The Philadelphia Contributionship Reviews

The Philadelphia Contributionship home insurance has done an excellent job in helping me out to repair the damage brought by the water in my basement. They are reliable, put their words into actions, & no hesitance to help their customers. I recommend The Philadelphia Contributionship to any homeowners!

I must acknowledge the professionalism and expertise of Joshua D. Kraft, Field Claim Representative III in handling my recent homeowners claim. My initial challenge was going through the insurer (Chubb) of the negligent 3rd party delivery company who caused the water damage at my home while alerting Joshua of the claim (7/22/20). It is most satisfying to be treated the way my company treats its client. Joshua is an tremendous asset to your organization.

Tony Liberatore,
President of Special Risk Insurance Services, Inc.

Terrible...just terrible. Their customer service is the worst I have ever dealt with. It s always call someone else. They never take accountability. I was promised payment for a claim and was told to wait 2 weeks only to call back and for them to tell me that I wasn t receiving a check?! Their response? Sorry we can talk to the individual who said this but we can t pay you. I m mad that I ve been paying them for years. From what I can see others are saying the same. Liars and scammers please stay away!!

I can t say enough great things about how my claim was handled. I dealt with Sean for a hail damage roof claim. I had a prompt adjuster s estimate, a prompt check in my hands and a check in the way for the rest of the repairs. Thanks again! Tyler Colodonato

They cancelled my policy without telling me. What a terrible company, and judging by these reviews I m glad I m no longer a customer. Don t waste your time or money.

You should allow E-check payments using a customer's Checking account & routing number for one time payments like you do for credit cards. That way the insurance company would not be charged a credit card transaction fee each time a customer makes a payment... The insurance company could save approx 3% on every transaction. I know this would work because that's how I pay my property taxes! Maybe you should move into the 21st century and move away from the days of paper checks and money orders... You should send Email reminders when payment is due to help prevent late or missed payments! Just a thought...

Karen was awesome. Had the unfortunate experience of having to place a claim and Karen guided me through the whole process. I should be receiving my claims check any day now. When I invest into insurance company, I want to know that they will stand behind me and their promise. Philadelphia Contributionship did just that.

Horrible company refused to approve an small children's above ground pool even with a safety fence around it. You would think in the middle of a pandemic when families are being asked to stay at home they would be more thoughtful but instead were threatening and intrusive. I would NEVER recommend them.

Simply put, unprofessional and unethical insurance company. Multiple folks validated significant roof damage. Schedules didn't allow for our roofer to be present with the adjuster, came back with $500 in payment for a job of a minimum $4,000. Stay away, so disappointing

I've been with this company for a few years already for my home insurance. I don't contact them much. But not satisfied with this company. My wife recently had a legal name change and I called the company's office for help and they refused to help and asked me to contact my agent. I emailed them previously for the same matter and never got any response. Ridiculous customer service. I guess they are just happy to collect money.

We had a heartbreaking builders incompetence nightmare of the stonework on our home. This company came out and looked over the entire front of our home and a week later we were told we were covered completely. Our check is being mailed out already and we can have our beautiful home once again look beautiful but done correctly. We were overjoyed to hear that they wanted to fix our home, and so quickly!!! They were courteous and response time to any emails were immediate! If you need insurance on a home you are purchasing or want to change your insurance, make sure you contact Philadelphia Contributionship!
Wendy & Keith

I had a house fire in January 3, 2020. The agent did send a check out for being put out of my home on January 8th, 2020. Since then I have submitted receipts for what was purchased. I have actual cost value. SO i sent the receipts in so I can get the remainder back. I have an extremely hard time getting the checks. My contractor said my damage was $220,000 and they had to wait a month to get $110,000 just to start the job. Now they are almost completed and still have not sent out another payment. The mortgage company is even calling me and asking me if another check has been mailed out for the contractor. Being they have to put it in escrow.
On my personal belongings I was told we will make this as painless as possible. THAT IS NOT THE CASE! I have 3 children, a dog, and a husband who travels. We went a month with out our pet. Then we got a rental house. I have to call the insurance adjuster and ask where everyone's money is and try to stay on top of them as well as the contractor. The first company who came out was DRS and this is the company my insurance adjuster said to call. They were a complete joke.

