Spire Automotive - Watford Jaguar Reviews

Some hiccups initially, but Craig was kind to get in touch and sorted out quickly. Happy customer again.

Helpful parts department and understood what part I needed to order. Well done.

Want a Jaguar from an experienced professional with outstanding customer service & care..... Look no further than Ben Final at this dealership & no I haven't been paid to write this, I want to.

We shortlisted 9 used Jaguar F Pace vehicles via dealerships throughout the UK. The internet is a wonderful thing & my experience enabled me to feel confident to write this review.

I had done my research so knew exactly what I wanted from this car. This dealership had it in stock. From speaking to so many dealerships I felt reassured that Beadles held my next vehicle however the buying experience needed to be rock solid too.

Could they meet my expectations on supportive & genuine customer service ? Well yes they very much did.

Beadles has a little gem called Ben Final, Ben was brilliant.
Not pushy, informative, sent videos of the car pre sale & post sale (to hand over the vehicle), gave me assurances that the vehicle would undergo thorough valeting (as it had only just arrived) & showed me all the good bits I wanted to see & a couple of areas that needed minor attention via the video (what you would expect with a used car but would like to be made perfect for you).

Nothing hidden, very up front & honest service from a car dealership that wants happy customers.
Ben offered us great support whilst we eagerly awaited our lovely Jaguar to arrive offering excellence all the way through to the car arriving on the drive. What great after sales.

You simply could not have asked for more from this dealership & Ben Final is a credit to his brand. I really hope you get the credit Ben for being great at your job, I really appreciated your guidance & support buying an expensive car (for me) with the support of a really genuine chap.

Thank you very much, not only do we love our new Jaguar, we enjoyed the journey to get it too !

Jason Moore our delivery driver is always on time and always service with a smile. Great service! Great asset to the company!

Purchase of a new F Pace, great service professional sales delivery by Steve Britain... Richard

Have been taking my jaguars to spire Watford for 10 years and had fantastic service. This is the first time I have used Beadles since they moved and unfortunately it has not been a great experience. The service threw up a few items that More

Great service from start to finish will be recommending and using this service again!

Bought my second Jaguar from Watford Jaguar, 4th overall from main dealers and from the dealerships I ve dealt with Watford has always been the best. The salesman (Ben) was very patient, helped me find the right car for me and made sure I was happy with every aspect. I would, and have, recommended many people to this dealership and will continue to do so.

Went in to the "new" Jaguar showroom on the Saturday after they opened. Only one person at the service desk and on the phone. Stood there for 20 minutes and not one employee even asked if they could help or did I need anything. I had come in to get service on my Jaguar that I bought from them last year and to talk to someone about trading in for a new model. Finally went out to the lot to look at the cars and again, not a single person from the sales team asked if they could help me, or even approached me. Finally went home to book the service on my Jaguar on their website. Got it all the info entered and was informed that I would be contacted. That was 2 weeks ago and still no contact. New owner, new facility, it is a shame that they don't think they need to provide customer service! This is the first and last Jaguar I buy. As the BMW dealer (Spire) is now owned by the same group, I guess I have to buy a Mercedes!

Great service from Nigel in the mobile service unit. Thank you Nigel, very much appreciated.

i have just bought a used XF from spire & found their service to be brilliant,
the car was brought to my house for the test drive & i was given carte blanche to go wherever i wanted and unlimited time
i also got a very good trade in deal for my part exchange

Fantastic customer service experience especially from Dan Mackenzie going above and beyond with his regular updates.

Jag XF Sportbrake service + MOT. Beadles collected and returned the car exactly when they said they would, all work was carried out and cost was very, very reasonable. My only tiny gripes would be (1) they changed the tailgate opening setting and I had to re-set it and (2) they don't undertake any repairs outside the routine maintenance on a Friday which means that they have to have the car back again if any unexpected faults are found.
Finally, the car was returned spotless inside and out - what more can you ask?

Having bought our first Jaguar, we cannot praise Ben Final highly enough. His knowledge and customer skills were faultless. He kept us fully appraised of how the build of the car was progressing and updated us weekly when there was a delay. Thank you for everything Ben.

