Sterling McCall Toyota Reviews

Came for first service visit. I did not purchase my vehicle with this dealership, but was highly impressed with their service department. Was friendly, clean, and quick.

Please bring the Toyota Celica back!! But I do like the Tacoma.

This is a great place to buy a car, i've always recommend this dealer ship, Mr.Rick service manger
Really great a professional personal, my second future car for my wife going to be from this place for sure !!

Prompt courteous kept us in the loop about what was going on with our vehicle.

Thank you very much Jose Muniz and Theo very professional.
Very excellent work and I left in a short time with my new car . I recommend them 100%

Great customer service. Pedro awesome, best place highly recommending sterling McCall Toyota for your vehicle service

Without an appointment, I arrived at Sterling McCall Service Department at 9:30 AM this morning with a mechanical problem. I spoke with the service technicians, the diagnosed the problem as a faulty battery. The on duty manager reviewed the technician's findings, a new placement battery would be provided on a warranty basis. I was pleased with all aspects of this event, i.e., dialog, discovery, decision and resolution. Thanks guys.

Pity deal. I do not recommend you waste your time doing your job badly and then blaming each other until the manayer treat you well badly. I recommend you visit another place.

Scheduling appointment was quick with no hassel and was called when the vehicle was ready for pickup. A definite service oriented business.

Tommy Chan was perfect. Dealership was clean safe, even the man behind the curtain was reasonable. The check out department was also a breeze. Quality car buying experience!

Great service as usually...Pedro always gives me the exact details on what was done to my 4Runner and future services required. He is always friendly every time I come in as well. I do NOT like the automated system for directing calls and the very long wait times between transferring between departments.

Juan was great and a good experience buying our new Highlander.

However were very disappointed that it doesn't have an unstalled garage door opener.

Excellent costumer service, coupled with expeditive work.

Edvin Lehr did a great job keeping me posted throughout the process and took his time to explain what was going on with my car. Everything went smooth and I am happy with the service I was given.

This place is the definition of quality customer service. I came here after getting horrible service at Gilman Honda, when I arrived I was greeted by a Mr. Tunde, who I can only describe as amazing. It was my first time getting a new car and he made me feel like I was just sitting down with a friend. It was very easy to find the right model as well as finance the car.
I recently got my first service done and it was a breeze.
Thank you Sterling McCall Toyota!

This is the 2nd car we bought from Kathie Marsh within the year. Each experience has been phenomenal. Her professionalism and knowledge of each car model has been exceptional. Any questions or concern we had , Kathie was able to answer or resolve for us. Both buying experience was an ease, we came in and within 4hrs we left with brand new cars. I would definitely recommend going to Sterling McCall Toyota for your next car. Remember to ask for Kathie Marsh.

It took 4hrs and 25 minutes to be done for a new battery! Can you be happy with it!!! What kind of business you're offering to your customers!
TIME IS ESSENTIAL...!

Making online appointment was easy. Checkin was quick. They called me when service was complete . Thoroughly reviewed their findings and recommendations when I picked up the car. Everything I expected.

Giane was a great sales representative. The purchasing process was seamless from beginning to drive out. Would most definitely recommend Sterling MvCall Totota to anyone looking for a great car buying experience.

the gentlemen that assisted me today where courteous and upfront about time and cost for my repair. Not only did they fix the issue that I came in for but also took care of a recall repair that I was unaware of.

Service department: Highly deceptive practices where service charges can be negotiated with discounts like you would at a used car sales shop. Always say no to any upsells on service and you will see the Sales Advisor AND Service Floor Manager giving you (VIP) discounts until you buy. And sometimes, when you decline a service on the phone, they will even call you back in a few minutes that they made a mistake and your cost is actually $100 lower. Go figure!!

Also maintenance lights (as simple as tire pressure) are not checked when you get your car back after a tire rotation and alignment. Makes you wonder if they are REALLY even changing that fluid or doing that alignment you are paying for.

