Worst insurance company ever. I had to file a cla...

Worst insurance company ever. I had to file a claim in November 2018 due to snow damage to the awning of my home (it fell down and was hanging in front of my front door blocking entry to/from the house). When I called to file the claim, I had to speak with Karen. She was rude, aggressive, arrogant, and nasty. I was rushed off the phone and she would not let me tell any details of what was happening, or let me ask any questions. She did not send someone out immediately to inspect even though it was HANGING IN FRONT OF MY HOUSE. So, I was running my 2 year old child underneath the awning to and from my car every day how dangerous! It took about 6 days for her to have the contractor contact me to SCHEDULE an inspection. The receptionist from the contractor was the nicest part of this whole process! She answered all the questions that Karen refused to answer (even though this wasn t her job). I had already had my own contractor come out and estimate cost to replace (I live in a double home and my neighbor had already been PAID for his claim through Allstate at this point) and Karen refused to accept that estimate. I attempted to contact Karen multiple times over the next few days, as she was not following up about claim status. She did not return my calls, so I decided to log into their website to check my claim and find that it says claim closed . When I finally got her on the phone, she tells me that they are not paying to replace the awning, just to fix it and had sent me a check for a fraction of what it was going to cost .. The entire awning was crinkled, broken, and in bent in about 100 places NOT REPAIRABLE. I then had to speak with the supervisor because she would not listen to anything I was saying. Paul was more tolerable to deal with, but still not great. He never once gave me any explanation as to why Karen was so abrupt and not willing to be supportive throughout this process. I have since contacted my insurance broker to look for a new insurance. No wonder they have terrible reviews! Use any company but this one they are crooks.