I actually bought my car in Peterborough, so not at this dealership. I've had a few issues with the car, the latest being the telematics unit being knocked offline by the last over the air software update. After about a month of pushing by me and the original dealership, the Jaguar Customer Experience Centre eventually confirmed that the car needed to go into a main dealer for a reset of the telematics unit.
I called Beadles as I am now local to Watford and the whole process got a lot easier. They booked me in for the next slot available with no problem. A few days prior to the appointment a grouse decided to launch itself across the road in front of me. On a busy national speed limit road I couldn't avoid it safely and inevitably it caused some damage to the front grill. I called Beadles, they ordered in the part needed and added the fitting to my scheduled appointment, very accommodating. I dropped the car with them at 9am, got a call to say the work was complete at about 11am, and was able to pick it up at 1:30pm after it had been cleaned. Very happy with the service and would happily recommend Beadles based to this experience.

Disappointed with the aftersales service. Service desk are polite and friendly. However aftersales manager promised a refund and then had to chase constantly as he refused to answer emails/calls. It was embarrassing and had to escalate to get what was promised. Really disappointed with the basic lack of customer service, lack of communication and no apology.

Excellent customer care and focus. It didn t all go right, as things sometimes don t, but the Service team and the mechanics worked well together, provided a great short term solution and then solved the issue. Congrats and thanks to Nick, Scott and team.

I was due to finish my contract with preview car and quite liked Fpace. Visited the show room and they got my details for test drive , no one came back with any dates etc.... had to chase them several time and eventuarly I did test drive Fpace.
As I was partly exchanging my car so requested a quote from Watford branch.
Never heard from them, and I chased few time again no one came back to me. In the end I went for different brand and waiting my new car to arrive this month. This branch is really bad with customer service, after 3 months later a lady called asking , "We believe you did test drive Fpace how was it ?" I said is this joke?
JAGUAR WATFORD put me off with the brand and I went for different brand.

I recently bought a new XF-S from you and found the salesman, Ferdy, and all the Watford team were most helpful and professional. It was a pleasure to deal with you and quite the best I have experienced. Also I would add that the car is STUNNING !

I drive vehicles for an independent car dealer 20 miles away and had to bring a (nearly sold) 17 plate Jaguar XE RSport in for warning light diagnosis.
Long story short, was told it was sorted so went to pick it up. 45 minutes later sheepish service department bod explained the fault reoccurred.
One whole week later, the problem sorted, but this time waited 30 minutes while the key was "released" from the wonderful, ultra high security thumb print secure key cabinet.
Hmmmm, are we getting too clever with all this technology . There was a decent apology as I left, but you can imagine how disappointed I was.
P. S. Gorgeous new showroom, crazy trying to park there, felt sorry for the attendant; nice coffee and friendly receptionist.

I have now had my car in more than 10 times since it was purchased and faults still keep on occurring. Beadles Jaguar Watford have been unable to fix some of the issues. From the last 2 visits the work order has not contained all the issues or work carried out on the car. I have now requested this information 3 times and each time promised it will be emailed by close of day and it has not been provided. They always seem concerned and polite and then just do nothing.
Because of the number of issues I have a case open with Jaguar and I'm just trying to keep documented the issues and work carrried out on the car.
I love the drive and handling of my XF but the service department at this franchise couldn't organise a **** up at a brewery.

Comment after Beadles response - So the visit was arranged and Nigel from Beadles came for a test drive. I was promised a report on the outstanding issues and I have still heard nothing. This appears to be typical for this dealership.

Hello Ferdy

I wanted to leave a review on the Beadles website, but could only see a possible place to leave a review via the join us links to social media...

The issue is, I refuse to join social media platforms, so am unable to leave a review that way...nevertheless I wanted to thank you for making my beautiful I-Pace one of the most pleasurable car buying experience, if not the best I ve had.

The car speaks for itself, wonderful in every way, (hopefully that follows thru, throughout my ownership), but the experience leading up to and the handover was down to you. My view of car salesman is pretty dim as most are useless at best and incapable of responding to questions, so my expectation wasn t high, but you excelled yourself in every way and made my Jag purchase everything it should be, enjoyable, informative and helpful, so a big thank you from a satisfied customer.

I would be happy for this to go on social media, but apologises now as I won t be posting it, as I have no idea how to do it, nor have any intentions of learning .

All the best and thank you

Richard Hershman

Update April 2020: Just had my car's first MOT done, and it was - as ever - a real pleasure to see David and Nathalee, who ensured everything went smoothly. Moccachino while you wait, friendly banter and a beautifully cleaned car afterwards - what more could anyone ask for?

