and are not responsible. for them it is always the passenger's fault, they report absolutely nothing. CHEAP COMES OUT CARO SIRS. pay a little more on another airline and the difference will be huge

Terrible. Paid extra for 1 kilo, they made me wait until everybody got boarded to give me seat. Unpolite staff, terrible

good prices. It serves well I only recommend that you DO NOT make payments by reserving sites that they change at checkin.

WORST air travel experience of my life. Viva Air is incompetent, dishonest, and 100% unprofessional.

Even after I booked and paid for my Juliaca-Lima flight six weeks before traveling, I couldn't complete my booking online (passport no., emergency contact, etc.) until a few hours before departure. Also couldn't pay for "extras" like checked bag and seat assignment online in advance - Viva's ridiculous website wouldn't allow those routine functions. I tried at original booking AND after Viva inexplicably changed the flight time a couple of weeks before my trip.

Chaos continued @ Juliaca Airport, where a modest load of pax waited 40+ minutes to check in for the airline's ONLY flight. Why? Who knows. Maybe I should have asked the employee standing behind the counter doing NOTHING for the whole time a line of 40 got no closer to check-in. I guess the other agents were busy nickel-and-diming and verbally abusing pax whose carry-ons exceeded the size limit by 0.2 cm.

The overcrowded boarding area had no departure board, insufficient seating, and inadequate signage. Five minutes before published departure time, aircraft hadn't even arrived. By the time it did arrive (45 mins late), agents had made NO announcements. Nothing.

Boarding area was chaos, even though it was hardly understaffed. Agents were totally indifferent to my questions and complaints (I'm pretty sure they get a lot of complaints and thus have learned to dismiss them). The lack of communication and any semblance of order in lining pax up by boarding group is incomprehensible and unprofessional. An apology for the delay and disorder? Ha ha!!! These people don't give a flying f***.

Onboard product is what you'd expect from an LCC or ULCC (think Ryanair, Vueling, Spirit, or Allegiant, but utterly outrageous catering prices). In-flight experience is fine, given those low standards, but it doesn't make up for the absolutely horrible and stressful booking-checkin-boarding nightmare.



If anything positive has come from my AWFUL experience with Viva Air, the first thing would be that my Viva complaint is trivial compared to other posters' genuine horror stories. I feel bad for everyone else who has suffered so much worse @ Viva's greedy hands. The second is the conversation I had at the general info desk @ Lima airport. When I told her I had a complaint to file about Viva, she gave me a pained look and said Viva is the absolute WORST airline flying in S. America. She hears scores of complaints at her desk every week. We both had to laugh a little.

All the cheap is expensive and even twice, do not believe in promotions that make you or reservations, as these from time to time you change schedules and flights, you can lose your itineraries, hotel reservations and days of travel, they say that if you did not read the small letters when you make the reservations and that they can do what they want with you, the communication is complicated the suitcase is weighed and measured if you spend a few kilos or a centimeter they fine you and they tell you about malagana any service gold price when you're already about to leave including the reservation must be printed as they say, out of that make you go out and track shipments, think again if you are looking for low prices there are other better treatment and seriousness.

Terrible!! Thieves!! They did not let me enter the plane because I could not print my boarding card

Poor experience. Abusive fees and horrible service. It also keeps all information hidden to gain top of your misinformation.

Terrible airline, they argee with Donald Trumps family separations policies. As Viva Air intentionally separates family so they can charge you for wanting to change seats and sit with your family. $10 - $30 just to sit with your partner, child, family or friend! What a shame this airline is disgraceful! It is the most expensive airline in Colombia! There service is spitting in your face well bully you for more money. What an embrassment to the Colombia people. #realreviews

The Viva Air Service line is very bad, they have put me to wait in line up to an hour and a half !! So I do not recommend at all or call the line or travel on Viva Air.

You know all the stuff people hate about spirit airlines? Well this is Spirit Airlines on steroids. It's not good for the various ways they tack on fees.

just avoid it if you can.

