Sterling McCall Toyota Reviews

This service at Sterling McCall Toyota is great! Rey the service tech was awesome!

For the past four years, I've patroned this dealership. I've traded-in, leased and financed vehicles, and have gotten my car serviced here. For all of my visits, I've been treated with excellent service.

I have enjoyed working with Allen Wanju - he has always gone above and beyond to assist my with any concerns of inquiries that I have had.

In terms of service, I love the fact that there are areas where I can set up and work while I wait for my car. There's coffee and sodas that are available for you while you wait. There is also the option to be dropped of at work if need be.

I have nothing but good things to say about this place. Keep up the good work!

Charles was excellent in his position! Thoroughly explained in details what was required about the Sienna! The rotation of the four tires was done January of 2018 ! The only objection my husband give is that the rotation was not required and newer tires should stay in the front older tires in the back? So I took it to Goodyear store who worked on this car and reverse the job! Otherwise everything is great and recommend the same service!
CC Phillips

2/6/2019

Service by Eric was excellent! Would recommend him for everyone! Showed the problems my Sienna had and has been corrected in an appropriate time schedule ! A very courteous servant and an asset for Toyota company!
CC Phillips

Very kind personel, not busy, and in just 20min they changed the oil and battery and rotate the tires,thank you.

Marvin (the technician) is awesome and extremely polite. Marvin was very helpful and Sterling McCall should be very grateful to have an amazing employee like Marvin. The least thing Sterling McCall upper management should do is either giving Marvin a raise to show gratitude towards Marvin because after all how often a customer spent this much time writing a great review for a great service.
A very very happy customer
Howie Tran
Owner of the 2018 C-HR

I always have good experience at this dealership..great service

Very fast and courteous service. Only an hour wait with no appointment. Will be back!!!

Good service. Free shuttle service when I should wait for 4 hours.

Quick service on my car. Attention to details and a reasonable price. I will keep coming back.

Service done as agreed to but disappointed that they didn t clean up behind themselves and/or provide a car wash. Specifically, there were numerous oil stains and grease smears left inside of vehicle.

best experience buying a car everrr! Love the people here, great spirts!

Outstanding and honest customer service, telling me what to do and what not to do for my car s periodical maintenance.

I have been a Sterling McCall customer since I purchased my first Camry in 1992....I have always serviced my cars there and do it regularly so they have been very low maintainence and I would recommend them to everyone...me very satisfied customer since 1992....

The experience was fast, professional, and efficient.

I bought a 2016 4runner from a private party and took it here to get inspected. They said all clean, except brakes at 3mm, so new brake pads/rotors and brake fluid needs replacing. $750 quote. I know this is a common money-maker, so get my car checked out by my local shop who I trust. They take pictures of the brake pads and fluid and let me examine myself - pads are 5mm and fluid is crystal clear. Not going back!

So I have to have my tires rotated and maintenance light come off my 2020 Tacoma. the service technician never rotated my tires the only thing he did was turn off the maintenance light and it took four hours. I would not recommend anyone to go and have your Toyota serviced at the shop or location.

I got here at 7:15am I was checked in at about 7:30am the guy helping me was named Nilson after 2hr and more waiting I texted to the number given and no response. I walked outside met with Nilson and he explained that my vehicle wasn t ready yet. I was only here for an oil change due ,it took more than 2hrs that s not good service and plus I had to chase Nilson around because he never responded my text. So no, bad service overall I m very simple just acknowledge me don t ignore me.

Very good. Richard Howell very nice and professional.

Best customer service, I totally recommended to Anyone.

Found a deal online..test drove and talk to the sales person. Very routine. I believe it's good to check prices and see what used car goes for elsewhere. They negotiate pretty hard but it's manageable. Just read what you sign before you sign. Papers and offers easily get mixed..it happens but you don't want to sign something that isn't the final agreed upon price.

Have been taking my Toyota vehicles to this dealership since 2001. Continue with them because the people are courteous, service-oriented and take the time to explain the work done on the cars. I will purchase my next car from them because of how they treat their customers.

Efficient service. Giorgio was great. Excellent communication. Worked out great pricing

All went well. Was down to dealerships. The service and financial department we're the best. Salesman even followed me home. I did not do a trade in.
Very good experience, good price.

Organized management and great customer services are admirable

Sterling McCall Toyota has beautiful cars, but our sales person made the car buying experience easy, smooth, hassle free. Alex from pre-owned cars is the best!! We spent an entire day looking for the right car and he was so patient with us till the end. He answered all our questions calmly, and was always available to help. If you want to get the best, without any stress, then Alex Kazemi is your guy.