May 2019: I had a couple of post service issues, but am very pleased with the way things have been dealt with since David has taken them on. Nigel came out to me today and this has to be a shining example of good customer service: great, personable and knowledgeable chap who supports things out and restores faith.

Superb service - but took a while before I was attended to ...

Really great service from Natalie and the team. Car repaired exactly as requested and handed back better than expected. All good!

I booked my car in for a service and it was very easy and simple to do.

I like the whole check in process from the online check in to the key drop off in store.

Once my service was completed I got an email detailing the service and to authorise any work that needed to be done.

Got my car back all nice and cleaned and am very happy with the service

From the moment I walked into the showroom in Watford to discuss a new car, to the day I took delivery of my factory order Jaguar I was looked after by Mr Aaron Hardy who I can only describe as a true professional.
Aaron made the whole experience a great pleasure. His attention to detail and his knowledge made the whole purchase process 5 star
Many thanks Aaron

A terrible experience.
I was banned from the dealership for leaving a one star review.
Very sensitive employees who are unhelpful.

Absolutely the worst aftersales experience from this branch! Messed up appointments, car has been in multiple times to get the work done properly, promised refunds not paid and had to keep chasing up.
Wirst of all is aftersales manager dors not care about it and noth bothered to acknowledge and respond to multiple emails to him.
Nice new showrooms but excpetionally poor afyersales service.
Service was the oppsite when this was owned by Spires previously.

Not even wiorthy of. 1 star.

I have an issue with Jaguar remote app not updating !!,, this may seem a trivial matter but as part of the app you can check where your car is parked , which means there is a tracker inbuilt in the car , which is what I've told my insurence company ..

So , in reality if my car were to be stolen and I informed my insurence company , thay would ask if I could track it , which I couldn't cos if doesn't work !!.
They may well say my insurence is void as I declared that it HAD a tracker fitted !.

I've explained this to beadles at watford and southend ,, And although the ladies I spoke to on the phone were very polite and understanding they couldn't really help because they could not find out how this issue was to be resolved ...
Eventually I was offered a booking at watford with a loan car which sounded great until I was told it would be in November sometime ( about 5 week lead time !! ) ...

I said this lead time was not acceptable as in reality I may have a void insurence on my car ,, the lady said that's all she could offer but would get a 'manager ' to call me and see if he could sort something out !!..

Anyway 3-4 days later and I've heard nothing from them ,,, due to the potential urgency of this I decided to look elsewhere ,, and after one call to 'grange' jaguar in hatfield I am getting my car in next week ( 7 daylead time ) with a loan car ..
Hopefully they'll sort the problem out for me ,,,,, I would have returned to ''Beadles' for my future servicing needs etc , but this won't be happening now ...

Yesterday the mobile fault finding service looked at my vehicle before bringing it in for service.
Engineer arrived on time and was extremely professional.
What a fantastic idea and service this is as it potentially saves the need for a further visit for the customer if parts are required that are not in stock.

Friendly Team who deal professionally with all customers. Very responsive in processing through customer requests for repairs and servicing.
Car broke down and delivered onsite JLR Watford over the weekend by a high up CarTek crane. When I turned up on Monday morning to brief the Service Team it was apparent that the key had gone missing because the internal process had not been followed correctly by the front reception person. It was later found but I had to ring back to ensure that it had been in fact tracked down. A little upsetting as I do not have a spare key to the car. Will keep using JLR Watford in the future but I had a rather stressful experience this time. Do not expect a courtesy car if you need one better seek one through your car insurance policy. That said, JLR have special rates with car rental companies but the cost needs to be borne by the customer.

I don t have too many concerns around Beadles Jaguar when it actually gets into the garage for service but getting it booked in was incredibly difficult. However, the lead times for getting the car booked in were unreasonably long. For various reasons we needed the car to be collected and dropped off but we had to wait at least a month longer for that service to be available. A courtesy car was practically impossible to secure without waiting even longer. What happens if something urgent is required where the car won t work for example?

Nigel just visited and was very quick to repair rubber trim.
He was also most helpful in sorting out a few teething problems I had - thanks for sending him!!!

This has to be the best place I have ever taken my car to. I would highly recommend, the brilliant service and time taken. 5 star.