Terrible airlines. It showed it's true colours on an International Flight!!! I had booked a flight from Medellin to Miami departing at 2:50 pm - however, the airline preponed the departure by 7 hours to 7:50 am. Check-in began at only 4:50 am and there was no option to check-in online for international flights. It was a nightmare - I had to reach the airport at night and sleep there given taking a taxi at 4 am would have been pretty risky in Medellin.

They were absolutely unapologetic and did not even inform me of the time change - I got to know when I tried to do a web check in 48 hours before. My bag was literally 4 cm higher than the luggage size and they charged me extra for it - despite arguing for 15 minutes..

At the last hour, they also decided to postpone the flight by an hour - as if they hadn't given enough grief earlier!! The seats were terribly small and had no option to recline. Given Colombia has probably the most beautiful women in the world, the air hostess and the crew was probably the worst looking I've seen on any airline in my life. Absolutely, avoid this airline. The announcements were only in Spanish despite it being an international flight to the US.

This airline is purposefully customer-friendly. Unique, for a company that offers a service. When you book tickets for a group, you are deliberately placed throughout the plane so that you are going to buy specific seats to sit next to each other. Even with (hand) luggage they are not going smoothly.

request the refund of 7 tickets on January 12 and you have not returned me your answer is always: For us it is a pleasure to help you. We understand your annoyance and we apologize for the inconvenience caused with the refund process, however it is not possible to provide an exact date for the deposit of the money, since this can be done at any time. We hope that the refund will be reflected very soon as it is still being processed. We wish to reiterate our interest in the reimbursement of money. If they ask me why I put 5 instead of 1, I think they really have very cheap tickets, if you understand how it works, it always works well, you do not have problems and people are kind, and it has given many people in Colombia ride for the first time by plane, but they honestly need to improve their internal processes for disbursements.

Worst airline ever. They charge you extra fee for your hand luggage if you have to push your bag in the fitting thing and it fits.

Excellent experience
unbeatable, I had 2 flights in 4 days with the company and both on time, without delays with the additional ones, everything in order and rule and they never bothered us, in fact we were on a premiere plane and super punctual

My experience was very good!
I had read lousy comments about the company, and how they charge for the ticket.
However, on its own website, for each route 3 different fares are specified, and they are CLEARLY detailed that they include and the conditions of each of the fares. Obviously, the price of the basic rate is much lower than the price of the premium rate. If one chooses the most complete fare the flight is not low cost, it is equated to one of Avianca.
But, it is still worth it and I do not consider that there is any deceit.

Very comfortable seats and service on board too.

Something that did not make me 100% satisfied is that they sat next to a passenger who was traveling with a large dog without a muzzle. Nobody asked me if I have an allergy or fear of dogs, if I agreed ... The dog was very nervous the whole flight.

The worst experience I have ever had with an airline. It is a cargo company, which carries passengers.

I DONT KNOW HOW THIS AIRLINE LEGALLY OPERATES! NO MATTER HOW CHEAP IT IS, DON T BOOK IT, YOU END UP PAYING MORE FOR LESS.
CONS:
1. Website is very scammy. It preselects additional services to charge you, which you can t unselect.
2. They change your flight times which has an impact on your travel plans.
3. They constantly ask you for additional information that you have provided.
4. No matter what, you likely can t print your boarding pass in advance so you are forced to pay at the airport (@36,000cop/person)
5. You are restricted to only one personal item of 10kg/person and it must be within the dimensions indicated for the lowest price. If you have anything extra (i.e.,purse) you will be charged, even after check in at the very last minute.
6. No free beverages or snacks on this airline. Everything is charged.

This airline is so stressful, there s no point in booking.

PRO:
The planes are clean, the plane gets you from point A-B, and the stewards are professional.

Scam, they charged us 30 for not having printed the boarding passes when they don t even have an app to use a digital boarding pass. This 2018, VivaColombia! It s more like Viva1998! Who has time to find a printer when on vacation? AVOID IF YOU CAN

The airline is good as long as you have clarity that it is a low cost line. You must make your own check in, print your ticket, carry 6kg luggage (which corresponds to a small backpack), otherwise you may get charged $ 33,000 if you do not check in, sometimes they are exaggerated, if you carry a backpack that exceeds the measures for 2cm charge you and that can cost you close to $ 80,000 ... the rules are clear on your website, so make sure that or you will have a very bad time ...

