Sterling McCall Toyota Reviews

This is best dealership in Houston, and my service advisor treats me like family. Thank you everyone at Sterling McCall Toyota- for making it easy to service my Toyota. 5 Stars

I like my car being serviced by Sterling McCall on Southwest Freeway. I am always taking care of very nicely and professionally and my car is running really good right now. Thank you.

thank you james alaskare for all the nice job you have done for my sisiter tank you so much.

I went in today to get my state inspection done. I was advised by Bobby that my front tires were in need of replacing and could preclude the success of my test. I took his advice and purchased new tires, thereby passing the state inspection requirements.
The associate pointed out which tire was best overall for both: my inspection and my personal safety concerns. I am very satisfied with the excellent customer service I received today.

Very attentive professional people thank you, David Newman, Anthony Moreno previous visit Oscar Casas and on this service the first person he greet me and fill up the paper I am sorry I fail to ask his name everyone of you are the reason for me to come back keep up the great job!

Thank you

The manager is very nice! Toyota always lacked customer service.

I use this service center a lot. They're efficient and do a good job.

My service advisor Philip got my car taken care of perfectly.

Edited review:

Though I had a terrible experience with the repair service when I went to get a master key for my car. The prices kept changing and then I felt i was terribly overcharged. I left a review and got a call from the agent I was in contact . He was kind enough to contact me back and explain the matter as them having overcharged a bit. I got a $114 refund on my account. So all in all it was a bad experience , but they kept a customer by getting back to me and helping me out.

I went to buy a enw 2013 corolla and was helped by agent A.K. He was very amiable and friendly and made us feel very comfortable. The sales manager and A.K negotiated a great deal for us. I would highly recommend A.K as your experience may not be the same for other sales rep. He was very upfront and told us what he could do and did everything he could. Thumbs up to A.K and Sterling Mccall. I would recommend you get the 2013 corolla as well.

My experience today at Sterling McCall was outstanding! The whole process was as easy as it was to book my appointment online. My service advisor (George Andreakos) was awesome to say the least.

Best service I have ever had at a dealership. Very impressed and will definitely come here for my next Toyota and/or used car.

Bad place. Please think twice before signing any documents. Pay special attention to The Interest part Of the documentation. Also, make sure no to Buy, so call Bumper To bumper warranty.

I sent three requests in different days for purchasing parts. but still I did not get any response from them since 10 days , if dealer employees are unable to give response kindly remove this form from web site .very Poor performance

They push u to get cars u don't want. And takes forever for financial to call you in a payment plan. Sales people work fast to get your paper work but everyone lacks on communication. Don't waste your time here they don't work hard enough to sale you a car. They don't want to make any deals.

I was there they are so kind
Excellent

We recently purchased a 2015 Toyota Highlander from Omar Sattar. We were so pleased with Sterling McCall Toyota and Omar that we went back in January and leased a 2017 Rav 4. Omar was very helpful and we would definitely recommend him to our family and friends.

It is really awesome place, Broad space for parking, Professional and helpful staffs.

I got my alternator, oil, battery, and air filter changed for a great price! It only took a day and service center was responsive to texts. Valentin was awesome. I ll definitely bring my car back the next time it needs service or repair

I was told I don t have an appointment when I showed them my email that s when they believed me ridiculous and one more thing they forgot to stick the sticker for my next oil changed when I asked about it he said it s fine just come when a warring light comes on

Last month, I got my car serviced and tires rotated at this dealership. Due to quarantine orders, I only used this car a handful of times on local neighborhood roads over the course of this month. However, last week, I noticed that the when I drove over 65mph, the car begins to shudder something it had never done prior to the tire rotation. I took my car in to your dealership today, 6/9, and had to wait over 3 hours in order for my car to be looked at. After that long wait, Kevin said it was an issue with the balance of the tires and proceeded to charge me for this problem that was not even present until I got the tires rotated at this same place. I understand that COVID-19 may have impacted this dealership from a staffing perspective thus affected wait times, but I believe that the final $80+ charge reflects this dealership s posture on customer satisfaction and guarantee. I expressed my concerns and Kevin rudely dismissed me. Why is the expectation that I should wait a ridiculous amount of time and pay this amount to fix a problem caused by a service error out of my control when I can take my car to a company like Discount Tire who would check and fix it at no cost?

Stirling McCall had the car I was searching for. Bert Mann was my salesman. He was very straight forward with pricing and discounting. I was also pleased with Toyota's financing at 0.9% APR for 60 months. My wife and I love the Toyota Prius which is why this is our second one. Thanks Folks! Tom Kelly

Rick was great. Took the time to identify that a noise my car was making was only a loose nut ($0 charge) instead of the $400 quote I got to fix the same issue on my last visit.

