I made an appointment for 7am (first appointment a...

I made an appointment for 7am (first appointment available for the day) to have my brake pads replaced. I was informed 30 minutes into waiting that the brake pads were out of stock but that ones would be arriving shortly from another dealership. I decided to continue waiting however it has been over 3 hours and the brake pads have not arrived (which I was informed only after I requested an update). I was offered a rental vehicle which I accepted however the person in the rental office was out but would be back shortly.

I should not have been able to make an appointment for parts that were not available in the first place and if that were the case should have been offered another means of transportation well before I asked for an update (3 hours later) AND the necessary personnel to facilitate the transportation should not be out for an unknown amount of time. This has been a very poorly organized and frustrating experience.