By far the absolute worst experience ever. The adj...

By far the absolute worst experience ever. The adjuster is completely unresponsive, they device to go out for a few days with out letting you know or having a colleague handle the claim. Like hello! This is my home we are talking about, not no darn pair of shoes.

On top of that, they speak to you with such disrespect as you are not worth their time or that you are an illiterate.

It s gets better with the supervisors they don t even let you speak and explain with our cutting you off. The absolute best part of this whole thing is they are extremely prejudice when it comes to the claims, and maybe even do racial profiling. Had a very un necessary comment made by the adjuster which should not be acceptable. She has yet to apologize for btw.

They need to be trained on providing a better customer experience, making sure to address all matters with EMPATHY and SYMPATHY. Which they lack.