Went in to the "new" Jaguar showroom on the Saturd...

Went in to the "new" Jaguar showroom on the Saturday after they opened. Only one person at the service desk and on the phone. Stood there for 20 minutes and not one employee even asked if they could help or did I need anything. I had come in to get service on my Jaguar that I bought from them last year and to talk to someone about trading in for a new model. Finally went out to the lot to look at the cars and again, not a single person from the sales team asked if they could help me, or even approached me. Finally went home to book the service on my Jaguar on their website. Got it all the info entered and was informed that I would be contacted. That was 2 weeks ago and still no contact. New owner, new facility, it is a shame that they don't think they need to provide customer service! This is the first and last Jaguar I buy. As the BMW dealer (Spire) is now owned by the same group, I guess I have to buy a Mercedes!