Sterling McCall Toyota Reviews

Garni was terrific. Made the car buying experience hassle-free. He went above and beyond to make sure everything was done right. Highly recommend him and Sterling McCall Toyota to anyone looking to buy a new car or truck .

Was at dealership from 9:15 to noon. Was told they did a diagnostic and could not find problem why my hatch door was not opening but they think it might be the motor. This replacement will cost me more than $500.00! Diagnostic cost me more than $200.00
When I pulled out of the service area I noticed that light was on indicating a door was open. I got out of the car to find that one of the passenger doors rubber padding was off. Service people did not check my car before returning it to me. So now I have to wait a few weeks for a motor that may or may not be the problem of the hatch not opening.

One of the services that reflect Toyota quality beautifully

Bought my Camry here . From the first day to all my service needs they have been very helpful . Great people and I have always been very happy with their services .Will keep coming back .

Oscar was very kind and courteous. I was there a very short period of time. Thank you so much for the prompt service.

My helper was George and he was doing a fantastic job at service department

Sterling McCall has worked on my car for almost 2 years two years now and they always do a great job! They make sure to explain what needs work, cost, and keep you updated throughout the process. I ve never had an any issues and will continue being serviced by them!

They didn't want to sell me a prius prime. Said it's spacial order (not according to Toyota HQ) told me to go elsewhere.

The experience was prompt. Professional and courtesy. It exceeded my expectations!

I had my first service performed on my new RAV4 by the Sterling McCall service department today. The staff was courteous and completed the service in a timely manner. Thank you

Call to ask about some parts and the guy answered me badly is not bilingual and much less attended to me as it should I think he does not like that job

Sherman Khan is excellent we have bought several vehicles here and insist on him.

I had bought a 2018 Toyota Camry. Salesman was friendly, professional, and fast. After several months I had an accident and got my car fixed somewhere else but after a while I was hearing some noise. Called the service department, talked to Pedro, he set an appointment for me for the next day. he took care of it like a pro. I would highly recommend the sales and service department. Pedro you re a pro.

Wil Solano always helps me out whenever I need it. All I do is set up the appointment with the amazing call center and come in and drop off. I ve had my 4Runner for 2 years and I ve done all my maintenance with Wil. I trust his opinion on what I need to do to keep my 4Runner running smoothly. Couldn t be happier with the service over at Sterling McCall Toyota.

It waa a wonderful experience. Relaxed with no sales tactics or unnecessary addons. Soroush was very helpful.

After I was mad they didn't fixed the problem they said that I have to replace engine pan I took it to someone else and pan is fine I know I'm not perfect I was mad because I went for just oil change then all this problem but really you punishing me by taking off the engine cap off so engine will have no oil so it go out y'all supposed to be professional I will never use y'all again and I don't recommend to use this place please run away before you regret it like I did

The oil change take too long over one hour when I brought my car they told me it take one hour to done but i am waiting still it is 1 hr 40 minutes not done yet I didn t know how long more it will take .....and it take 1 hr 50 minutes it is worst

Shad was a great salesman. We got a great deal and thanks to some planning regarding financing I was out in an hour!

I received the best service.The line was long but was attended within a reasonable time

The experience I have ever had. The salesman brought the Vehicle from a Sister store, Clean and ready to drive home. The process of buying was fast especially in finance. Thank you all at Sterling McCall Toyota.
Love the car, love the staff and the service.
Keep up the great job.

Puis Ekiko was great!!! I wouldn't have wanted anyone else with my car buying experience.
Bit of a bumpy start but the staff did their job and accommodated accordingly!
Closing department was phenomenal, very laid back and friendly.
Had my new babe a day after signing (they detailed and washed my new beau).

