The Roosevelt New Orleans, A Waldorf Astoria Hotel Reviews

Christmas decor is by far the best in NOLA. Some of the staff is a little smug but overall a great experience and the rooms are clean and spacious. Would love in-room coffee!

The Sazerac Bar is not to be missed. The ambiance is old world romantic. The cocktails and wines delicious. The staff will take you back to an era of courtesy and southern hospitality.

Beautiful historic hotel with a good restaurant and relaxing lounges.

Great hotel. Clean, classy, and convenient to Bourbon Street

Nice restaurant and 2 bars for enjoying yourself away from the crowds. Excellent wait staff and good food. One of the best cheese plates I ever had.

Ideal choice for your next stay in New Orleans. Great location, amazing service, perfect room, fantastic shower, and amazing staff. 100% recommend.

Beautiful area to spend a night around Christmas time with family. Wonderful amenities and even better service.

Went to New Orleans for my birthday with 2 friends and booked this hotel because I had walked through it on previous occasions. Because there were 3 of us, I booked a king suite with a king bed and a sofa bed in the living room. When I investigated it further, I found out there was no coffee maker in the room, nor was there a fridge. I found that strange as this is a high end hotel and we were in a suite! I was called by Danielle Hammett who was our assigned personal concierge. I explained my concerns and I also asked for 2 queen beds. She explained that there was only one suite that had queen beds and it was booked but she could move me to a deluxe king suite and that we would have a refrigerator and room service would bring us coffee every day. I was impressed and when we arrived the room was perfect. Thanks to Danielle our stay was great! We loved the hotel and the staff was very friendly. It was truly a wonderful birthday celebration. Also, the concierge Wayne Cody made some restaurant recommendations that everyone was happy with. We could walk almost everywhere and loved the location of the hotel. We also enjoyed the Sazarac Bar in the lobby, however our bartender there was the most sullen of all the staff we encountered. The pool area was very nice and the general ambience wonderful. Definitely worth staying at.

Fantastic experience from check in to check out. Spacious and well appointed king room that was exceptionally clean. The staff was friendly and very welcoming and accommodating. The Sazerac Bar is a great place to unwind. We'll definitely return for another stay.

The pizza place is worth the $$$ they charge. Srsbznz

Exquisite and regal atmosphere in a quaint New Orleans area.

Beautiful place. Large suites... some maintenance in the rooms would be nice.

Convenient location to the French Quarters. Old building but with lots of character, upscale features, friendly services (esp valet) and classy atmosphere. Will return to stay again.

If it's the holidays, the lobby has amazing holiday lights

Major Issues. Beautiful historic hotel. Staff and ADA issues.

Had drinks at the Sazerac bar. The bar is beautiful and a classic New Orleans stop, but over the years, the drinks have gotten outrageous in price. $17 for a Sazerac is borderline mad and stops you from getting a second or third.

I've spent a lot of time in New Orleans and stayed at A LOT of hotels. This is my new favorite hotel and set the bar by which I'll measure every other hotel. The Sazerac bar is fantastic. The staff is so friendly -- greeted my husband and me by name when we arrived. Before arriving, our personal concierge had emailed me to ask if we had any special requests and sent a list of restaurants within walking distance. Sadly, there wasn't time to visit the spa, but I indulged in room service more than once and it did not disappoint!

I ll start with the Cons.

The week that my party and I stayed at this place was definitely not the best.
- I understand that they just replaced the carpeting, but dang, no one vacuumed the entire week I was there.
- The Elevator was also down for a bit, but this was their sign...Not classy at all.
- There were dishes that someone left in the hallway that stayed there for about 3 days(probably longer, but I had checked out by then).
- The Spa does not open till 9am. Most people would have already started their day already. I guess it s partly my fault for not checking beforehand, but I thought It was safe to assume it d be open by 7am like the Wynn I stayed at in Vegas.
- The Front Desk Receptionist Lady, was absolutely not having it. No smile. Very judgmental attitude.



The Pros
- Close to my favorite Restaurant, The Ruby Slipper Cafe.
- Walking distance to Bourbon St
- The Fountain Lounge has exceptional customer service
- The Front Desk Managers were respectful and understanding.
- Beautiful Lobby

I've stayed at the Roosevelt many times, and I am always happy with the experience. This last time was no different. While the rooms and location are great, the service is what makes it exceptional. The small extra acts and gifts from the staff for our anniversary stay really helped make this a memorable experience and embody the Louisiana spirit of lagniappe.