I am sure the actual technicians are skilled and hardworking people, but with questionable sales practices and dubious markups, I d rather go somewhere else.

I even bought my car new here but will not come back here for service anymore!!! Im sure its ok that you lost just 1 customer.

P.S. What s the point of a customer paying in advance online (with signature) and getting an online receipt if they still have to stand in cashier-line to sign again to pick up their car?

buying a new brand new vehicle ...doesn't mean that you take the keys and leave the lot.Make sure you inspect your 0 mileage vehicle. Cz this dealer has open storage for new vehicles .... so if it's raining it's destroying your brake system... and spiders getting in that new vehicle. Just bcz u got approved for brand new vehicle that doesn't mean 100%. I bought a 40000 dollar van and found it was parked outside all that hurricane flood season. Just be aware of some stuff. And one last thing... make sure you can read and understand your buyer agreement paper before you sign it... that long page . Rest of the services of this dealer are alot better than other dealer in town.

Great friendly service team!

I got my 15000 mile check up and it was ready in 30 minutes!

They are very well organized & follow through with their business on a very timely fashion with precision

Had a scheduled appointment for maintenance on my 2017 Tundra was taken real good care of by employees as usual never had a problem at Sterling McCall everyone is always professional and friendly In and Out Great Service Thanks Toyota

Excellent care & service. The sales team, in particular Salim Adil, and the Manager of the I.T department ; Mike, the Finance team, Robert Denaro - all of them very caring professionals, and above all the Director Special Finance Mr.Tony Georges, a real gem ! I had a great experience with the entire team! Bravo! To y'all!

Brandon rose took very care of me and very helpful I recommend Brandon best service advisor.

Took my car into Sterling McCall for service and State Inspection.
I have been using Sterling MccCall since purchasing my car.
I have always found them to be very thorough and efficient.
I am always given a written copy of everything that was done and recommendations for further services.
Everyone there is always very pleasant.

The salesmen here will play games and waste your time. The salesman confirmed to me over phone that he had two certified owned RAV4s and so I went over for a test drive. He then said he had no cars to show me as both were sold in the one hour it took me to get there. He tried selling me a new car I didn't need. He didn't really try to understand what I wanted or needed. Pretty terrible customer experience as he wasted my entire evening and hasn't called back to follow up as he had said he would.

Service is always great. Customer service is priority. Explanation, detail, quick service.

Rick took care of my issue quickly and professionally. Great experience!

I recently bought a RAV4 with Mr. Garni Apelian, who s customer service and attentiveness was excellent. He made my buying experience memorable. Soon after my car was broken into, the passenger side window was broken, I purchased the replacement window. The parts service department told me the window would be in within 2-5 days, 10 days later I contacted them and they said the window wouldn t be in until May 28th. How is it possible that they are taking so long to order and send a part when the warehouse is located in Houston!? Why sell a vehicle that doesn t have replacement parts easily accessible? that is extremely unprofessional and ridiculous!

Delivered right on time. The service advisor was very polite . If I am mistaken his name is Rick.

No unexpected charges, Services explained and good.summary of expected future services. Car ready when promised.

I liked the procedure but was very disappointed they didn t have Blinker Bulb on driver side .

My 2006 sienna damaged dashboard is still waiting to be replaced after more than a year of putting in the order.

Satisfied with service. Your consideration in pricing a retiree is greatly appreciated. Hope the car is good to go for another 6 months? Keep up the good works!

I had a 1:00 oil appointment. I got there 20 minutes early, and was still told it would be a 2:00 wait. That is unacceptable. Why even accept appointments if you're not going to honor them. Just say first come first serve. A

I am never disappointed with my service visits. The young guys are courteous and very prompt. Will be my service center as long as I have this and my next Toyota.

My Service Advisor really took good care of me in getting me in and out of their in a very timely manner. Also, I am pleased with the price I paid for everything.

