Exceptionally poor service. Took 4 phone calls to ...

Exceptionally poor service. Took 4 phone calls to make the booking appointment. I asked several questions relating to warrantee and contact details of Jaguar remote systems. Could not answer me but promised to phone me back. No phone calls returned. The garage messed up collecting my car for the service and gave a loan car instead. Told me the service would take 1 day when the appointment was booked but when I arrived at the garage they said they needed 2 days. Problem was I was going away the next day so I had to return the loan car to them that afternoon and make my way back from Watford to London. They were going to deliver the car back to my house after the service whilst I was away but didn't do so. I had to make my way back to Watford to collect my car. Tried many times to telephone them, especially before collecting the car but phones are often unattended and just ring, then cut off after a few minutes of not being answered even with their automated telephone system. When I did get through to the receptionist I said I was coming to collect the car. I was kept waiting over 45 minutes to see the service agent when I arrived. It took another 20 minutes to get the documents for the service. The agent still could not answer my questions that I had asked him when I checked my car in and he had said that he would have the answers for my return. I was taken out to get my car which was filthy. The agent apologised and said he wished that I had been able to get through to tell him I was coming. When I said that I had spoken to the receptionist he just said he hadn't been told.
Next day I was given a courtesy phone call to find out how good the service had been. I told her the problems and asked her the questions that had not been answered with my phone calls and visits. She said she would get back to me but as on all previous occasions the people from this franchise never return a phone call.
I had never had such poor service from any other 'quality' brand garages previously. When this was a Spire garage the service for Jaguar was extremely good.
Looking at the recent reviews on this garage online, many are 1 star. If my experience is anything to go by, there seems to be a systemic problem with the garage that needs major attention.