We would give it less than one star if we could. W...

We would give it less than one star if we could. We had a back up from our basement floor drain before a rain storm hit our area on June 20, 2019. First, the call went to Texas, but the person said she needed to make sure which plan we were covered under. Had a local adjuster that lost the pics and another adjuster from the company assigned. We were told that we were covered under our rider plan because the water came up threw the floor drain. (Our neighbors were covered under drain back up in their basements because the water came up through the floor). A few weeks later, we had not received any info regarding the coverage. We had asked Joe about which coverage we were covered under and why. He said we were covered under the rider plan and he would get back to us. Andrea called and still said we were covered under the rider and would send the letter out regarding coverage not under the rider. They changed their minds. We were told because of the rain after the back up, we were not covered. Today we were told by Andrea, who was quick and impatient that were not covered under any part. its a shame to have to deal with some folks that are less than professional. No one is listening. I do not recommend this policy even though at the time of purchase it seemed more than adequate.

Update* We are covered! Hallelujah