Arrived at 8 AM for what should have been a waitin...

Arrived at 8 AM for what should have been a waiting appointment for a first service. I was advised that it would be 2 to 2.5 hours. Finally left at midday. 4 hours! Car not washed as I had run out of time. It would have been done had I been prepared to wait even longer. Poor communication when I asked about progress. Dissatisfied customer.
I should add that I was offered a free valet when I left.