Roger Montes

Review of VivaColombia

Terrible the experience that my family and I have ...

Terrible the experience that my family and I have had. Officials do not have the slightest idea of what service is. Despite the fact that we had bought 6 tickets and 2 of the family group could not travel (of course there is no refund of tickets) they demanded that we have to pay for 1 suitcase, using as argument the fact that the suitcases would have to be registered in the name of people who were not traveling. But the worst thing is the way they are addressed to the users of the company. They manifest their ignorance when trying to show that we are the clients that we need from them and therefore we must submit to how they want to handle the situation. I would never recommend this company.
Terrible experience we have had my family and myself. Despite we had purchased 6 tickets and 2 of our family members could not travel, they requested an extra charge for 1 luggage, according to them because the additional luggage was registered into the tickets of the family members that would not travel. But the worst is how they treat the customers. They express their ignorance believing that the customers are the ones who need them, therefore we have to be submitted to their will. I will NEVER EVER RECOMMEND THIS COMPANY TO ANY ONE.