We will be moving into our house this weekend with no kitchen. The house we were renting sold. So I started to buy everything we need. I sent in over $18,000 in receipts and some of that is fully reimbursements and the rest is getting the actual cost back. The adjuster had me make a spread sheet with everything that was lost and put the cost to replace it. Then sent me some money and I asked for the break down so I knew if I was getting the right amount back or not. Still haven't received that either.
I have sent my adjuster emails after emails and what I get is you should have your check next week. It has been 4 weeks that I should of had some sort of check. Now that I spent all the money they sent me plus some I have to get a washer and dryer lower quality then what I had. because of waiting for the money. I emailed the adjuster yesterday and he said Ill call you tomorrow to go over what is owed to you. So I guess he has yet to put the request to make a check out to me yet. It's always the same thing you will have a check next week. I should not have to keep on them to do their jobs. Also Philadelphia does not do direct deposit so you have to wait a week or two to even get your money.

I would love to have a detail list of what they paid out and have what I sent in paid out to me. It's so hard to do this and work full time with a family. Once everything is all said and done I will update my review and we will see if anything has changed. I also have all the emails to back my complaint.

We changed Insurance at the suggestion of our agent, when we discussed the high rate we were paying. He told us Philadelphia contributionship had a better rate and was a good company. What a mistake! We have hail damage to our roof. We had 3 different roofing companies look at our roof, and tell us there is damage. (Our neighbors all have damage as well. Their insurance companies have taken care of their roof damage). Philadelphia Contributionship sent their representative to assess the damage of our roof. We were told there is no damage! We still fighting this claim. Do yourself a favor, do not waste your money on this company.

My contact, Sean, was incredibly helpful from the moment I filed my claim. He made the whole process hassle free and responded quickly whenever I had a question. I feel confident that I'll be taken care of with Sean and The Philadelphia Contributionship. Many thanks!

Was calling about the hail damage of my house. Was waiting for over a year to get the adjuster to check on the damage. Never calling back, they closed the claim without letting me know. Never got back from them with the payment. Not responding to the contractors and cannot move with the repairs of the house damage. The worst ever insurance company!!!

I had a claim at an investment property I own. It was my first claim with Philadelphia Contributionship and I couldn't be more happy with everything from start to finish. The adjustor was friendly, competent and communicative. They timely sent out the reimbursement check and kept in touch as things progressed. I want to switch all my properties to them for coverage, solely based on this experience!

These people did an excellent job for me. If you have trouble with an insurance company you probably did not follow the rules.

They got my house cleaned up within hours of the loss and helped me get the place dried out. Then they coached me through the process of getting estimates and repairs.

They were fair, very thorough and paid my claim promptly.

My agent was responsive and explained what I need to be aware of. And he promptly rectified the situation and sent me what I needed to get things done.

This was one of the best experiences I have ever had.
The claim process was handled quickly and professionally.
I would compliment everyone who was involved and recommend
this company to everyone.

easy breezy. I spoke with a woman named Karen. she is amazing. PROMPT SERVICE. now if all insurance companies were like this!

I got the policy, they beat prices.. then canceled the policy after they got my money. Just like the other gentlemen in reviews. Most companies have standards to what they call uneven pavement, these people are loose about it. It can be less then half inch and thats enough, it could be your neighbors slab that is off; DONT MATTER.... Then youre required to get a letter from the neighbor?? For instance allstate says 3 inches Institutes a trip hazard. This company seems tougher then the norm to satisfy.

Great Experience to date - rates are right and I haven't had any issues with customer service. Always treated right.

I recently made a claim at my rental property. I dealt with Sean and he was absolutely amazing. My claim was processed immediately with very prompt payments.

I can't thank them enough for the way that they handled our claim!

We have never filed a homeowners claim before in our years of owning our home.
Our adjuster, Jason Criswell was very understanding, professional and actually took time to explain the process, payments and answered all questions that we had.
Highly recommend this company! Customer service is number one with Philadelphia Contributorship!
Thanks again!
John and Anne Whelan

Thank you Philadelphia Contributionship for your fast action on my roof now we have a new roof and we are ready for winter thank you again great fast and very professional service

I am thoroughly impressed with Philadelphia Contributionship! Fast response to get our claim processed and rolling during a time of hardship and challenges with the damage to our home. Reimbursement for damages was very quick and painless. I would give 10 Stars if I could

In August, at age 79, we bought our dream house. In October we learned the sewer system was comletely destroyed and a sinkhole had formed under our house. We had only had our insurance with the Philadelphia Contributionship for 2 months when this happened. I checked our coverage with Karen M. Sitzenstock and learned we had line coverage. She quickly went to work on our claim and we received a check for the full amount of our coverage. For a small company, this one has a lot of heart and good business ethics. I will certainly be renewing with them.

The Philadelphia Contributionship made a very stressful and difficult situation a lot easier and more manageable with their fast response. We were able to limit the damage and move quickly to repairing the problem. They were prompt and efficient. I would certainly recommend.