My salesperson, Nelson N., was outstanding! Very patient and knowledgeable!

I walked in with the intention to purchase a vehicle and I got paired up with someone who seemed like they would genuinely help me. From the moment we started talking business Shad Osmani did not seem to take me seriously. I personally did not want to run my credit until I knew what kind of financing they did it house and was just looking for information before purchasing. He was stomped by me not wanting to run my credit from the start. To the point where I tried leaving the location respectfully to see if I still wanted to buy from this dealership. While leaving Shad asked me to come back so I can talk to his manager Carlos Mejia. So I did thinking maybe he can talk about potential deals, Carlos then continued to try and explain to me how credit works on the spot. I said nothing to Carlos because it seems like he thought I had no idea how credit worked. They kept treating me like someone who wasn t capable mentioning that an adult with my credit line can get the car but personally I can not. This made no sense to me but that s fine. Either way this was my experience with Shad

Exceptional service.
Will most definately recommend others.

Thanks

Great experience. Robert was excellent to work with. Would highly recommend.

It was a pleasant experience especially the technician and front desk took real good care of my expectations
Very friendly and knowledgeable and professional staff.
Overall very good job

Excellent friendly professional service and sales department. Very large waiting areas with free refreshments while you wait. Also offers shuttle service .

I had an Oil Change today and Jasmine was my service technician.Jasmine is always professional and customer service oriented! I lucked out on the service,in and out in about 40 minutes.

Do not believe for a minute you have done anything wrong! That women is trying to shake you down. Sad use of social media!

SERVICE - Excellent, surperb,and prompt.!!!
Service personel explained, each required service throughly. Recommendations of future service in prioty form. He was very professional ,kind, knowledgeable and patience. Also the cashier were very polite and pleasant! Thanks!!!

Sterling McCall has the best customer service of any car dealership I ve experienced. It s blatantly obvious that the customer is #1 when you walk in the door. Don t change a thing.

I ll continue to use them and recommend them!

long wait times! nice people. i always sit in the showroom area, better sofas! my complimentary 2 year service is over! :(

I went to have my car serviced and when I arrived there according to my appointment I was received and given papers to sign and asked whether I will be waiting for the car to be serviced or if I was going an come back. I told them I was going to wait and was directed to the lobby where I could wait. When I was scheduling the appointment the rep. had told me that there was free coffee as I wait but I didn't need it. The service ended within 30-40 minutes and I was called on my phone to get my car, which I did. They sent the detailed report through email which I have appreciated. All in all I was satisfied with the service, I saw that they checked everything well because I knew some of the things that were there to indicate as markers of how well they serviced.

Great service, salesman was very helpful and courteous. I definitely recommend this dealership.

First off. I set up online appointment at 4:20pm for Toyota car maintenance service. I actually arriving on time. The service advisor wasn t friendly at all and told me that I should have call in for appointment because online system doesn t talk to anyone and my service request may not get done before the shop closed. He eventually checked my car in the service and told me the shop close at 6:00pm.

I went to the waiting area and sooner than later I received a text message regarding my car service report. The service advisor came to the waiting area and asked me did I receive the report and pointing to the pricing. I told him I won t fix it and concerned the shop might be closing before any of the recommended repair items won t be done on time and told him only to repair what I came in for.

In about 15 minutes he came back with paper and walking towards the cashier. I paid for the service and walking out to pick up my car. The cashier didn t say thank you or show any appreciation for the business.

I drove my car home and realized inside of my car was really dirty oily fingers everywhere. I think the mcchanic didn t clean up my car after the repair completed.

This time going to Sterling McCall Toyota was really poor service experience. I won t be going back there to upgrade my new car for Toyota Avalon.

My experience was great. It did not take long for my vehicle to be serviced. Everyone one was great.

Excellent service, they arrived on time at my house to pick up my car, they took it to the dealership and completed my maintenance and returned my car back to my home. Edwin, is my service advisor and he always takes great care of my car!