Idiot technicians hired by them, they told me to repair sprinkle valve for my car wind glass and quote me $500, they wasted my half day and small shop mechanic did this job without any charges, and I gave him $20 for his lunch and was happy, I gave one star as I didnt have any option to write comments for them.... pls go to small mechanic shop and fix your minor problems of the car,

if you go with these ppl, then just wasting of money and they dnt knw value of time, even though you have warranty from them...

Just expect any service to take at least 2 hours of your time, every time. Walk-in? Minimum 2 hours. Set up an appointment? Minimum 2 hours.

Want to know why it takes so long despite seeing a full staff and plenty of bays to service vehicles? Good luck getting more than a "we are sorry it took so long."

I almost never leave any reviews, good or bad, but when my 7:20 AM appointment results in a simple replaced gas cap nearly 3 hours to the minute I just have to say something.

2-stars because at least the work was quality. Which, I guess it should be since they take their sweet, sweet time...

Pedro was my advisor today, and he took care of my car s multipoint inspection with ease. I didn t have to worry about a single thing, and he explained everything that was going to be done before the service and again reiterated all the things that were completed. Sterling McCall Toyota services has never let me down, and I ve felt like I was walking away with a safe and reliable car every time. I got my appointment moved up an hour without a problem also on New Year s Eve! Everyone was polite and I really appreciate the professionalism of the establishment.

Maksud Kapadia provided great customer service. Really happy got the best deal

I went in for 80,000 mile service. I scheduled an appointment online. I saw Rey today as my Service Advisor. He did a great job. My car was ready at the time he said. He even offered to get my car washed but I was unable to due to time restrictions.

I had the most wonderful experience getting my new RAV4. They made feel so comfortable and took great care of my needs. Parvez who was my sale agent is such a sweet person and is great at what he do! Not to forget Mr. Us mami the manager who took some time out of his busy day to make sure I was happy with my new purchase and that everything was going well oh and made sure my little girl had a great time as well. Overall I recommend this location for your car needs they are great!!!

Your Service Department Rocks!!! Service Advisor Valentin Nava - very professional and pleasant!! Mechanic Jose Echeveria top notch!!

Well what can I say full staff good customer service I will recommend many very good work !!!!!!

Well I can say full staff good customer treatment I will recommend many very good work !!!

Great service center. Took care of my cars needs and quick too.

Everytime i come here, these guys treat you like VIP. Always professional and with great attitude. No matter how busy they are, they always seem get things done in a reasonable time.

Phillip Nguyen was awesome love going there just because he is so great.

Mr. RICK was very professional and very helpful. I am appreciate very much

My advisor Valentin was very nice. He got the cost of my repairs and accessories quickly. My only reason for not given them 5 stars is the super long long wait for the oil change that was not done until almost 10am from a 7:40am appt. Otherwise great service!!

The attention was really good and the staff very friendly. Britney was super helpful and was willing to help me out with my inquiries. Was definitely a good call taking my car to them.

The repairs needed were a bit pricey, but it's an authorized dealership shop so it was expected.

I had 1-1/2 hours to kill while I had the oil changed on my Camry. I liked that the dealership is large and there were lots of choices of places to wait. Even with the Covid 19 threat everyone was wearing a mask and people seemed to be spaced well apart. The snack bar had a nice selection of snacks/sandwiches and drinks. In the end I waited 2 hours but the waiting environment was pleasant and I have to consider these trying times!

Simple, convenient, fast and very profesional. Highly recommended.

got a Mercedes from this location years ago for my wife. A couple years later, we're getting letters in the mail notifying us we're part of a class action law suit bc we were charged a higher APR from Toyota simply because we are black. Never again will we buy from any of the sterling McCall dealerships

Everyone was patient & friendly. Did not try to scheme on prices and they kept it real. Everything done in a timely manner.

The team at Sterling McCall is top notch. Ed Tsui, the sales manager has helped me with three automobiles and I always come back to him. He and Giane Pugh, my salesperson, made it a smooth and simple transaction. The financing department was very straightforward and honest. I appreciate and highly recommend Sterling McCall Toyota.

