Friendly Team who deal professionally with all cus...

Friendly Team who deal professionally with all customers. Very responsive in processing through customer requests for repairs and servicing.
Car broke down and delivered onsite JLR Watford over the weekend by a high up CarTek crane. When I turned up on Monday morning to brief the Service Team it was apparent that the key had gone missing because the internal process had not been followed correctly by the front reception person. It was later found but I had to ring back to ensure that it had been in fact tracked down. A little upsetting as I do not have a spare key to the car. Will keep using JLR Watford in the future but I had a rather stressful experience this time. Do not expect a courtesy car if you need one better seek one through your car insurance policy. That said, JLR have special rates with car rental companies but the cost needs to be borne by the customer.