Sterling McCall Toyota Reviews

Shahid, sarwar, and Alexis made the whole experience great got Camry 2016

Nice sales experience! Recommend. Really appreciate Mr Salim Adil for choosing my new Camry with low monthly payments. Looking to buy more cars for my family in upcoming years. Thanks! Once again, Salim bhai and his team.

It was our first time getting our car serviced in person and the staff was great. Our tech Tony was especially curteous. He listened to our concerns patiently and took care of our car quickly.

This is the 3rd car that I bought from them I love this dealership good cars honest people excellent customer service ..

Amazing place to buy cars, Robert in finance was very helpful and quick and when I had questions he took time to help me understand. And Tommy in sales was very helpful getting me in a car I was looking for. He made sure it was clean and full of gas. I highly recommend speaking to Robert and Tommy.

The dealer made the buying experience as smooth as possible (buying a car is never a simple transaction!).
We were disappointed with Toyota's "connected GPS." It's misleading. We specifically asked the salesman if the car had navigation and was told "yes." The Camry's GPS and navigation is only operational if you have a smartphone and a newer one at that! And the only navigation that will work is a Toyota app that is poor at best.
It's not serious enough that we will return the car, but we feel that we were misled by both Toyota and the salesman.

We scheduled an appointment, arrived and was immediately taken care of. Technician did his job promptly and we were on our way.

My service advisor Rick is always polite and attentive to my concerns.

Excellent in service department. I would highly recommend to anyone looking for services or interested in purchasing a new car. 100% satisfication everytime.

I purchased my car about 4 years ago at Sterling McCall Toyota and they never fail when it comes to the best service experience! When I come in for service or anything my car needs done, Carlos Flores is the best. He goes over ever single detail with me. Great customer service!

Bought my car here and have services done here for 8 years, the location is convienent and people are friendly. It s very busy so best to schedule an appt prior to going.

Our sales Mr. Stephen Ye was very knowledgeable. We did not have to do any bargain since he gave us the best deal. From no idea regarding to which kind of car we'll get to drove out our brand new 2018 RAV4, it took only 3 hours. Highly recommend!

The best Toyota dealership in Houston and surrounding areas.

All the Service Reps I spoke to today were very nice and very courteous. The lounge area was clean and comfortable. Service was stellar!! What more can I say, good job guys!! Thanks!!

Once again bad customer service I was over the dealership this weekend I had to wait around five hours to get an oil change and that s not all once they returned my car it was a mess all over the place I had to get the manager to see if that s the way they treat the customers that s a shame I m pretty sure they need to hire more competent staff

Spoke to Cedric McCall, service tech. Prior, during and after completion of 70K mile inspection. Cedric was courteous & professional while explaining options for work needed on my vehicle. Work was performed within the timeframe stated and cost saving measures were used as available. Cedric s work ethics are appreciated.

Edwin was my service guy and he made the visit a pleasure. Prompt service.

Working with Kathie Marsh was the most pleasant car buying experience I have encountered. Dewey in the Finance Department continued that great experience!

By far the best Toyota Dealer I have ever dealt with. Great people.

Third vehicle in 20 years ive bought here, the first two are still running though they need to be given a break in their "old age".
Salesperson, Sarwar, was very knowledgeable, efficient and conscientious on getting me the best deal on a great car.

Sales man was amazing Art Garner. Also finance department Robert Denaro. Great people and walked out with a brand new car so thankful

I made an appointment for a simple oil change today. After discovering my service technician was absent due to getting sick with COVID, they found me another technician. But many of the service technicians were either not wearing masks or not wearing it over their noses, which I found very disrespectful. They also removed my tire rotation sticker from Costco, which was infuriating because I only went in for an oil change. All in all, terrible service with no notice that my scheduled technician was out the entire week previous to the appointment.

Great salesman, mechanic, customer service and everything!

David(Tire specialist) helped me to get lowest rate in market. Excellent customer service.

I really appreciate d service, All ur staff are great, U guys keep it up u're excellent

We were initially disappointed but our Sales person Mr Parvez and Used car Manager Andrew made our life easy and looked after us went to the extend in giving us the vehicle for test drive for 4 days minor scratches which they sorted also got the complete detailed. Missing on headrest which they have ordered a brand new one. There was only one key which they are sorting out also. Would definitely recommend and buy our next vehicle only here.Excellent customer service.