The assistance on land is appalling. Unfortunately I did not receive good attention from ground staff. They forced me to pass my belongings to a plastic bag and throw away my suitcase. The seats are not reclining. They charge everything on the plane, they don't give you a complimentary glass of water. I will not use their services again or recommend them to anyone. I understand why they receive a rating is 1 star. 0 stars is not possible.

Be advised for any tourists that are considering making the mistake of choosing this garbage pathetic airline to travel within colombia.... DONT!! STAY AWAY!!! BUT GOD FORBID YOU DO MAKE THE MISTAKE HERE IS WHAT TO EXPECT... 1) THEY TELL YOU BOARDING IS 45 minutes before departure BUT THATS A LIE. MAKE SURE YOU GET THERE ATLEAST ONE HOUR AND 10 minutes FOR BOARDING OTHERWISE THEY WILL CANCEL YOUR FLIGHT AND CHARGE YOU ALMOST THE SAME AMOUNT OF THE ORIGINAL COST OF THE TICKET ITSELF IF YOU WANT TO CHANGE IT TO A LATER FLIGHT.. 2). MAKE SURE YOU PRINT OUT YOUR BOARDING PASS BEFORE ARRIVING TO AIRPORT OTHERWISE THESE PATHETIC GRIMY SCAMMERS WILL CHARGE YOU 35,000 pesos to print one out for you!!! 3) VERY INCONSIDERATE ,RUDE , and unprofessional and BRAIN DEAD STAFF... THEY DONT LIFT A FINGER TO TRY AND ACCOMODATE YOU AT ALL.. THEY JUST POINT TO ANOTHER VIVA SCAM OFFICE TO GO TO AND ASK FOR HELP... YOU CAN GO WITH PRETTY MUCH ANY OTHER COLOMBIAN AIRLINE ... LATAM, Avianca COPA ... JUST NOT VIVA AIR...

Pure deception how cheap is expensive. For saving me 30,000 pesos compared to the same avianca intinerary.

They charged me 95,000 pesos for hand luggage for the little that comes out and not even because of overweight. Attached image of the suitcase already in the cabin and does not occupy any additional space. In short, they are sadistic starving people who abuse passengers who require service.

Additionally they do not give the option of hold baggage unless it is additional and costs 90,000 pesos.

You have to take the printed web check in online. Or they charge you 40,000 pesos at the box office for printing it.

More miserable ... it would be impossible.

In short, they sell you a stone candy.

First and last time I travel with that airline trash and the staff at the box office of the most impressive Bogota golden bogota !!

Date 05-12-2019 flight VH8266 !!

Terrible the experience that my family and I have had. Officials do not have the slightest idea of what service is. Despite the fact that we had bought 6 tickets and 2 of the family group could not travel (of course there is no refund of tickets) they demanded that we have to pay for 1 suitcase, using as argument the fact that the suitcases would have to be registered in the name of people who were not traveling. But the worst thing is the way they are addressed to the users of the company. They manifest their ignorance when trying to show that we are the clients that we need from them and therefore we must submit to how they want to handle the situation. I would never recommend this company.
Terrible experience we have had my family and myself. Despite we had purchased 6 tickets and 2 of our family members could not travel, they requested an extra charge for 1 luggage, according to them because the additional luggage was registered into the tickets of the family members that would not travel. But the worst is how they treat the customers. They express their ignorance believing that the customers are the ones who need them, therefore we have to be submitted to their will. I will NEVER EVER RECOMMEND THIS COMPANY TO ANY ONE.

It is the but company, unlike the rest of the Colombian airlines, the woman who attended me wanted to charge me up to the air or if I did not throw her bags, she told me, despite having paid extra luggage I do not recommend it is the worst company

AWFUL, awful airline. Never again! 10 dollars to print the boarding pass and they don't even warn you if you book with a booking site. And it was one of the thinnest boarding passes I've seen, at that! No complimentary water. Hidden fees everywhere. My LATAM experience was a million times better. The other passengers I talked to said the same thing: NEVER AGAIN!!