Best & oldest continually owned insurance company founded by Ben Franklin himself.

Worst insurance company ever. I had to file a claim in November 2018 due to snow damage to the awning of my home (it fell down and was hanging in front of my front door blocking entry to/from the house). When I called to file the claim, I had to speak with Karen. She was rude, aggressive, arrogant, and nasty. I was rushed off the phone and she would not let me tell any details of what was happening, or let me ask any questions. She did not send someone out immediately to inspect even though it was HANGING IN FRONT OF MY HOUSE. So, I was running my 2 year old child underneath the awning to and from my car every day how dangerous! It took about 6 days for her to have the contractor contact me to SCHEDULE an inspection. The receptionist from the contractor was the nicest part of this whole process! She answered all the questions that Karen refused to answer (even though this wasn t her job). I had already had my own contractor come out and estimate cost to replace (I live in a double home and my neighbor had already been PAID for his claim through Allstate at this point) and Karen refused to accept that estimate. I attempted to contact Karen multiple times over the next few days, as she was not following up about claim status. She did not return my calls, so I decided to log into their website to check my claim and find that it says claim closed . When I finally got her on the phone, she tells me that they are not paying to replace the awning, just to fix it and had sent me a check for a fraction of what it was going to cost .. The entire awning was crinkled, broken, and in bent in about 100 places NOT REPAIRABLE. I then had to speak with the supervisor because she would not listen to anything I was saying. Paul was more tolerable to deal with, but still not great. He never once gave me any explanation as to why Karen was so abrupt and not willing to be supportive throughout this process. I have since contacted my insurance broker to look for a new insurance. No wonder they have terrible reviews! Use any company but this one they are crooks.

If I could do 0 stars I would, absolutly the worst company ever, everyone I deal with is no help what so ever, I'm still out of my house right now. Because the agent won't answer any calls from me and the contractor,...

Be very wary about doing business with this company. They got me a renter's insurance policy at a good rate but boyyy did I struggle to cancel this policy after almost a year. Their agent that I worked with is Robbins Insurance & Financial Services in Willow Grove, PA.

I called them soooo many times, no one answered and I left messages telling them to cancel. I missed their call a couple of times and called them back and left messages again telling them to cancel.

I finally got a hold of someone there who told me the policy will be canceled.

Fast forward, 3 weeks or so later, I just got a letter saying my policy will be canceled for non-payment. Not only are these unprofessional people supposed to have refunded me some money if they had canceled 2 months before expiry, they have the guts to tell me 3 weeks after a supposed cancelation that my policy will be canceled due to no payment.

Very unprofessional and fraudulent business practices. Something as simple as canceling a policy can be a nightmare!!!

I would like to thank Nick Hayes for making this easiest process for filing claim I ever had to file the guy was extremely responsive and followed with me every step of the way. Truly a genuine person and great employee of this Company. If your not hiring more people like him I don t know what your doing. Exceeded expectations!!

I had a power surge that destroyed several costly appliances and my garage door opener. They came out quickly to access the damage and cut me a check for fait value of the damages including the cost of an electrician. It was fast and fair, the way insurance should be but not what you always expect. Very happy.

I've had this Ins for the Last 4 yrs. Every time I have to speak with the Claims Adjuster Karen Shes Rude, hard to get ahold, and doesn't know what she's really doing!

Had an excellent claim experience-- inspector was able to meet me within 48 hours and claim was processed within the week. Definitely exceeded my expectations. Shout-out to my claim rep Sean Rau! Timely and professional.

This company is awful. They don t even have their own claims adjusters so the service is horrible. Don t fall for their low price. Just like anything else, you get what you pay for. Go with Erie Insurance every single time over these guys Erie has the best service around it s not even comparable.

Terrible customer service. People are laughing as they deny covered service. Rude in both phone and email correspondence, and dishonest overall. I would not recommend this company. It is highly likely you could have something happen and be left stranded to pay thousands on your own. Thank you for reading and best wishes. See attached evidence. They are worthless
-Sean

I am beyond frustrated with Philadelphia Contributionship and Mark1 restoration.

This started in May after the storm when we had our roof evaluated by a local trusted roofer because of the large amount of storm damage that occurred to most homes in our neighborhood as well as the surrounding area. It was determined by the certified hail specialist that the roof indeed has damage caused by hail including on the soft metal ridge vent as well as the flashing.

I made a claim and I was told that a representative from Mark1 Restoration would be out. Within 2 weeks they were out. I made multiple followup calls to Philadelphia Contributionship in July and August after not hearing anything. Several people were on vacation during these attempts including Todd and his boss.