Excellent service!
They are always aware of the vehicle service, they send me reminders and calls.
The waiting time is considerable, very attentive and when the service requires more time they give me the option of providing an Uber and going where I indicate them and taking me back when my car is ready.
Nice to shop and follow up at this dealership.

Awesome dealership awesome staff great managers highly recommend this dealership very attentive to their clients

Had a great buying experience this past weekend. The salesman Casey Lee was very attentive, respectful, and made me feel like I got a great deal on the car I finally selected. I almost knocked off a star for the hour and a half it took me to get in and out of financing, but Melanie was great too. Other people might not be as forgiving as me, but would still recommend over the other dealerships.

Adi is an excellent in service. True to his word and very professional.

Service Writer was polite and professional, Thery were very fast in performing the work.

Very proud customer service. One star is way too much for their service.

Sterling McCall is a honest dealership they doesn t have extra charges window sticker like other dealership to build up the price.
I ended up getting the tundra TRD PRO a great truck Ozzy was a great sales rep honest and knowledgeable and very patient and polite can t ask for more.
if the rate was from one to ten stars they would get ten stars without a doubt if you looking to buy Toyota and you ve been in other dealerships you probably know what I m talking about. I recommend them to everyone.

You pay for excellent service and you receive excellent service

I love this place. Please go see Victor in Sales and Harry in finance to have the same wonderful experience that I did !!! Smoothest purchase I have ever made! Last person I talked to was Tanya. She was very helpful and kind!! I can t say enough about this place !!!

I came in to get my tires looked at. The cold weather has been getting to them. The tech was nice and pretty efficient considering that I didn't have a appointment. I arrived around 2:25 and was out by 2:53. I had a good experience, the waiting room is nice and has good amenities.

Fast and Easy Experience!!! Ask for Ferris and Amir in the Finance Office!

Great experience. Hai Huynh is very helpful and knowledgeable

Fast and thorough service. All the staff is polite and helpful, my vehicle needed service and it was complete the same day.

Very friendly staff, Hamza was a great salesman and always took our needs first. Definitely recommend people visiting and doing business with Hamza. On the finance side, James was great at explaining the options we had and why some warranties were really helpful. Overall a pleasant experience.

Tunde in sales was a pleasure to work with. Good price on a new vehicle and reasonable trade-in on Prius. The finance manager was also very easy to work with. She minimized the time required to close the deal, reduced the usual torture of being pressed to purchase many additional dealer programs and made it easy to arrange for Toyota financing.

When I first arrived no one acknowledge that I was even there, I got out my vehicle & had to ask someone for help because no one attended to me.

Will say anything to get you to buy a car but once it's done, will give you the run around if the car starts acting up. Sold us an extended warranty with a used jeep saying it would basically cover everything except normal wear and tear. The day that we got the car, it started making sounds. They told us to bring it to jeep who charged us over a hundred dollars to diagnose the problem. Turns out the emergency brakes were damaged and they wouldn't cover it because it's part of wear and tear. Had to go back and forth with Sterling McCall for them to finally fix the car. Would not recommend this place. They are shady.

Had to bring my Prius in for a recall, pulled in, was met by someone that asked what my problem was. Pulled up farther and another employee came to me and verified why I came, took me to his desk and got my information. Was then directed to the customer service lounge for a semi long wait due to the fact it was a software update and these things have a mind of their own.

Update 1/15/21... Had to go in again, brakes. Nilson was very considerate. Gave me a 10% discount, and he was able to arrange financing for 6 months. While I was waiting, he sent me a text to see if I needed anything. Excellent, thanks.

The salesman was not honest about the price of the car. He sent me an email with false information about the price of the car. making it seem like I'm getting the best deal. when I asked him to email me the break down of the price he didn't want to do that and when I went to the car dealer he didn't want to show me the paperwork for the car and he told me I'm getting a great price just go up to the finance manager and they will show me the price. I waited 2 hours to see the finance manager just to find out the price on the paperwork is not the price the salesman told me I'm getting, plus he added $500 for windows tint that I didn't ask for. A totally dishonest salesman, using a false advertisement to attract customers to his dealer and then make the customer wait for hours to find out that they wasted their time and money.