This airline is criminal, after u buy ticket. They charge for everything, $35 for me and my girl get 2 seats together! $90 for -1lbs over weight bag. If u fly regular, dont use this airline it wont be a good experience. If u trying to budget fly do not use this airline. If your have more then 6kg. Do not use this airline. If u cant print your boarding pass, do not use this airline. If u care about safty do not use this airline. If u flying last minute and this is your only option, don fly this airline. If you are a forienger do not use this airline, if u are Colombia do not use this airline. They only free thing Viva gives, to check to you bag so they can charge you for over baggage! There bag sizes are 10% smaller then regular carry on baggage sizes everyother airline offers. Do believe me, and thinki am just angry. Ok, go check their webpage. Lets hope I dont die :) Dont be crazy like me and put your life in these morons hands!

tried to charge me for my backpack being 1.5cm out - although completely underweight and this extra one centimeter being the metal frame not even the bulk of the backpack.

Lucky my suitcase was half empty so I ve put it inside it and even if it was bang on the right weight (19.6kg) with my backpack inside tried to charge me anyway as i didnt come to the counter already with it inside??

first time this happened after 1 month of flying around colombia.

Rude useless aggressive stuff. You think youd be saving money using them - but its a big fat lie!!!

whatever you do - dont fly with this hassling money hungry awful company!!!

The worst service !!! One understands that it is low-cost, but they abuse, the system does not work, the chairs are the most uncomfortable in which I have mounted.

Never again. It's worst a your luggage costs a lot. Better use avancia or latam or copa

Horrible amateurism. To avoid at all times. Don t care about clients at all. Lying, rude, ... An unseen total lack of any professionalism or client service. Worst ever.

Extra fees despite online boarding pass and unfriendly staff attempting to find ways to charge additional fees. Never again

The worst experience I have had with an airline in my life, they are complete scammers and communication with them is impossible. I think it is time for the Colombian government to take action on this matter and regulate these companies that only take advantage of an inefficient system to scam customers.

UNE COMPAGNIE DE MERDE!
THE WORTSE AIRLINE OF THE WORLD!
You pay you pay and when you think you paid for everything you pay again!

This is by far the worst experience I have had with an airline and I have been traveling frequently for years. First, we missed our flight because agent Tania Pimentel sent us to print our passes on board in an internet cafe as their equipment could not read those on our phones. We arrived 1:15 before our national flight and she informed us that we could have paid an additional fee to print them on site only when it was too late to do so. When it came to changing the flight, the agent Desirel Villa acted with a lack of professionalism when I asked him to call his supervisor. Plus, the price for the next flight was double what we paid for a round trip. Then, when we wanted to make our registration by internet, we had seats allocated completely opposite. After contacting their customer service, they informed us that we still had to pay an additional fee in order to choose them. This company only thinks of making money from all means and is by no means present for its customers. By far the worst customer service. I do not recommend anyone to do business with viva air. I will never pass this company before Avianca.

They confirm the reservation of tickets, they cancel it without notifying you, they do not respond to the contact email, to call it takes up to 2 hours to communicate with an advisor, they offer online chat attention but nobody ever connects to answer you. LOUD SERVICE, both to buy tickets and to communicate with them !!!

Completely dishonest, they target foreigners for additional hidden charges when you're about to board the plane. There cabin luggage policy is a joke, different to every other airline I've ever traveled with. Was charged nearly 70 for myself and partners bags, more than the flights cost. Avoid at all costs.

Unfortunately we had a bad experience with AirViva. Although we had paid for our luggage in advance and could prove it via recipt, the service staff Xavier Adlana and Sydney Serrano both working for Air Viva refused to check-in our luggage without additional payment of 135000 COP. Their explanation was that their system could not identify the payment. We kindly asked them to clarify this on their behalf but both stayed absolutely stubborn.
Any request for refund was ignored sofar.
Both service staffs were very unfriendly and were not willing to answer any further questions in english nor in spanish.