My first return call was from Mark1 Restoration offices asking what I needed and if I wanted to schedule the roof replacement. I was confused as to why my return call was coming from them and not the insurance company. I told her I was still waiting to hear back from the insurance company.

It was finally determined that the restoration company dropped the ball and never reported back to the insurance company, apparently the employee that did the evaluation was no longer with the company. In my opinion Philadelphia Contributionship also dropped the ball by not following up on an outstanding claim for MONTHS!

I was eventually contacted by Mark Rosier from Mark1 restoration who said he would be out in 4 days. It rained, he said he would then be out later in the week. 1 month...not week....1 MONTH after he initially made contact with me and 5 Months after I filed the claim he finally showed up and inspected the roof.

He later reported to the insurance company in an email saying no damage had occurred and then telling Todd from PC Attached is the Hail inspection report with photos for the Michael and Jylana Thomas claim in Glen Rock for your review. Please feel free to contact me with any questions. I am sure this will be an uphill battle with this homeowner because 3 of his neighbors received new roofs.

Since then over 12 roofs have been replaced in the neighborhood including directly across the street and right next to me...all insurance approved claims due to the storm that did so much damage to the area.

I had the roofer come out again after the initial decline and do additional plotting. He again showed the soft metal damage, the hail dimples, etc. in great detail.

I find it interesting that the insurance company and restoration company is saying the issue is because my roof is a 16 to 17 year old roof when the home is only 14 years old at time of inspection, that doesn't add up.

So it looks like Mark Rosier was correct, but in this case it has been an uphill battle for me as the client not the insurance company. I am sitting here over 7 months after filing a claim and getting declined not because of my timeline but because of a poorly managed branch of Mark1 restoration company and an insurance company that continuously dropped the ball, didn't follow up on my claim, and drug this out for a very extended period of time.

Incredible kindness and genuine willingness to be helpful. Chris was extraordinarily patient in helping me navigate my claim. He saw to it that I got every penny of insurance money that was due...and I got it within days. I can say the experience was a pleasant one and I never could have expected that a fire could be a pleasant experience! I have never made a claim before, and I hope I never have to again, but I do know that I will be forever grateful to Chris and a devoted insured at Philadelphia Contributionship.

What can I say about The Philadelphia Contributionship....
They're a bunch of crooks! When I purchased my home, I signed up with them and everything was fine until mother nature decided to strike and it was a big hassle from there. I've left numerous messages with Frances to reach out to me regarding my insurance and no one reach out to me not once! I finally took a ride to the insurance company to find out that they are dismissing my house insurance because I'm considered a liability risk! No notice and no phone call! So let me get this straight, a tree falls on my deck and my insurance is refusing to give me insurance now because of mother nature's act?! What type of bulsh*t is this?! What am I paying insurance for? So they find another insurance that accepted me and had me pay almost $2000 to then received a letter in the mail stating that by 11/18 they're canceling my insurance?? Where the hell is the money that I just paid On Sept? These people are crooks! They'll take your money and then tell you basically you better not have any incidents with your home or we'll cut you off and keep your money! I will be taking further action and I would not recommend anyone purchasing home owners insurance with The Philadelphia Contribtionship!

We had water damage in our bathroom. Called and an adjuster was here in a few days. He surveyed the damage and we had a check within 15 days with a breakdown of everything covered and the amounts. There is depreciation deducted but once we get our receipts together, they credit back the depreciation. Very good experience.

Have a renters insurance policy that has been perfect. Great pricing and great service from my agent. Smooth sailing

I filed a claim for hail damage. At the beginning the experience was quite frustrating because I was assigned an adjuster out of Philly instead of one near me in Pittsburgh. The communication was very poor and while my neighbors were getting checks within a week I couldn't even get an estimate done!

After complaining to my insurance broker, he requested a change in adjuster. That's when I got Jason P. Gant. Day and Night experience. Jason jumped on my claim immediately and was extremely responsive and kept communications clear and concise. I really enjoyed his serviceable approach and the education he offered through the process.

While my initial review would have granted no more than 1 star, Jason truly made a difference.

After comparing this insurance company to that of some of my neighbor's; I'd say their product is much superior. And, if you get someone like Jason, I'd say that makes it a top tier Company.

I had a great experience with TPC when I had a claim on my rental property. They promptly called me about sending someone for Emergency Services and handled paying the claim promptly as well. Plus their rates are really great!

I would highly recommend The Philadelphia Contributionship to anyone looking for a very reasonable price and excellent Custom Relations. If i could give Karen more stars, i definetley would.