The Sazerac bar was excellent. The cocktails were made very well, and the bar has a rich history (available to read in a binder behind the bar, with pictures and old menus!) Highly recommended if you're into cocktail history.

Horrible experience during Final Four College Basketball Tournament. Had so many things stolen by housekeepers that there is not enough space to list. Could not sleep due to handicap so I went outside to get some fresh air; called room service for a pot of coffee and they would not deliver to lobby, said that I needed to go to my room. No wonder they lost their 5 Star rating.

The hotel was beautiful inside, they had a lovely Christmas decor that people flocked to see. It's really close to the popular hot spots and everything is very walkable. The rooms poked really nice and the staff was very friendly.

Stayed elsewhere but we heard about the Christmas decorations at the Roosevelt from several people so we decided to check it out. Looks awesome

Don't bother staying here; as a three year diamond hhonors member, the service was abysmal. Definitely not what you would expect from a Hilton property let alone a Waldorf Astoria. Stayed for 7 nights, with a broken ice machine. If you've ever had a hang over before, you know how important ice can be. No issue right call room service/front desk... nope they never show up. Tried six different times and got ice twice. I spent 416,000 points and sadly I must say it's a waste. Stay at the Ritz it's across the street, not as glamorous of a lobby but judging my parents room to mine; it's nicer.

Had dinner at Domenica and it was actually pretty amazing.

Beautiful hotel. The Sazerac bar has the best Gin Fizz in New Orleans.

Good food, and awesome location in the middle of downtown

My friends and I visited The Roosevelt to check out the Sazerac bar. The staff was extremely kind and the drinks were delicious. No complaints, it's a great bar.

Wonderful guest services, spectacular facility. Would have liked to have a tub for soaking, but the pool had a hot tub so the shower was sufficient. There was no in-room kitchenette or coffee maker, but coffee service was available either through room service or complimentary "butler style" (read carafe & cups with the fixin's on a tray).

Two things that would have enhanced our stay:
-Our room was next to the main street, which got noisy in the wee hours. Tough after a long night... It might have been nice to have the option of a quiter location at check-in.
-We had a hard time catching housekeeping & turndown service due to our admittedly wonky schedule. A door hanger for "No Service" or "Service Please" and another for "Turn Down Please" or "No Turndown" would have let us take better advantage of these services.

Cody and Don at the concierge desk and Randy the doorman were particulary helpful and personable. Many thanks to them!

The in-house clubs/restaurants were very nice, but be careful not too let your eyes be bigger than your stomach! Some of the choices are VERY rich.

5 stars for staff.
5 stars for facility.
4.5 stars for our stay overall.

Beautiful, fantastic hotel. Amazing staff, wonderful facilities...

Wonderful historic hotel, at the entrance to the French Quarter.

It was beautiful but you couldn't enjoy any of the decorations bc it was so crowded and people were forcing you to keep moving forward. Panic attack city!

I visited the Roosevelt to view the Christmas decorations they put up every year. The sight is amazing!!!! The hotel is extraordinary and you will be pleased by the friendly staff. A must visit or stay during the holiday season!!

Went for a drink at the sazerac bar and had a sazerac. Great drink, deffenently a sipping drink. Nice atmosphere for a relaxing drink and to chat with friends and family

This is the best place ever. My husband took me here for our first ever vacation. Highly recommend it.

My room wasn't ready on time and when I was transferred to another room it was a lesser quality room with no view. The lobby was nice but that's about where the niceness ended. Room was very small but nice.

The walk through the lobby to the bar is pretty spectacular. The bar itself is a nice mix of classic and modern. The menu really highlights classics like the Ramos Gin Fizz and Sazerac which was created here.

Very Friendly Staff in all area's. Very accommodating. Plus it's a beautiful piece of Luxury Architecture!

Such a beautiful hotel. Hotel personnel are great and friendly.

Beautiful hotel, great service. Gym was hidden away through a winding back corrider, into a spa and after you exit the gift shop (joking on the last part). No coffee maker in the room?! Nice rooftop patio. I would recommend.

We met some friends for drinks at the Sazerac Bar in the lobby. The atmosphere and decor was very neat and classic.