Previously I had posted my experience purchasing from Ben Final my current Jaguar XJR. Recently (about a month ago), I took the car in for a software update and something went wrong. No fault on anyone's part, modern cars are complex and sometimes the perfect storm happens and everything goes wrong. Ricky in service did try his best to get my car turned around and I appreciate his friendly and helpful nature during the issues.
Despite their best efforts (and they genuinely did try), I was effectively left carless for the best part of 3 weeks. When Ben heard about this, he handed over the keys to his demonstration F-Type so that I would be mobile and able to get around. That just goes to show that if you trust a brand like Jaguar, and people like Ben Final for your car purchase, they really look after you when things go wrong. I'm glad to have gone to Watford Jaguar for my purchase.

First time taking my car there, friendly staff and a first good experience! Car fixed with no problems.

Thank you Ferdy, first class service as always. Love my new Jag as always. If you are visiting Beadles in Watford ask for Ferdy, the most professional, knowledgeable and courteous adviser in the dealership.

Went to the dealership on Saturday on the off chance of looking at a F pace, I met a salesman called Brandon. He was an absolute pleasure to deal with he listened to everything I had to say and absorbed it all we built a car to my specification and although I told him I wasn t looking at buying until 2020 still offered all his help. After being at a dealership over the road where the salesman couldn t get me out quick enough. He is an absolute credit to your company! I shall be returning to see him September next year!

After being notified for the car to come in for a required software update I was left feeling vey impressed from my overall experience! From the initial contact to walking out of the garage I felt well looked after. I was assisted by Nathalee Burton who was extremely professional and made me feel at ease and safe whilst visiting the site during the pandemic. The site was well set out to encourage social distancing and hand sanitiser was readily available. Nathalee kept me updated to how long I would have to wait and to make sure I wasn't having to wait around. Thank you Beadles!

Beadles made car repair a pleasure
The staff were all delightful and polite
Punctual and efficient
Very informative
A pleasure to use

Fantastic service From Ben and Rajen last night. Due to traffic on the M25, we arrived 30min late for our appointment to pick up our 2018 XF SportBrake. However, we were greeted with a warm welcome, a firm handshake and a hot cup tea and coffee, in china cups!!
The paper work took no time at all, as most of it had already been completed in advance by Ben. The car was even better than anything I had expected. We were trading in a X Type estate, a family hand me down, with enormous sentimental value. Ben even sent us a video of our old car the following morning as a keep sake!! Nice touch Ben!
We look forward to many years for great motoring in our new(well Nearly New) Jag!! and I am positive the aftersales service is going to be just as amazing. Thanks again, it's been a pleasure doing business with you.

Daryl and Samantha Kane

Had the mobile technician out today to my home prior to a service visit that was booked to help troubleshoot my issues.

Nigel was prompt, very professional and helpful in diagnosing the problems I was experiencing. Great service from Nigel and hopefully I will not need to wait to take the car over to Watford.

Easy booking in on arrival - car ready when advised no material issues so far - will use Beatles again

very polite staff but when it comes to attention to details very disappointed as they ordered a simple part for my car WRONG TWICE. you be the judge

Recently I ve bought a car from Beadles Watford which I m very satisfied with and got a really good deal.
Firstly I d like to thank Chris and Paul for helping me with all the documents over the phone because of the current lockdown it must be so difficult for them. The way we conduct business has a whole new meaning now so thanks again to you both.
Secondly I d like say an immense thank you to Sarah Jane Coles, the enquiry & loyalty manager for Beadles . I ve been buying cars from main dealerships since my mid 20s I m now in my 60s and i can honestly say that Sarah was one of the most professional sales executives that I ve had to deal with over all those years especially in these difficult times.Sarah is a credit to Beadles Jaguar Watford and Sidcup.
Thomas O Neill

Exceptionally poor service. Took 4 phone calls to make the booking appointment. I asked several questions relating to warrantee and contact details of Jaguar remote systems. Could not answer me but promised to phone me back. No phone calls returned. The garage messed up collecting my car for the service and gave a loan car instead. Told me the service would take 1 day when the appointment was booked but when I arrived at the garage they said they needed 2 days. Problem was I was going away the next day so I had to return the loan car to them that afternoon and make my way back from Watford to London. They were going to deliver the car back to my house after the service whilst I was away but didn't do so. I had to make my way back to Watford to collect my car. Tried many times to telephone them, especially before collecting the car but phones are often unattended and just ring, then cut off after a few minutes of not being answered even with their automated telephone system. When I did get through to the receptionist I said I was coming to collect the car. I was kept waiting over 45 minutes to see the service agent when I arrived. It took another 20 minutes to get the documents for the service. The agent still could not answer my questions that I had asked him when I checked my car in and he had said that he would have the answers for my return. I was taken out to get my car which was filthy. The agent apologised and said he wished that I had been able to get through to tell him I was coming. When I said that I had spoken to the receptionist he just said he hadn't been told.
Next day I was given a courtesy phone call to find out how good the service had been. I told her the problems and asked her the questions that had not been answered with my phone calls and visits. She said she would get back to me but as on all previous occasions the people from this franchise never return a phone call.
I had never had such poor service from any other 'quality' brand garages previously. When this was a Spire garage the service for Jaguar was extremely good.
Looking at the recent reviews on this garage online, many are 1 star. If my experience is anything to go by, there seems to be a systemic problem with the garage that needs major attention.