They need to work more on service, waiting are all the machines broken, they have me waiting for 3 hours for just to tell that they don't have the part.

They're A1, my boy Christopher In express maintenance always takes care of me.

Very good service and I am very satisfied. They are quick and detailed.

Excelent services great attitude with the customers

Great service not cheap and long wait time but happy with the service

Overall experience was good but they had two rates for the same oil change coupon. Current visit total was different than previous visit. It supposed to be same as using same coupon. There was quite bit different on total.

I never have any problems with them! I have excellent service every time I go here.

Google review 4/17/20
BE CAREFUL!!! Wish I read these reviews before bringing my car to Sterling McCall Toyota on 3/13/20.

My Toyota Camry was driving fine before I brought in for a Multipoint Inspection to prepare for a road trip. The next time I drove it again (3 days later to a store,) it broke down for the very first time.

Steering wheel became so hard to turn, and the car could hardly move as I pulled into the parking lot. I was so scared and, without going into the store, drove straight to the dealer. I asked them to fix whatever they had done because until then my car had always been driving well with no significant issue ever.

To my disappointment, the rep said it s a coincidence that power steering oil leaks so all they could do was to refill it, and the estimate on fixing it was astronomical.

The name Sterling McCall Toyota reminds me of the feelings of deception, helplessness, and full of Regrets.

Great service in timely manner. Helpful technician to explain the details.

AH MAN! What can i say! My salesman ROBERT SAVALA was a pleasure to meet! Very attentive to what we wanted, very helpful and multitasker! Got me my beautiful car, 2020 TOYOTA CAMRY. Have had it for a couple of days and LOVE IT! Once again all thanks to Robert & Toyota of course! Thank you so much robert!

Had great experience there as always. I tell my friends this is where you take your Toyota for service always.

The best service and attention on the part of the seller Mr. Faraj Doumit and the Finance Manager Mr. Mauricio Rivera. Grateful to all the support. I would recommend them. The rate with a 10 or AAA

Robert made it easy to buy a new car, it was very hard to let go of a car I had for some time but Robert made it easier. There is never any pressure to buy and the best part is the care and patience put into the transaction.
I will be referring family and friends to Toyota.

Awesome service and commendable. Just went for sienna service and took no time to be ready

Great experience at this location. He address all of our concerns really focus on what we wanted and needed. He showed us vehicles based on our needs. Highly recommend it he showed us the car fax upfront of cost no surprises. The financial specialist was also very informative. The purchase was seem less. Thanks

Clean atmosphere. Dedicated and enthusiastic friendly staff.

Easy to make an appointment online. Arrived on time and had to wait 4 or 5 minutes for the cars ahead of me, then very efficient. Even with Covid-19 safety measures, everything was handled professionally and efficiently. I brought some work as I figured I d be there for a while. I was in and out in less than 1 hour which seems better than experiences I ve had at other dealerships in my life, including MB and Lexus dealerships.

Jose was the one who help me out and he did a really great job on helping me getting my car.

Very efficient staff. Lots of waiting room options. I was comfortable and felt like my car was in good hands.

I definitely give them 5 stars because of their service. They was so nice to give me all information about what car I need, what color I should choose.... Especially Son Vu, the seller, helped me a lot. Thanks for everything.

I was greeted with smiles by Mr.Fisch. While I was waiting in the lobby, for an oil change. I was asked by Mr. Fisch would I like to upgrade my vehicle. Needless to say I left out with an Brand New 2021 RAV4 XLE Fully Loaded with an 2.9 Apr with $2,000 down. Great customer services and great knowledge throughout the process. Every question I asked, he fulfilled it. I felt very welcomed and I was out in a timely manner. Highly recommend Sales rep. Arye Fisch and for finance Robert at Toyota Sterling McCall.

My service manager Rey Qui was exceptional as well as the entire department who identified the problem with my vehicle. A part had to be ordered however, I was notified when the part became available & the price was exactly as quoted originally. I was also able to benefit from the use my extended warranty & Rey handled everything. Thank you for your outstanding customer service. Lana Gilmore

I puchased ny car from sterling mc call Toyota on bissonnnet...the car buying process was simple easy. and quick. Mr. Shawn helped me and walked through the process with me ..he was very helpfull ....i am a very satisfied with the deal he got me ...thankyou Mr.Shawn for all your help.