Sterling McCall, both Service and Sales, always takes care of what I need for my car. Professional and polite staff all around!

Thank you Walter. You sure were a lot of help. I like the fact that ypu were also very informative and was able to provide me and my family with such great service. We love our new Camry. We will definately come see you again for our next car.

Took a little longer than I expected for a brake change, but it was a seamless experience. Glad they let me know ahead of time before any work was completed to ask if I wanted to do proceed with it.

Service was very good way things were done completely different from the other side

We are glad to count with Sterling McCall near Sugar Land.
Service Team is amazing and Edvin Lehr is my advisor who is knowledgeable, quick and always understand our needs.
Service offered is excellent and facilities let me work while I wait my car.
I can fully recommend Edvin whom through Sterling McCall gives a great customer service.
Thanks for all team!

Good attention, comfortable waiting time until the car is delivered to you. Everything is fine

Variety of vehicles but as a cash customer they fail in negotiation. In the end, did not purchase from here and 2 weeks later, the vehicle I wanted to purchase was reduced to my asking price. They lost a quick sale and customer.

They do have the customer service in their # 1 priority.
I would recommend this place to anyone.

Love the friendly service. Thanks to God for all employees and management

I really recommend y all this location it was my first time coming in to get an oil change for my car and they really surprised me they have an really friendly staff. If y all ever stop by and get a service ask for Eric he was super nice and very helpful with me. He noticed my battery didn t had that much life and told me I should change it and when he got on his system he noticed I still had warranty on it. I m super happy I got a free battery.

Excellent customer service, nice work done. I highly recommend this to you all.

Great service . They even gave me a lift on their shuttle back to work. The environment is nice clean and they even have a reading room nice and quiet.

Took my truck to get my headlight checked because both of them were off. The manager told me its going to be 250 for diagnostic he called back and said it was rely problem I told him I don't want to get it done so I bought another rely from Toyota took my truck home before changing the rely I changed my bulbs and it seem to be working fine. BE AWARE THEY WILL TRY TO CHEAT YOU AND TAKE YOUR MONEY!!!

John Scott was knowledgeable about the different models we wanted to consider, knew the inventory on hand, and quickly handled the entire sales experience. No pressure, easy going. Finance staff we also easy to work with, no pressure, quick and easy.

The service department is completely incompetent. How do you deploy a customer's airbags during a recall repair, sit on the car for a month, and return it with a sagging headliner, a leaking sunroof, and a broken cd changer. These guys should not be touching cars, they pretty much totaled a Land Cruiser in for a recall, and then did everything in their power to repair the vehicle as slowly and cheaply as they could.

Our salesman Leo did a wonderful job! He listened to our concerns, answered all of our questions, and stayed within our budget. We were first time buyers and couldn t be happier that he was the one who assisted us. I commend his customer service.

For the past 15 years, my family has always chosen this dealership for our Toyota needs. I often find the best deals and their selection is large.

Sterling McCall Toyota proved the best service I ve ever received. A very complicated repair problem and they persisted until problem was fixed. And they held to their quoted price. First rate operation like you would expect from Toyota.

Always a great experience here, Rick Howell takes great care to make sure I m happy and that my car leaves in better shape than it arrived. I am alway able to make informed decisions about recommended maintenance and never feel like I m being steered in the wrong direction.

Easy to make an appointment. Friendly maintenance staff and cashiers. Getting an oil change is a painless experience. Keep up the good work.

Frankly speaking, I am very disappointed with this service. It took 2 hours and 26 minutes to let a customer with an appointment when they were not very busy.

Good customer service. My car has been serviced to my expectations. Thanks a lot.

Rey Q was friendly, helpful, and prompt. He was clear about next steps and very courteous. I would definitely go back!

Nice dealership, but avoid the hustlers. See Jae Son.

Mohammad Khan helped me, and he was wonderful! I can't say enough about his level of professionalism and integrity. He took the time to help me pick my next vehicle and didn't care about merely making a sale. When I first arrived to the dealership I was a bit unsure as to what to get. Mohammad assured me he would help in any way he could to find the right car for me. He worked with me and had an incredible amount of patience. I highly recommend Mohammad. I am so thankful to have found him. I will be sure to recommend him to friends and family.

Unlike my experience prior to my most recent one, the most recent was excellent! I was kept informed about the serviceman's findings during the service process and was informed immediately upon completion. I used the shuttle for the first time and the driver was very polite and professional and drove very safely!