The reason I am writing this is to tell you how
pleased I am with Karen Sitzenstock, she has been so wonderful in handling
my case. This is the first time that I have ever put in a claim for any type
of insurance, and Karen was so kind and understanding. I wasn't sure what to
expect, but the fashion that Karen answered my questions and concerns, and
the timely fashion in the way she responded to my emails was beyond my
expectations. I am sure that you know that dealing with damage to your home
is quite stressful, Karen went out of her way to make us feel comfortable
and relieved at the same time. I am kinda in the Customer Service business
myself, and I always try to do my best in helping clients out, that's why I
wanted to point out how exceptional Karen was in dealing with our
situation.

I know that people like Karen, work very hard for their clients, and again I
cannot thank her and your company enough, for trying to help us in a time of
need. It really helped my wife and I out, she actually relieved a lot of
stress and pressure that we have had to deal with financially.

I just wanted to let you know that you have a great employee in Karen.

My experience with the Philadelphia Contributionship was awesome. Michael Contourso handled everything quickly and promptly. This company took care of everything with no problem.

Great service. Very professional and responsive. Kept me informed during the whole process. Very easy to reach and responsive to questions. Definitely keeping them for Home Insurance and would recommend.

Worst insurance company ever, took months to tell us no for our flooded basement. We had two claims in. Again nothing so far on our claims on where we stand 2 months of waiting.. Customer service is aggressive and rude.

Do not use this company for it's slow processing.

I currently have an open claim for smoke damage to my property that was filed on February 20th, 2019. To date, the claim has not been paid. I spoke to my adjuster from (TPC) Dan Green about 3 weeks ago. He said that he was sending his estimate out that week and never did. I just recently spoke to Dan Green 5/28/19 again who still at this point, has not sent his estimate to my adjuster. I have been with The Philadelphia Contributionship for over 12years. I filed one claim about 2years ago prior to for another matter and was denied. As a customer, I am very dissatisfied and have come to the conclusion that this is an act of Bad Faith. I would like to speak to someone can bring swift closure to what absolutely makes no since to me and here's the kicker, the house that caused damage to my property, their insurance company State farms has already paid out their claim and started the rebuilding.

It s very disheartening when you start reading reviews and everything seems to familiar to the experience you ve had with this company. I was just advised that my claim was denied and the reason for denial could not be explained to me Because Joseph was running late for a 12pm meeting and it would take to long. I have read my policy and have had conversations with the broker about it and I was confident the claim would be covered. Now to wait a week to receive a letter explaining why it was denied.

Terrible customer service, rushed me off the phone and advised me that I knew best of what happened to my wall! Yes you re right! What I explained to the first adjuster is what happened!

Today a car with the Philadelphia Contributionship name and logo on the side swerved into my lane on the highway (95) almost hitting me at a high rate of speed. They were trying to change lanes quickly without looking and without using a turn signal. Literally almost ran into my car. I had to quickly react, and swerve out of the way which almost made me hit a car on the other side of me. This was scary, stressful and dangerous. It all could have been incredibly terrible and a lot of people could have been hurt, all because this driver was not taking very basic precautions while driving on the highway. SLOW DOWN, PAY ATTENTION and try to care about not putting people in danger. I know the license plate number if the company wishes to reach out to me.

I have never seen anyone so unprofessional in my life, I called to see if I can get discount on certain things and he doesn't call you back.
It's been 3days and when I called today he asks me the same questions. Business is not supposed to be handled like this! I could go on look elsewhere I am!!!!!

Awful. Sure, they didn't pay my claim... but taking 2 weeks to find out they wouldn't pay a claim due to a "clause" is ridiculous. Two weeks of water in my house with a pregnant wife... thanks a bunch.

I have nothing but great things to say about this insurance company! Dan Green is a wonderful agent. He was professional, friendly and fair. He walked us through the entire process after a sewage pipe burst in our finished basement destroying my children's play room. The day he came out he had an emergency mitigation team from Purotec come out( who I also can't praise enough). The entire Claims department is professional and quick, I even had interactions with Michelle the supervisor who also went over and beyond to answer my questions. Thank you so much for helping us!

I recently bought a house and was recommended this "insurance company" by the broker. What a disaster of an insurance provide. Three weeks after I move in, they decide to cancel the policy and tell my roof is bad, even though my roof is in great shape and was replaced five years ago after Hurricane Sandy. So now I'm looking for a new company. STAY. AWAY.