I will avoid this airline in future. It seems they have problems with their system and their staff.

Super delayed with the reimbursement say that for a month and already spent 3 months I write and call and tell me that it is almost pending and send one to wait more. I think a very unfulfilled airline.

I am very disappointed with this airline. The personal is extremely rude. During covid circumstances I had to fly to a place where covid test was needed. Before the flight I called to these airlines 3 times and even texted a letter about what type of a test I need to have, threw nose or threw blood is fine. They said any of them works. I was the last passenger to walk into the plane, with my blood test which apparently didn't work.. they didn't let me fly, talking super rude with me.. even when I had a prove of their airlines in a letter... lost my holidays...

If you read the conditions very well, your trip can be very enjoyable

I was on vh5735 from Santa marta to bogota today and the experience was terrible. I had to pay a small fee to carry my fishing rod on board the aircraft. The problem is that the security at the airport viewed it as a weapon, the treated me like I had done something wrong trying to get it on board. I was threatened and they tried to take it. I refused to allow that. When I went back to the counter they wouldn't refund my money and informed me that my only option was to pay an additional 120,000 pesos for another bag. They didn't take the fee I already payed out of it and they didn't care. Then when I went to go back through security they wouldn't let me through becasue I tried to get a "weapon" through before. So I returned to the counter and they said they couldn't get my bags for me. Leaving me stranded I santa marta with my bags on an airplane to bogota. Then magically everyone changed their mind and let me through. I feel as if it was an attempt at bribery and they were displeased when I didn't cooperate. I would like a refund.

Very bad attention. Of the row, 80% of passengers showed discomfort for one reason or another. The web checking is closed 2 hours before so you have to do it at the airport. The conditions of the suitcases are not clear, I had to leave my handbag at the airport even though it did not exceed the kilos. I would only choose this airline if traveling isa x return without luggage. The plane and the passenger experience are very uncomfortable

The worst airline I've tried and I've traveled a lot around the world. Fatal fatal fatality and I fall short. Very bad !!!!! I do not recommend it to anyone !!!!!!!

I booked with Viva Air from Medellin to Cartagena. So far, it was easy. I have not received a booking confirmation until today. My account was charged. My inquiries by mail were answered with text modules. Nobody reads what I wrote to them. I will probably have to book a new ticket with another company. This is fraud on the customer.

Poor airline to travel, you get scammed with flights, take a flight 4 months Before without stopovers and a week before on the return flight I change it day, with a stopover and taking 10 times more than before for the scale that was. And they never take charge,

Exspensive checked bags and only one carry on. I only had a backpack and a small lunch kit.

One of the worst airline i ever used!
Why?

1. They dont accept e-tickets in 2018?! you have to print it, since you can make the check in just 24h before the flight i had no chance to print it (im a tourist dont have a printer at my accommodation) so they forced me to pay penalty in the airport

2. After this they charged me cause my hand laguage was to big, even tho it was just 6kg and the limit is 10kg, sayung its size is bigger than the limit, i ve traveled 50 times with this laguage all around the world, never had problem, but they use different dimensions, and forced me to pay again extra

In the end cheap became expensive!

An airline consisting of its promise of service. They offer a low-cost flight and are very accomplished in taking you in a comfortable plane from one place to another (10 points on time). Already you decide whether to pay additional extra comforts such as choosing the chair, more suitcases or larger, preferential row, among others.

Cheap when you buy the ticket but be ready to multiply by 3 the cost at the airport. You cannot print the boarding pass on their website so they charge you for that. They have their own politic of luggage dimension, and they will make you pay to overpass of 1 cm. To finish, My flight had 3h30 late, they won't refund me. I have contacted them for months without any answers.

Good day! I mean that I will never use the Viva Air service again, because on March 8 they gave us lousy service. We missed the Med-Bog flight because we weren't allowed to board the plane with 20 minutes to go. On the boarding pass it says that the doors close in 15 minutes. At check-in we were checked and told to proceed to board, which we did. But the moment they reached the door, they closed it in front of our noses. That's why we lost an international flight from Bogota. Never again will I ever count on you, gentlemen Viva Colombia, I will always buy Avianca tickets !!!!