It's an interesting older hotel, beautiful architecture and an odd design. It's what you expect from a Waldorf-Astoria, friendly helpful service but an overall cold atmosphere.

Christmas traditions, the lobby decorations are a must see every year! Thanks Roosevelt New Orleans!

Wonderful hotel stunningly decorated for the holidays.

I never understood the reasoning by giving Hotel's rating based off what they had to offer. My review is based on the price I paid and what I received. I paid about $250/night. I've stayed in numerous other 4 star hotels in Downtown New Orleans and in other cities and this hotel was the worst of them. The lobby is beautiful and ornate and the restaurant and lounge are fantastic but the pool is incredibly small while the area around the pool is gigantic. The staff was friendly and there wasn't much to complain about on the customer service front but when you pay $250 a night you expect your room to be worth the price. The room was smaller than my bedroom at home. It had been superficially renovated with some nice furniture and curtains but the room itself needed repairs/upgrades. The bathroom was incredibly small, and could not accommodate 2 people using the mirror/sink or the shower. The bathroom door didn't stay shut, the heating/ac did not work well, the tv was out dated and the remote was something from 10 years ago, the bed was incredibly uncomfortable and the in room fridge had something spilled in it which smelled terrible and made a mess.

Very disappointing. Does not need to be considered a 4.5 start hotel, at all.

Amazing Christmas decorations and beautiful lobby. The lobby definitely draws large crowds.

The epitome of class. LOVE the Roosevelt Bar next door for a wonderful people watching experience and silly bartenders

Like a step back in history. Beautiful old hotel in great shape! Would stay here every trip (if I could afford it!)

Very nice atmosphere, good food, Mezzanine had very cold temperature

The Christmas decorations here are always breathtaking, and the Sazerac bar is a must visit on a trip to the Big Easy. It can be quite noisy, but any drink can be taken anywhere on hotel grounds.

What a great Christmas break at an awesome hotel. Located a short walk from all forms of entertainment and shopping. The rooms are first class and very well decorated. There are 2 restaurants and a cafe onsite making it really easy for the nights we decided to stay in. The Christmas decor in the lobby draws crowds and is very beautiful. Bring a good camera for some amazing pictures.

Lovely Christmas decor. Bars are to crowded to get service.

The spa was a remarkable experience. The Christmas Decor was memorable.

Great hotel. Corner suite with aerial view of French Quarter. Lots of road noise, sirens etc, even on the 10th floor so bring some white noise. But well run with great staff.

We attended a wedding here . We didn't stay her, so I can only speak to the rest of this magnificent hotel. Absolutely gorgeous and the pictures don't do it justice!

Beautiful hotel with historic decor, very cool place to visit.

Stayed here as part of a group over Halloween and overall, was quite impressed by the hotel - though found the service to be a bit lacking. It s definitely got the bones of a old-style, high-end hotel and with relatively low rates (especially for a Waldorf-Astoria). Rooms are well-decorated, though bathrooms are a bit small in some rooms. It s nice they have a pool, but it felt a little dead when we were there (though I guess it was off season). Lobby and restaurants/bars are great.

The rooms, the decor, the everything was immaculate. Marble floors everywhere, and detailed mosaics. The beauty was second only to the most incredible staff which made the stay memorable. Truly and experience, don't pass it up!

premier place to stay in new orleans. this is an older hotel but does not disappoint. they really jazz the place up for the holidays. it is a must see for christmas as they go crazy with decorations....stop by and you will never forget what christmas is supposed to look like..

Beautiful historical hotel. I hope to stay there again.

BEST HOTEL! Randy the doorman is so nice and helpful! The food is delicious, honestly they have the best beignets in town. Internet really good, the beds so comfortable and each room is so beautifully decorated. Will return.

Great hotel - however, if it's Mardi Gras just know that you cannot get access to your hotel if you are away from the area. They block the streets and make it difficult to get to the hotel and the cabs refuse you service. You need to be prepared to walk and in some instances long distances.

Very nice place great restraints and centrally located. Staff was super engaged and ready to help at any point! Domenca has a great selection of everything and the food is stellar!!!

The location is superb! The staff is wonderful! The only problem is the guest rooms are extremely small.

It seems s of nothing is ever wrong with this hotel