FTATF

Review of VivaColombia

I was on vh5735 from Santa marta to bogota today a...

I was on vh5735 from Santa marta to bogota today and the experience was terrible. I had to pay a small fee to carry my fishing rod on board the aircraft. The problem is that the security at the airport viewed it as a weapon, the treated me like I had done something wrong trying to get it on board. I was threatened and they tried to take it. I refused to allow that. When I went back to the counter they wouldn't refund my money and informed me that my only option was to pay an additional 120,000 pesos for another bag. They didn't take the fee I already payed out of it and they didn't care. Then when I went to go back through security they wouldn't let me through becasue I tried to get a "weapon" through before. So I returned to the counter and they said they couldn't get my bags for me. Leaving me stranded I santa marta with my bags on an airplane to bogota. Then magically everyone changed their mind and let me through. I feel as if it was an attempt at bribery and they were displeased when I didn't cooperate. I would like a refund.