The worst airline I've ever used. The service is not courteous and tough. Seek to bite at exorbitant prices.
There is no doubt that I never used the services of the company again, and recommends that everyone do the same!

The worst experience, I wanted to make the trip of my life with this airline but resolved to be the worst experience that cost me tears. They canceled the flight, and they did not give me options, if I chose another flight for the same day (since they canceled it was my time) I had to cancel an excess, when when quoting the flights for that date and time that I was requesting, it was worth it. half of the investment, that is, it came out at 1,400.00 6 tickets and the initial purchase was for $ 2,160,000 almost double and they tell me that I must pay a surplus. On the contrary, it is you who should return the money of the difference and give me options since you canceled them.

I do not recommend this airline to anyone, better invest in one with a longer history and not like these usurers and thieves, who spoil their customers.

Painful attention. Contractors 2 play VIVAMAX and we feel separated at the end of the plane and they say they can not change it because it has been the system that assigned it and if we want changes we must pay. We already pay the most expensive tickets and still want to pay more. A fraud

If you know the policies and purchases with time, it can be a great experience

Faulty website made us booked the wrong dates. I thought it would be the fault of the passage from google flight to viva air website, or even my fault, though when we were at the counter of viva air at the airport, two other people had the same problem. Even more, when I tried to change the date of the flight on viva air website, the same problem occured!!! I couldn't even select the flight I wanted. That added to the fact that the price they were charging to change the dates were more expensive than a new flight ticket from a better company. Not to mention the customer service was arrogant. I don't recommend Viva Air.

Worst airline ever. I was 3 hours upfront. Waited an hour in line. Than told me that I had to buy another journey to proof I was leaving the country (70 dollars). After that they told me that they they just closed the baggage luggage (more than hour upfront) and I had to pay another 70 dollars. They are crooks and completely not helpful and waiting for me to miss cut off points so they could earn more money.
I walked away. Will never take this airline again and would people advise to think twice..

It is a deception and in the end one ends up paying more than expected. Very bad service !!

Terrible service. For the only thing that is good is to get money from people.

This airline is a real scam. Their web server wasn't working so we were not able to download our boarding passes. At the airport, they charged us 150$ US only to print them.

Worst airline you can fly with. They wouldn't print our boarding passes and made us miss our international flight. Good luck trying to get your refund! They are scammers with no customer service. Screw this airline.

The worst airline I know, they base their business on getting money at the expense of annoyance, starting they charge you for taking out the boarding pass, if you don't pay extra you make a queue of at least two hours to leave your luggage. Because so much, because they only have two reception points, they have so little staff that when you are in the queue of boarding, the people sneak everywhere .. When they already attend you and you are about to miss the flight, they charge 85000 if your bag It exceeds 1 centimeter even if it matches the weight, carry a purse or any extra item. As one is in a hurry it pays. They do not mind at all wasting time, and that their customers lose flights, here if they are thorough, they look to the impossible to charge extra. That is why it is common for airplanes to come out later, the attention on board is clearly based on the sale of products, the uncomfortable can seats with a joke table. It is a bit cheaper but in reality in this case cheap costs expensive. Appalling

I liked that they were met, I had no problems with them, attach the photos of the menu they have on the plane since it has to buy it, be careful with the chekin because if you do not print the board they have to pay for it, or if they exceed the baggage hand they also have to pay

SCAM!! The airline is just a fraud!! They would charge you so-called 'additional fee' which cost 39, 000 peso if you haven't done web checkin!! (this boarding pass is the worst and thinnest I have ever seen!) Is Viva air cheap?? No way! It cost me around USD 80 in total to fly from Medellin to Cartagena which was just a 45-minute flight! I have travelled to more than 30 countries in the world and Viva air is absolutely the worst! If viva air tries to be a successful low cost airline, please learn from Airasia. Thank Viva airline for ruining Colombia's impresssion!!