I drive vehicles for an independent car dealer 20 ...

I drive vehicles for an independent car dealer 20 miles away and had to bring a (nearly sold) 17 plate Jaguar XE RSport in for warning light diagnosis.
Long story short, was told it was sorted so went to pick it up. 45 minutes later sheepish service department bod explained the fault reoccurred.
One whole week later, the problem sorted, but this time waited 30 minutes while the key was "released" from the wonderful, ultra high security thumb print secure key cabinet.
Hmmmm, are we getting too clever with all this technology . There was a decent apology as I left, but you can imagine how disappointed I was.
P. S. Gorgeous new showroom, crazy trying to park there, felt sorry for the attendant; nice coffee and friendly receptionist.