Very pleased with everything about the service I received from this dealership . Sanjay was extremely helpful and very knowledgeable about the cars he is selling. Definitely recommend Beadles Jaguar Watford.

I started out on my journey to replace my Jaguar late last year and have now taken delivery of a Range Rover Sport. Leo Ferreira has been an excellent sales consultant throughout this period. Leo has provided suggestions regarding vehicle trim and options, and I am delighted with the final result - Leo's advice has proved to be spot on. Well done, and thank you, for your expert advice, patience and attention to detail.

I felt so welcomed in the showroom by staff, professional and informative especially by Mr Stephen Britton while making enquires about an XF

I had the most incredible experience with Nigel Walkden who came around to assess the car prior to service. He had so much patience and knowledge and showed me all the controls as well as assessed the issues. This service is great and as I have not had this before I will strongly recommend.

Absolutely terrible service and customer care here this morning. I would give no stars if I could. This is not the first time we've experienced bad service at this garage. Will never use them again.

Absolutely brilliant service, repair completed very quickly and to the top standards, wouldn t know the damage had been there. Peter at Jaguar Watford (Pentagon Body & Paint) took all the problems away, arranged a car for me to use and sorted all the claim paperwork. Really appreciate how easy he made it! Kind regards
Richard

Pleasure to deal with Jason on a daily basis. Great customer service and always has a smile on his face. Perfect advert for Jaguar and Land Rover! Keep up the good work Jason

Problem with my I-Pace, instructed by Jaguar recovery to book into Beadles Watford for further diagnostics as they couldn't solve the issue. Was informed by Beadles booking in agent that there was no available appointment for six weeks. Given the car couldn't be driven when the fault occurred I stated this was unacceptable. On speaking to the service manager, he had no idea why I'd been given this advice and was able to book in the next week. This is my second interaction with the dealership and it has been as equally bad as the last one. When an almost new car is not working surely the priority must be to sort out the issue ASAP.

The Sales Team are excellent at selling cars and that's were it ends, the service team are an absolute disgrace - I challenge anyone to make contact with them as the phone is never answered and voice mail not replied to. Don't even think about using the email service. My advice is buy your next Jaguar from the Jaguar on the A40 and don't invest any of your hard earned cash in the Spires group.

We just bought a new Land Rover from Beadles and were served brilliantly by Ben Final. As first time buyers of a luxury car, Ben ensured that he found something that met all our requirements, and crucially, our budget! There never felt pressured to go for anything that didn't suit us and were given good options to make the purchase work for us. After purchasing the car Ben made sure we had everything we needed in terms understanding the car's functions and features. Ben's colleagues were equally friendly and accomodating - we were always made to feel like important customers. Finally and most importantly, we love our new car. Thanks to everyone at Beadles.

I visited Beadles Jaguar Watford, looking to see what options I had in replacing my Jaguar X-type estate. Aaron Hardy was my sales contact, and between us we were able to find a suitable car, an XF-R Sport Saloon. Aaron was very professional, and attentive, in arranging the paperwork, explaining all of my options, through to the 'reveal' day, a thoroughly enjoyable experience. Having driven the car for just over a week I am delighted with it. Aaron has even called me twice since taking delivery to ensure I am fully satisfied with the vehicle. For anyone thinking of buying a Jaguar Beadles is an excellent garage to visit.

Great staff really helpful. " Must be on commission LOL" Fantastic if you love the Jaguar. Tell them your budget they make things happen.