The service was perfect but the wait took an hour an half for the oil change and I took an appointment.

Just bought a car there, and Samuel helped us buying it. He s a guy to go to , very polite and professional. We rate him 10 out of 10. If you ever go there - ask for him.

Great. Came in for an oil change took about 30-45 minutes and was out. Clean and nice waiting room with huge Tv and free coffee. I will come back here every time

I had a bad experience here in the past with an oil change but decided to give them another try, big mistake. I came in with an appointment but why would they allow appointments if they are not going to respect your time. I dropped off at 1pm and the service rep called me at 3:55pm to come pick up my car. They close at 4pm on Saturday. It took them 3 hours for an oil change. The worst part is when I picked up my car all the papers in my center console were thrown out in front of my passenger seat, as if someone was looking for something. I asked service rep why the technician Dev Parvatam did this and that it was really unprofessional and rude. I'm calling in and reporting this to the service manager because its unacceptable. Never returning here.

Very prifessional people. Service and pricing good.

I came in for a 15000 mile service call. Everything went well and I was out sooner than I thought.

Alex kazemi is the sales man to go to, I highly recommend him.

The sales lady Bella Zhang is very professional, efficient and friendly. The whole transaction is very smooth.

Waited 4 hrs to get my car serviced. I had a 9:40 am appointment and was handed over the car around 1:40 pm. They seem to book more appointments than their capacity. They should understand how important is time for their customers. It was the first time I went to this center but first impression was a bad one.

I was very pleased with my experience there. Eugene Dikibo is the Best sells person. He knows his craft. He should be a partner if not the owner. Really enjoyed him in action.

I had an amazing experience. I was able to navigate from beginning to end with ease. Everyone I interacted with was extremely professional from the sales to the financing team! I was made to feel like I'm part of a family. There were no hidden agendas and all my questions and concerns about buying my vehicle were answered.

I was so satisfied that my son also purchased a car the next day. My daughter is going in on her next day off and also buy a car and so will my husband!

Thank you for making everything so easy!

Well they did good service and good time to do my services on my Toyota Tacoma an very friendly people

Great experience! The staff made it easy for me to go through the process and receive my new car. I appreciate their patience and they are kind. For a brand new car, especially your first one, I suggest coming here and have them hook you up!

Brought my car in for oil change, they topped off fluids, rotated tires. Recommend I get new tires. Enjoy going to Sterling McCall because they are always honest. They treat you as a customer that wants to keep coming back for service. Unlike some service establishments who look at your vehicle to service and get the job done and move the next car.

I spent my time looking for a used Hyundai Sonata at various Hyundai dealerships. With being unsuccessful trying to make a deal on several used Hyundai's I decided to branch out and look at other dealerships for used Hyundai Sonatas. I found that Sterling McCall Toyota had several Sonatas with the features that I desired. Showed up to look and drive and see if they wanted to even make a deal. Got a little bit of a run-around trying to make a deal with the usual "the internet price is our lowest price and we can't go any lower". Finally was able to make a deal for MY PRICE on a used Hyundai Sonata. Was then able to go over to financing and finish paperwork as I already had financing so paperwork was fairly quick. Lobby was decent and they offered various drinks while you wait.
At the end of my paperwork I was offered the extended warranty which I was interested in but at the time still needed to talk that added expense over with my spouse (which was out of town that day) so the finance guy, Thomas, gave me paperwork to take and made me another lower offer for the extended warranty and he told me that I needed to make a decision on the extended warranty in about 7 days.
After talking over extended warranty and looking at my finances I decided to talk with Thomas again. I had to leave a message but he did return my call that day. We spoke and he was supposed to get back with me the next day whereas his boss(es) were gone for the day already that could "make the decision" on my offer for the extended warranty. So the next day came and went without receiving a phone call. So the following day I called and left Thomas another message to call me back and see if we could make a deal on the extended warranty. Now that it is about 2 1/1 weeks later I have yet to hear back from Sterling McCall Toyota concerning my extended warranty.
I do know that GOOD CUSTOMER SERVICE is important to the survival to any business.
With all this said, I feel that at the end of the year when I'm ready to purchase another car I won't go back to Sterling McCall Toyota. I feel that if I run into a problem or need extra help finding what I am looking for that I won't get that call back; a return call makes me feel that Sterling McCall Toyota really does care about their customers even after you leave their dealership. All in all ... they don't really care!!