Great job well done solved my many years
problem Many thanks to Sterling McCallToyota

This dealership Very Dishonest when I Appraisal my car, offer me very low price....... Bad customer service, trying to come fusing Customer . Please do not sell your car to this dealership go to Carmax to get a quote.

Staff was courteous and prompt. Did what they promised. Facility was clean.
Nice job!

Alex Kazemi is such an Excellent, Outstanding, Fantastic, Knowledgeable, Trustworthy, Kind, Patient Sales Person. He made buying a car so easy for me. As a first time buyer, I was a bit confused and nervous but he patiently stood by me and ensured I got one of the Best Cars. He is a very sincere Sales Person who knows his job so well just at his finger tips. Looking to buy a car, look for Alex Kazemi at Sterling McCall Toyota Houston and thank me later. The whole experience was worth it. Thanks Alex for going above and beyond!!!

My Car Purchase Experience with Sterling Mcall Toyota was the best customer service experience from the sale's man whose name is Mr Timothy Awe, he was very professional, you can tell that he is experience, he was very polite no wonder he was referred by a co pastor, as if that was not enough I was invited to the financial section of which the about three months I purchased a vehicle and my experience was so bad that I requested to speak to a manager. I came back because not only was Mr Timothy recommended, Mr James Alaskare was mentioned specifically because I shared my experience the last time. So far this year we have purchased three cars from this dealership. James was not only professional, he was polite, kind and was outstanding I will definitely recommend our other prayer line members to do business with this dynamic sterling Mcall Toyota employees. My church The Shadow of the Almighty ministries has over twenty thousand members on the prayer line in which we have over a thousand in the Houston area, I will definitely refer more of our members to this two wonderful gentlemen, they made my night and changed my perspective about the customer service at Sterling Mcall Toyota.
Kindly give Mr. Timothy Awe & Mr. James Alaskare a pat in the back for an outstanding job.

The service person was very nice and he is knowledgeable of his job. I will say keep it up.

Diego was amazing! He got me in and out of the dealership with a new car in no time!

Great deal on a car. Friendly service. No hidden fees.

Went in to look at two used vehicles. Worked with two salespersons but ultimately Julie Nguyen took care of us - along with the sales manager Ed Tsui. There were a few hiccups along the way but both Julie and Ed took care of us. Will definitely use Julie again.

Fast service even without appointment. High quality and efficient maintenance with all required information.

The service was fast and the mechanic was very helpful and clear about what needed to be done, also they got my name wrong it's not Charlie if y'all can read this its Cindie thanks great work on my car though.

Lot of cars being repaired because of the flood. My 30,000 maintenance went seamlessly. All depts very courteous. Good experience & car well taken care of

Warmly welcomed when we dropped our car after flooding. Quick inspection report in 2 hours.

I highly recommend the service department. I been purchasing cars from Sterling Mccall Toyota and servicing my vehicle there since 2011 and their customer service is superior. Edvin Lehr has been my service adviser for many years and I truly appreciate the personalized care he takes with each of my appointments.. It s a great experience each time , as i rely on our adviser to help and guide me.

Serviced my vehicle here n the customer service was OUTSTANDING!! My service adviser Rey was accurate with the wait time he provided n he made me comfortable!!! Wish I could give 10 stars!!!

I was searching online for a rav4 and found one on sterling McCall Toyota. started chatting with an agent an I explained my situation of not having a good credit but could trade in my 2010 corolla. advised me to go in. Omar Sattar was the sales rep that helped me get my 2016 rav4. I was not expecting to get a 2016 since i was not sure to qualify. and the paper work was fast that i left the dealer within 3hrs. i would recommend this dealership to anybody looking for good affordable cars......also i would recommend their service center. Great service

tnx to shawn for every thigs.
perfect........tnx

Excellent attention. Good service. I trust the professionals at Sterling MacCall Toyota (South West houston)