I have had many properties insured with this carri...

I have had many properties insured with this carrier for years and have started the process of finding a different company. I just had my first claim and it took several weeks to process. The adjuster didn't even work for the company; they were hired help. I was greeted with rudeness when I called to follow up. The person handling my claim never returned any calls or emails. I ultimately got a call from him MINUTES after my broker called to inquire with them. He told me that my claim was denied. Even my broker was surprised that not even part of the claim was covered. I expect an insurance company to be expedient, trustworthy and fair. Insurance is about all of these things and I got none, so I can no longer justify the premium. Do yourself a favor and research what carrier your broker is choosing for you and pick a name you can trust; even if it means a higher premium - there's nothing more expensive than cheap insurance.