Having driven Jaguar for the past 25 years I considered weather I should try a different brand however I visited Jaguars new facilities in Watford to have a look and was tremendously impressed.
I met with Aaron Hardy who demonstrated to me the various new models and having discussed the various options I decided for the new e-Pace model.
Aaron spend a considerable time with me and explained all the various benefits. I was impressed with his knowledge and patience and nothing was to much for him which resulted in that I decided to purchase on the spot.
In the meantime I have taken delivery and can confirm that my expectation has been fully met.A beautiful and comfortable car. Many Thanks Aaron.

Confusion at reception desk vs servicecadvisor waited 10 minutes then had to chase to get seen
Car not cleaned

Very disappointed with this Jaguar dealership. I signed a contract for a new car, paid my deposit and was told a date for delivery. Four days before the delivery I get a phone call to say that the car had been sold to someone else and that there were no more available ! How on earth.... I am still shaking my head now in disbelief as I type this.

Work carries out quickly and well. Good customer service

Service team management are really poor and communications are the worst I have experienced in the industry.

Friendly service. Nice to have a Land Rover service closely.

Poor aftersales service - worst in the industry no communication, lack of staff. Reported things on car that didn t need doing. Shocking!

After booking a Saturday appointment online, only to be told in a subsequent phone call that this dealership does not do Saturday servicing, I opted to use the pick up from home and drop back option for a routine service scheduled for a Wednesday. Was shocked to learn only on the day that this dealer does not take telephone payments and that you have to be at home when the car is returned in order to make payment. This completely negates the value of this option for me. I was informed that the dealership would endeavour to return the car to me by midday when I needed to go out. However, I had no news by 1:34 pm at which time I managed to get through on the phone to Beadles at my second attempt. My plans for the day were therefore severely disrupted. I was promised a call from the Service Manager. This did not happen. Then, at just before 3pm I was made aware that a problem with the service meant that the car was not being delivered back and that I would be called later with more news. This call was not made and I was finally contacted to say the service was complete the following morning. Due to the payment policy I then had to leave work 75 minutes early in order to be home when The car was returned. Overall not satisfied with the service not being completed the same day (reason given was that a software update was needed - surprised that a main dealer was not aware of this) and that promised calls were not made to update me. I am unlikely to use this dealership for future services.

Update to the above. The dealership called me and have offered suitable redress. I am therefore uplifting my review to 3* from 1*. The dealership stressed that communication has been a problem but is being addressed and they do service cars on Saturdays!

We have a Range Rover and a Jaguar. The Range Rover went in, under warranty to repair a fault in the emergency call system.
Dropped the car off on Tuesday and was told it would be ready the following day as they new the likely problem and had a replacement telematics unit in stock.
Went to pick the car up Wednesday evening to be told it wasn't ready. They promised it would be ready Thursday. Thursday came and went, no phone call to explain. Repeated phone calls to reception resulted in no one calling back. Got a call Friday to say that it needs a new telematics unit and it will be in on Monday????? I asked for a courtesy car but was told none were available.
We got car back on Tuesday with an apology. I eventually got to talk to the After Sales Manager and had a rant at him. He apologised and agreed that they have problems with communication.
He offered me a free service on my Jag with car pick up and courtesy car as recompense, which I accepted.
Car picked up on 10th Dec on time and phone calls to let me know what was happening, a marked improvement. On Thursday 13th Diagnostics revealed heated screen faulty but screen wouldn't be there until Tuesday 18th. I needed the car back for 16th so as the dealership were closed for Christmas I booked it in for 2nd Jan and was told the screen would be waiting.
Had a call on 31st Dec to say screen will be in on 3rd Jan which proved a big inconvenience for me.


After a number of phone calls and a conference call from the senior management team regarding this feedback, Beadles have offered us additional compensation which we have accepted. During the conversations they also explained some of the processes they have put in place to try and stop this happening again.
Based on what has been said I have decided to re-evaluate my feedback and give them another chance to prove that they do what they say they re going go do.

Overall excellent service, from the moment I booked my car in to when I picked my car up. Everyone at the garage is friendly and helpful with COVID-19 safety protocols in place. The job was carried out efficiently and I was kept informed of everything. I would recommend this Jaguar garage. Thank you to the team.

Overall experience was ok as the work mentioned to check the puddle light cover fixing was forgotten to be carried out and when highlighted they were not prepared to look at the issue to fix even though it was written on the paper to check. The service advisors could not explain what is undertaken in the service and referred to 3 things mentioned on the receipt. they were not able to provide an in-depth view of the service schedule. All advisors were polite but had a lack of knowledge. This has made me think twice in using a main dealer for the next service and find a specialist.

