I had a house fire in January 3, 2020. The agent d...

I had a house fire in January 3, 2020. The agent did send a check out for being put out of my home on January 8th, 2020. Since then I have submitted receipts for what was purchased. I have actual cost value. SO i sent the receipts in so I can get the remainder back. I have an extremely hard time getting the checks. My contractor said my damage was $220,000 and they had to wait a month to get $110,000 just to start the job. Now they are almost completed and still have not sent out another payment. The mortgage company is even calling me and asking me if another check has been mailed out for the contractor. Being they have to put it in escrow.
On my personal belongings I was told we will make this as painless as possible. THAT IS NOT THE CASE! I have 3 children, a dog, and a husband who travels. We went a month with out our pet. Then we got a rental house. I have to call the insurance adjuster and ask where everyone's money is and try to stay on top of them as well as the contractor. The first company who came out was DRS and this is the company my insurance adjuster said to call. They were a complete joke.

We will be moving into our house this weekend with no kitchen. The house we were renting sold. So I started to buy everything we need. I sent in over $18,000 in receipts and some of that is fully reimbursements and the rest is getting the actual cost back. The adjuster had me make a spread sheet with everything that was lost and put the cost to replace it. Then sent me some money and I asked for the break down so I knew if I was getting the right amount back or not. Still haven't received that either.
I have sent my adjuster emails after emails and what I get is you should have your check next week. It has been 4 weeks that I should of had some sort of check. Now that I spent all the money they sent me plus some I have to get a washer and dryer lower quality then what I had. because of waiting for the money. I emailed the adjuster yesterday and he said Ill call you tomorrow to go over what is owed to you. So I guess he has yet to put the request to make a check out to me yet. It's always the same thing you will have a check next week. I should not have to keep on them to do their jobs. Also Philadelphia does not do direct deposit so you have to wait a week or two to even get your money.

I would love to have a detail list of what they paid out and have what I sent in paid out to me. It's so hard to do this and work full time with a family. Once everything is all said and done I will update my review and we will see if anything has changed. I also have all the emails to back my complaint.