**UPDATE**

**UPDATE**
I have one additional update. Michele & team really turned it around. The second opinion did end up finding damage, and they were very prompt with the entire process. Although the beginning was very rocky, I will say the ending was much better. We were treated respectfully and were informed right away with the remaining steps in the process. I am adding one more star since I do feel that Michele did take feedback & took steps to fix issues that were called out.

**UPDATE**
I just wanted to give a slight update to this review. I am increasing from 1 to 3 stars because the company did call back to give a second opinion after I complained on google, directly to them and through the insurance agent. Sadly, it took all of what was below to get to this point, but it would be unfair to not acknowledge this. Michele was also much friendlier on the phone this time around.

**ORIGINAL**
Save yourself the trouble and please just pay more for the better insurance company. We thought we would save some money and go with the cheapest rate. We could not be more sorry and we sure learned this lesson the hard way. Our entire neighborhood had a hail storm with severe hail damage. Every other neighbor with companies like State Farm and Erie have had 0 problems filing a claim and getting it approved. They sent an adjuster from Boyer & Pentek who was the rudest and most unprofessional person I had ever met in my life. He refused to even look for hail damage, refused to answer questions and was literally walking to his truck as I was trying to ask him for general information to better understand the process. He couldn't get out of here fast enough. We provided additional photos that were undeniable proof from my contractor,and Michele Robinson still refused to approve a second opinion. I never write bad reviews (you can check my history and know that I'm a pretty positive person - I even raved about a sandwich lol) and have never filed a claim during my entire home ownership thus far, but this experience has deserved one. It was impossible to get her to call back ever. I called multiple times a day for a week and left messages with 0 response. I had to email her in which I would get these one worded answers and not hear back for days and days. All I wanted was a second opinion from someone who did not immediately discount myself or my contractor before even looking at the roof. I was even willing to let the company choose. If the second person would have said there was no damage then ok, we move on; however, my contractor had visible proof that was just undeniable. I just can't understand the push back for a second opinion. It doesn't seem like an unreasonable request to me? So, again save yourself the trouble and spend the extra 100.00! You'll thank me later! I am sure there are other people at this company that are great, but I unfortunately did not get one of those people!