A very large diller, without a doubt, with very good cars and trucks, but the salesperson who got us isolated us to wait 5 hours and in the end, no deal was made since the monthly payments are very high for people like me who depend on a credit for a Troca 2018 the payments of 900 plus the insurance I don't think it's too much but if you have the money you can go there are very nice cars if you can buy them cash forward luck

Fred in sales and Carlos in finance provided great customer service on my recent purchase. Highly recommend Sterling McCall to people in the market for a car

I was pleased with the efficient manner the cars are processed. After having my service 2 other times at Mike Calvert, I would say my experience at Sterling McCall was exceptionally better.

Thanks!

Oil stains left on front hood, back side car fender.
waited over 1 hour 1/2 appt was set for 12:30pm dept staff were courteous.

Old car... Went in for an oil and filter change which includes a free 21 point inspection and fluid top off. I needed an oil change and could tell something was off with my car and wanted the Toyota guys to do the free 21 point inspection. (with oil and filter change) The complimentary shuttle gave me a ride back and I left my vehicle there. They called and said car was ready.
They emailed also to let me know my car was ready. I emailed back the next morning and asked if they could put it on the lift and show me what was wrong when I arrived. I arrived at dealer and a gentleman had already received and read my email and told me they'd be putting it on a lift shortly. We looked at my vehicle, he showed me what was the source of the problem, and what it would take to fix it. He answered all my questions and gave me the report of the 21 point inspection of my vehicle. I asked while it was on the lift if they could go ahead and spray it with degreaser or something to clean up the leaky spot underneath. He immediately had a tech come spray it all down. They were fast, efficient, gave me a free shuttle ride so I didn't have to wait at the dealer, and explained the source of the problem in question. I would recommend them.

Kathie Marsh was excellent....Finance dept. did a good job as well. Over all.....very good experience. Would recommend to friends.

After getting my 2019 Yaris from Toyota I was beyond relieved and excited because of the fact all month I was trying to get a New car and with dealing with Ford and getting full coverage on a 19 fiesta and then leaving with a 14 Sentra and me having that car for 25 hours and the check engine light came on I quickly gave them their car back and I was always late for work and everything but Issac Hall Never gave up on me and he really cared even though after leaving him I still proceeded to get a car after leaving Toyota and with Issac calling and checking up on me I really felt like Toyota and Issac really cared for me and my situation and I m currently Enjoying My New 2019 Yaris

Sterling McCall serviced my car quickly. Good service

The service was awesome. I didn t have to wait that much. Also the adviser, Laiphi, was very nice and helpful !!!
But the cashier wasn t nice at all; she needs to learn how to smile and greet the customer.

Michael helped us with our purchase of our 2019 Highlander. Jasmine assisted with the financing. Both of these people were absolutely fantastic to work with on the purchase! I would highly recommend this friendly and professional dealership!!

I bought a Camry in June 2019. Amazing place to buy a Toyota vehicle. Excellent synchronization of departments, excellent sales and very speedy work. No hassle. The Sale Person Adi- so courteous, efficient and customer friendly. His Manager also made quick decision in finalizing the price. Even after sales experience was amazing.

Later in October, I bought another car from Mike Calvert Toyota and they gave me disgusting treatment as a first time buyer. I must say, Sterling McCall Toyota is the best Toyota dealership to in Houston. 5 Stars!

Apo with Sterling McCall was great to work with. No pressure, answered all questions, and got me the deal and number I wanted.

they publish a price and at the end when you have already signed a contract they give you another price and when you try to talk to them it is impossible to find them

Nice place for a Toyota. They need to upgrade the lounge.

This dealership is a complete joke. You all take advantage of customers and do not value their time. Save your money & time and go some where else.

No complementary car wash after had my car serviceed at 10k miles. Where other dealers i used to go offer this.

Easy to make an appointment only one hour out in and out in 45 minutes for 5000 mile factory service highly recommend

Communicated via email prior to arriving at dealership, so sale price was established. Joshua was professional & courteous, no high pressure sales tactics. Finance portion went smooth as well. Definitely the most enjoyable car buying experience I ve ever had!

I was told You know where the door is if you don t like our price . This was said to me when I showed the salesman that the same car I was looking at was being sold for up to $5,000 less at 3 different dealerships within a 1 mile radius. I was simply making an observation and trying to inform the salesman that I did my research on this vehicle. He also seemed to always look to my husband as if I could not handle making the deal and paying for the vehicle on my own. I have 100% of the decision and I hold the checkbook for my purchase, not the man standing next to me.