Excellent online sales manager who answered all questions and quotes such that when we arrived we had already agreed to a price and color for our car. Comfortable waiting areas also with clean restrooms and vending machines aside from their complimentary coffee and water.

Rei was great and very helpful. I highly recommend him. Thank you!

I've had dealings with other Sterling McCall's before and I must say they've always given top notch service. I purchased a car in July from Sterling McCall Toyota and have had nothing but positive experiences each time I needed to return. Great job to the entire staff.

Don't have to look for another place. Been 7 years and still here..

Excellent service performed by master tech.
In and out within 1 hour for 55,000 mile service.

Would not take my 2015 Toyota Tacoma anywhere else. If you want your car serviced correctly as per manufactures specs go to Sterling Mcall.

Just needed to do inspection for registration. Didn't take long to check-in by answering a few short questions before heading to the waiting area. It took about 30-35 minutes, as was told, and off I went. It was a smooth process. The folks there did a great job of keeping thing moving along!

Went in to a trade in guy didn't even want to show me a car and told me to do a refinance went to another dealership and got just what I needed brand new truck and a lower payment

Excellent service. Amazing cafe and amenities inside including free wifi, coffee. the folks working here are passionate, transparent and informative.

I love their service center Philip Nguyen is the best also the mechanic guys

Great Staff They Really Treat you with Respect! Keep up the great work in service!

I went to Houston to purchase a Highlander Hybrid from Austin. When we negotiated the price of the car, I asked for specific accessories to be installed. All accessories were installed except for body side molding. So, I asked the salesperson to deduct the price to get that installed later from a dealer in Austin. He quoted certain price and reduced the price of the car by exactly that amount. All other part of the deal was right; the trade-in and the time for finance department to complete the transaction. A day after the purchase I called my local dealer to get the price of the body-side molding and found out the price is almost 1.5x more than what the salesperson quoted!!! I reached out to my salesperson and told him. He gave me a lot of excuses and I told him I felt he lied and deceived; and gave him an opportunity to make it right. He didn t do anything to make it right and I let him know I will be honest about my feedback. Watch out from the salespeople there, always verify before agreeing to the price. Check prices of accessories or anything like that before making final deal.

Will is an excellent representative for your company. Great service.

They set up the vehicle pricing is too high. People have to check the Toyota official website for any promotions they never tell and apply to customers. I will not buy a car at STERLING McCALL TOYOTA again. Horrible experience.

Will Solano, Art Whatly and Sterling McCall Toyota always exceed my expectation. Service done as promised. Recommended service received in a text message with options to do or defer each additional service. My 2006 Sienna Limited is fine going in but runs better when I pick it up. Keep up the good work guys and thanks for your care and courtesy.

Great new car purchase experience. As a Costco members, the dealer offered a great price with detailed list of the cost. It took only minutes to agree on the final price via phone. I only went to the dealer to pick up the car. No stress of haggling. Cherie an Bella were a great help and took time to show me new car features. Thank you

George made our buying experience easy, and made sure we got the right car for the right price. We will be back to Sterling McCall for the next Toyota.

Service Was excellent employees were very friendly thanks for the great service

I had an exceptional service at Sterling McCall Toyota. Chris Salmeron, Maintance Expert, was amazing .He replaced the flat tire as promised in time, also he went the extra mile and had my claim approved . I saved money and time . Thank you Chris for your great customer service.

Thanks to Mr Ozzy Kalender! He helped us a lot for our new car.

My salesperson (Eugene Dikibo) was fantastic and helpful. Unfortunately, the car that I wanted to test drive was "hidden" by another salesperson and "unavailable" for the rest of the buying public. FYI - I am a Toyota shareholder.

Having an appointment doesn't matter they don't care about your waiting had appointment at 10 30 had 2 things done inspection and oil change car was ready at 2 30 will never go there again

Dropped off vehicle for routine maintenance on Sunday. They did the full 24 point inspection and contacted me with the results the next morning. They had to order a part from the warehouse but couldn't due to the MLK holiday. The part was ordered, delivered, and the work was completed by noon today. My service advisor kept me informed during the entire process. I also got a 15% discount off my bill. Very nice bonus gentlemen. That's why you will get my repeat business.

My wife recently lost her car of 11 years and needed a new one. We looked in other lots and saw nothing or no one inviting. We came there for a 2010 Mazda 3, but when my wife saw the 2013 Mazda 3 it was puppy love. She was very happy and Muhammad Mirza did everything in his power to make sure we bought with confindence. Definitely an asset to them and definitely happy with our purchase.

awesome test drive with Ben of new 350 coup ... great guys.... fast car...