We would give it less than one star if we could. We had a back up from our basement floor drain before a rain storm hit our area on June 20, 2019. First, the call went to Texas, but the person said she needed to make sure which plan we were covered under. Had a local adjuster that lost the pics and another adjuster from the company assigned. We were told that we were covered under our rider plan because the water came up threw the floor drain. (Our neighbors were covered under drain back up in their basements because the water came up through the floor). A few weeks later, we had not received any info regarding the coverage. We had asked Joe about which coverage we were covered under and why. He said we were covered under the rider plan and he would get back to us. Andrea called and still said we were covered under the rider and would send the letter out regarding coverage not under the rider. They changed their minds. We were told because of the rain after the back up, we were not covered. Today we were told by Andrea, who was quick and impatient that were not covered under any part. its a shame to have to deal with some folks that are less than professional. No one is listening. I do not recommend this policy even though at the time of purchase it seemed more than adequate.

Update* We are covered! Hallelujah

First insurance company in the U.S., founded by Ben Franklin in 1768 with his friends.

Never had to do a claim before and they made the process so simple and easy for me.

The costumer services was great, they listened to me , send the right people to assess the damage of my roof. The adjuster(Karen), promptly attended the claim and the check to do the repairs was processed very quickly. I would recommend The Philadelphia Contribution-ship, furthermore they are local and will easily relate to you quickly.

I have not had an insurance claim in decades. I was actually shocked how quickly The Philadelphia Contributionship people responded. That day someone was out to access damage. next day the adjuster was here. within a week I had a check to cover my repairs. Awesome people to deal with.

This company absolutely does not disappoint! They have settled the issue I've had with my home, and what needed to be done for repairs! It was very swift, and I didn't have to do much footwork at all! They've handled everything like they said they would, and I'm extremely grateful! Thank You!!

Definitely home insurance I would recommend to everyone. I made just one call and everything else just happened effortlessly. Courteous, professional and timely. Thank you to all who handled my claim. It is appreciated!

Few days before Christmas of 2018, my basement got flooded due to sump pump failure causing considerable damage to my finished basement and belongings. The professional and courteous representatives of Philadelphia Contributionship encouraged me to repair damages and assured me of full coverage. I am thankful that I was covered in full for all my basement restorative work. I have recommended this company to my friends.

Sean, is great to deal with. Good customer service.

Excellent Company. We are an Independent Agency selling for multiple companies. Philadelphia Contributionship has excellent coverage options and very competitive rates. We have also had great experience with all of our customer claims with Philadelphia Contributionship.

I am so glad that my mortgage broker connected me to Phila Contributionship for my homeowner's insurance 18 years ago.
1. My rates are many times less than rates offered by the bigger, well-known insurers.
2. They paid a claim for weather/water damage repairs to my roof.
3. I am currently being represented by a Phila Contributionship attorney in a suit against me for a situation that is covered by my homeowner's insurance.
I would recommend Phila Contributionship to anyone/everyone!

I had been in my newly purchased home for two weeks when the central air conditioning failed. The repair was $3,000 and The Philadelphia Contributorship covered the claim, efficiently and professionally,

Excellent service from my agent Karen from helping me to fill the claim to find a good construction company to fix my porch damage by the tree falling on top after the storm.
Every thing we're smoothly done.
Highly recommended The Philadelphia contributions hip.

First time I have ever had to make a claim. The process was so much easier than expected. Response was quick and the team was great to work with. Can t thank them enough for making a nerve wracking experience easy.

A great homeowners insurance company! They offer the most competitive pricing per coverage and provide quick and helpful service!

We had made a claim on our house during this last recent hailstorm on the 29th of May. An adjuster from United claims services was sent out at the beginning of the this month and said that our roof was heavily damage from the hail along with other parts of our property including our interior ceiling. I had tried contacting our adjuster from Philadelphia contributionship a few times since we made the claim and have heard no status updates on where we are at. I have also sent Philadelphia contribution 2 separate emails to their claims department and have gotten no emails back. On the 29th of june it will be a month since we made the claim and have gotten nothing. We are extremely disappointed by this company. We just want to find out what our coverage is so we can move along and fix things before it gets worse. It seems like they do not care.

I'm not one to usually write many reviews, however this one I strongly felt needed to be written. My adjuster, Nick Hayes deserves to be recognized for the exceptional service he has given throughout this long process. He was very professional and knowledgeable. As a first timer, he made the whole process painless for me. He was always very patient, caring and kind. Now a days, you don't usually come across someone who is willing to go above and beyond their regular obligations. However, he was superb in every way, there should be more employees like you! You are far beyond 5 stars, Nick Hayes! You're a huge asset to the company and didn't want it to go unnoticed! Thank you for all your help!