So after his comment I stood up and simply left. I went less than a mile down to EchoPark and purchased the same year and model Lexus. I paid $5,000 less and this Lexus had 10,000 less miles and was way cleaner. I was in and out of EchoPark dealership in 2 hours!

It is too bad that Sterling McCall Toyota has this sales guy on the floor. I looked at that Lexus 2 times in a 13 hours time frame. Telling a customer to leave if they don t like the deal offered is no way to sell vehicles. This was said the very first time the price was discussed. It was not after the normal back and forth you may encounter at a car dealership. What I am upset about is that I have always heard great things about Sterling McCall Toyota so this was so disappointing. I was ready that minute to buy. Not the next day or next month, right then.

I my new Lexus!!!!! Thx EchoPark! I will continue handing out your biz cards to all who compliment my new ride.

I was not as happy as i thought i would be.
I left my truck over night and asked to do all the work plus the state inpection but so i didnt have request more time off my work. I have a very busy schedule as im sure everyone does but when i ask for something specific, i need it done due to my schedule. I had to stand there and get a bad excuse to why they could not do so, now i have to lose more hour of work to go back another day to get the inspection, and i didnt even get the sticker that shows when is my next oil change due.
They did a good job on the actual work.
It seems sterling has a lot to work on. I had a bad experience at sterling nissan as well.
I just understand why i spend all this money and dont get what i want... hope the best for next customer.

I made an appointment for 7am (first appointment available for the day) to have my brake pads replaced. I was informed 30 minutes into waiting that the brake pads were out of stock but that ones would be arriving shortly from another dealership. I decided to continue waiting however it has been over 3 hours and the brake pads have not arrived (which I was informed only after I requested an update). I was offered a rental vehicle which I accepted however the person in the rental office was out but would be back shortly.

I should not have been able to make an appointment for parts that were not available in the first place and if that were the case should have been offered another means of transportation well before I asked for an update (3 hours later) AND the necessary personnel to facilitate the transportation should not be out for an unknown amount of time. This has been a very poorly organized and frustrating experience.

Rick Howell was Very professional and honest upfront about how long it would take. Did a great job to get the job in one day. Appreciated the good work.

The service here has always been the very best in Texas. I wouldn't go anywhere else for car maintenance service and Rick Howell extends superb customer care! Kudos to Sterling McCall service department.

Good service....the representative is well experienced and knows how to explain various car issues.

Since 1999, I have not gone to any other dealership except Sterling McCall Toyota when I met Kathie Marsh. We have bought 6 new cars from her family wise. She is PHENOMENAL. Professional and zero pressure!!!

Elizabeth was an amazing financier! She tried her best to find the best deals and rates! Thawng was an awesome car salesman and helped me find the most amazing car.

Quick with details of what's going on and how long. Thank you!

Excellent time there , waiting on service to be done , technicians were very professional , service manager was very professional & explained any questions I had for him . Try to make appointments because your time there will be short , they still do walk in's .

Great Place! Elizabeth Ayala was our finance manager and she was super nice and sweet. Would definitely recommend her and the location to someone else!

I definitely recommend jeff bemis. A++++ customer service.

Bella did a great job selling me my car. Highly recommend people should see Bella at Sterling McCall when they want to buy new car

Purchased 2 tires and had them installed. Finished when promised.

Brought my truck in for a tire rotation and balance. As soon as I left the dealership, I realized something was off as the truck was shaking at 60 mph. Called the service department, explained my concern and made an appointment to follow up. With an appointment that was to correct a potential service error, I waited over 3 hours for a balance. The service rep told me they were having issue with the balancer and everything should now be fine. Driving away from the dealer, the balance still seemed off and it seemed worse the next morning on they way to work. Made an appointment at Discount Tire. I was in/out in less than an hour and the ride was back to normal. Best of all, they didn't even charge me. I can't understand why something as simple as a tire balance couldn't be done right the first time.

Of course best. Mr. Ozcan is very helpful guy. Thank you.

Very lazy people at the service center .
Came for scheduled services and i wait for around 20 min for one person to assign and next another 30 for shuttle services which is already pre spoken . In fact two or three people very sitting in front of the computer and just do nothing .

Because of lazyness i have to cancel some of the service which i wish to do .

Also enquire about the price quote with a call back . No call yet received .