It's OK for a car dealer, could be friendlier, could have more relaxing space to sit. Location is good, access is narrow.

Luliana was very friendly at front of house.
Delivered what she promised ahead of schedule.

Excellent service. Amersham Jaguar need to go there for a day and learn about customer service especially the receptionist.

I booked the car in for a service at which time a mentioned a fault with the washer fluid light remaining constant
I received a call at around 1530 that my car was ready for collection and everything was done. When I arrived at the Watford showroom I was kept waiting for 43 minutes as my invoice was not ready. Finally when I drove off I noticed that the washer fluid light was still on. Heading back to the showroom I was then informed that a part was needed and i would be contacted in 2 days and my car will be picked up and the needful done. I DID NOT HEAR FROM THEM FOR 12 DAYS. When I went back to the showroom utterly frustrated was told that no part was ordered. The manager Jacob who was suppose to have called me did not even have the courtesy to come and see me.
The assistant manager then ordered the part and booked me in today 6th Nov. For fitting the new part.
This is totally unacceptable and will have to think twice about getting a Jaguar when my lease comes for renewal.

Had an issue with amber engine warning light. Booked into garage to check, but that was a week away. Mobile tech, Nigel attended few days before that and solved the problem. Very helpful & polite, great service.

I bought my used XF from Watford Jaguar a year ago, and since then have been back regularly for servicing, tyres, and some warranty work. Their Service team are always professional, courteous and efficient, and they always either will lend me a car to use or (even better) collect my car from home and bring it back when it's done.

Very pleased with the service I get from this dealer.

Jason & the parts team are brilliant nothing is too much for them, parts delivered on time every day and even before 8.30 am if we ask. Fab service well done.

Poor customer service.

Response: If Beadles were that bothered about the negative feedback, you could just look at your records and contacted me - I emailed and called Beadles often enough. Instead Beadles just like to ignore calls, lie to their customers and hold onto deposits for an unreasonable length of time.
Even when Jaguar UK contact you about the issue, I never hear anything from you. This is not the way to run any company.

Reception staff (mature polish lossy) was so rude upon collection and they left some hairline scratches on the car and when I told her she did not want to know.

Have always been extremely helpful and very competitive on Servicing charges. Well worth making the trip to Watford to know you re being looked after.

My recent experience with the Beadles Watford Jaguar is very poor. They have kept my car for one week to fix the problem and charged me more than 2K but my car is still not fixed! I have left a number of messages for the service manager Jacob and also for Chris Stockwell the head of business but to no avail. I wouldn't recommend this dealership to anyone in the area.

Excellent reception and great professional service.

A big thank you to your technician, Deo. I was changing a flat tyre last evening, and could not get the wheel off the hub. Deo saw that I was struggling and sorted it. He's a credit to your team.

Absolutely love the New Beadles Jaguar. So welcoming everyone seems so happy. Just love the new set up. Could sit there all day so peaceful.
One person especially needs to be congratulated is Our Furdi what a great man he is, it s always a pleasure to do business with him, we have known him for years and will always trust his knowledge and judgement whenever we want to buy another Jaguar.
He just seems to have that personal touch/ patience and knows and finds exactly what we want.
Thank you so much. See you for a coffee again soon.
Best wishes to you all
Tony & Christine HARBIN.
Bushey.

Arrived at 8 AM for what should have been a waiting appointment for a first service. I was advised that it would be 2 to 2.5 hours. Finally left at midday. 4 hours! Car not washed as I had run out of time. It would have been done had I been prepared to wait even longer. Poor communication when I asked about progress. Dissatisfied customer.
I should add that I was offered a free valet when I left.

I took my Jaguar XF to be serviced and I found the staff to be very helpful.
I would always recommend Beadles Watford for all your needs concerning Jaguar.
My service was completed within the day and I had several calls to keep me informed.
Finished off with a wash and clean.
Good job team thank you.

Fantastic service from the team especially Dennis. They collected from my place of work and then phoned and kept me informed throughout the day. When I exppressed the urgency of the car return, Dennis ensured that all available staff worked on my car to ensure a timely completion. Extremely helpful, including the lady who delivered my car. I could not be more pleased and will now purchase my next car from Jaguar Watford.

Would give 0 stars if I could. You don't know how to treat customers.