Josh Kraft and Mark Irwin were swift and helpful in taking care of my claim.
They were both professional and attentive to all my needs.

Typical predatory biased company. Dropping policies in urban areas or charging high premiums. Should be closed. Don't bother they charge large deposits to start the policy then cancel shortly after.

We had a power surge at our home which ruined a couple of our major appliances. Our claim adjuster Andrea M. was responsive, empathetic and closed the claim quickly. Great claims rep! A+++

Poor customer service never returned your calls 4 weeks and still haven't returned to call

Don't use this company- they send insurance appraisers not just once but twice unannounced both times. Took my money then a month later canelled my policy!! These companies
Should be fined for doing this to people. I wish we can change the way, when we should choose what company we want rather then they choose who they want!!! Don't use this company!! I never writr reviews but I just felt I had to. I'm so tired of these companies!!

I have had many properties insured with this carrier for years and have started the process of finding a different company. I just had my first claim and it took several weeks to process. The adjuster didn't even work for the company; they were hired help. I was greeted with rudeness when I called to follow up. The person handling my claim never returned any calls or emails. I ultimately got a call from him MINUTES after my broker called to inquire with them. He told me that my claim was denied. Even my broker was surprised that not even part of the claim was covered. I expect an insurance company to be expedient, trustworthy and fair. Insurance is about all of these things and I got none, so I can no longer justify the premium. Do yourself a favor and research what carrier your broker is choosing for you and pick a name you can trust; even if it means a higher premium - there's nothing more expensive than cheap insurance.

I have smoke claim on Christmas night , me and my pregnant wife out since that day , I lost all my new baby stuff and we didn t allowed to use anything from our clothes , and my new baby due date next week , and when I ask my Adjaster about the claim he say no one came to check anything yet .
My claim date is 12/25/2019
This review date 02/03/2020
I did change from one star to five star on 03 /21/2020
Everything start take care very smooth and fast after the Adjaster name change , I can see the new Adjaster care a lot of his job ,
Thank you very much

My review is for my adjuster Joshua Kraft there is nothing like having your life turned upside down from water damage however during this horrific experience Joshua craft made sure that he would assist in my emotional experiences in helping things move along as smoothly as possible at which timeLiving in total chaos that is what you need to hear it totally calm me down and also exactly what he said he would do he did very timely very professional I am so glad to have the contribution ship my husband and I are very pleased

My husband and I just bought a house about 2 months ago . Our insurance agent recommended this company . Which at the time was fine . Rates were fair . Well jump forward to last week when we got a call from our agent stating that we were being cancelled . Had no idea why initially . Then we were told by our agent that it was because we had a German Shepherd and apparently it's a liability issue . Ok I get that to a degree . But our dog is 11 years old very friendly ( could get a bunch of written letters attesting to that) and not to mention has arthritis , so he's not out chasing down anyone . Also we don't even have a fence around our yard , NEVER DID ! It's ridiculous that my dog is judged by his breed . Cases like this need to judged and reviewed on a case by case basis , not automatically assume he's vicious !! So needless to say we found another insurance company that doesn't jump the gun and just write us off for an unjust reason . Thanks for nothing !! I'll spread the word !!

We had an unbelievably positive experience with our homeowners insurance claim. I couldn't recommend this company more highly. Our adjuster was prompt, helpful and very thoughtful. My husband and I are extremely grateful we had the Philadelphia Contributionship to help us.

I ve been a homeowner for 8 years now and thankfully have never needed to file a claim. My agent Jason Gant was Awesome! He was so kind and patient regarding all of my needs and questions to understand the entire process! He made it extremely quick, easy and super painless to inspect, file and complete my claim in a matter of days! I now know and understand more regarding my homeowners insurance policy and have complete faith in Philadelphia Contributionship if I ever may need them in the future! Thanks so much your time and efforts it is greatly appreciated!

Philadelphia contribution was there for my family in a time of devastation a car crashed into my home and landed in my basement destroyed everything Philadelphia contribution adjuster Paul W was awsome caring and compassionate about our situation, I would recommend this insurance company to everyone. I been in my home 21 yrs and I am so glad I stayed with Philadelphia contribution since I bought my home and when I sell and buy another one they will be my home owner Insurance company again.

Thank you

By far the absolute worst experience ever. The adjuster is completely unresponsive, they device to go out for a few days with out letting you know or having a colleague handle the claim. Like hello! This is my home we are talking about, not no darn pair of shoes.

On top of that, they speak to you with such disrespect as you are not worth their time or that you are an illiterate.