Had a great sales man, Shad Osmani was very helpful. Thank you. He is honest and treats you like family. Had good things about him also from other salesmen.

I had one of the best car buying experiences at Sterling McCall Toyota. Bella was my sales person, she was very sweet and made sure I was satisfied. Duey was very nice and helpful. They both went above and beyond to make sure I got the vehicle I wanted. I will definitely go back when I m ready to trade in my vehicle.

Rick Howell in service was thoughtful, helpful & empathetic with my Harvey flood damaged vehicle. Even though my car was a total loss, Rick continued to assist wherever he could. I will definitely be referring friends to Sterling McCall Toyota! I plan to buy my replacement vehicle from them in the next few days!

Horrible service offered 6k less than rough trade value for nada and truck is in perfect shape. And when asked why there car was priced higher than clean retail wasn't given answer. Tried to haggle to get rough trade value but they said they only buy cars a value they could get a similar one at auction for. Lost my business for sure of coarse u will always buy something cheaper at auction.

Thank you very much for your outstanding customer service and support. My vehicle was towed after closed of business. The next morning, your staff was able to work my emergency appointment in in addition to the significant scheduled Saturday appointments
The service lead. Luis was very helpful in explaining the situation to the technician
It was literally a storming day due to a tropical storm. You all brighten my day, especially during this COVID-19 pandemic.
Thank you
Mrs. Holmes

I came here to Sterling McCall Toyota for a car service. I made a reservation for 7am for them to see my vehicle. I came on time to the appointment however they made me wait until 9:30 am before they even saw my car. If was going to take them so long just to see my vehicle what was the benefit of even booking a reservation for them to see my car? Pathetic service.

My experience at Sterling McCall Toyota was perfect. No high pressure sales, just courteous, informative details. Hamza Kalender was a pleasure to work with.

My visit went well. All of my questions were answered before and after my car was worked on and there were no problems.

When checking in for my service appt, was left standing by my car for a while until I approached the woman at the desk on the side of my car to see if I just leave the car. She was busy on her phone, but then did my check in. Service advisor was nice on phone said he would call me again when car was ready. I got the automated email saying cat was ready but waited for the call since he said he would call when ready. After waiting 10 min, I went up to the service desk and they had everything. Good thing I didn't wait for his call. I finished paying and went out to wait where they said the valet would bring my car. After waiting for 10 min and have two people who got there after me have their cars brought up, I finally asked someone if I was waiting in the right place. He said yes, and then got someone else to check on my car. I could hear them asking about keys on the radio. 10 min later (20 min waiting total) another guy brings my car up and just walks away from it. No thank you waiting or sorry for the delay. No verification that it was my car (keys were just left inside) and he didn't even see me walk up to the car and drive off (I had to cross two service lanes). Needless to say it's unlikely that I'll be back here again.

Wanted this to be a good first experience and it wasnt. I got there 6:30 to be the first car they took in for an oil change.
I was first and was hoping it would be less then 1 hour but they did many other cars and mines was done close to 3 hours later!!!
3 hours for oil change to rotate tires? So dissapointed

Terrible service. This was the worst service visit I ve ever experienced at Sterling McCall Toyota. Three main issues: 1) I came in to have an interior part replaced. The service agent confirmed the part was in stock before I arrived but after I waited for 2 hours, he told me they were out, 2) I also had a state inspection performed. They inputted my tag info incorrectly in the inspection form and now I can t renew my TX tag online, 3) the wait was VERY long and they were not busy. I am very disappointed in the service dept. In the past, it has always been acceptable and workable. I hope this is not indicative of the future of their performance or I will take my business elsewhere. I have been a loyal customer since 2017, but I m questioning now. I almost decided to name the service agent but I won t this time to protect confidentiality.

Wonderful service from Adi Diaz. Professional, respectful, and helpful. I recommend other to ask for him

I took my rav4 in for my 1st free maintenance check up and it was super fast. I had a low air pressure warning light which they fixed! The staff was very friendly also.

Make online oil change appointment doesn t make any difference, still have to wait 2 hours. And still many service specialists not wearing mask.