WARNING BEWARE!
On October 3rd, 2020, sterling sold me a used truck they did not own the title to. Sold me the truck with a clean title which was a lie. Unfortunately, less than 24 hours later an uninsured motorists drove into the truck and totaled it. Filed my insurance claim with no problems until my insurance company tried to get the title. The dealership can not provide a title to the insurance company so I have been paying insurance and truck payments for four months on a truck that I don t have because of this dealership. For the last four months they have been telling me the same thing. For four months they have been getting this clean title from the previous lien holder. How is it for four months I can t get a title yet I m expected to continue making payments. I call the finance department, the titling officer, and finance supervisor with no assistance. They say they will call me back with updates and NEVER call me back. I paid for a rental out of pocket of two months after my insurance on the rental ran out. Thousands of dollars I ve spent just trying to get to work during this. They show NO empathy to my situation. I would never buy a used vehicle from them! EVER! BEWARE!

If you're looking for a car, this place isn't worth your time. I give it two stars because it wasn't the worst customer service but they definitely don't care about the customer. I went to test drive a few cars and I asked for a quote after. The salesman, Eddie, was completely uninterested and apathetic. I called him back the next day with an offer and I told him how another dealership could match it and he told me to go with that dealership instead. I don't think they're interested in selling cars. Ultimately, I did exactly what the salesman told me, I bought my car somewhere else, and I'm very happy I did.

They use the old tactic of posting an ad with what seems to be a very good deal.
More than 30 min in the show room to tell me that the vehicle was already sold.

Everyone was very helpful and considerate of my time.

Antonio was polite and helpful, Beal did the inspection as I expected it , the cashier was full of smile and Tony N. helped me to print the copy of the M.P.I without hesitation.

Brought my new Tundra into shop. Found that rodents had chewed up wiring harnesses and hoses. S-M service department ordered the parts and jumped on the project. Rick, my service agent, was knowledgeable and worked diligently to get it done. The truck was ready, clean, and waiting to go shortly after all parts arrived. Thanks.

My boyfriend just bought a used car from them. I have to say the sales rep that I spoke to was very kind and patient with me the whole step through. Well.. as I was discussing the details of the car, another salesman (short, chunky, half bald head, white guy) runs up to him and says "THIS CAR WAS SOLD THIS MORNING". No manners. Didn't pull our sales rep to the side. Just ruined the entire experience. Then he comes back after giving Hamsa the keys and says "LET ME KNOW IF THE DEAL DOESN'T GO THROUGH" in from of us. They need less cut throat, self absorbed, greedy, "I want my commission" kind of attitude. Rating this location based on my experience. I am sure I will be going to Don McGill Toyota in Katy for my car. since I have 15 years in cs service and 2 in sales. I am very aware when an experience is not very customer service friendly. If you need pointer, please tell your sales reps to remember one thing; I learned it when I first started and it has given me the ability to excel and surpass my employer expectations in cs service. "CUSTOMER SERVICE IS NOT JUST A DEPARTMENT, IT'S AN ATTITUDE!!" Mind blowing, right? Who knew!

Checking in was extremely easy and well organized. They finished everything within the same day as I was told. Very impressed with the service here.

The lasts time were here I had very bad experiences.

Wil S. and Dev P. took great care of my uncle s Prius! If you ever need any Toyota repairs I recommend going to see these two guys! They will take care of you beyond your expectation!!!

At Sterling McCall Toyota AHMAD MEEHRAB is an excellent sell person that goes well above what is needed. He listens throughout the process and I would recommend him to any one. Above all he is a great asset to TOYOTA and makes you want to return!!!!