It s gets better with the supervisors they don t even let you speak and explain with our cutting you off. The absolute best part of this whole thing is they are extremely prejudice when it comes to the claims, and maybe even do racial profiling. Had a very un necessary comment made by the adjuster which should not be acceptable. She has yet to apologize for btw.

They need to be trained on providing a better customer experience, making sure to address all matters with EMPATHY and SYMPATHY. Which they lack.

I recently had a claim. I was contact by the company right away. Its claim representative Joshua Kraft and his associate Mark Irwin handled my claim quickly. They are very professional and resolved my claim fairly. Glad I have several accounts with them. It's nice that you are covered.

**UPDATE**
I have one additional update. Michele & team really turned it around. The second opinion did end up finding damage, and they were very prompt with the entire process. Although the beginning was very rocky, I will say the ending was much better. We were treated respectfully and were informed right away with the remaining steps in the process. I am adding one more star since I do feel that Michele did take feedback & took steps to fix issues that were called out.

**UPDATE**
I just wanted to give a slight update to this review. I am increasing from 1 to 3 stars because the company did call back to give a second opinion after I complained on google, directly to them and through the insurance agent. Sadly, it took all of what was below to get to this point, but it would be unfair to not acknowledge this. Michele was also much friendlier on the phone this time around.

**ORIGINAL**
Save yourself the trouble and please just pay more for the better insurance company. We thought we would save some money and go with the cheapest rate. We could not be more sorry and we sure learned this lesson the hard way. Our entire neighborhood had a hail storm with severe hail damage. Every other neighbor with companies like State Farm and Erie have had 0 problems filing a claim and getting it approved. They sent an adjuster from Boyer & Pentek who was the rudest and most unprofessional person I had ever met in my life. He refused to even look for hail damage, refused to answer questions and was literally walking to his truck as I was trying to ask him for general information to better understand the process. He couldn't get out of here fast enough. We provided additional photos that were undeniable proof from my contractor,and Michele Robinson still refused to approve a second opinion. I never write bad reviews (you can check my history and know that I'm a pretty positive person - I even raved about a sandwich lol) and have never filed a claim during my entire home ownership thus far, but this experience has deserved one. It was impossible to get her to call back ever. I called multiple times a day for a week and left messages with 0 response. I had to email her in which I would get these one worded answers and not hear back for days and days. All I wanted was a second opinion from someone who did not immediately discount myself or my contractor before even looking at the roof. I was even willing to let the company choose. If the second person would have said there was no damage then ok, we move on; however, my contractor had visible proof that was just undeniable. I just can't understand the push back for a second opinion. It doesn't seem like an unreasonable request to me? So, again save yourself the trouble and spend the extra 100.00! You'll thank me later! I am sure there are other people at this company that are great, but I unfortunately did not get one of those people!

Karen Sitzenstock was very helpful with getting the issues with my claim sorted out and went above and beyond with her customer service. If you are having an issue with your claim ask for her, she genuinely cares about her customers. Thanks Karen!

Philadelphia Contributions is awesome! Anytime our business has a claim they're easy to work with and stays on top on things. Anytime someone calls or emails me I feel like I'm talking to someone I have known for yours. We hear so many horror stories about insurance companies but Philadelphia Contributions is an exception to the rule.

How in the world can these horrible horrible people be able to get away with what they are getting away with?! Mary Fran is one of the rudest people from there..but they use Mark 1, and they are just as bad. Twice we've had trees fall and damage our property, cars and pool. You better believe they won't answer the phone and will lie and say they have called you back when they never did. They do NOT want to pay out what's deserved to you but will gladly take your money. Beyond rude! Mary fran is excellent at one thing...cutting you off mid sentence, and talking over you. Save yourself a HUGE headache! This is the worst group of people I have seen in a long time! Report them if you can...

I would like to say that earlier this year in the summer months we had a lot of thunderstorms .i had a lot of water damage to my house and Karen of this company went above and beyond to make sure I got the money in time before other rain damaged my house even more. I don't think she could have done any more than she did and it has been greatly appreciated by my family. she is a wonderful person that really cares about people.
I would like to add to my response. we just recently had another claim because we had wind damage to our roof and our door and this time our personal contact with Sean and he was just an amazing person. There are not enough words I can say about this company . they care they are fast and they are very precise and they are very very wonderful caring people. I could not be happier with this company if I tried. Sean is a plus plus. Top notch

I dealt with this company on a vital matter at my house and the lady ( i forgot her name ) was more than helpful and surprised me with the response time to my concern I am thinking on moving my auto insurance to them also H.....192862