Will, the young man who took care of my vehicle for the very first time is an excellent ambassador for Sterling MCcall Toyota- he is simply number in my book among the best Sterling McCall Toyota and Toyota in general have working for them, and it was my first time meeting the guy.

Thank you Sterling MCcall Toyota for the opportunity to say how I felt about the overall service I received from Will- a wonderful fellow at his best.

Please feel to contact me directly if you have any questions.

Thanks,

Emmanuel Ohale.

Great experience, got me in and out in no time!!!
Also had some great tips for my multi point inspection, Thanks again!!!

What do we all want as a costumer: arrive the place, that the staff of that place be aware of my presence and approach to my car promptly, that the staff be nice and knowledgeable about the service We request, That the service that that staff provide be quick and well done, Well, I had today that a wonderful experience in Sterling McCall Toyota. Great service..!!
Big thanks to all of you..!!
Erlys Rodriguez
A loyal costumer.

Friendly service with employees who make sure you re getting a good deal.

Great buying experience. Kathie provided great customer service and made the whole process very easy.

Beat customer service ever. Went above and beyond to make sure I was taken care of. Thank you Tony and marco!!!

The sales man here are great especially Walter if you need a new car or trade etc this is your guy to go to. He s amazing cares about his customers. Thanks Toyota Because of employees like Walter I decided to get my new car he explained everything for me never been more happy.

Came in for 5000 mi service. Pulled into garage, my info was taken and I had a seat in the lounge. Car was finished in under an hour. Overall good experience.

Do not go to this dealership Very bad experience with this team Specially with salesman Leo Cerda. Very unprofessional and rude. Never coming back here, I found a better location with a more professional team.

Sterling McCall is always so quick! I m quoted anywhere from an hour to an hour and a half for maintenance, but it s been less than an hour both times that I ve gone! Thanks for prioritizing my time and for the great service!

During pandemic viral infection stressful time, I went to replace my brake pad for my Sienna van. The service advisor-Brayan was knowledgeable and very polite to help me for this service. He also reminds me to renew brake fluid change since it has been two years. Subsequently, he called when my car was ready to pick up. The total time was around 2 hrs. I also received an e mail of complementary multi-point Inspection report. I had a wonderful experience. I felt the service is very efficient and with great professional. The cost is reasonable.

It was my first time purchasing a vehicle so as you can imagine my nerves were at an all time high. Somehow I could only imagine a long dreadful process and although it was a long process (what vehicle purchase isn t?) it was not dreadful and surprisingly enough I did not feel pressured. Everyone was really nice and extremely helpful. Giane at the front desk and Vanessa in financing we re great. Overall, it was a smooth and wonderful experience! Thank you for everything!

Excellent Customer service by the sales person who attended me. He made my purchase a smooth and well done. Over all it is an excellent experience.

Good experience with the salesperson, though my issue is with Toyota not updating the 2019 rav4 with android auto!

Luis Hernandez deserves a raise! We took our car to this location for a second opinion & an amazing job was done by him! The outcome was very different from where we took it to first! For all your Toyota service needs come to this location & ask for Luis!! He answered all our questions and went in detail with us! AMAZING JOB! I will always come here!!

Cedric McCall was very helpful and quick... thank you

This is my second time purchasing a vehicle from this location. I can t express enough how amazing the process was from start to finish, especially with the amazing service Jose Muniz provided. He made sure my questions and needs were taken care of quickly, professionally and always with energy and happiness. I m glad he was my salesperson and I am extremely satisfied with my purchase. When I need to purchase vehicles in the future, I will make sure to come back to this location and ask for Jose. In addition, the financing team is quick and had me in and out in a jiffy. Vanessa Rodriguez handled my paperwork and it was a smooth process. Overall every step of the way was easy and I couldn t say enough of how thankful I am for the team that helped and everyone involved.

I JUST WANTED TO LET YOU KNOW I ALWAYS HAVE GOOD EXPIRIENCED WITH YOUR SERVICE AND WITH OSCAR ALWAYS HELP ME AND DO HIS BEST IN EVERYTHING.

Needs more visible sanitation and waiting rooms are a bit overcrowded

Thank you for the fast service I had no idea my spare tire would show up on indicater

Took my car to Sterling to diagnose cause of brakes making a noise. Their inspection stated bad brake rotor. Brakes still made same noise after replacing rotor. Then car dash had numerous warning lights about ABS and CVS. Sterling diagnosed bad ABS actuator. The 1 part cost over $1k. Took 24 hours to fix but now car runs well. For a 12 yo car, brake job is expected.

I found the SUV that I really like along with best customer service.