I don't expect Toyota to offer high and beyond customer services compare to other high-end car brand. But Toyota can work on helping new car owner like me the ropes around keeping the maintenance of my car. Felt every time I try asking a question about my new car I get brushed off. And end up not learning anything in keeping my car well maintenance. Because of that I wouldn't recommend other people that I know to that place. No matter how reliable the brand is. Customer perspective matters in this sense .

Isaac Hall really helped me. He made the process easy and knew what I was looking for. He took time to help me learn features on my new suv. Great car dealership and the people who helped me were great. This is the place to get a car.

Sterling McCall Toyota has been the best place to purchase my cars over the years. They are patient and allow me to take my time.

They made me wait for an hour and finally said the cars that I was waiting for was in very bad shape. That stinks

I go here for service everytime my truck needs something done. Rick is my go to service guy and has always taken care of me and my truck!

It was an amazing experience, I am so really glad with my 2020 Toyota Corolla, my representative Walter Artiga is really professional and very kind , he explained me very good all about the best vehicles option to buy , good knowledge with the finance process, definitely, I recommend you 110% Mr. Walter Artiga, and sterling McCall Toyota. The sales managers are very nice! The best dealer ever in Houston. Thank you guys , 5 stars are not enough for excellence.

Very grateful that Carlos stayed late for my husband and I to be able to drive our Cadillac SRX home to Corpus the night we purchased the car. He did everything he could to get us a good deal. Love my car, even though we experienced a problem with the touch screen as soon as we left the lot, not happy about that because that was one of the reasons we bought that specific car. It is currently getting worked on and don't know when it will be ready, hopefully sometime this week. Not looking forward to driving back to Houston to pick it up, but atleast it's getting fixed. Few other details I didn't like was that the car was missing a hub cap cover and floor mats. I just wanted to let Carlos know he is doing a great job helping us work everything out with our car.

Great customer service. Would definitely recommend to family and friends

In 35 years of driving, before today, I can honestly say that this location has provided the best customer service that I have ever received. The staff are extremely professional and everything is done to perform high quality service with integrity and to make the experience as pleasant as possible.

Today marks a major departure from that high quality. I scheduled a 9:00 appointment online and dropped off the car on time. I was told that a simple oil change would take between 2 and 2 1/2 hours. I was assured though, that they should be able to do it a bit faster than that. After waiting 2 hours and 15 minutes, I went to get an update. It took 10 minutes to find the person who had the paper work. At that point, I was told that they had not even started and that I was next. When I asked to get some clarification from the manager Art Whatley, he just made excuses rather than transmitting confidence which had always been my experience previously. He said two people had called in sick. I inquired as to why they would offer appointments that they could not handle. He answered, "It's not an appointment, it's a drop off time." This has not been my experience for the past five years. It is a strange and disappointing departure from the highest quality automotive service that I have ever experienced.

I asked to speak to Art's manager, feeling completely stonewalled. In short, Jerry Bush didn't know why the service was subpar and didn't seem to care. He just offered me a car so as to send me home. He could not let me know when my car would be ready nor how I could be assured that today's disappointing service would be different in the future. He just kept repeating, "I've told you. I don't know what is going on out there." He didn't seem in the least bit interested in resolving the issue. He only insisted in getting me home without a firm timeline.

He added, "I see why Art didn't want to help you."

I am saddened to see a place that has always been leaps and bounds above any other location adopt an attitude of apathy. It does not bode well for this location. With the recession and extenuating uncertainties, I am surprised that Jerry would be so cavalier about allowing a drop in customer service as well as expressing a complete lack of interest as to why the clientele is not valued as it previously has been.

I would strongly encourage Sterling McCall to step up their game and preserve their strong reputation before allowing a slow decline to undermine a shining star here in Houston.

Staff are helpful... specially my service advisor Will Solano his very experienced and he knows what his doing and dealing with. I always recommend this place.